Compare Amplitude Guides & Surveys and Pendo 
At a Glance
Market Segments
Small-Business (64.4% of reviews)
Mid-Market (63.0% of reviews)
Entry-Level Pricing
Contact Us Per Month
Free
Amplitude Guides & Surveys
Star Rating
(152)4.9 out of 5
Market Segments
Small-Business (64.4% of reviews)
Entry-Level Pricing
Contact Us Per Month
Free Trial is available
Browse all 3 pricing plansPendo
Star Rating
(1,484)4.4 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pendo excels in "Click Tracking" with a score of 9.7, allowing for detailed insights into user interactions, while Command AI's "Eye Tracking" feature received a lower score of 6.3, indicating less effectiveness in understanding user attention.
- Reviewers mention that Command AI shines in "Quality of Support" with a near-perfect score of 9.9, highlighting its responsive customer service, whereas Pendo's support quality is rated at 8.5, suggesting room for improvement in user assistance.
- G2 users note that Pendo's "User Segmentation" feature is rated at 8.5, providing solid capabilities for targeting specific user groups, while Command AI's segmentation capabilities are slightly better at 8.8, indicating a more refined approach to user categorization.
- Users on G2 highlight that Command AI's "Customization" feature is rated at 9.4, allowing for extensive personalization options, whereas Pendo's customization capabilities are also strong but slightly lower at 9.0, suggesting that Command AI may offer more flexibility in tailoring user experiences.
- Reviewers say that Pendo's "Retention" metric is rated at 8.2, which is decent, but Command AI's retention score of 8.3 indicates a slight edge in keeping users engaged over time, reflecting better user engagement strategies.
- Users report that Pendo's "Ease of Setup" is rated at 7.9, which may pose challenges for new users, while Command AI's setup ease is rated at 9.3, suggesting a more user-friendly onboarding process that could lead to quicker adoption.
Featured Products
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Product Fruits
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Digital Analytics
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(34)
Digital Analytics
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(94)
Digital Analytics
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Pricing
Entry-Level Pricing
Amplitude Guides & Surveys
Growth
Contact Us
Per Month
For fast-growing companies. Free trial available.
- Our Full Platform - Nudge and Assist Suite inc. Actions & Pages
- Unlimited Nudges & Checklists
- Copilot & HelpHub
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Amplitude Guides & Surveys
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
9.5
122
8.5
1,131
Ease of Use
9.3
126
8.2
1,145
Ease of Setup
9.3
73
7.9
514
Ease of Admin
9.6
69
8.5
530
Quality of Support
9.9
119
8.5
990
Has the product been a good partner in doing business?
9.8
69
8.9
507
Product Direction (% positive)
9.9
126
8.5
1,047
Features by Category
Metrics
Not enough data
8.7
433
Not enough data
8.7
451
Not enough data
8.4
400
Not enough data
8.8
445
Not enough data
8.4
402
Not enough data
8.2
374
Not enough data
8.2
338
Not enough data
8.2
315
Not enough data
8.2
375
Reporting
Not enough data
8.4
443
Not enough data
8.5
406
Not enough data
8.7
417
Not enough data
8.7
447
Not enough data
7.9
243
Not enough data
8.1
266
Not enough data
8.2
429
Other
Not enough data
8.7
418
Not enough data
8.0
287
Not enough data
7.5
244
Not enough data
7.9
254
Not enough data
7.3
180
Not enough data
8.5
320
Not enough data
8.2
280
Administration
Not enough data
8.1
356
Not enough data
8.0
279
Not enough data
8.7
403
Not enough data
8.5
435
User Identification
Not enough data
7.8
102
Not enough data
8.5
129
Not enough data
7.9
96
Tracking & Reporting
Not enough data
8.4
118
Not enough data
8.4
124
Not enough data
8.2
101
Not enough data
8.4
133
Not enough data
8.5
125
Not enough data
8.6
130
Metrics
Not enough data
8.7
76
Not enough data
8.3
57
Not enough data
8.3
65
Not enough data
8.2
62
Not enough data
8.3
59
User Behavior
Not enough data
9.6
16
Not enough data
6.4
15
Not enough data
8.3
15
Not enough data
8.8
16
A/B Testing
Not enough data
7.7
14
Not enough data
7.3
14
Not enough data
9.2
15
Not enough data
7.3
14
Visitor Information
Not enough data
7.8
15
Not enough data
8.2
14
User Analysis
9.0
69
8.6
324
8.6
76
8.5
369
User Support
8.8
67
8.5
368
8.8
52
7.7
189
9.4
68
8.1
276
Walkthrough Type
9.2
62
8.2
277
9.3
70
8.6
344
Product Analytics
Not enough data
8.6
535
Not enough data
8.7
565
Not enough data
8.6
546
Not enough data
8.1
458
Not enough data
8.0
368
Not enough data
8.2
399
Not enough data
8.0
360
Not enough data
7.9
401
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.4
13
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
8.9
12
Not enough data
9.3
12
Not enough data
Platform
8.3
10
Not enough data
9.3
12
Not enough data
9.9
12
Not enough data
9.3
12
Not enough data
8.6
11
Not enough data
9.7
11
Not enough data
9.0
10
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
Not enough data
8.1
304
Not enough data
7.8
285
Not enough data
8.0
286
Planning
Not enough data
7.2
213
Not enough data
7.2
205
Not enough data
6.7
181
Not enough data
7.7
217
Not enough data
7.3
192
Workflow Management
Not enough data
7.4
225
Not enough data
7.6
233
Not enough data
6.8
180
Not enough data
7.1
192
Metrics
Not enough data
8.7
76
Not enough data
8.3
57
Not enough data
8.3
65
Not enough data
8.2
62
Not enough data
8.3
59
Variation Testing
Not enough data
8.2
49
Not enough data
7.6
50
Not enough data
8.0
54
Not enough data
8.3
61
Not enough data
8.0
58
Not enough data
7.7
51
Reporting
Not enough data
8.5
79
Not enough data
8.6
82
Personalization
Not enough data
8.6
69
Not enough data
8.6
68
Not enough data
8.8
61
Administration
Not enough data
7.9
70
Not enough data
8.0
61
Not enough data
8.4
80
Not enough data
8.5
86
Categories
Categories
Shared Categories
Amplitude Guides & Surveys and Pendo are categorized as Digital Adoption Platform
Unique Categories
Pendo is categorized as Product Management, Mobile App Analytics, Mobile App Optimization, Digital Analytics, Product Analytics, and Session Replay
Reviews
Reviewers' Company Size
Amplitude Guides & Surveys
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
46.3%
Information Technology and Services
19.0%
Internet
4.1%
Financial Services
4.1%
Marketing and Advertising
3.4%
Other
23.1%
Computer Software
33.8%
Information Technology and Services
15.3%
Marketing and Advertising
7.3%
Financial Services
4.1%
Hospital & Health Care
3.0%
Other
36.5%
Most Helpful Reviews
Amplitude Guides & Surveys
Most Helpful Favorable Review
Eric M.
Verified User in Telecommunications
We used to have search in various places in our app and now have combined it to one persistent search experience with CommandBar. Speedy for our power users and it’s the first place new users go to see what they can do in the product. I appreciate that we...
Most Helpful Critical Review
Pendo
Most Helpful Favorable Review
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Most Helpful Critical Review
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
Eric M.
Verified User in Telecommunications
We used to have search in various places in our app and now have combined it to one persistent search experience with CommandBar. Speedy for our power users and it’s the first place new users go to see what they can do in the product. I appreciate that we...
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
Discussions
Amplitude Guides & Surveys has no discussions with answers
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
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