Compare BuzzMonitor and Sprinklr Social 
At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Enterprise (49.8% of reviews)
Entry-Level Pricing
Free
$299.00 1 Seat/Per month (billed annually)
BuzzMonitor
Star Rating
(11)4.2 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Free
Browse all 3 pricing plansSprinklr Social
Star Rating
(1,007)4.0 out of 5
Market Segments
Enterprise (49.8% of reviews)
Entry-Level Pricing
$299.00 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BuzzMonitor excels in its Content Calendar feature, scoring 8.6, which allows for effective planning and scheduling of social media posts, while Sprinklr Social, with a score of 7.9, is noted to have a less intuitive interface for this functionality.
- Reviewers mention that BuzzMonitor's Sentiment Analysis is highly rated at 8.3, providing valuable insights into audience perceptions, whereas Sprinklr Social's sentiment analysis, rated at 7.3, is seen as less comprehensive by users.
- G2 users highlight that BuzzMonitor's Quality of Support is rated at 8.3, indicating a strong customer service experience, while Sprinklr Social's support, rated at 7.8, is perceived as adequate but not as responsive.
- Users on G2 report that BuzzMonitor's Post Performance analytics score of 6.0 is a significant drawback, especially when compared to Sprinklr Social's impressive score of 8.2, which offers more detailed insights into engagement metrics.
- Reviewers say that BuzzMonitor's Approval Workflows feature, rated at 8.0, is beneficial for team collaboration, while Sprinklr Social's similar feature, although rated at 7.4, lacks some of the flexibility that users desire.
- Users report that BuzzMonitor's Social Measurement capabilities are strong with a score of 8.6, but Sprinklr Social's comparable feature, rated at 8.3, is noted for its advanced reporting options that some users find more useful for in-depth analysis.
Featured Products
Sponsored
Cloud Campaign
(132)
Social Customer Service
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Pricing
Entry-Level Pricing
Sprinklr Social
SMM and Customer Service Solution Self Serve (Annual)
$299.00
1 Seat/Per month (billed annually)
Combines the best of social media management & customer service for growing teams. Monthly billing only via credit card.
- Offer customer care on 15+ channels
- AI-powered chatbots and Digital Twin
- Omnichannel inbox
Free Trial
BuzzMonitor
Free Trial is available
Sprinklr Social
Free Trial is available
Ratings
Meets Requirements
7.9
8
8.1
813
Ease of Use
7.9
8
7.5
828
Ease of Setup
Not enough data
6.9
445
Ease of Admin
Not enough data
7.4
365
Quality of Support
8.3
7
7.8
766
Has the product been a good partner in doing business?
Not enough data
8.1
354
Product Direction (% positive)
7.1
8
7.9
797
Features by Category
Social Analytics
7.0
5
7.1(won by 0.1)
285
7.0(won by default)
5
Feature Not Available
6.0
5
8.2(won by 2.2)
358
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2(won by default)
147
8.3(won by 1.0)
5
7.3
152
Reports & Dashboards
8.0
5
8.2(won by 0.2)
362
Not enough data
8.0(won by default)
363
Not enough data
8.3(won by default)
357
Not enough data
Feature Not Available
Content & Collaboration
Not enough data
8.6
256
Not enough data
8.2
246
Not enough data
7.7
229
Not enough data
8.0
249
Not enough data
8.1
262
Not enough data
7.4
155
Social Management
Not enough data
8.2
464
Not enough data
8.5
447
Not enough data
Feature Not Available
Not enough data
8.4
473
Not enough data
7.4
332
Not enough data
7.6
158
Not enough data
7.0
117
Collection
Not enough data
Feature Not Available
Not enough data
7.6
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
40
|
Verified
Not enough data
Feature Not Available
Moderation
Not enough data
7.8
34
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
33
|
Verified
Use Cases
Not enough data
7.6
33
|
Verified
Not enough data
7.5
32
|
Verified
Not enough data
8.2
37
|
Verified
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
38
|
Verified
Not enough data
8.4
40
|
Verified
Not enough data
7.3
32
|
Verified
Display Options
Not enough data
7.2
31
|
Verified
Not enough data
Feature Not Available
Not enough data
7.3
37
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Content Sharing
Not enough data
7.5
22
Not enough data
7.9
21
Not enough data
7.1
21
Not enough data
Feature Not Available
Content Dashboard
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
7.5
21
Not enough data
Feature Not Available
Not enough data
6.6
20
Not enough data
Feature Not Available
Platform
Not enough data
6.7
19
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.1
19
Monitoring & Listening
8.6
6
8.3
350
Not enough data
7.1
282
7.8
6
8.5
105
8.0
5
8.3
106
8.3
5
7.7
105
6.7
6
7.6
96
Data Management & Analysis
7.5
6
7.0
312
8.3
6
8.3
353
6.9
6
8.0
105
6.7
6
7.7
99
Content
Not enough data
7.8
46
Not enough data
7.5
44
Not enough data
8.3
45
Not enough data
7.4
43
Engagement
Not enough data
6.7
43
Not enough data
7.1
43
Not enough data
7.8
43
Not enough data
6.9
40
Not enough data
7.8
43
Social Shopping
Not enough data
Feature Not Available
Not enough data
6.7
41
Not enough data
Feature Not Available
Not enough data
7.3
42
Analytics
Not enough data
Feature Not Available
Not enough data
8.2
43
Not enough data
7.7
42
Generative AI
Not enough data
6.8
79
Not enough data
Feature Not Available
Process
Not enough data
8.3
204
Not enough data
7.7
181
Not enough data
8.2
187
Channels
Not enough data
7.7
138
Not enough data
8.8
220
Not enough data
7.7
131
Not enough data
6.9
122
Not enough data
7.5
131
Insight
Not enough data
7.5
142
Not enough data
8.4
217
Not enough data
7.9
167
Not enough data
7.7
177
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BuzzMonitor and Sprinklr Social are categorized as Social Media Analytics, Social Media Suites, and Social Media Listening Tools
Unique Categories
BuzzMonitor has no unique categories
Sprinklr Social is categorized as Social Commerce Platforms, SAP Store, Social Customer Service, Social Media Management, Review Management, and Employee Advocacy
Reviews
Reviewers' Company Size
BuzzMonitor
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
27.3%
Consumer Services
18.2%
Retail
9.1%
Public Relations and Communications
9.1%
Non-Profit Organization Management
9.1%
Other
27.3%
Marketing and Advertising
16.1%
Information Technology and Services
6.1%
Consumer Goods
4.6%
Financial Services
4.3%
Computer Software
4.3%
Other
64.7%
Most Helpful Reviews
BuzzMonitor
Most Helpful Favorable Review
Verified User in Consumer Services
The convenience as well as the detailed information I gain from the application.
Most Helpful Critical Review
Carla O.
Verified User in Non-Profit Organization Management
The usability is not very friendly and the tools available don't follow what it's trending or being launched on social media (like scheduling reels or carousels).
Sprinklr Social
Most Helpful Favorable Review
Verified User in Marketing and Advertising
Great support from the team. Both technical (revolving around bugs) and in the form of training. The product is very nimble and the team very responsive in working on the features roadmap based on our suggestions, business needs, etc. If you are a power...
Most Helpful Critical Review
Verified User in Marketing and Advertising
The primary issue I had with Sprinklr was my inability to trust much of the channel specific data provided within the "reporting dashboards." Having used it for pieces of ongoing monthly reports for over a year and a half, each month was a challenge as...
Verified User in Consumer Services
The convenience as well as the detailed information I gain from the application.
Verified User in Marketing and Advertising
Great support from the team. Both technical (revolving around bugs) and in the form of training. The product is very nimble and the team very responsive in working on the features roadmap based on our suggestions, business needs, etc. If you are a power...
Carla O.
Verified User in Non-Profit Organization Management
The usability is not very friendly and the tools available don't follow what it's trending or being launched on social media (like scheduling reels or carousels).
Verified User in Marketing and Advertising
The primary issue I had with Sprinklr was my inability to trust much of the channel specific data provided within the "reporting dashboards." Having used it for pieces of ongoing monthly reports for over a year and a half, each month was a challenge as...
Alternatives
Discussions
BuzzMonitor has no discussions with answers
What is the best way to find hashtags that are getting traffic.
1 comment
TS
semrush.com is Great!
You pay for what ya get if ya get meRead more
Sprinklr Social has no more discussions with answers
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