Compare Creovai and Gong 
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (69.8% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Creovai
Star Rating
(149)4.4 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about CreovaiGong
Star Rating
(6,053)4.8 out of 5
Market Segments
Mid-Market (69.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording with a score of 9.6, while Creovai's score of 8.8 indicates it may not capture calls as effectively. Reviewers mention that Gong's clarity and ease of access to recorded calls significantly enhance their sales training processes.
- Reviewers mention that Gong's Machine Learning capabilities, rated at 8.8, provide more insightful analytics compared to Creovai's 7.8. Users on G2 appreciate Gong's ability to learn from past interactions, which helps in refining sales strategies.
- Users say that Gong's Conversation Intelligence feature, rated at 9.1, outperforms Creovai's 8.2, with many reviewers highlighting Gong's ability to provide actionable insights from conversations, which aids in improving sales pitches.
- G2 users report that Gong's AI Text Summarization feature, rated at 9.0, is superior to Creovai's 6.8, with reviewers mentioning that Gong's summaries help them quickly grasp key points from lengthy conversations.
- Reviewers mention that Gong's Pipeline Management score of 8.7 is higher than Creovai's 8.5, indicating that users find Gong's tools more effective for tracking and managing sales opportunities.
- Users report that Gong's Quality of Support is rated at 9.3, slightly higher than Creovai's 9.1, with many users praising Gong's responsive customer service and comprehensive support resources that enhance their overall experience.
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Pricing
Entry-Level Pricing
Creovai
Creovai
Contact Us
Experience how Creovai delivers intelligence and guidance from day one—turning your call, chat, and case data into actionable insights that enhance agent performance, improve customer retention, and drive real business impact.
- Real-time agent guidance
- Conversation analytics
- Customer & agent experience insights
Gong
No pricing availableFree Trial
Creovai
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
8.5
134
9.4
4,585
Ease of Use
8.5
138
9.3
4,634
Ease of Setup
8.5
68
9.2
965
Ease of Admin
8.7
48
9.1
709
Quality of Support
9.2
117
9.3
3,257
Has the product been a good partner in doing business?
9.1
48
9.4
709
Product Direction (% positive)
9.3
132
9.0
4,262
Features by Category
Lead Facilitation
Not enough data
7.2
237
Not enough data
7.4
232
Not enough data
7.6
236
Not enough data
7.7
232
Organization
Not enough data
8.3
234
Not enough data
8.3
233
Not enough data
8.3
233
Performance Analysis
Not enough data
8.7
234
Not enough data
8.7
234
Sales Analysis
Not enough data
7.9
224
Not enough data
8.1
231
Generative AI
Not enough data
8.6
178
Not enough data
8.9
180
Call Analytics
8.8
52
9.6
2495
|
Verified
7.8
51
8.8
2224
|
Verified
8.2
54
9.1
2408
|
Verified
Feature Not Available
8.4
1569
|
Verified
Agent Performance Management
7.8
54
8.7
1652
|
Verified
7.7
54
8.3
2281
|
Verified
7.7
53
8.7
2068
|
Verified
Generative AI
6.8
19
8.9
448
Quality Assurance
8.3
96
Not enough data
8.0
95
Not enough data
8.4
96
Not enough data
Engagement
8.2
98
Not enough data
8.2
99
Not enough data
8.0
95
Not enough data
Performance
7.7
98
Not enough data
8.4
98
Not enough data
Generative AI
Feature Not Available
Not enough data
6.6
41
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
325
Not enough data
8.7
356
Not enough data
8.3
297
Not enough data
8.4
304
Not enough data
8.0
198
Not enough data
8.1
196
CRM Data Enrichment
Not enough data
9.0
350
Not enough data
8.8
335
Not enough data
9.1
370
Not enough data
Feature Not Available
Not enough data
8.6
199
Account Management
Not enough data
8.2
278
Not enough data
8.4
292
Not enough data
8.5
302
Not enough data
8.8
322
Not enough data
8.6
207
Not enough data
8.1
191
Generative AI
6.6
17
Not enough data
Data Sourcing
Not enough data
8.5
624
Not enough data
8.8
671
Not enough data
8.5
598
Not enough data
8.9
685
Not enough data
8.6
611
Predictive Analytics
Not enough data
8.2
607
Not enough data
8.5
636
Not enough data
8.2
622
Not enough data
8.4
609
Sales Management
Not enough data
8.5
645
Not enough data
8.3
608
Not enough data
8.6
647
Not enough data
9.0
709
Training
Not enough data
9.0
1849
|
Verified
Not enough data
9.0
2059
|
Verified
Not enough data
8.6
1411
|
Verified
Not enough data
9.2
2100
|
Verified
Feedback
Not enough data
9.3
2255
|
Verified
Not enough data
9.0
1737
|
Verified
Not enough data
9.0
1780
|
Verified
Not enough data
8.8
1493
|
Verified
Not enough data
9.0
1679
|
Verified
Not enough data
8.9
1769
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
9.0
283
Categories
Categories
Shared Categories
Creovai and Gong are categorized as Conversation Intelligence
Unique Categories
Creovai is categorized as Genesys AppFoundry Marketplace, Speech Analytics, and Contact Center Quality Assurance
Gong is categorized as Sales Coaching, Sales Analytics, AI Sales Assistant, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Creovai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.3%
Banking
10.3%
Health, Wellness and Fitness
7.5%
Retail
6.2%
Financial Services
6.2%
Other
57.5%
Computer Software
38.0%
Information Technology and Services
16.4%
Marketing and Advertising
9.0%
Internet
5.3%
Financial Services
3.2%
Other
28.0%
Most Helpful Reviews
Creovai
Most Helpful Favorable Review
Hiro K.
Verified User in Retail
Leveraging their machine learning technology enhances our insights into the customer experience, enabling us to pinpoint areas of communication improvement. Furthermore, their exemplary post-sales support ensures we're never left unsupported, which is...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
The interface is oversized but readable. I have to scroll to see all my scores. There could be improvements with how space is managed.
Gong
Most Helpful Favorable Review
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Most Helpful Critical Review
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Hiro K.
Verified User in Retail
Leveraging their machine learning technology enhances our insights into the customer experience, enabling us to pinpoint areas of communication improvement. Furthermore, their exemplary post-sales support ensures we're never left unsupported, which is...
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Verified User in Health, Wellness and Fitness
The interface is oversized but readable. I have to scroll to see all my scores. There could be improvements with how space is managed.
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Discussions
Creovai has no discussions with answers
What is gong software?
6 comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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