Compare Webex Suite and Zoom Workplace 
At a Glance
Market Segments
Enterprise (50.8% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
$0.00
Free
Webex Suite
Star Rating
(18,345)4.2 out of 5
Market Segments
Enterprise (50.8% of reviews)
Entry-Level Pricing
$0.00
Browse all 5 pricing plansZoom Workplace
Star Rating
(55,995)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Workplace excels in video streaming with a score of 9.0, while Webex Suite slightly edges out with a score of 9.1, indicating that Webex may offer a marginally better experience for high-quality video calls.
- Reviewers mention that Zoom Workplace's session recording feature is highly rated at 9.1, which is slightly better than Webex Suite's 9.0, suggesting that users find Zoom's recording capabilities more reliable for capturing meetings.
- G2 users highlight that Zoom Workplace has a superior mobile application experience with a score of 9.0 compared to Webex Suite's 8.7, indicating that Zoom's mobile interface is more user-friendly and efficient for on-the-go access.
- Users on G2 report that Zoom Workplace's ease of setup is rated at 9.1, while Webex Suite is at 8.4, suggesting that Zoom provides a more straightforward onboarding process for new users.
- Reviewers mention that Zoom Workplace's quality of support is rated at 8.7, which is slightly higher than Webex Suite's 8.5, indicating that users feel more satisfied with the support they receive from Zoom.
- Users say that Zoom Workplace shines in collaboration tools with a score of 9.2 for screen sharing, compared to Webex Suite's 9.0, suggesting that Zoom offers a more seamless experience for collaborative work during meetings.
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Pricing
Entry-Level Pricing
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Suite
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
14,512
9.2
43,466
Ease of Use
8.7
14,558
9.1
43,580
Ease of Setup
8.4
2,776
9.1
13,777
Ease of Admin
8.4
2,555
9.0
13,034
Quality of Support
8.5
11,596
8.7
32,180
Has the product been a good partner in doing business?
8.7
2,449
9.1
12,198
Product Direction (% positive)
7.8
13,974
8.3
40,853
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
9.1
950
9.0
6951
|
Verified
9.0
931
9.1
7186
|
Verified
8.9
912
8.8
6381
|
Verified
Collaboration
8.9
868
8.6
5464
|
Verified
9.0
948
9.1
7179
|
Verified
9.0
941
9.0
6923
|
Verified
8.8
847
8.7
5328
|
Verified
9.2
969
9.3
7538
|
Verified
Functionality
8.8
851
8.6
5412
|
Verified
9.0
949
9.0
6698
|
Verified
8.9
854
8.7
5147
|
Verified
Business Instant Messaging
8.6
888
8.8
580
8.8
991
8.9
612
8.5
906
8.6
592
Business Instant Messaging
8.9
954
9.1
583
8.8
896
9.3
589
Business Instant Messaging
8.7
847
9.0
583
8.8
908
9.0
594
8.7
815
8.7
579
Generative AI - Business Instant Messaging
8.8
10
8.8
46
AI - Business Instant Messaging
8.7
10
8.9
46
8.7
10
8.7
45
8.8
10
8.5
46
8.8
10
8.8
46
Visual Tools
8.7
26
Not enough data
9.0
24
Not enough data
8.6
26
Not enough data
8.9
26
Not enough data
Office Customization
9.2
26
Not enough data
8.9
25
Not enough data
9.0
24
Not enough data
Guest Tools
8.5
25
Not enough data
8.8
25
Not enough data
8.7
24
Not enough data
Collaboration Tools
8.9
25
Not enough data
8.9
26
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
Design Tools
8.9
327
8.8
284
8.8
326
8.9
273
8.6
284
8.5
277
8.7
289
8.6
277
8.9
306
8.9
281
Communication Tools
8.9
306
8.9
271
9.0
329
9.1
283
Integrations
8.8
262
8.4
278
9.0
329
9.0
267
Software Offering
8.8
327
9.0
267
9.2
362
9.4
282
9.0
347
9.2
270
Presenter Tools
8.9
4824
9.0
17709
8.5
4183
|
Verified
8.6
13202
|
Verified
8.8
4536
|
Verified
8.8
14164
|
Verified
8.9
5049
|
Verified
8.9
18201
|
Verified
Conferencing Options
9.0
5188
|
Verified
9.1
20268
|
Verified
9.0
5415
|
Verified
9.2
20452
|
Verified
9.0
5331
|
Verified
9.3
22501
|
Verified
Application Tools
8.8
4277
|
Verified
8.9
16808
|
Verified
8.8
4833
|
Verified
9.1
20172
|
Verified
8.7
4801
8.9
16858
|
Verified
Platform Basics
Not enough data
8.8
255
Not enough data
8.9
269
Not enough data
7.3
244
Platform Content
Not enough data
7.7
239
Not enough data
7.4
241
Not enough data
8.7
252
Platform Additional Functionality
Not enough data
8.0
268
Not enough data
7.5
244
Inbox Tools
Not enough data
7.7
52
Not enough data
8.2
53
Not enough data
8.5
50
Not enough data
8.4
49
Coordination Tools
Not enough data
8.5
55
Not enough data
8.5
53
Not enough data
7.9
51
Software Options
Not enough data
9.1
51
Not enough data
9.0
54
Platform Basics
Not enough data
8.6
43
Not enough data
7.7
41
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
8.3
41
Not enough data
8.1
39
Not enough data
8.2
38
Not enough data
8.6
38
Platform Interoperability
Not enough data
8.7
46
Not enough data
8.2
42
Platform Additional Functionality
Not enough data
8.4
38
Additional Functionality - Visitor Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.9
17
Not enough data
8.8
17
Not enough data
8.7
17
Not enough data
8.9
17
Not enough data
Hardware
8.8
17
Not enough data
8.6
17
Not enough data
Security
8.8
17
Not enough data
8.4
17
Not enough data
Platform Basics
Not enough data
8.5
26
Not enough data
8.6
27
Not enough data
8.8
31
Platform Content
Not enough data
8.4
27
Not enough data
7.9
29
Platform Interoperability
Not enough data
8.6
31
Platform Additional Functionality
Not enough data
8.8
35
Not enough data
8.0
33
Not enough data
8.0
29
Collaboration Tools
9.0
10030
|
Verified
9.2
31466
|
Verified
9.1
2836
|
Verified
Feature Not Available
8.8
2521
|
Verified
Feature Not Available
9.0
3064
|
Verified
9.1
15235
|
Verified
9.0
2912
9.1
15354
|
Verified
Meeting Coordination
8.7
9023
8.9
28777
|
Verified
8.7
8515
|
Verified
9.0
27879
|
Verified
8.7
8890
|
Verified
8.9
28184
|
Verified
8.8
3041
|
Verified
9.0
15739
|
Verified
Software Type
8.6
7622
|
Verified
8.9
27280
|
Verified
8.8
2983
|
Verified
8.8
14414
|
Verified
9.0
3128
|
Verified
9.2
16475
|
Verified
Calendar View
Not enough data
8.0
278
Not enough data
8.3
298
Shared Calendar
Not enough data
8.3
267
Not enough data
8.1
281
Accessibility
Not enough data
8.0
272
Not enough data
7.8
267
Integration
Not enough data
8.0
270
Not enough data
8.1
283
Not enough data
8.3
266
Notifications
Not enough data
8.0
272
Not enough data
7.6
274
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Collaboration
Not enough data
9.8
8
Not enough data
9.5
7
File Types
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
9.6
8
Edit & Revise
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
9.4
8
Integrate & Embed
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.4
8
Operating System
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.3
7
Generative AI
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Integrations
Not enough data
8.0
567
Not enough data
8.8
588
Not enough data
9.0
597
Not enough data
7.9
561
Not enough data
7.8
557
Branding & Customizatio
Not enough data
8.3
562
Not enough data
8.7
585
Not enough data
8.3
562
Automatic Rules & Configurations
Not enough data
8.6
564
Not enough data
8.7
579
Not enough data
8.6
596
Seating Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tech Stack
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.9
57
Not enough data
8.6
66
Interaction
Not enough data
8.1
65
Not enough data
8.6
59
Not enough data
8.7
56
Not enough data
8.2
56
Not enough data
8.2
57
Learning
Not enough data
8.3
56
Not enough data
8.3
63
Content Generation
Not enough data
8.7
64
Not enough data
8.6
66
System
Not enough data
8.2
57
Not enough data
8.6
69
Not enough data
8.4
64
Not enough data
8.4
58
Meeting Prep - AI Meeting Assistants
9.2
21
Not enough data
9.3
21
Not enough data
9.5
21
Not enough data
Meeting Automation - AI Meeting Assistants
9.3
21
Not enough data
9.1
21
Not enough data
9.1
21
Not enough data
Meeting Insights - AI Meeting Assistants
8.9
21
Not enough data
8.7
21
Not enough data
9.2
20
Not enough data
Accessibility - AI Meeting Assistants
9.1
20
Not enough data
9.0
20
Not enough data
9.3
20
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.1
23
Not enough data
8.9
22
Not enough data
9.1
21
Not enough data
8.3
20
Not enough data
9.4
22
Not enough data
8.9
21
Advanced Features - Cloud PBX
Not enough data
8.6
21
Not enough data
9.0
22
Not enough data
9.3
21
Not enough data
8.8
20
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.7
226
9.2
1530
8.7
212
9.4
1657
8.6
193
8.9
1356
9.0
240
9.3
1656
8.9
241
9.4
1616
8.6
131
9.1
1123
Access
8.2
147
8.7
1034
8.4
171
8.8
1141
8.3
163
9.0
1341
Advanced Features
7.9
119
8.4
897
8.2
120
8.7
872
8.6
164
Feature Not Available
Extensions
9.0
142
9.0
1767
|
Verified
8.9
158
8.9
1747
|
Verified
9.0
101
8.8
1637
Features
9.0
153
8.9
1651
|
Verified
8.8
96
8.8
1586
9.0
148
9.0
2060
|
Verified
9.1
166
9.2
2324
|
Verified
9.1
148
9.3
2402
|
Verified
9.1
137
8.9
1880
|
Verified
Categories
Categories
Shared Categories
Webex Suite and Zoom Workplace are categorized as Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard, Virtual Classroom, VoIP Providers, and Video Conferencing
Unique Categories
Webex Suite is categorized as Visual Collaboration Platforms, Virtual Workspaces, and AI Meeting Assistants
Zoom Workplace is categorized as Cloud PBX Platforms, AI Chatbots, Business Scheduling, Email Client, Productivity Bots, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, and Desk Booking
Reviews
Reviewers' Company Size
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.5%
Other
61.2%
Information Technology and Services
8.8%
Computer Software
8.2%
Marketing and Advertising
5.6%
Education Management
5.4%
Higher Education
4.6%
Other
67.3%
Most Helpful Reviews
Webex Suite
Most Helpful Favorable Review
Lori R.
Verified User in Investment Management
I like Cisco webex meetnigs because it offers high definition video calls with very effective collaborative capabilities, it helps me to have better contact with my work group and to be better coordinated by sharing profiles and updating minutes.
Most Helpful Critical Review
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Zoom Workplace
Most Helpful Favorable Review
Kindy S.
Verified User in Broadcast Media
Zoom is a good platform for attending and hosting meetings and relatively easy to use. Zoom offers a clear quality of sound and video. Zoom Offer us video conferencing, if we want to video chat with friends, we can easily make a group on zoom and start...
Most Helpful Critical Review
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
Lori R.
Verified User in Investment Management
I like Cisco webex meetnigs because it offers high definition video calls with very effective collaborative capabilities, it helps me to have better contact with my work group and to be better coordinated by sharing profiles and updating minutes.
Kindy S.
Verified User in Broadcast Media
Zoom is a good platform for attending and hosting meetings and relatively easy to use. Zoom offers a clear quality of sound and video. Zoom Offer us video conferencing, if we want to video chat with friends, we can easily make a group on zoom and start...
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
Discussions
Is there a method for taking and saving private notes within Webex Meetings?
8 comments
KH
Manage Notes, Meeting Minutes, and Closed Captions in Cisco Webex Meetings
Article ID:
ng387ab
Last Updated:
Apr 23, 2019
Product:
Webex...Read more
What is the best use for Cisco Jabber?
7 comments
DL
Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 comments
MB
I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
How do you rate zoom for companies, what advantages does it offer?
48 comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
26 comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
24 comments
K
The word "app" is commonly understood as an abbreviation for "application," typically referring to a software program designed to perform a specific function...Read more
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