Compare Chatmeter and Yext 
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Enterprise (40.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chatmeter
Star Rating
(341)4.5 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChatmeterYext
Star Rating
(513)4.4 out of 5
Market Segments
Enterprise (40.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about YextSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Yext excels in Content Management, particularly with its Content Repository and Approval Process, which streamline the workflow for teams managing large volumes of content. In contrast, Chatmeter's Content Calendar feature has received mixed reviews, with some users finding it less intuitive.
- Reviewers mention that Chatmeter shines in Reputation Management, with a higher score for its Social Media Management capabilities, allowing businesses to effectively monitor and respond to customer feedback. Yext, while strong in other areas, does not match this level of functionality in reputation tracking.
- G2 users highlight Yext's superior Data Centralization features, particularly its Data Aggregators and Duplicate Monitoring, which help maintain accurate listings across platforms. Chatmeter, while competent, does not offer the same depth in data management.
- Users on G2 report that Chatmeter's Analytics capabilities, especially in Social Analytics and Campaign Optimization, provide valuable insights that help businesses refine their marketing strategies. Yext's analytics features, while robust, are perceived as less user-friendly.
- Reviewers say that Yext's Integrations are highly praised, particularly its CMS Agnostic approach, which allows for seamless connectivity with various platforms. Chatmeter's integrations, while effective, are often noted to be more limited in scope.
- Users report that Chatmeter's Customer Support is exceptional, with a higher rating for Quality of Support and faster response times, making it a preferred choice for businesses needing reliable assistance. Yext's support, while adequate, does not consistently meet the same level of user satisfaction.
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Pricing
Entry-Level Pricing
Chatmeter
No pricing availableYext
No pricing availableFree Trial
Chatmeter
No trial information availableYext
Free Trial is available
Ratings
Meets Requirements
8.9
271
8.8
374
Ease of Use
9.0
274
8.5
383
Ease of Setup
8.7
154
8.2
246
Ease of Admin
8.8
162
8.5
226
Quality of Support
9.2
266
8.5
374
Has the product been a good partner in doing business?
9.1
162
8.7
229
Product Direction (% positive)
8.9
259
8.3
350
Features by Category
Content
Not enough data
8.2
37
Not enough data
7.9
37
Not enough data
7.8
31
Not enough data
8.0
29
Not enough data
8.2
31
Not enough data
8.2
34
Not enough data
8.5
40
Not enough data
8.7
38
Not enough data
8.4
33
Design
Not enough data
8.0
33
Not enough data
7.5
30
Not enough data
8.4
32
Not enough data
8.2
36
Platform
Not enough data
8.2
37
Not enough data
8.6
44
Not enough data
8.3
40
Not enough data
8.8
48
Not enough data
8.8
44
Not enough data
8.4
32
Not enough data
8.2
49
Not enough data
8.6
36
Social Analytics
8.6(won by default)
65
Not enough data
8.6(won by default)
49
Not enough data
8.5(won by default)
57
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
47
Not enough data
7.6(won by default)
16
Not enough data
8.6(won by default)
20
Not enough data
Reports & Dashboards
8.4(won by default)
61
Not enough data
8.7(won by default)
62
Not enough data
8.7(won by default)
60
Not enough data
7.9(won by default)
11
Not enough data
Analytics
Not enough data
8.1
17
Not enough data
7.0
15
Not enough data
7.6
15
Not enough data
8.0
17
Not enough data
7.2
15
Not enough data
7.3
13
Content Management
Not enough data
7.8
13
Not enough data
7.8
13
Not enough data
8.2
13
Design & Development
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
7.9
16
Content Management
Not enough data
9.8
8
Not enough data
9.2
8
Not enough data
9.6
9
Content Discovery
Not enough data
10.0
10
Not enough data
10.0
7
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
9.8
8
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
24
Not enough data
8.8
21
Not enough data
8.2
24
Knowledge Management
Not enough data
9.6
29
Not enough data
8.8
20
Not enough data
8.5
29
Compliance
Not enough data
9.0
21
Not enough data
8.9
19
Not enough data
9.0
20
Not enough data
9.0
19
Customer Support
Not enough data
8.9
19
Not enough data
8.9
18
Not enough data
8.6
11
Data Security
Not enough data
9.1
15
Not enough data
9.3
16
Not enough data
9.5
20
Not enough data
9.3
14
Administration
Not enough data
8.7
20
Not enough data
9.3
26
Not enough data
9.2
25
Generative AI
Not enough data
7.3
5
Business Tools
8.3
36
9.0
60
7.3
22
8.6
33
Feature Not Available
8.1
31
8.5
35
8.4
50
8.4
34
8.0
35
Customer Tools
9.0
49
9.3
69
8.5
43
9.2
55
8.4
22
8.8
44
8.5
29
8.5
53
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.7
94
|
Verified
9.2
134
|
Verified
8.5
98
|
Verified
9.0
117
|
Verified
8.5
112
|
Verified
8.6
140
|
Verified
8.7
110
|
Verified
9.0
137
|
Verified
Performance
8.3
116
|
Verified
8.8
143
|
Verified
8.7
122
|
Verified
8.7
141
|
Verified
Knowledge Pages
Not enough data
8.9
38
Not enough data
8.9
30
Not enough data
8.9
29
Not enough data
8.7
26
Not enough data
8.8
22
Not enough data
9.0
35
Not enough data
9.0
32
Knowledge Dissemination
Not enough data
9.0
40
Not enough data
9.4
37
Not enough data
9.1
41
Not enough data
9.0
38
Not enough data
8.4
34
Not enough data
9.0
19
Not enough data
8.9
33
Not enough data
8.8
30
Not enough data
8.8
34
Local Search Optimization
8.6
58
|
Verified
8.2
76
9.1
58
|
Verified
9.1
91
|
Verified
9.1
61
9.0
95
|
Verified
9.3
64
|
Verified
8.7
79
|
Verified
8.4
44
|
Verified
7.3
59
|
Verified
8.9
63
|
Verified
8.5
97
|
Verified
Publishing
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Development
Not enough data
7.2
6
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.7
47
7.1
8
8.4
43
8.1
6
8.3
33
8.1
6
8.4
33
8.1
6
9.0
48
8.5
11
7.3
20
8.1
7
Social Management
8.4
67
8.0
11
8.4
57
8.1
12
8.3
50
8.1
8
8.5
63
7.8
10
Feature Not Available
7.9
7
8.1
16
Not enough data
7.3
8
6.4
6
Compatibility
Not enough data
9.0
10
Not enough data
8.9
9
Not enough data
8.5
8
Search Queries
Not enough data
8.7
10
Not enough data
9.4
9
Not enough data
9.1
9
Not enough data
9.0
5
Not enough data
9.3
10
Functionality
Not enough data
8.0
9
Not enough data
8.9
12
Not enough data
8.2
10
Search Setup
Not enough data
8.8
13
Not enough data
8.5
13
Not enough data
8.9
14
Not enough data
8.7
10
Product Discovery
Not enough data
8.7
13
Not enough data
8.6
12
Not enough data
9.0
13
Not enough data
8.0
9
Not enough data
9.2
13
Integration
Not enough data
8.9
11
Not enough data
7.7
8
Not enough data
7.7
8
Page Customization
Not enough data
8.2
19
Not enough data
8.4
17
Not enough data
8.8
18
Not enough data
8.5
17
Page Optimization
Not enough data
7.5
10
Not enough data
8.8
16
Not enough data
8.6
18
Not enough data
8.8
19
Integrations
Not enough data
8.0
11
Not enough data
7.8
9
Not enough data
8.7
13
Generative AI
Not enough data
Feature Not Available
Generative AI
Not enough data
7.9
7
Self-Service Experience
Not enough data
8.9
26
Not enough data
8.7
20
Not enough data
8.5
18
Not enough data
7.7
17
Not enough data
8.6
17
Self-Service Platform
Not enough data
8.8
24
Not enough data
9.0
21
Not enough data
8.2
16
Not enough data
8.6
19
Consumer Intelligence
9.0
186
|
Verified
8.4
90
8.3
183
|
Verified
7.5
87
|
Verified
8.4
195
|
Verified
7.9
89
|
Verified
Reporting
Feature Not Available
7.0
43
8.1
165
|
Verified
7.9
69
|
Verified
8.8
209
|
Verified
8.6
108
|
Verified
Media Monitoring
8.2
159
|
Verified
7.6
71
8.0
148
|
Verified
7.3
55
Feature Not Available
7.7
55
In-House Management
Feature Not Available
6.9
40
8.6
142
7.8
53
|
Verified
Generative AI
Feature Not Available
6.2
13
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatmeter and Yext are categorized as Store Locator, Local Listing Management, Local SEO, Online Reputation Management, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Chatmeter is categorized as Social Media Analytics
Reviews
Reviewers' Company Size
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.8%
Restaurants
17.6%
Retail
6.4%
Food & Beverages
6.1%
Marketing and Advertising
5.5%
Other
44.7%
Hospital & Health Care
13.3%
Marketing and Advertising
10.9%
Financial Services
10.9%
Retail
9.2%
Restaurants
5.7%
Other
49.9%
Most Helpful Reviews
Chatmeter
Most Helpful Favorable Review
Verified User in Food & Beverages
I like the Online business listing management
Most Helpful Critical Review
Verified User in Food & Beverages
Sometimes the reviews are outdated and kinda old
Yext
Most Helpful Favorable Review
Crystal D.
Verified User in Hospital & Health Care
Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds...
Most Helpful Critical Review
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Verified User in Food & Beverages
I like the Online business listing management
Crystal D.
Verified User in Hospital & Health Care
Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds...
Verified User in Food & Beverages
Sometimes the reviews are outdated and kinda old
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Discussions
What types of companies/industries does Chatmeter serve?
2 comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
Is YEXT worth the cost?
4 comments
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
What does Yext do?
3 comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
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