Compare Cayzu Help Desk and Freshdesk 
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$17 per user, per month
$0.00 Per Month
Cayzu Help Desk
Star Rating
(11)4.2 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$17 per user, per month
Browse all 3 pricing plansFreshdesk
Star Rating
(3,504)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while Cayzu Help Desk received a lower score of 8.3. Reviewers mention that Freshdesk's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Freshdesk's SLA Management feature is rated at 8.3, providing robust tools for tracking service level agreements, whereas Cayzu Help Desk lacks a dedicated SLA Management feature, which can be a drawback for businesses needing strict compliance.
- Users on G2 highlight Freshdesk's multi-channel coverage with a score of 8.4, allowing seamless integration across email, social media, and live chat. In contrast, Cayzu Help Desk's multi-channel capabilities are less comprehensive, which may limit customer engagement options.
- Reviewers say that Freshdesk's automation features, particularly in response automation, scored 8.5, making it easier to handle repetitive tasks. Users report that Cayzu Help Desk's automation features are less advanced, with a score of 8.1, which may lead to increased manual workload.
- G2 users mention that Freshdesk's knowledge base feature is rated at 8.7, providing a well-organized self-service experience for customers. In comparison, Cayzu Help Desk's knowledge base received a lower score of 8.3, indicating that it may not be as user-friendly or comprehensive.
- Users report that Freshdesk's quality of support is rated at 8.8, with many reviewers praising the responsiveness and helpfulness of the support team. Conversely, Cayzu Help Desk's support quality is rated at 8.3, suggesting that users may experience longer response times or less effective assistance.
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Pricing
Entry-Level Pricing
Cayzu Help Desk
Plus
$17
per user, per month
- Ticketing Portal
- Brandable End-user Portal
- Business Rules & SLA
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Free Trial
Cayzu Help Desk
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
8.5
9
8.6
3,073
Ease of Use
8.9
9
8.9
3,093
Ease of Setup
6.7
5
8.6
2,152
Ease of Admin
7.3
5
8.7
2,112
Quality of Support
8.3
8
8.8
2,975
Has the product been a good partner in doing business?
9.7
5
8.8
2,039
Product Direction (% positive)
8.7
9
8.8
3,051
Features by Category
Ticket and Case Management
8.3
7
8.9
2124
|
Verified
8.6
7
8.8
2135
|
Verified
7.4
7
8.5
2047
|
Verified
8.1
7
8.5
1940
|
Verified
Not enough data
8.3
1707
|
Verified
7.9
7
8.5
1994
|
Verified
7.5
6
8.7
1914
|
Verified
8.1
6
8.2
1279
|
Verified
Generative AI
Feature Not Available
7.4
257
Feature Not Available
7.6
255
Communication Channels
8.1
7
8.6
1830
|
Verified
9.0
7
8.9
1977
|
Verified
7.3
5
8.4
1223
|
Verified
Not enough data
8.1
1106
|
Verified
Not enough data
8.0
854
|
Verified
Platform
Not enough data
8.1
1069
|
Verified
Not enough data
8.1
1572
|
Verified
7.0
5
8.6
1461
|
Verified
Not enough data
8.3
1057
|
Verified
6.4
7
8.0
1777
|
Verified
7.8
6
8.3
1875
|
Verified
Channels
Not enough data
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Design
Not enough data
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Generative AI
Not enough data
7.7
224
Not enough data
7.7
224
Usability
Not enough data
8.8
233
Not enough data
8.7
230
Not enough data
8.8
225
Reporting
Not enough data
8.6
220
Not enough data
8.5
217
Not enough data
8.6
228
Generative AI
Not enough data
7.6
157
Not enough data
7.6
157
Conversational Platform
Not enough data
8.3
386
Not enough data
8.4
333
Not enough data
8.3
326
Not enough data
8.4
262
Support Automation
Not enough data
8.5
344
Not enough data
8.4
363
Not enough data
8.3
327
Not enough data
8.2
269
Generative AI
Not enough data
7.7
167
Not enough data
7.7
164
Generative AI
Not enough data
7.8
90
Not enough data
7.9
89
Not enough data
7.5
88
Communication
Not enough data
8.8
549
|
Verified
Not enough data
8.7
567
|
Verified
Not enough data
8.7
462
|
Verified
Not enough data
8.5
166
Not enough data
8.1
170
Internal Use
Not enough data
8.1
1572
|
Verified
Not enough data
8.6
173
Not enough data
8.2
154
Not enough data
8.8
529
|
Verified
Not enough data
8.8
487
|
Verified
Not enough data
8.5
516
|
Verified
Generative AI
Feature Not Available
8.0
124
Self-Service Experience
8.3
5
8.7
936
7.7
5
8.6
890
Not enough data
8.3
666
Not enough data
8.2
221
Not enough data
8.4
235
Self-Service Platform
Not enough data
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Generative AI
Not enough data
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Process
Not enough data
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Channels
Not enough data
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Insight
Not enough data
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Generative AI
Not enough data
8.0
69
Not enough data
7.9
69
Categories
Categories
Shared Categories
Cayzu Help Desk and Freshdesk are categorized as Customer Self-Service and Help Desk
Unique Categories
Cayzu Help Desk has no unique categories
Freshdesk is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, and Customer Communications Management
Reviews
Reviewers' Company Size
Cayzu Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Human Resources
20.0%
Telecommunications
10.0%
Primary/Secondary Education
10.0%
Online Media
10.0%
Insurance
10.0%
Other
40.0%
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.2%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Most Helpful Reviews
Cayzu Help Desk
Most Helpful Favorable Review
Elena C.
Verified User in Computer Software
you can setup very fast and go live in few days!
Most Helpful Critical Review
Verified User in Insurance
Cayzu has limited usage possibility of automation and email templates for branding. Statues fail to focus throughout case processes.
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Elena C.
Verified User in Computer Software
you can setup very fast and go live in few days!
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Insurance
Cayzu has limited usage possibility of automation and email templates for branding. Statues fail to focus throughout case processes.
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Alternatives
Discussions
Cayzu Help Desk has no discussions with answers
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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