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At a Glance
Market Segments
Small-Business (85.7% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
Free 10 Users
Starting at $208.00
Connecteam
Star Rating
(3,396)4.6 out of 5
Market Segments
Small-Business (85.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansService Fusion
Star Rating
(118)4.1 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $208.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Service Fusion excels in its ticket creation user experience, scoring 9.1, which reviewers mention makes it easy to manage customer requests efficiently. In contrast, Connecteam's ticket creation experience is not highlighted as a strong point, indicating a potential area for improvement.
- Reviewers mention that Connecteam shines in its ease of use, with a score of 9.1, making it particularly appealing for small businesses looking for a user-friendly interface. Service Fusion, while still decent at 8.6, may require more training for new users, according to some feedback.
- G2 users highlight Connecteam's superior quality of support, scoring 9.2, which reviewers say contributes to a more satisfying customer experience. Service Fusion, with a score of 8.5, is noted to have good support but lacks the responsiveness that some users expect.
- Users on G2 report that Connecteam's mobile application is highly rated at 9.1, making it a preferred choice for teams that need to access features on the go. Service Fusion's mobile capabilities, while functional, do not receive the same level of praise, indicating a gap in mobile user experience.
- Reviewers mention that Connecteam's automation features, particularly in process automation, score 8.7, which helps streamline workflows effectively. Service Fusion's automation capabilities are not as robust, leading to some users feeling they could benefit from more advanced features.
- Users say that Connecteam's reporting and analytics features are well-received, with a score of 8.6, allowing businesses to gain valuable insights. In comparison, Service Fusion's reporting capabilities, while adequate, do not provide the same depth of analysis, which some users find limiting.
Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
Service Fusion
STARTER
Starting at $208.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
Free Trial
Connecteam
Free Trial is available
Service Fusion
No trial information availableRatings
Meets Requirements
8.9
3,155
8.2
108
Ease of Use
9.0
3,231
8.5
108
Ease of Setup
8.9
3,072
7.9
77
Ease of Admin
9.0
2,812
8.2
75
Quality of Support
9.1
2,587
8.4
107
Has the product been a good partner in doing business?
9.3
2,682
8.5
75
Product Direction (% positive)
9.5
3,178
8.2
109
Features by Category
Ticket and Case Management
9.0
93
Not enough data
9.0
92
Not enough data
9.0
90
Not enough data
8.7
89
Not enough data
Feature Not Available
Not enough data
9.0
88
Not enough data
9.0
88
Not enough data
8.8
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
Communication Channels
8.8
89
Not enough data
Feature Not Available
Not enough data
9.1
87
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.1
226
Not enough data
Feature Not Available
Not enough data
9.1
224
Not enough data
8.4
217
Not enough data
8.6
217
Not enough data
8.7
220
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
1320
Not enough data
Logistics
8.6
1283
Not enough data
8.5
1271
Not enough data
8.3
1288
Not enough data
Management
8.8
1294
Not enough data
8.9
1292
Not enough data
8.7
1295
Not enough data
9.1
1310
Not enough data
9.1
1298
Not enough data
9.1
1315
Not enough data
8.6
1256
Not enough data
Monitoring
8.4
1259
Not enough data
8.5
1249
Not enough data
8.0
1220
Not enough data
Business Instant Messaging
8.8
490
Not enough data
9.1
504
Not enough data
8.7
485
Not enough data
Business Instant Messaging
7.7
461
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.1
489
Not enough data
9.0
486
Not enough data
8.0
465
Not enough data
Generative AI - Business Instant Messaging
7.5
369
Not enough data
AI - Business Instant Messaging
7.4
369
Not enough data
7.7
368
Not enough data
7.3
366
Not enough data
7.5
367
Not enough data
Agentic AI - Business Instant Messaging
7.4
91
Not enough data
7.7
90
Not enough data
Platform
9.5
43
Not enough data
9.5
43
Not enough data
Feature Not Available
Not enough data
9.4
44
Not enough data
9.4
43
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
9.3
42
Not enough data
Platform Basics
8.4
38
Not enough data
9.5
42
Not enough data
8.9
40
Not enough data
Platform Data
9.4
40
Not enough data
8.8
42
Not enough data
Platform Additional Functionality
9.1
40
Not enough data
9.0
40
Not enough data
8.8
40
Not enough data
Agentic AI - Restaurant Scheduling
8.1
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.1
9
Not enough data
Platform Basics
8.8
42
Not enough data
8.2
42
Not enough data
Back Office
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Front of Office
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Not enough data
Platform Data
Feature Not Available
Not enough data
Agentic AI - Restaurant Management
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Generative AI
7.0
37
Not enough data
6.4
36
Not enough data
Guide Options
8.0
459
Not enough data
8.2
469
Not enough data
8.4
473
Not enough data
8.7
482
Not enough data
8.9
481
Not enough data
Guide Tools
8.5
457
Not enough data
8.4
461
Not enough data
8.5
460
Not enough data
8.4
457
Not enough data
Access Options
8.2
446
Not enough data
8.9
468
Not enough data
8.7
456
Not enough data
Functionality
7.9
322
Not enough data
8.9
346
Not enough data
8.7
335
Not enough data
8.5
333
Not enough data
Management
8.8
338
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Not enough data
Payment Processing
Not enough data
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Administration
Not enough data
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Payment Options
Not enough data
Feature Not Available
Not enough data
8.4
25
Security
Not enough data
8.1
24
Platform
Not enough data
7.1
26
Not enough data
Feature Not Available
Information Distribution
8.6
1247
Not enough data
7.9
1210
Not enough data
8.9
1261
Not enough data
Feature Not Available
Not enough data
8.3
1205
Not enough data
Employee Engagement
8.7
1250
Not enough data
8.9
1233
Not enough data
9.0
1231
Not enough data
7.9
1178
Not enough data
9.1
1257
Not enough data
8.9
1045
Not enough data
8.2
995
Not enough data
9.0
1043
Not enough data
User Experience & Accessibility - Employee Communications
8.8
998
Not enough data
8.5
996
Not enough data
8.2
965
Not enough data
8.5
984
Not enough data
Content Distribution - Employee Communications
8.6
994
Not enough data
7.8
959
Not enough data
8.0
963
Not enough data
Additional Features - Employee Communications
8.4
975
Not enough data
8.2
973
Not enough data
7.8
957
Not enough data
Agentic AI - Employee Communications
7.4
139
Not enough data
7.6
137
Not enough data
Platform Basics
8.4
1381
Not enough data
9.0
1430
Not enough data
9.1
1426
Not enough data
Platform Content
8.4
1393
Not enough data
8.3
1359
Not enough data
8.3
1375
Not enough data
Platform Additional Functionality
7.9
1274
Not enough data
9.1
1392
Not enough data
Feature Not Available
Not enough data
8.7
1378
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.9
390
Not enough data
9.1
388
Not enough data
9.3
383
Not enough data
Platform Content
8.8
381
Not enough data
8.7
373
Not enough data
8.7
384
Not enough data
Platform Additional Functionality
8.1
365
Not enough data
9.3
380
Not enough data
7.7
362
Not enough data
9.1
370
Not enough data
8.6
374
Not enough data
Generative AI
7.1
56
7.9
20
6.9
55
7.3
20
Before the Job
8.4
222
8.3
78
8.7
217
8.9
80
8.9
224
8.3
78
7.6
211
8.4
80
On the Job
8.8
220
8.1
78
9.2
224
8.0
79
7.7
213
7.4
59
7.2
209
8.1
73
7.1
205
Feature Not Available
After the Job
8.2
216
7.6
75
8.2
212
7.3
71
6.3
201
8.5
77
6.6
206
7.4
62
Agentic AI - Field Service Management
7.1
29
Not enough data
7.1
29
Not enough data
7.3
29
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.7
95
Not enough data
8.6
92
Not enough data
8.6
93
Not enough data
8.5
91
Not enough data
8.5
92
Not enough data
8.9
92
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.2
97
Not enough data
9.4
94
Not enough data
9.1
96
Not enough data
9.0
97
Not enough data
Operations - Frontline Worker Communication Platforms
8.9
95
Not enough data
8.5
91
Not enough data
8.8
93
Not enough data
8.7
91
Not enough data
Agentic AI - Frontline Worker Communication Platforms
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
Agentic AI - Employee Intranet
7.9
21
Not enough data
7.8
21
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.7
766
Not enough data
8.2
754
Not enough data
Platform Content
8.3
744
Not enough data
8.3
739
Not enough data
8.2
737
Not enough data
Feature Not Available
Not enough data
Platform Additional Functionality
8.5
742
Not enough data
8.2
737
Not enough data
8.6
772
Not enough data
8.4
741
Not enough data
Platform
8.5
1654
Not enough data
7.6
1558
Not enough data
7.9
1532
Not enough data
8.9
1613
Not enough data
9.1
1630
Not enough data
9.2
1598
Not enough data
8.6
1584
Not enough data
8.8
1599
Not enough data
Time Tracking
9.1
1454
Not enough data
8.8
1432
Not enough data
8.4
1377
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
9.2
1438
Not enough data
Administration
Feature Not Available
Not enough data
8.7
1408
Not enough data
8.7
1433
Not enough data
8.5
1408
Not enough data
9.0
1404
Not enough data
Platform
8.6
1398
Not enough data
7.8
1272
Not enough data
8.1
1305
Not enough data
9.0
1382
Not enough data
9.0
1370
Not enough data
Feature Not Available
Not enough data
Platform
8.5
1654
Not enough data
7.6
1558
Not enough data
7.9
1532
Not enough data
8.9
1613
Not enough data
9.1
1630
Not enough data
9.2
1598
Not enough data
8.6
1584
Not enough data
8.8
1599
Not enough data
Workforce Management Platform Features
Feature Not Available
Not enough data
9.0
1124
Not enough data
9.1
1135
Not enough data
8.8
1115
Not enough data
8.4
1096
Not enough data
Feature Not Available
Not enough data
8.4
1073
Not enough data
8.9
1092
Not enough data
8.8
1087
Not enough data
9.2
1117
Not enough data
Categories
Categories
Shared Categories
Connecteam and Service Fusion are categorized as Field Service Management
Unique Categories
Connecteam is categorized as Frontline Worker Communication Platforms, Employee Communications, Business Instant Messaging, Geofencing, Work Instructions, Restaurant Scheduling, HIPAA Compliant Messaging, Time & Attendance, Employee Recognition, Employee Intranet, Employee Scheduling, Employee Engagement, Restaurant Management, Cleaning Services, Time Tracking, Workforce Management, and Help Desk
Service Fusion is categorized as Payment Processing and HVAC
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.4%
Retail
5.6%
Hospital & Health Care
5.4%
Health, Wellness and Fitness
4.5%
Hospitality
4.3%
Other
67.9%
Construction
30.7%
Electrical/Electronic Manufacturing
9.6%
Consumer Services
8.8%
Facilities Services
7.0%
Information Technology and Services
4.4%
Other
39.5%
Alternatives
Discussions
Can employees log in from a desktop computer/laptop?
2 Comments
BT
YesRead more
When will Service Fusion be able integrate HST with Quickbooks properly?
3 Comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 Comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 Comment
AS
Yes it is! It will sync every night and works great with it. Read more
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