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Blazeo Reviews & Product Details

Blazeo Overview

What is Blazeo?

Helping local businesses thrive We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. The tools we use to do this include live chat, voice call centers, virtual assistant, and SMS communications. The tools we provide are highly customizable, allowing our services to grow as our clients expand. Our industry trained agents provide expertise for each customer, 24/7. We aim to be the most support-centric, comprehensive solution for our customer in our niche. https://www.blazeo.com/

Blazeo Details
Discussions
Blazeo Community
Languages Supported
English, Spanish
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Product Description

We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. The tools we use to do this include live chat, voice call centers, virtual assistant, and SMS communications. The tools we provide are highly customizable, allowing our services to grow as our clients expand. Our industry trained agents provide expertise for each customer, 24/7. We aim to be the most support-centric, comprehensive solution for our customer in our niche.


Seller Details
Seller
Blazeo
Year Founded
2008
HQ Location
Pleasanton, CA
Twitter
@ApexChat
792 Twitter followers
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®

Spencer G.
SG
Overview Provided by:

Recent Blazeo Reviews

Steve H.
SH
Steve H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Blazeo helps us capture more prospects."
We have been using Blazeo for several years for a live chat feature on our website and the response from customers has been great. We recently star...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Excellent customer service and chat integration/implementation…"
Excellent customer service and chat integration/implementation. Very friendly and helpful consultants. My Onboarding & Implementation Manager was S...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"I switched from Live Chat to Blazeo and had immediate increase in chats!"
Conversion is way better with Blazo. We have received way more leads.
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Blazeo Media

Blazeo Demo - ApexChat custom 2
ApexChat customizes invitations to match your website's look and feel.
Blazeo Demo - Messenger CTA
Facebook users who click the Messenger CTA will chat with ApexChat's industry-trained agents with our Facebook Messenger integration.
Blazeo Demo - Facebook Messenger Conversation
Chat agents are trained to treat prospects in a friendly and professional manner while obtaining lead information.
Blazeo Demo - ApexChat custom
ApexChat customizes invitations to match your website's look and feel.
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16 Blazeo Reviews

4.1 out of 5
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16 Blazeo Reviews
4.1 out of 5
16 Blazeo Reviews
4.1 out of 5

Blazeo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Steve H.
SH
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blazeo?

We have been using Blazeo for several years for a live chat feature on our website and the response from customers has been great. We recently started using them for our inbound call center and it has really helped take the workload off of our receptionist and is great for after hours answering without the cost of hiring a 24/7 receptionist. I am very happy with the service. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

I haven't found any issues with the service. It has been an overall, great experience. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

I think it really helps giving my prospects a place to ask questions and it helps me because they capture the prospect's information right there for me. Review collected by and hosted on G2.com.

Joseph H.
JH
Principal Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blazeo?

Our company has been using Blazeo for over 10 years. We love the product and the service. It is a fantastic add on for SEM/SEO. The customer support has always been on point. Richelle always gets back to us and is able to answer our questions. We would and do recommend this service to all our clients. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

The API keeps breaking with our reporting software. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

Adding addtional value to SEM programs and also allowing leads to come in after hours. Review collected by and hosted on G2.com.

Del M.
DM
Sports Videographer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blazeo?

Blazeo has been fantastic with helping me set up live chat on my clients' websites. My customer success specialist, Kylie Becton, is always very responsive and helpful with any issues. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

Sometimes the representatives mislabel what type of lead it is but it's always easily resolved. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

Helping my clients obtain leads from their website with minimal effort on their end. Review collected by and hosted on G2.com.

Brian W.
BW
Director of SEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blazeo?

The phenomenal customer service that they provide Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

Depending on who the live agent is answering the chat they don't always seem to follow the script. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

Creating a solution to have a live agent on our websites that our clients can utilize rather than having someone in the office handle that responsibility. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Blazeo?

Excellent customer service and chat integration/implementation. Very friendly and helpful consultants. My Onboarding & Implementation Manager was Susan Moore. She did an excellent job for me. The service is very easy to use/manage. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

I have identified no specific complaints or issues. I'm fairly new to the service. All is working well so far. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

No issues at present. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blazeo?

Conversion is way better with Blazo. We have received way more leads. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

Sometimes the Live Person is not reading what the chat person is actually wanting and it seems like a bot behind the chat. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

Lead Generation. Review collected by and hosted on G2.com.

Mohsin T.
MT
Web Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blazeo?

I liked the apex chat to generate leads without the availability of a real person. we can easily grab the notification of the form filled by the user. And we can easily get the email & name & can contact the person later. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

UI is not as good as it is to be. Sometimes it's frustrating for the user to get the modal popup & the bubbler on the mobile but the goo d part Is that we can remove that bubble from the mobile phone easily. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

Their support is quite fast & they solve the issue as soon as possible. But they need to work on their UI/UX to make the dashboard more attractive to please the Agents. Review collected by and hosted on G2.com.

Ankit K.
AK
Sr. Manager Marketing
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blazeo?

Its easy to use. Adding their code on the website is easy. They prepare an exhaustive data bank of questions that gets made before they start taking chats. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

Depending on the industry, it can be tricky for chat service providers to take questions on your behalf. For the medicine/pharma industry, it's a better idea to manage chat inhouse and any deviation from the knowledge bank they create leads to a IDK chat. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

Apex chat helps in client services and taking leads from the website. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blazeo?

Being able to chat with customers effectively without technical issues Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

Nothing I dislike so far. It accomplishes what I need it to do Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

Able to communicate with customers on our website in real time and without delays. Able to build stock responses to save time. Time saving is the best benefit Review collected by and hosted on G2.com.

AD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Blazeo?

Each chat agent is super helpful with any potential lead. They do a great job of evaluating the problem and eliciting thorough answers which can be difficult in a legal environment. Their customer service is always top-notch. I have also always been impressed by the speed at which the transcripts arrive to us and allow us to engage the customer. Review collected by and hosted on G2.com.

What do you dislike about Blazeo?

We recently switched website providers, so my only dislike is that our new providers are not carrying ApexChat. Otherwise, I cannot think of anything Apexchat could do differently. We've been very happy. Review collected by and hosted on G2.com.

What problems is Blazeo solving and how is that benefiting you?

There is a very strong online presence in the legal community, so the ability for prospects to chat is super important to our business. The availability for prospects to reach out this way is extremely beneficial. I myself prefer a chat function over a phone call on occasion. Review collected by and hosted on G2.com.