Compare Critical Mention and Meltwater 
At a Glance
Market Segments
Small-Business (47.5% of reviews)
Small-Business (41.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Critical Mention
Star Rating
(220)4.3 out of 5
Market Segments
Small-Business (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Critical MentionMeltwater
Star Rating
(2,500)4.0 out of 5
Market Segments
Small-Business (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MeltwaterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Meltwater excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Critical Mention. Users appreciate its comprehensive media intelligence capabilities, which include robust social media listening and global monitoring features.
- Users say that Critical Mention stands out for its detailed analytics and reporting features. Reviewers highlight the platform's ability to provide in-depth insights and customizable reports, making it a valuable tool for public relations efforts and stakeholder accountability.
- According to verified reviews, Meltwater's user interface is praised for its intuitiveness and ease of use. Many users find the setup process straightforward, allowing them to quickly access customizable dashboards and automated analytics, which enhances their daily workflow.
- Reviewers mention that Critical Mention offers a unique advantage with its extensive media monitoring channels and the ability to update journalist contact information. This feature is particularly beneficial for users looking to maintain strong media relations.
- Users highlight that while Meltwater provides a broad picture of brand presence through its global coverage, some users feel that it could improve in specific areas like sentiment analysis and influencer identification, where Critical Mention has received higher ratings.
- G2 reviewers note that Critical Mention has a strong focus on local and national media monitoring, with users appreciating its high scores in these areas. This makes it a preferred choice for businesses that prioritize regional media engagement.
Pricing
Entry-Level Pricing
Critical Mention
No pricing availableMeltwater
No pricing availableFree Trial
Critical Mention
No trial information availableMeltwater
No trial information availableRatings
Meets Requirements
8.4
180
7.9
2,140
Ease of Use
8.0
180
7.8
2,174
Ease of Setup
8.5
62
7.8
1,153
Ease of Admin
8.6
61
8.1
930
Quality of Support
8.5
161
8.6
2,065
Has the product been a good partner in doing business?
8.9
63
8.4
936
Product Direction (% positive)
8.1
170
8.0
2,123
Features by Category
Social Analytics
Not enough data
7.8(won by default)
525
Not enough data
7.7(won by default)
513
Not enough data
8.0(won by default)
518
Not enough data
6.8(won by default)
376
Not enough data
Feature Not Available
Not enough data
7.5(won by default)
394
Not enough data
7.1(won by default)
425
Reports & Dashboards
Not enough data
7.7(won by default)
544
Not enough data
8.0(won by default)
565
Not enough data
7.9(won by default)
481
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Content & Collaboration
Not enough data
8.1
238
Not enough data
7.4
211
Not enough data
7.3
202
Not enough data
7.5
203
Not enough data
8.0
228
Not enough data
7.6
212
Social Management
Not enough data
8.3
280
Not enough data
7.8
267
Not enough data
7.4
237
Not enough data
7.9
275
Not enough data
6.5
208
Not enough data
7.1
208
Not enough data
7.3
100
Agentic AI - Social Media Management
Not enough data
5.8
24
Not enough data
6.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.2
23
Media Channels
9.0
59
7.3
636
8.8
51
7.2
658
8.6
57
8.5
731
Geographic Coverage
9.1
60
7.8
704
9.1
54
8.2
712
8.1
33
7.6
636
Reporting
8.8
58
8.2
709
9.0
53
8.1
696
9.3
56
7.8
691
9.0
53
7.9
715
Agentic AI - Media Monitoring
Not enough data
6.3
83
Not enough data
6.3
81
Not enough data
6.2
80
Not enough data
6.3
81
Not enough data
Feature Not Available
Generative AI
7.0
5
6.5
288
6.7
5
6.6
283
Audiences
Not enough data
8.0
46
Not enough data
7.3
44
Not enough data
7.0
42
Not enough data
7.4
42
Data Analysis
Not enough data
7.5
42
Not enough data
8.1
45
Not enough data
8.1
43
Not enough data
7.9
43
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
43
Agentic AI - Audience Intelligence Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring & Listening
7.9
21
8.1
803
7.0
14
7.3
704
9.0
15
8.2
517
9.0
16
8.3
522
7.5
12
7.8
488
8.0
11
7.8
477
Agentic AI - Social Media Listening Tools
Not enough data
6.5
83
Not enough data
6.4
84
Not enough data
6.2
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Management & Analysis
8.5
21
6.9
779
8.1
19
7.9
787
9.3
15
8.0
481
9.3
12
7.8
464
Influencer Marketing
Not enough data
7.8
203
Not enough data
7.8
205
Not enough data
8.0
209
Not enough data
7.7
199
Not enough data
7.4
196
Not enough data
6.9
162
Not enough data
7.4
170
Not enough data
8.0
199
Not enough data
7.9
200
Not enough data
7.7
185
Not enough data
Feature Not Available
Not enough data
6.7
148
Not enough data
6.7
134
Not enough data
6.3
115
Agentic AI - Influencer Marketing Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.5
7
Not enough data
Feature Not Available
Not enough data
6.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
6.6
155
Not enough data
6.7
152
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Database
8.5
10
7.9
482
8.8
10
7.9
413
Feature Not Available
8.0
388
Outreach
Feature Not Available
8.1
427
Feature Not Available
7.5
146
Feature Not Available
7.7
349
Reporting
9.6
13
8.5
476
Feature Not Available
8.3
361
9.4
12
8.1
408
Agentic AI - Media and Influencer Targeting
Not enough data
5.8
20
Not enough data
6.0
19
Not enough data
6.0
19
Not enough data
6.0
19
Not enough data
6.0
19
User Rights/Roles
Feature Not Available
7.7
305
9.8
8
8.0
326
Categories
Categories
Shared Categories
Critical Mention and Meltwater are categorized as Media Monitoring, PR Analytics, Social Media Listening Tools, and Media and Influencer Targeting
Unique Categories
Critical Mention has no unique categories
Meltwater is categorized as Audience Intelligence Platforms, Social Media Analytics, Social Media Suites, Social Media Management, Answer Engine Optimization (AEO), and Influencer Marketing Platforms
Reviews
Reviewers' Company Size
Critical Mention
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Meltwater
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Public Relations and Communications
50.2%
Marketing and Advertising
5.5%
Non-Profit Organization Management
5.1%
Government Administration
4.1%
Hospital & Health Care
2.8%
Other
32.3%
Marketing and Advertising
15.7%
Public Relations and Communications
14.7%
Non-Profit Organization Management
6.6%
Higher Education
5.5%
Information Technology and Services
3.1%
Other
54.4%
Discussions
How well does Critical Mention work in monitoring podcasts and Youtube channels?
1 Comment
EL
Thanks for your question! We have extremely sophisticated speech to text for both YouTube and podcasts. Our accuracy rates are on par with the best in the...Read more
Can the bandwidth insights be captured for real time motion?
1 Comment
DR
Hi Anuj - Yes, Critical Mention captures content and users receive alerts for their searches in real-time.Read more
Critical Mention has no more discussions with answers
How do I make Meltwater work for our organization?
3 Comments
AS
I find it helpful to make customized reporter/influencer lists (based on geography, issue, etc). Makes it easy to do rapid-response outreach.Read more
How soon will sysomos and meltwater fully be integrated?
2 Comments
FA
Hi Janay. Sorry I don't know the answer to that question. Hopefully a Meltwater rep or someone else can answer it. I suggest simply contacting Meltwater...Read more
How much does meltwater cost?
2 Comments
GS
Basic modules, with 4 users and a maximum of 20 searches (imagine it as no more than 20 quieres saved at the same time), 12K a year. Twitter data, unlimited....Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
