Introducing G2.ai, the future of software buying.Try now
Compare CometChat and Rocket.Chat 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Work
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Thoughtly
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Mid-Market (50.2% of reviews)
Entry-Level Pricing
No pricing available
Free With One-Time Purchase
CometChat
Star Rating
(110)4.6 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CometChatRocket.Chat
Star Rating
(347)4.2 out of 5
Market Segments
Mid-Market (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CometChat excels in its Ease of Use with a score of 9.2, while Rocket.Chat trails behind at 8.7. Reviewers mention that CometChat's intuitive interface makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that CometChat offers superior Quality of Support with a score of 9.3 compared to Rocket.Chat's 8.0. Users on G2 appreciate the responsive customer service and helpful resources provided by CometChat.
- G2 users highlight CometChat's strong performance in Mobile Application usability, scoring 7.8, while Rocket.Chat's mobile experience is noted as less user-friendly. Users say that CometChat's mobile app allows for seamless communication on the go.
- Users report that CometChat shines in Customization capabilities, achieving a score of 9.8, whereas Rocket.Chat scores 8.0. Reviewers mention that CometChat allows for extensive personalization options that cater to specific business needs.
- Reviewers mention that CometChat's Generative AI features, such as AI Text Generation and AI Text Summarization, score impressively at 9.3 and 9.0 respectively, while Rocket.Chat lacks comparable AI functionalities. Users say these features enhance productivity and streamline communication.
- Users on G2 highlight CometChat's superior In-App Messaging functionality with a score of 9.6, compared to Rocket.Chat's 8.5. Reviewers mention that CometChat's in-app messaging is more reliable and integrates better with other tools, making it a preferred choice for teams.
Pricing
Entry-Level Pricing
CometChat
No pricing availableRocket.Chat
Starter
Free
With One-Time Purchase
For small organizations looking
for self-hosted team collaboration.
- Up to 50 users
- Self-managed hosting only
- ALL PREMIUM CAPABILITIES, INCLUDING:
Free Trial
CometChat
Free Trial is available
Rocket.Chat
Free Trial is available
Ratings
Meets Requirements
9.3
90
8.6
276
Ease of Use
9.2
90
8.7
283
Ease of Setup
8.9
79
8.2
125
Ease of Admin
9.4
75
8.3
119
Quality of Support
9.3
90
8.0
231
Has the product been a good partner in doing business?
9.3
74
8.2
107
Product Direction (% positive)
5.6
87
8.4
273
Features by Category
Business Instant Messaging
Not enough data
8.6
163
Not enough data
8.1
174
Not enough data
8.0
164
Business Instant Messaging
Not enough data
7.8
106
Not enough data
7.6
101
Business Instant Messaging
Not enough data
7.8
149
Not enough data
8.9
169
Not enough data
8.6
121
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Collaboration Tools
Not enough data
8.5
24
|
Verified
Not enough data
8.4
16
Not enough data
8.6
12
Not enough data
9.1
17
|
Verified
Not enough data
9.0
12
|
Verified
Meeting Coordination
Not enough data
9.2
18
Not enough data
8.6
16
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
15
Software Type
Not enough data
8.1
22
|
Verified
Not enough data
9.4
16
|
Verified
Not enough data
9.0
20
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.0
31
|
Verified
8.9
59
8.5
31
|
Verified
8.7
53
8.4
29
|
Verified
9.2
63
Support
8.2
30
|
Verified
8.7
57
7.8
26
8.8
60
8.7
30
|
Verified
8.7
53
API Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.4
8
Communication
Not enough data
8.7
107
|
Verified
Not enough data
8.3
121
|
Verified
Not enough data
8.1
78
|
Verified
Not enough data
8.5
108
|
Verified
Not enough data
8.7
48
Internal Use
Not enough data
8.0
109
|
Verified
Not enough data
8.7
93
|
Verified
Not enough data
8.1
80
|
Verified
Not enough data
8.4
78
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.7
82
|
Verified
Moderation - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CometChat and Rocket.Chat are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
CometChat is categorized as Content Moderation Tools, Video Platform as a Service (VPaaS), and Bot Platforms
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Live Chat, Video Conferencing, and UCaaS Platforms
Reviews
Reviewers' Company Size
CometChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Health, Wellness and Fitness
6.9%
Internet
5.9%
Information Technology and Services
4.9%
Utilities
3.9%
Other
58.8%
Information Technology and Services
22.9%
Computer Software
14.2%
Hospital & Health Care
4.3%
Marketing and Advertising
3.7%
Education Management
3.4%
Other
51.4%
Discussions
CometChat has no discussions with answers
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
