Compare Birdeye and Swell Software 
At a Glance
Market Segments
Small-Business (55.4% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Per Location
Birdeye
Star Rating
(3,144)4.7 out of 5
Market Segments
Small-Business (55.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeSwell
Star Rating
(372)4.5 out of 5
Market Segments
Small-Business (87.1% of reviews)
Entry-Level Pricing
Contact Us 1 Per Location
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in its Bulk SMS feature, scoring 9.0, which allows businesses to efficiently reach a large audience. In contrast, Swell's Bulk SMS feature received a lower score of 8.6, indicating it may not be as robust for mass communication.
- Reviewers mention that Birdeye's Quality of Support is rated at 9.4, highlighting its responsive customer service. Users on G2 have noted that Swell, while still good at 9.2, may not provide the same level of immediate assistance, especially during peak times.
- G2 users indicate that Birdeye's Patient Feedback Management feature is particularly strong, scoring 9.2, which helps healthcare providers gather and analyze patient insights effectively. Swell's similar feature scored slightly lower at 8.8, suggesting it may lack some advanced functionalities.
- Users say that Birdeye's Text Scheduler feature, rated at 8.8, is user-friendly and efficient for planning communications. In comparison, Swell's Text Scheduler scored 7.9, which users report can be less intuitive and may require more manual adjustments.
- Reviewers mention that Birdeye's Real-Time Updates feature, rated at 9.0, provides immediate insights into customer interactions, which is crucial for timely decision-making. Swell's Real-Time Updates scored 8.9, indicating it may not be as instantaneous or comprehensive.
- Users on G2 highlight that Birdeye's Online Presence Management feature is rated at 9.0, making it a powerful tool for businesses to maintain their digital footprint. Swell's similar offering, while still effective at 8.7, may not provide the same level of integration across platforms.
Featured Products
Sponsored
Customerly
(35)
Enterprise Feedback Management
Visit Website
Sponsored
Canny
(94)
Enterprise Feedback Management
Visit Website
Sponsored
Cloud Campaign
(132)
Enterprise Feedback Management
Visit Website
Pricing
Entry-Level Pricing
Birdeye
No pricing availableSwell
Online Reputation
Contact Us
1 Per Location
For gaining reviews and boosting your reputation
- Personalize review invites
- Send SMS and email review invites
- Create automated review campaigns
Free Trial
Birdeye
Free Trial is available
Swell
Free Trial is available
Ratings
Meets Requirements
9.3
2,657
9.0
256
Ease of Use
9.3
2,706
9.0
259
Ease of Setup
9.1
1,834
8.8
178
Ease of Admin
9.3
1,653
9.2
177
Quality of Support
9.4
2,561
9.2
251
Has the product been a good partner in doing business?
9.5
1,658
9.2
175
Product Direction (% positive)
9.4
2,619
8.8
228
Features by Category
Messenger
8.8
347
|
Verified
Not enough data
8.6
346
|
Verified
Not enough data
8.8
350
|
Verified
Not enough data
8.8
347
|
Verified
Not enough data
Channels
8.9
364
|
Verified
Not enough data
9.0
355
|
Verified
Not enough data
9.0
365
|
Verified
Not enough data
8.1
289
|
Verified
Not enough data
8.4
280
|
Verified
Not enough data
Customers
8.9
354
|
Verified
Not enough data
8.7
344
Not enough data
9.0
353
|
Verified
Not enough data
8.7
338
|
Verified
Not enough data
8.6
320
Not enough data
Text Messaging
9.0
223
8.6
30
9.0
221
8.3
34
8.8
201
7.9
28
9.1
233
7.7
34
Feature Not Available
7.8
23
8.8
200
8.2
27
8.9
209
8.0
36
Feature Not Available
8.1
29
SMS Platform
9.0
218
8.0
27
9.1
216
8.2
27
8.6
162
7.5
19
8.4
164
8.1
19
8.3
147
7.2
17
8.7
161
8.4
21
Listing Management
8.8
342
|
Verified
Not enough data
8.8
317
|
Verified
Not enough data
8.4
274
Not enough data
8.7
339
|
Verified
Not enough data
Performance
8.9
387
|
Verified
Not enough data
9.0
387
|
Verified
Not enough data
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local Search Optimization
8.6
139
Not enough data
9.1
291
|
Verified
Not enough data
9.2
306
|
Verified
Not enough data
9.4
311
|
Verified
Not enough data
8.9
281
Not enough data
9.1
312
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
276
Not enough data
8.3(won by default)
273
Not enough data
8.6(won by default)
282
Not enough data
8.4(won by default)
268
Not enough data
8.7(won by default)
277
Not enough data
8.4(won by default)
273
Not enough data
Social Management
8.8(won by default)
308
Not enough data
8.9(won by default)
306
Not enough data
8.5(won by default)
300
Not enough data
8.8(won by default)
302
Not enough data
7.9(won by default)
286
Not enough data
8.4(won by default)
281
Not enough data
8.5(won by default)
235
Not enough data
Analytics
8.7
414
Not enough data
8.9
409
Not enough data
8.7
391
Not enough data
8.0
341
Not enough data
Customization
8.5
350
Not enough data
8.2
335
Not enough data
8.6
359
Not enough data
8.4
341
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback Management
8.7
409
Not enough data
8.6
401
Not enough data
9.0
484
Not enough data
Feedback Analysis
8.7
412
Not enough data
8.8
415
Not enough data
8.7
408
Not enough data
Feedback Sources
9.5
547
Not enough data
9.1
467
Not enough data
Feature Not Available
Not enough data
9.0
438
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational Platform
8.8
330
8.3
57
Feature Not Available
8.6
34
8.8
285
8.8
37
8.9
256
8.8
37
Support Automation
8.7
279
8.2
39
8.7
285
8.7
42
8.8
278
8.5
38
8.8
243
8.0
32
Generative AI
8.4
181
Feature Not Available
8.4
178
Feature Not Available
Generative AI
8.8
134
Feature Not Available
8.7
130
Feature Not Available
8.2
123
Feature Not Available
Communication
9.1
299
|
Verified
8.8
67
9.0
324
|
Verified
8.2
68
8.7
213
7.9
37
9.1
298
|
Verified
8.6
53
8.5
192
7.8
30
Internal Use
8.9
354
|
Verified
8.3
53
9.0
294
|
Verified
8.6
51
8.7
213
8.6
40
8.8
217
8.7
40
9.1
277
|
Verified
8.3
44
8.6
217
8.5
42
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
Feature Not Available
Not enough data
8.7
52
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
9.0
54
Process Management
Not enough data
8.6
54
|
Verified
Not enough data
8.8
49
Not enough data
8.9
54
|
Verified
Not enough data
8.7
55
System Management
Not enough data
8.9
55
Not enough data
8.9
49
Consumer Intelligence
9.2
1428
|
Verified
9.0
140
|
Verified
8.7
1043
|
Verified
Feature Not Available
8.8
1230
|
Verified
8.8
113
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1214
|
Verified
8.4
90
|
Verified
9.2
1467
|
Verified
8.9
164
|
Verified
Media Monitoring
8.8
1256
|
Verified
8.4
97
|
Verified
8.8
1073
|
Verified
8.1
88
|
Verified
8.5
914
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Swell are categorized as Conversational Support, SMS Marketing, Online Reputation Management, and Live Chat
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Swell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.7%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Hospital & Health Care
27.0%
Health, Wellness and Fitness
18.8%
Medical Practice
15.2%
Construction
4.7%
Leisure, Travel & Tourism
4.1%
Other
30.2%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Swell
Most Helpful Favorable Review
Verified User in Retail
Great for tracking progress ease of user
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
Business ethics...We temporarily had our accounts on hold due to COVID-19 (10 practices). A few weeks after reopening we received an unexpected invoice, granted we had just reopened and had more pressing matters such as making sure we were meeting covid-19...
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Verified User in Retail
Great for tracking progress ease of user
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Health, Wellness and Fitness
Business ethics...We temporarily had our accounts on hold due to COVID-19 (10 practices). A few weeks after reopening we received an unexpected invoice, granted we had just reopened and had more pressing matters such as making sure we were meeting covid-19...
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How can I close the chats without having to delete them with the beta experience?
1 comment
IS
When you are on the dashboard, in message , on the right side there is an option to archive. Read more
I am still interested in using your product but need someone who is able to follow through and follow up
1 comment
IS
The onboarding coach was Jacob Voyles.Read more
How can I get more support?
1 comment
IS
When you ae on the swell dashboard on the top right next to the right of Quick Send is an information help bot. Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
