Compare CINNOX and Freshdesk 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (48.7% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
$0.00 Per Month
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plansFreshdesk
Star Rating
(3,501)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while CINNOX has not been rated in this area, indicating Freshdesk's strong focus on user-friendly ticket management.
- Reviewers mention that Freshdesk's multi-channel coverage is rated at 8.4, which is higher than CINNOX's 7.8, suggesting that Freshdesk provides a more comprehensive approach to customer interactions across various platforms.
- G2 users highlight that Freshdesk's automation features, particularly in response automation, are rated at 8.5, while CINNOX does not have a specific rating for this feature, indicating Freshdesk's strength in streamlining customer support processes.
- Users on G2 report that Freshdesk's knowledge base is rated at 8.7, which is crucial for self-service support, while CINNOX matches this score, showing both products offer solid self-service options, but Freshdesk has a more extensive user feedback base.
- Reviewers mention that Freshdesk's ease of use is rated at 8.8, slightly higher than CINNOX's 8.6, suggesting that Freshdesk may provide a more intuitive interface for everyday users.
- Users say that Freshdesk's quality of support is rated at 8.8, which is on par with CINNOX, but the larger number of reviews for Freshdesk indicates a more established reputation in customer support quality.
Featured Products
Sponsored
Customerly
(35)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Turn your online traffic into growing revenue
- Unified communications: live chat, web call, conference & video call
- Facebook Messenger, email
- Screen sharing, file sharing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Free Trial
CINNOX
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.3
30
8.6
3,069
Ease of Use
8.6
30
8.9
3,089
Ease of Setup
8.8
17
8.6
2,148
Ease of Admin
8.8
17
8.7
2,109
Quality of Support
8.8
30
8.8
2,971
Has the product been a good partner in doing business?
9.0
17
8.8
2,036
Product Direction (% positive)
7.5
28
8.8
3,047
Features by Category
Ticket and Case Management
Not enough data
8.9
2123
|
Verified
Not enough data
8.8
2134
|
Verified
Not enough data
8.5
2046
|
Verified
Not enough data
8.5
1939
|
Verified
Not enough data
8.3
1706
|
Verified
Not enough data
8.5
1993
|
Verified
Not enough data
8.7
1913
|
Verified
Not enough data
8.2
1278
|
Verified
Generative AI
Not enough data
7.4
256
Not enough data
7.6
254
Communication Channels
Not enough data
8.6
1829
|
Verified
Not enough data
8.9
1976
|
Verified
Not enough data
8.4
1222
|
Verified
Not enough data
8.1
1105
|
Verified
Not enough data
8.0
853
|
Verified
Platform
Not enough data
8.1
1068
|
Verified
8.6
19
|
Verified
8.1
1571
|
Verified
Not enough data
8.6
1460
|
Verified
Not enough data
8.3
1056
|
Verified
Not enough data
8.0
1776
|
Verified
Not enough data
8.3
1874
|
Verified
Channels
7.8
9
8.4
309
7.6
7
7.9
291
7.7
8
7.5
282
Design
7.5
8
8.2
286
7.3
10
7.8
292
7.0
10
8.3
313
7.5
10
8.3
299
7.7
10
8.4
290
Generative AI
Feature Not Available
7.7
224
Feature Not Available
7.7
224
Usability
Not enough data
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Reporting
Not enough data
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Generative AI
Not enough data
7.6
156
Not enough data
7.6
156
Conversational Platform
8.3
5
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Not enough data
8.4
261
Support Automation
Not enough data
8.5
343
Not enough data
8.4
362
7.7
5
8.3
326
Not enough data
8.2
268
Generative AI
Feature Not Available
7.7
166
Feature Not Available
7.7
163
Generative AI
Feature Not Available
7.8
89
Feature Not Available
7.9
88
Feature Not Available
7.5
87
Communication
8.7
19
|
Verified
8.8
548
|
Verified
8.6
21
|
Verified
8.7
566
|
Verified
8.1
14
8.7
461
|
Verified
8.6
19
|
Verified
8.5
165
8.0
10
|
Verified
8.1
169
Internal Use
8.6
19
|
Verified
8.1
1571
|
Verified
8.5
19
|
Verified
8.7
172
8.8
20
|
Verified
8.2
153
8.8
19
|
Verified
8.8
528
|
Verified
8.6
17
|
Verified
8.8
486
|
Verified
8.6
21
|
Verified
8.6
515
|
Verified
Generative AI
Not enough data
8.0
124
Self-Service Experience
Not enough data
8.7
936
Not enough data
8.6
890
Not enough data
8.3
666
Not enough data
8.2
221
Not enough data
8.4
235
Self-Service Platform
Not enough data
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Generative AI
Not enough data
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Process
Not enough data
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Channels
Not enough data
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Insight
Not enough data
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Generative AI
Not enough data
8.0
69
Not enough data
7.9
69
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CINNOX and Freshdesk are categorized as Conversational Support, Customer Communications Management, and Live Chat
Unique Categories
CINNOX is categorized as UCaaS Platforms
Freshdesk is categorized as Digital Customer Service Platforms, Shared Inbox, Complaint Management, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
CINNOX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.6%
Pharmaceuticals
8.8%
Computer Software
8.8%
Real Estate
5.9%
Information Technology and Services
5.9%
Other
52.9%
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Most Helpful Reviews
CINNOX
Most Helpful Favorable Review
Verified User in Education Management
I like all the features and tools especially the video calls direct from the enquiry option. This helps a lot for my staff to manage those customers who requires extra attentions.
Most Helpful Critical Review
Verified User in Pharmaceuticals
Lack of messaging channels support at the moment
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Verified User in Education Management
I like all the features and tools especially the video calls direct from the enquiry option. This helps a lot for my staff to manage those customers who requires extra attentions.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Pharmaceuticals
Lack of messaging channels support at the moment
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Alternatives
Discussions
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WhatsApp Business Integration:
Video: https://youtu.be/u9N_963p8P8
Blog:...Read more
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1 comment
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We have something even better, maaiiconnect Essentials plan is free of charge. It's the best way to try the service. Sign up link:...Read more
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Yes, you can. maaiiconnect supports multi-website and domain.Read more
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Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
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Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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