Compare Blazeo and Intercom 
At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
No pricing available
$39.00 1 Seat Per Month
Blazeo
Star Rating
(16)4.1 out of 5
Market Segments
Small-Business (81.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BlazeoIntercom
Star Rating
(3,327)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless and engaging experience for real-time customer interactions. In contrast, Blazeo's Live Chat feature, while still effective, scores slightly lower at 9.0.
- Reviewers mention that Blazeo shines in Ease of Setup, achieving a score of 9.7, making it particularly appealing for small businesses looking for quick deployment. Intercom, while still user-friendly, has a lower score of 8.5 in this area.
- G2 users highlight Intercom's superior Ticket Collaboration capabilities, with a score of 8.8, which reviewers say enhances team communication and efficiency. Blazeo does not have a comparable score in this area, indicating a potential gap in collaborative features.
- Users on G2 report that Blazeo's Customization Interface is highly rated at 9.7, allowing for extensive personalization options that users appreciate. Intercom's Customization Interface, while functional, scores lower at 8.5, suggesting less flexibility.
- Reviewers mention that Intercom's Knowledge Base feature is robust, scoring 9.2, which users say provides comprehensive self-service options for customers. Blazeo's Knowledge Base, however, scores lower at 7.9, indicating room for improvement in this area.
- Users report that both products offer strong Multi-Channel Coverage, but Intercom edges out with a score of 8.8 compared to Blazeo's 8.4. Reviewers say this versatility in communication channels is crucial for businesses aiming to engage customers across various platforms.
Featured Products
Sponsored
Customerly
(34)
Customer Self-Service
Visit Website
Sponsored
Product Fruits
(121)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Blazeo
No pricing availableIntercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
Blazeo
No trial information availableIntercom
Free Trial is available
Ratings
Meets Requirements
8.5
10
8.8
2,508
Ease of Use
9.2
10
8.9
2,534
Ease of Setup
9.7
6
8.5
1,180
Ease of Admin
Not enough data
8.7
1,130
Quality of Support
8.8
10
8.7
2,410
Has the product been a good partner in doing business?
Not enough data
8.8
1,129
Product Direction (% positive)
8.8
10
8.8
2,358
Features by Category
Ticket and Case Management
Not enough data
8.7
979
|
Verified
Not enough data
8.8
997
|
Verified
Not enough data
8.7
972
|
Verified
Not enough data
8.5
1020
|
Verified
Not enough data
8.4
561
|
Verified
Not enough data
8.9
1018
|
Verified
Not enough data
8.8
942
|
Verified
Not enough data
8.7
842
|
Verified
Generative AI
Not enough data
8.3
141
Not enough data
8.2
142
Communication Channels
Not enough data
9.0
772
|
Verified
Not enough data
8.8
972
|
Verified
Not enough data
9.4
1144
|
Verified
Not enough data
8.4
698
Not enough data
7.7
413
Platform
Not enough data
8.3
581
|
Verified
9.7
6
8.3
1074
|
Verified
Not enough data
8.8
685
|
Verified
Not enough data
8.7
651
|
Verified
Not enough data
8.1
880
|
Verified
Not enough data
8.1
882
|
Verified
Messenger
Not enough data
8.8
367
|
Verified
Not enough data
8.1
348
|
Verified
Not enough data
9.3
463
|
Verified
Not enough data
8.5
311
|
Verified
Channels
Not enough data
8.1
280
|
Verified
Not enough data
9.0
424
|
Verified
Not enough data
8.0
193
|
Verified
Not enough data
7.5
108
Not enough data
8.2
217
|
Verified
Customers
Not enough data
8.8
416
|
Verified
Not enough data
8.7
420
|
Verified
Not enough data
8.2
423
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
8.2
367
|
Verified
User Analysis
Not enough data
8.6
136
Not enough data
8.4
153
User Support
Not enough data
9.1
163
Not enough data
8.1
116
Not enough data
8.8
147
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.2
52
Not enough data
9.2
53
Not enough data
9.1
51
Automation - AI Agents
Not enough data
8.7
31
Not enough data
9.2
33
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
9.3
32
Platform
Not enough data
9.4
50
Not enough data
9.3
50
Not enough data
9.3
50
Autonomy - AI Agents
Not enough data
8.8
33
Not enough data
9.0
33
Not enough data
8.8
33
Not enough data
8.9
34
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
20
Responses
Not enough data
8.8
493
Not enough data
8.8
485
Not enough data
9.1
483
Not enough data
8.9
459
Not enough data
8.7
383
Platform
Not enough data
9.5
509
Not enough data
8.9
483
Not enough data
8.8
478
Not enough data
8.7
462
Not enough data
8.5
323
Not enough data
8.9
429
Not enough data
8.9
485
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
47
Conversational Platform
Not enough data
8.7
958
Not enough data
8.7
738
Not enough data
8.8
760
Not enough data
9.0
683
Support Automation
Not enough data
8.7
762
Not enough data
8.7
803
Not enough data
8.6
420
Not enough data
8.8
710
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.9
90
Not enough data
8.0
83
Not enough data
9.2
93
Automation
Not enough data
8.7
90
Not enough data
8.6
95
Not enough data
8.7
87
Artificial Intelligence
Not enough data
8.7
89
Not enough data
8.9
87
Not enough data
8.5
89
Generative AI
Feature Not Available
8.5
173
Feature Not Available
8.4
172
Feature Not Available
Feature Not Available
Communication
9.0
8
9.3
1298
|
Verified
9.0
8
8.9
1306
|
Verified
Feature Not Available
8.8
1055
|
Verified
Feature Not Available
9.2
1219
|
Verified
7.3
5
8.6
466
Internal Use
9.7
6
8.3
1074
|
Verified
9.5
7
8.9
961
|
Verified
8.8
8
8.4
914
|
Verified
7.9
7
8.7
1110
|
Verified
8.0
5
9.0
1184
|
Verified
6.7
6
8.6
1154
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
552
Not enough data
8.9
552
Not enough data
Feature Not Available
Not enough data
8.3
392
Not enough data
8.6
437
Self-Service Platform
Not enough data
8.7
434
Not enough data
8.8
439
Not enough data
8.3
376
Not enough data
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Channels
Not enough data
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Insight
Not enough data
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Blazeo and Intercom are categorized as Live Chat
Unique Categories
Blazeo has no unique categories
Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Blazeo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
25.0%
Law Practice
12.5%
Consulting
6.3%
Writing and Editing
6.3%
Transportation/Trucking/Railroad
6.3%
Other
43.8%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
Blazeo
Most Helpful Favorable Review
Ernie D.
Verified User in Marketing and Advertising
Apex does an excellent job of converting chat participants to leads. They put a lot of work into developing strong scripts for their chat operators. The call connect feature is very effective.
Most Helpful Critical Review
Jerry H.
Verified User in Building Materials
"Operators" simply could not execute the "Script" that was carefully developed with the powers that be at Apex. In the beginning I was getting "leads" (which were anything BUT qualified leads) and the getting invoiced for these names. We refined the script...
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Ernie D.
Verified User in Marketing and Advertising
Apex does an excellent job of converting chat participants to leads. They put a lot of work into developing strong scripts for their chat operators. The call connect feature is very effective.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Jerry H.
Verified User in Building Materials
"Operators" simply could not execute the "Script" that was carefully developed with the powers that be at Apex. In the beginning I was getting "leads" (which were anything BUT qualified leads) and the getting invoiced for these names. We refined the script...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Discussions
Blazeo has no discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
