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Compare Chameleon Software and HubSpot Service Hub 
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At a Glance
Market Segments
Mid-Market (58.7% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
Free
$0.00 Per Month
Chameleon
Star Rating
(326)4.4 out of 5
Market Segments
Mid-Market (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,871)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansChameleon vs HubSpot Service Hub
When assessing the two solutions, reviewers found HubSpot Service Hub easier to use and set up. However, Chameleon is easier to administer. Reviewers also preferred doing business with Chameleon overall.
- Reviewers felt that HubSpot Service Hub meets the needs of their business better than Chameleon.
- When comparing quality of ongoing product support, reviewers felt that Chameleon is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Chameleon over HubSpot Service Hub.
Pricing
Entry-Level Pricing
Chameleon
Demos Free
Free
Create unlimited Interactive Demos with Chameleon.
- Chapters, CTAs, email capture
- On-brand design
- Engagement tracking
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Chameleon
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.4
293
8.5
2,112
Ease of Use
8.2
299
8.6
2,304
Ease of Setup
8.2
177
8.3
1,315
Ease of Admin
8.6
142
8.5
913
Quality of Support
9.0
257
8.8
1,940
Has the product been a good partner in doing business?
9.2
136
8.8
901
Product Direction (% positive)
8.9
288
8.7
1,980
Features by Category
Ticket and Case Management
Not enough data
8.5
767
|
Verified
Not enough data
8.4
768
|
Verified
Not enough data
8.4
773
|
Verified
Not enough data
8.2
706
|
Verified
Not enough data
7.8
483
Not enough data
8.2
707
|
Verified
Not enough data
8.4
716
Not enough data
8.7
739
|
Verified
Generative AI
Not enough data
7.4
96
Not enough data
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
Not enough data
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
448
Not enough data
7.7
465
Platform
Not enough data
7.4
513
Not enough data
8.1
625
|
Verified
Not enough data
8.4
668
|
Verified
Not enough data
8.3
624
|
Verified
Not enough data
8.3
719
|
Verified
Not enough data
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
User Analysis
8.4
149
Not enough data
7.0
151
Not enough data
User Support
7.9
162
Not enough data
6.7
111
Not enough data
7.7
142
Not enough data
Walkthrough Type
7.9
136
Not enough data
8.6
158
Not enough data
Platform Basics - Digital Adoption Platform
8.4
19
Not enough data
7.9
19
Not enough data
Analytics - Digital Adoption Platform
7.3
19
Not enough data
Functions - Digital Adoption Platform
7.1
18
Not enough data
7.9
21
Not enough data
Agentic AI - Digital Adoption Platform
7.1
11
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
Not enough data
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Support Automation
Not enough data
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Prospect Engagement
8.5
9
Not enough data
9.3
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
9.3
9
Not enough data
Feature Not Available
Not enough data
Demo Management
Feature Not Available
Not enough data
8.5
10
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
10
Not enough data
8.5
9
Not enough data
Generative AI
7.0
9
Not enough data
Agentic AI - Demo Automation
7.4
7
Not enough data
7.6
7
Not enough data
7.5
6
Not enough data
7.1
7
Not enough data
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
Not enough data
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Internal Use
Not enough data
8.1
625
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
341
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Generative AI
7.2
84
7.6
188
Self-Service Experience
8.3
123
8.6
657
8.3
121
8.6
630
6.8
102
7.7
86
6.5
99
7.9
418
8.5
121
8.3
453
Self-Service Platform
8.6
126
8.3
439
7.9
109
8.5
455
6.8
97
7.7
362
8.3
118
8.3
431
Agentic AI - Customer Self-Service
Feature Not Available
8.4
34
6.9
8
8.5
34
6.9
7
8.3
34
7.4
7
8.4
34
7.3
8
8.7
34
6.7
8
8.9
33
6.9
8
8.6
33
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chameleon and HubSpot Service Hub are categorized as Customer Self-Service
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Help Desk, Enterprise Feedback Management, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Chameleon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
34.6%
Information Technology and Services
15.1%
Financial Services
5.3%
Marketing and Advertising
4.7%
Computer & Network Security
2.2%
Other
38.1%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
Is it possible to create templates when you are using the different screens, as different User may have different preferences.
1 Comment
PA
Yes, you can create templates that you can re-use when creating Tour Steps. That allows you to set different styles or basic configurations to enable you to...Read more
What is the best way to create survey with up more that 3 questions
1 Comment
JB
Surveys are conducted to know people's opinions by asking some questions. Most well-known companies in the united states, Canada, the UK, Mexico, and other...Read more
Chameleon has no more discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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