Compare Critical Mention and Meltwater 
At a Glance
Market Segments
Small-Business (46.9% of reviews)
Small-Business (42.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Critical Mention
Star Rating
(214)4.3 out of 5
Market Segments
Small-Business (46.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Critical MentionMeltwater
Star Rating
(2,209)4.0 out of 5
Market Segments
Small-Business (42.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MeltwaterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "Critical Mention" excels in "Broadcast Media" with a score of 9.0, while "Meltwater" falls short at 7.6, indicating that Critical Mention is a preferred choice for those focusing on broadcast media coverage.
- Reviewers mention that "Critical Mention" offers superior "Brand Monitoring" capabilities, scoring 9.0 compared to Meltwater's 8.2, which suggests that users find Critical Mention more effective in tracking brand mentions across various platforms.
- G2 users highlight that "Critical Mention" has a more robust "Keyword Tracking" feature, achieving a score of 9.0, whereas "Meltwater" scores 8.4, indicating that users appreciate the precision and effectiveness of Critical Mention's keyword tracking tools.
- Users on G2 report that "Meltwater" provides better "Social Engagement" features with a score of 8.1, while "Critical Mention" scores 8.0, suggesting that Meltwater may have a slight edge in engaging audiences on social platforms.
- Reviewers say that "Critical Mention" shines in "Alerts and Notifications" with an impressive score of 9.4, compared to Meltwater's 8.1, indicating that users value the timely updates and alerts provided by Critical Mention.
- Users report that "Meltwater" has a more comprehensive "Content Library" feature, scoring 7.4, while "Critical Mention" scores lower at 7.4, but users mention that the organization and accessibility of content in Meltwater's library are particularly beneficial for content management.
Featured Products
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Pricing
Entry-Level Pricing
Critical Mention
No pricing availableMeltwater
No pricing availableFree Trial
Critical Mention
No trial information availableMeltwater
No trial information availableRatings
Meets Requirements
8.4
175
7.9
1,904
Ease of Use
8.0
174
7.9
1,934
Ease of Setup
8.5
57
7.9
935
Ease of Admin
8.6
59
8.1
839
Quality of Support
8.5
156
8.5
1,838
Has the product been a good partner in doing business?
8.9
61
8.3
844
Product Direction (% positive)
8.0
165
7.9
1,886
Features by Category
Social Analytics
Not enough data
7.9(won by default)
448
Not enough data
7.8(won by default)
439
Not enough data
8.0(won by default)
445
Not enough data
6.9(won by default)
311
Not enough data
7.2(won by default)
337
Not enough data
7.7(won by default)
324
Not enough data
7.2(won by default)
351
Reports & Dashboards
Not enough data
7.7(won by default)
465
Not enough data
8.0(won by default)
486
Not enough data
7.9(won by default)
404
Not enough data
7.1(won by default)
259
Content & Collaboration
Not enough data
8.2
189
Not enough data
7.5
163
Not enough data
7.5
154
Not enough data
7.6
155
Not enough data
8.2
179
Not enough data
7.8
164
Social Management
Not enough data
8.4
228
Not enough data
8.0
215
Not enough data
7.5
186
Not enough data
8.1
223
Not enough data
6.7
160
Not enough data
7.4
157
Not enough data
7.7
48
Media Channels
9.0
54
7.6
477
8.7
46
7.3
499
8.8
52
8.5
567
Geographic Coverage
9.1
55
7.7
542
9.2
49
8.2
553
8.4
29
7.6
485
Reporting
9.1
53
8.2
554
8.9
49
8.1
543
9.3
51
7.8
534
9.1
48
7.9
556
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Audiences
Not enough data
7.7
25
Not enough data
7.5
26
Not enough data
6.9
24
Not enough data
7.3
24
Data Analysis
Not enough data
7.4
24
Not enough data
7.8
25
Not enough data
7.9
24
Not enough data
7.5
25
Administration
Not enough data
7.2
23
Not enough data
6.7
23
Not enough data
7.4
25
Monitoring & Listening
8.0
19
8.1
668
7.1
12
7.4
576
9.0
13
8.2
377
9.0
14
8.4
392
7.8
10
7.9
355
8.5
9
7.9
349
Data Management & Analysis
8.3
19
6.9
648
8.1
17
8.0
659
9.4
13
8.1
351
9.3
10
7.9
339
Influencer Marketing
Not enough data
7.8
183
Not enough data
7.9
186
Not enough data
8.0
190
Not enough data
7.7
179
Not enough data
7.4
177
Not enough data
7.0
144
Not enough data
7.4
152
Not enough data
8.1
178
Not enough data
8.0
180
Not enough data
7.8
166
Not enough data
7.2
126
Not enough data
6.8
131
Not enough data
6.7
118
Not enough data
6.3
99
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Database
8.3
9
7.9
428
8.7
9
7.9
364
Feature Not Available
8.0
341
Outreach
Feature Not Available
8.1
378
Feature Not Available
Feature Not Available
Feature Not Available
7.8
303
Reporting
9.6
12
8.5
427
Feature Not Available
8.4
315
9.4
11
8.1
361
User Rights/Roles
Feature Not Available
7.8
259
9.8
7
8.0
280
Categories
Categories
Shared Categories
Critical Mention and Meltwater are categorized as Media Monitoring, PR Analytics, Social Media Listening Tools, and Media and Influencer Targeting
Unique Categories
Critical Mention has no unique categories
Meltwater is categorized as Social Media Analytics, Social Media Suites, Social Media Management, Audience Intelligence Platforms, and Influencer Marketing Platforms
Reviews
Reviewers' Company Size
Critical Mention
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Meltwater
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Public Relations and Communications
50.7%
Marketing and Advertising
5.7%
Non-Profit Organization Management
4.7%
Government Administration
3.8%
Hospital & Health Care
2.8%
Other
32.2%
Marketing and Advertising
15.9%
Public Relations and Communications
14.5%
Non-Profit Organization Management
6.2%
Higher Education
5.5%
Information Technology and Services
3.1%
Other
54.9%
Most Helpful Reviews
Critical Mention
Most Helpful Favorable Review
Verified User in Public Relations and Communications
You can filter your searches any which way you need, and if you know what you're looking for you'll eventually find it. Broadcast monitoring can be difficult, but this tool does a pretty good job with the transcription. You can also edit your clips to the...
Most Helpful Critical Review
Morris I.
Verified User in Consumer Electronics
Software was not intuitive, difficult to use
Meltwater
Most Helpful Favorable Review
Riddhi S.
Verified User in Market Research
Its a great product that helps you pull the information you need and also to help sort the information. Some of the features that I like: 1. Easy to use interface 2. Easy means to download the data in CSV formats 3. Easy to search in different...
Most Helpful Critical Review
Jennifer R.
Verified User in Marketing and Advertising
Some features were appealing, but because the media lists and news monitoring features were incomplete and inaccurate, features such as reporting, analytics, and press release distribution became useless. Incomplete and inaccurate media lists, which...
Verified User in Public Relations and Communications
You can filter your searches any which way you need, and if you know what you're looking for you'll eventually find it. Broadcast monitoring can be difficult, but this tool does a pretty good job with the transcription. You can also edit your clips to the...
Riddhi S.
Verified User in Market Research
Its a great product that helps you pull the information you need and also to help sort the information. Some of the features that I like: 1. Easy to use interface 2. Easy means to download the data in CSV formats 3. Easy to search in different...
Morris I.
Verified User in Consumer Electronics
Software was not intuitive, difficult to use
Jennifer R.
Verified User in Marketing and Advertising
Some features were appealing, but because the media lists and news monitoring features were incomplete and inaccurate, features such as reporting, analytics, and press release distribution became useless. Incomplete and inaccurate media lists, which...
Alternatives
Discussions
How well does Critical Mention work in monitoring podcasts and Youtube channels?
1 comment
EL
Thanks for your question! We have extremely sophisticated speech to text for both YouTube and podcasts. Our accuracy rates are on par with the best in the...Read more
Can the bandwidth insights be captured for real time motion?
1 comment
DR
Hi Anuj - Yes, Critical Mention captures content and users receive alerts for their searches in real-time.Read more
Critical Mention has no more discussions with answers
How do I make Meltwater work for our organization?
3 comments
AS
I find it helpful to make customized reporter/influencer lists (based on geography, issue, etc). Makes it easy to do rapid-response outreach.Read more
How soon will sysomos and meltwater fully be integrated?
2 comments
FA
Hi Janay. Sorry I don't know the answer to that question. Hopefully a Meltwater rep or someone else can answer it. I suggest simply contacting Meltwater...Read more
How much does meltwater cost?
2 comments
GS
Basic modules, with 4 users and a maximum of 20 searches (imagine it as no more than 20 quieres saved at the same time), 12K a year. Twitter data, unlimited....Read more
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