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Compare Datto RMM and TeamViewer 
Featured Products
At a Glance
Market Segments
Small-Business (62.7% of reviews)
Small-Business (43.5% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
Datto RMM
Star Rating
(723)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMTeamViewer
Star Rating
(3,714)4.5 out of 5
Market Segments
Small-Business (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in user satisfaction, boasting a significantly higher overall score compared to Datto RMM. Users appreciate its ease of use and reliable connection quality, with one reviewer noting the ability to quickly connect to remote devices and share screens, which enhances their support work.
- According to verified reviews, TeamViewer's implementation process is praised for its simplicity, allowing users to get started quickly. Reviewers highlight the intuitive onboarding wizard, which contrasts with Datto RMM, where some users find the setup process less straightforward.
- Users say that TeamViewer's features, such as screen sharing and file transfer, are particularly beneficial for remote support. One user mentioned that these features help explain complex issues effectively, making it a preferred choice for many in the small business sector.
- Reviewers mention that Datto RMM shines in its administrative capabilities, allowing for extensive device management across multiple sites. Users appreciate the ability to create scripts for deployment, which is a strong point for those managing numerous devices, although it may not be as user-friendly as TeamViewer's offerings.
- G2 reviewers highlight that both products have similar star ratings, but TeamViewer's higher volume of recent reviews suggests a more consistent user experience. Users frequently commend TeamViewer for its strong security measures, which are crucial for remote access, while Datto RMM users note its effectiveness in managing IT tasks.
- According to recent feedback, TeamViewer's support quality is rated higher, with users expressing satisfaction with the responsiveness and helpfulness of the support team. In contrast, while Datto RMM's support is still rated positively, some users feel it could improve in comparison to TeamViewer's offerings.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
Datto RMM
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
8.9
650
9.1
2,984
Ease of Use
8.9
695
9.1
3,129
Ease of Setup
8.8
603
9.1
930
Ease of Admin
8.9
499
8.9
676
Quality of Support
8.5
588
8.7
2,561
Has the product been a good partner in doing business?
9.0
473
8.6
633
Product Direction (% positive)
9.1
648
8.7
2,878
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.1
545
9.4
49
8.7
33
8.6
7
7.9
30
8.9
6
Monitoring and Management
9.2
543
9.1
49
8.5
533
9.2
48
8.4
530
8.9
49
8.6
535
9.1
49
8.5
30
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
30
7.9
7
Service Management
8.8
533
9.5
50
8.2
30
8.8
7
7.2
31
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
7.0
27
7.9
8
6.8
27
8.3
8
7.4
28
8.3
8
7.0
27
7.9
8
6.7
25
8.3
8
6.7
25
8.3
8
6.7
26
8.5
8
Presenter Tools
Not enough data
8.9
863
Not enough data
8.5
784
Not enough data
9.1
935
|
Verified
Not enough data
8.8
832
|
Verified
Conferencing Options
Not enough data
8.7
796
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
8.7
791
|
Verified
Application Tools
Not enough data
8.8
869
|
Verified
Not enough data
8.9
824
|
Verified
Not enough data
8.7
806
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.8
37
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.2
15
Not enough data
9.2
14
Not enough data
9.0
16
Not enough data
9.1
16
Monitoring - Network Monitoring
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
9.2
6
Management
Not enough data
9.1
15
Not enough data
9.2
15
Not enough data
9.1
16
Analytics - Network Monitoring
Not enough data
8.3
6
Not enough data
8.3
6
Security - Network Monitoring
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.6
6
Network Performance - Network Monitoring
Not enough data
8.3
6
Not enough data
9.2
6
AI Automation - Network Monitoring
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.9
6
Agentic AI - Network Monitoring
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Asset Inventory
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Generative AI
Not enough data
7.8
19
Not enough data
7.7
19
Agentic AI - IT Asset Management
Not enough data
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.0
14
Not enough data
7.7
14
Management
Not enough data
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
ServiceNow Apps
Not enough data
9.3
131
Not enough data
9.3
132
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
474
9.2
549
8.3
476
9.1
540
7.2
457
8.9
490
8.5
467
9.0
516
8.5
462
8.9
499
8.7
470
9.0
507
Maintenance
9.1
472
9.0
503
7.1
446
8.9
470
Communication
8.0
460
8.9
500
6.0
433
8.6
445
5.9
430
8.7
449
6.5
433
8.8
470
Security
7.8
440
9.0
462
8.1
448
9.0
467
Device Support
6.1
438
8.9
496
7.6
447
9.1
503
7.7
447
9.1
503
Performance
8.2
457
9.0
473
Administration
Not enough data
9.2
22
Not enough data
9.1
21
Not enough data
9.3
22
Security
Not enough data
9.2
21
Not enough data
8.9
19
Generative AI
7.0
265
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
28
Operating System
Not enough data
9.4
30
Not enough data
9.0
28
Not enough data
8.8
30
Management
Not enough data
8.7
29
Not enough data
8.4
29
Not enough data
9.0
27
Not enough data
8.5
27
Not enough data
8.8
29
Security
Not enough data
8.6
28
Not enough data
8.8
30
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1392
Not enough data
8.7
1304
Not enough data
8.6
1300
Not enough data
8.6
1281
Not enough data
8.7
1317
Not enough data
8.7
1391
Not enough data
8.9
1458
Platform
Not enough data
8.9
1406
Not enough data
8.7
1365
Not enough data
8.7
1329
Not enough data
9.1
1495
Security
Not enough data
8.6
1191
Not enough data
8.8
1337
Not enough data
8.7
1280
Categories
Categories
Shared Categories
Datto RMM and TeamViewer are categorized as Remote Monitoring & Management (RMM) and Remote Support
Unique Categories
Datto RMM is categorized as Patch Management and Endpoint Management
TeamViewer is categorized as SAP Store, Unified Endpoint Management (UEM), Screen Sharing, ServiceNow Store Apps, IT Asset Management, Remote Desktop, Enterprise IT Management, Mobile Device Management (MDM), Network Monitoring, and Co-Browsing
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.3%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.4%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Telecommunications
3.1%
Consumer Services
3.1%
Other
62.8%
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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