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Compare Confluence and GitBook

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At a Glance
Confluence
Confluence
Star Rating
(3,795)4.1 out of 5
Market Segments
Mid-Market (48.3% of reviews)
Information
Entry-Level Pricing
$10 per month
Browse all 4 pricing plans
GitBook
GitBook
Star Rating
(158)4.7 out of 5
Market Segments
Small-Business (80.5% of reviews)
Information
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Reviewers mention that Confluence excels in its robust Knowledge Sharing capabilities, scoring 9.2, while GitBook follows closely with a score of 9.4, indicating that both platforms are effective but GitBook has a slight edge in facilitating knowledge dissemination.
  • Users report that GitBook's Ease of Use is a standout feature, with a score of 9.2 compared to Confluence's 7.9, suggesting that GitBook provides a more intuitive user experience, making it easier for teams to adopt.
  • G2 users highlight that Confluence offers a wider range of Templates with a score of 8.5, which can be beneficial for teams looking for customizable solutions, while GitBook's template offerings are rated slightly lower at 8.4.
  • Users on G2 indicate that GitBook's Link Sharing feature is highly rated at 9.2, making it easier to share content externally, whereas Confluence's score of 8.9 shows it is still effective but not as seamless for external sharing.
  • Reviewers say that Confluence's Quality of Support is rated at 8.0, which is decent, but GitBook shines with a score of 9.3, suggesting that users may find more responsive and helpful support when using GitBook.
  • Users report that both platforms have strong Versioning and Version History features, scoring equally at 8.9, which is crucial for teams needing to track changes and maintain document integrity over time.
Featured Products
Pricing
Entry-Level Pricing
Confluence
Team collaboration
$10
per month
Browse all 4 pricing plans
GitBook
Free
$0
1 user
Browse all 4 pricing plans
Free Trial
Confluence
Free Trial is available
GitBook
Free Trial is available
Ratings
Meets Requirements
8.5
3,233
9.2
122
Ease of Use
7.9
3,251
9.2
124
Ease of Setup
8.0
778
9.3
91
Ease of Admin
7.9
737
9.4
84
Quality of Support
8.0
2,131
9.3
101
Has the product been a good partner in doing business?
8.4
656
9.5
80
Product Direction (% positive)
7.3
3,181
8.7
110
Features by Category
8.6
6,131
8.6
1,051
Knowledge Pages
8.5
508
8.4
71
8.5
492
8.5
68
8.7
541
8.7
74
8.9
511
8.9
81
8.5
419
8.2
61
8.2
205
7.9
51
8.8
251
9.0
69
Knowledge Dissemination
8.4
434
8.5
67
8.7
517
8.9
72
9.2
560
9.4
82
8.6
546
8.7
67
8.2
248
8.7
61
8.2
202
7.8
50
8.9
244
8.8
64
8.5
227
8.2
56
8.8
226
8.6
57
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence
Confluence
GitBook
GitBook
Confluence and GitBook are categorized as Knowledge Base
Unique Categories
Confluence
Confluence has no unique categories
GitBook
GitBook has no unique categories
Reviews
Reviewers' Company Size
Confluence
Confluence
Small-Business(50 or fewer emp.)
17.5%
Mid-Market(51-1000 emp.)
48.3%
Enterprise(> 1000 emp.)
34.2%
GitBook
GitBook
Small-Business(50 or fewer emp.)
80.5%
Mid-Market(51-1000 emp.)
15.6%
Enterprise(> 1000 emp.)
3.9%
Reviewers' Industry
Confluence
Confluence
Computer Software
20.5%
Information Technology and Services
19.3%
Internet
6.9%
Financial Services
5.5%
Marketing and Advertising
4.1%
Other
43.7%
GitBook
GitBook
Computer Software
26.0%
Information Technology and Services
18.2%
Non-Profit Organization Management
8.4%
Education Management
5.8%
Higher Education
3.9%
Other
37.7%
Most Helpful Reviews
Confluence
Confluence
Most Helpful Favorable Review
Madeleine B.
MB
Madeleine B.
Verified User in Financial Services

I LOVE that it is a one stop shop for all work related documents and the fact that it is so easy to use. The search feature is the best.

Most Helpful Critical Review
Collin C.
CC
Collin C.
Verified User in Computer Software

Search is a pain. The more questions are asked in Q&A, the more difficult it becomes to find what you want, because it seems like questions are prioritized over stable doc pages. Search seems to default to "or" so searching for "product feature" will show...

GitBook
GitBook
Most Helpful Favorable Review
Diogo P.
DP
Diogo P.
Verified User in Computer Software

Simplicity to write documentation and the ability to share and collaborate. Also, their free community plan helped a lot.

Most Helpful Critical Review
Richard R.
RR
Richard R.
Verified User

In terms of performance with their recent updates, Gitbook has become a horrible platform to use for ones required documentation. They have not managed their resources correctly and essentially updated their web-app to be almost unusable, and this is...

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GitBook
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Discussions
Confluence
Confluence Discussions
What is confluence tool used for?
6 comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 comments
Francis P.
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 comments
Jake K.
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
GitBook
GitBook Discussions
Is GitBook opensource?
1 comment
Johnny L.
JL
Nope, but you can import your GitBook content to GitHubRead more
Is GitBook made by GitHub?
1 comment
Johnny L.
JL
It seems like the text is already in English. "Nope" is an informal way of saying "no."Read more
Monty the Mongoose crying
GitBook has no more discussions with answers