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At a Glance
Market Segments
Small-Business (53.7% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
$49.00 5 Users Per Month
$9.00 1 user Per Month
Bitrix24
Star Rating
(592)4.1 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSmartsheet
Star Rating
(21,368)4.4 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartsheet excels in task management with a score of 8.8, while Bitrix24 trails behind at 7.5. Reviewers mention that Smartsheet's intuitive interface for creating and assigning tasks is a standout feature that enhances productivity.
- Reviewers mention that Smartsheet's ease of use is rated at 8.4, significantly higher than Bitrix24's 7.9. Users on G2 appreciate Smartsheet's straightforward navigation and user-friendly design, making it easier for teams to adopt.
- Users say that Smartsheet's project planning capabilities, scoring 8.6, are superior to Bitrix24's 8.1. Reviewers highlight the effectiveness of Smartsheet's GANTT charts and project maps in visualizing project timelines and dependencies.
- G2 users report that Smartsheet's quality of support, rated at 8.3, outshines Bitrix24's 7.7. Reviewers mention that Smartsheet's responsive customer service and extensive knowledge base provide valuable assistance when needed.
- Users report that Bitrix24 offers better chat functionality, scoring 8.1 compared to Smartsheet's 7.2. Reviewers mention that the integrated chat feature in Bitrix24 facilitates real-time communication among team members, enhancing collaboration.
- Reviewers mention that while both products offer file sharing, Smartsheet's score of 8.4 indicates a more robust feature set compared to Bitrix24's 7.7. Users appreciate Smartsheet's seamless integration with cloud storage services, making document management easier.
Pricing
Entry-Level Pricing
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Smartsheet
Pro
$9.00
1 user Per Month
For people and teams that want to track, share, and manage projects.
Includes:
- Up to 10 editors (paid license required to edit)
- Unlimited free viewers
- Unlimited sheets, reports, and forms
Free Trial
Bitrix24
Free Trial is available
Smartsheet
Free Trial is available
Ratings
Meets Requirements
8.2
492
8.5
18,087
Ease of Use
7.9
498
8.4
18,325
Ease of Setup
7.7
210
8.3
10,119
Ease of Admin
7.7
188
8.5
7,594
Quality of Support
7.7
452
8.3
13,999
Has the product been a good partner in doing business?
7.8
178
8.6
7,044
Product Direction (% positive)
8.2
482
8.6
17,580
Features by Category
Sales Force Automation
8.4
76
Not enough data
8.2
69
Not enough data
8.5
75
Not enough data
8.8
79
Not enough data
7.9
72
Not enough data
8.3
74
Not enough data
8.1
71
Not enough data
7.9
73
Not enough data
8.2
75
Not enough data
Marketing Automation
8.1
75
Not enough data
8.1
73
Not enough data
8.6
79
Not enough data
7.8
72
Not enough data
Customer Support
7.9
78
Not enough data
7.9
79
Not enough data
8.3
78
Not enough data
8.2
74
Not enough data
8.0
78
Not enough data
Reporting & Analytics
8.3
76
Not enough data
8.1
76
Not enough data
7.7
71
Not enough data
Mobile & Social
8.1
74
Not enough data
8.0
73
Not enough data
8.3
72
Not enough data
Platform
7.9
65
Not enough data
7.8
65
Not enough data
7.8
64
Not enough data
7.7
62
Not enough data
7.1
59
Not enough data
7.8
62
Not enough data
8.1
62
Not enough data
7.7
58
Not enough data
Integration
7.8
61
Not enough data
7.9
61
Not enough data
7.7
59
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
8.9
15
Not enough data
9.0
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
9.0
16
Not enough data
Ticket and Case Management
7.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
5.0
5
Not enough data
4.3
5
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
Platform
8.1
7
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
File Management
8.6
147
Not enough data
8.7
151
Not enough data
8.7
152
Not enough data
8.4
152
Not enough data
8.0
142
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.7
148
Not enough data
8.7
150
Not enough data
8.3
144
Not enough data
8.3
144
Not enough data
Administration
8.9
148
Not enough data
8.6
143
Not enough data
8.5
142
Not enough data
8.2
142
Not enough data
8.5
140
Not enough data
8.7
147
Not enough data
Platform
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.7
45
8.7
10040
|
Verified
8.7
43
8.8
10046
|
Verified
8.7
48
8.5
9775
|
Verified
8.9
48
8.4
9452
|
Verified
8.4
43
8.1
9259
|
Verified
8.1
43
Feature Not Available
8.3
45
8.1
9327
|
Verified
8.4
44
8.0
8791
|
Verified
Projects
8.1
45
8.6
9270
|
Verified
8.4
44
8.3
8621
|
Verified
8.1
42
8.2
8732
|
Verified
8.9
45
8.0
8650
|
Verified
8.2
41
8.2
8818
|
Verified
8.1
41
7.6
7592
|
Verified
7.7
42
8.0
8291
|
Verified
7.9
43
8.0
8850
|
Verified
7.7
41
7.8
7832
|
Verified
8.1
43
7.6
7436
|
Verified
7.7
38
7.6
7256
|
Verified
Resource Management
8.0
41
7.6
7731
|
Verified
8.3
41
7.6
7799
|
Verified
8.7
41
8.1
8430
|
Verified
Project Monitoring
7.7
42
7.8
7444
|
Verified
7.8
41
7.7
7553
|
Verified
8.1
42
8.2
8596
|
Verified
Generative AI
6.6
25
6.0
3055
7.3
25
6.1
3040
Agentic AI - Project Management
8.3
5
5.5
918
9.0
5
5.9
919
8.7
5
5.7
911
8.7
5
5.7
910
9.0
5
5.6
910
8.7
5
5.6
906
9.0
5
5.8
908
Portfolio Management
Not enough data
7.9
4811
Not enough data
8.5
5516
Not enough data
8.0
4997
Not enough data
7.7
4601
Project Management
Not enough data
8.2
5417
Not enough data
8.3
5494
Not enough data
7.7
4621
Resource Management
Not enough data
7.8
4752
Not enough data
7.8
4821
Not enough data
7.9
4771
Data & Analytics
Not enough data
8.0
4982
Not enough data
8.0
5160
Not enough data
8.2
5074
Not enough data
7.5
4444
Strategy - Project and Portfolio Management
Not enough data
6.7
2050
Not enough data
7.6
2081
Not enough data
7.9
2059
Not enough data
7.6
2057
Not enough data
7.8
2051
Not enough data
7.6
2051
Not enough data
7.2
2032
Not enough data
7.6
2046
Not enough data
7.5
2034
Not enough data
7.8
2039
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
8.3
5149
Not enough data
Feature Not Available
Not enough data
8.1
5015
Not enough data
8.5
5384
Management
Not enough data
Feature Not Available
Not enough data
8.1
4647
Not enough data
7.5
4363
Generative AI
Not enough data
6.3
1814
Agentic AI - Workflow Management
Not enough data
5.8
404
Not enough data
5.9
407
Not enough data
5.9
402
Not enough data
5.9
398
Not enough data
5.9
397
Not enough data
5.8
399
Not enough data
6.1
400
Presenter Tools
8.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
Conferencing Options
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Application Tools
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
9.0
5
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Knowledge Dissemination
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
Planning
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
Not enough data
8.3
1037
Not enough data
8.7
1226
Not enough data
8.5
1167
Not enough data
8.0
1005
Not enough data
8.6
1166
Not enough data
8.7
1192
Content Planning
Not enough data
8.6
1185
Not enough data
8.9
1236
Not enough data
8.6
1117
Marketing Campaign Performance
Not enough data
8.0
882
Not enough data
8.4
1033
Agentic AI - Marketing Calendar
Not enough data
5.1
43
Not enough data
5.2
45
Not enough data
5.1
45
Not enough data
5.0
45
Other Features
Not enough data
7.9
987
Not enough data
8.3
1015
Task Creation
Not enough data
8.7
7304
Not enough data
8.8
7385
Not enough data
8.3
6917
Not enough data
7.8
6110
Task Management
Not enough data
8.5
7064
Not enough data
8.5
6973
Not enough data
8.1
6632
Not enough data
8.2
6460
Generative AI
Not enough data
6.2
2411
Not enough data
6.2
2413
Automation
Not enough data
8.5
4242
Not enough data
8.3
4197
Not enough data
8.1
3928
Administration
Not enough data
8.2
4097
Not enough data
8.1
3880
Not enough data
8.8
4095
Project management
Not enough data
8.7
4162
Not enough data
8.2
3890
Not enough data
8.6
4173
Not enough data
8.3
4021
Not enough data
8.4
3942
Not enough data
8.0
3619
Not enough data
8.3
4060
Workload
Not enough data
8.0
3690
Not enough data
8.3
3931
Not enough data
8.0
3734
Not enough data
7.9
3549
Communication & Collaboration
Not enough data
8.1
3719
Not enough data
8.3
3914
Not enough data
8.8
4109
Cost Management
Not enough data
7.7
3424
Not enough data
7.8
3418
Not enough data
7.5
3229
Integration
Not enough data
7.4
3271
Not enough data
7.4
3321
Not enough data
7.4
3352
Generative AI
Not enough data
6.5
1651
Not enough data
6.5
1657
Agentic AI - Work Management
Not enough data
5.8
361
Not enough data
6.0
360
Not enough data
5.8
360
Not enough data
5.8
358
Communication
8.2
10
7.2
5662
8.0
10
7.6
6044
7.4
11
7.5
5800
7.4
11
7.7
5826
7.8
10
Feature Not Available
Content & Documents
7.8
10
8.4
7178
7.5
10
8.4
7123
7.5
10
8.0
6868
6.8
10
7.8
6093
Controls
7.0
10
8.0
6467
7.0
10
7.6
5485
7.3
10
8.2
6798
7.0
10
Feature Not Available
7.3
10
7.9
6081
Project Management
7.7
10
8.8
7420
7.4
11
8.7
7293
7.4
11
8.6
7158
6.8
10
7.9
6145
Remote Collaboration
7.2
10
8.4
6555
7.5
10
8.5
6736
7.2
10
8.4
6628
6.8
10
Feature Not Available
Generative AI
6.7
10
6.3
2270
7.0
11
6.3
2274
Agentic AI - Project Collaboration
Not enough data
5.7
426
Not enough data
5.6
426
Collaboration Tools
8.4
148
|
Verified
Not enough data
7.9
18
Not enough data
Feature Not Available
Not enough data
8.8
68
|
Verified
Not enough data
8.3
64
|
Verified
Not enough data
Meeting Coordination
8.5
150
|
Verified
Not enough data
8.5
144
|
Verified
Not enough data
8.4
147
|
Verified
Not enough data
8.4
64
|
Verified
Not enough data
Software Type
8.2
141
|
Verified
Not enough data
8.5
66
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
8.1
8
Not enough data
7.5
8
Not enough data
Shared Calendar
8.1
8
Not enough data
7.9
8
Not enough data
Accessibility
7.5
8
Not enough data
7.9
8
Not enough data
Integration
7.9
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
Notifications
8.1
7
Not enough data
7.4
7
Not enough data
Generative AI
7.4
7
Not enough data
6.4
7
Not enough data
7.1
7
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bitrix24 and Smartsheet are categorized as Project Collaboration and Project Management
Unique Categories
Bitrix24 is categorized as Kanban Project Management, AI Writing Assistant, Cloud Content Collaboration, CRM, Video Conferencing, Employee Intranet, Screen Sharing, Document Management, Knowledge Base, Website Builder, Help Desk, and Calendar
Smartsheet is categorized as Work Management, Marketing Calendar, Privacy Impact Assessment (PIA), Workflow Management, Project and Portfolio Management, and Task Management
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsheet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Marketing and Advertising
10.1%
Higher Education
5.9%
Computer Software
5.6%
Financial Services
3.6%
Other
60.7%
Information Technology and Services
7.6%
Construction
7.2%
Hospital & Health Care
5.2%
Marketing and Advertising
4.6%
Computer Software
4.6%
Other
70.7%
Alternatives
Discussions
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
What can smartsheet be used for?
57 Comments
WA
It has a wide range of functionalities for project management or even asset management. Read more
Why is smartsheet bad?
34 Comments
NK
Complexity: Smartsheet has a fairly steep learning curve, especially for users who are not tech-savvy or unfamiliar with project management tools.
Limited...Read more
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