Best Software for 2025 is now live!
View the Winners
  1. Home
  2. ...
  3. Online Reputation Management Software
  4. Birdeye
  5. Signpost
  6. Birdeye-vs-Signpost

Compare Birdeye and Signpost

Save
    Log in to your account
    to save comparisons,
    products and more.
Add Product
Birdeye
Birdeye
(3,143)
4.7 out of 5
Birdeye
By Birdeye
Optimized for quick response
Signpost
Signpost
(47)
3.5 out of 5
Signpost
By Signpost
At a Glance
Birdeye
Birdeye
Star Rating
(3,143)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Birdeye
Signpost
Signpost
Star Rating
(47)3.5 out of 5
Market Segments
Small-Business (87.2% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Signpost
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Signpost's "Building and Personalizing Emails" feature scores low at 5.5, indicating a lack of flexibility and customization options compared to Birdeye's higher score of 9.0 in the same area, which reviewers mention allows for more tailored email marketing campaigns.
  • Reviewers mention that Birdeye excels in "Customer Feedback Management" with a score of 9.2, while Signpost's score of 6.5 suggests it may not effectively capture and utilize customer insights, leading to missed opportunities for improvement.
  • G2 users highlight that Birdeye's "Reputation Management" feature is rated at 9.3, significantly outperforming Signpost's lower rating, which reviewers say reflects a more robust system for managing online reviews and customer perceptions.
  • Users on G2 report that Signpost's "Customer Support Portal" is rated poorly at 6.0, which reviewers mention can lead to frustration when seeking assistance, whereas Birdeye's support features, rated at 9.4, are praised for their responsiveness and helpfulness.
  • Reviewers say that Birdeye's "Analytics" capabilities, rated at 9.0, provide comprehensive insights into marketing performance, while Signpost's lower score indicates a lack of depth in reporting features, making it harder for users to track their success.
  • Users report that Birdeye's "Social Media Management" features are rated highly at 8.8, allowing for effective engagement across platforms, while Signpost's lower ratings suggest it may not offer the same level of integration and functionality for social media marketing.
Featured Products
Canvs AI
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Canvs AI
(126)
Live Chat
Visit WebsiteVisit Website
DoctorConnect.net
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
DoctorConnect.net
(11)
Live Chat
Visit WebsiteVisit Website
Netcapz
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Netcapz
(0)
Live Chat
Visit WebsiteVisit Website
Pricing
Entry-Level Pricing
Birdeye
No pricing available
Signpost
No pricing available
Free Trial
Birdeye
Free Trial is available
Signpost
No trial information available
Ratings
Meets Requirements
9.3
2,653
6.7
37
Ease of Use
9.3
2,702
7.0
36
Ease of Setup
9.1
1,832
6.5
21
Ease of Admin
9.3
1,653
6.8
19
Quality of Support
9.4
2,556
6.7
35
Has the product been a good partner in doing business?
9.5
1,658
6.8
19
Product Direction (% positive)
9.4
2,615
4.7
35
Features by Category
CRMHide 36 FeaturesShow 36 Features
Not enough data
6.4
138
Sales Force Automation
Not enough data
8.1
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Automation
Not enough data
7.3
8
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
6.9
6
Customer Support
Not enough data
6.0
5
|
Verified
Not enough data
5.8
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
7.3
5
|
Verified
Not enough data
8.6
6
|
Verified
Not enough data
Not enough data
Mobile & Social
Not enough data
7.7
5
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
Not enough data
Platform
Not enough data
4.7
6
|
Verified
Not enough data
5.3
6
|
Verified
Not enough data
5.6
6
|
Verified
Not enough data
4.7
5
|
Verified
Not enough data
5.6
6
|
Verified
Not enough data
6.2
7
Not enough data
6.5
8
|
Verified
Not enough data
5.5
7
|
Verified
Integration
Not enough data
5.6
6
|
Verified
Not enough data
5.3
5
|
Verified
Not enough data
4.4
6
|
Verified
Generative AI
Not enough data
Feature Not Available
Marketing AutomationHide 41 FeaturesShow 41 Features
Not enough data
5.2
68
Email Marketing
Not enough data
5.5
7
|
Verified
Not enough data
5.7
7
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
5.3
5
|
Verified
Online Marketing
Not enough data
5.3
6
|
Verified
Not enough data
Not enough data
Not enough data
5.0
5
|
Verified
Not enough data
5.0
6
|
Verified
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
4.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
5.0
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
5.0
5
|
Verified
Not enough data
4.7
5
|
Verified
Integration
Not enough data
Not enough data
Not enough data
5.3
5
|
Verified
Not enough data
Not enough data
Conversational MarketingHide 14 FeaturesShow 14 Features
8.7
4,766
Not enough data
Messenger
8.8
348
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.8
351
|
Verified
Not enough data
8.8
348
|
Verified
Not enough data
Channels
8.9
365
|
Verified
Not enough data
9.0
356
|
Verified
Not enough data
9.0
366
|
Verified
Not enough data
8.1
290
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
Customers
8.9
355
|
Verified
Not enough data
8.7
345
Not enough data
9.0
354
|
Verified
Not enough data
8.7
339
|
Verified
Not enough data
8.6
321
Not enough data
SMS MarketingHide 14 FeaturesShow 14 Features
8.8
2,366
Not enough data
Text Messaging
9.0
224
Not enough data
9.1
222
Not enough data
8.8
202
Not enough data
9.1
234
Not enough data
Feature Not Available
Not enough data
8.8
201
Not enough data
8.9
210
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
219
Not enough data
9.1
217
Not enough data
8.6
162
Not enough data
8.4
165
Not enough data
8.3
148
Not enough data
8.7
162
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.8
2,051
Not enough data
Listing Management
8.8
343
|
Verified
Not enough data
8.8
318
|
Verified
Not enough data
8.4
274
Not enough data
8.7
340
|
Verified
Not enough data
Performance
8.9
388
|
Verified
Not enough data
9.0
388
|
Verified
Not enough data
Payment ProcessingHide 16 FeaturesShow 16 Features
8.5
523
Not enough data
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local SEOHide 6 FeaturesShow 6 Features
9.0
1,640
Not enough data
Local Search Optimization
8.6
139
Not enough data
9.1
291
|
Verified
Not enough data
9.2
306
|
Verified
Not enough data
9.4
311
|
Verified
Not enough data
8.9
281
Not enough data
9.1
312
|
Verified
Not enough data
Social Media ManagementHide 13 FeaturesShow 13 Features
8.5
3,667
Not enough data
Content & Collaboration
8.6
276
Not enough data
8.3
273
Not enough data
8.6
282
Not enough data
8.3
268
Not enough data
8.7
277
Not enough data
8.4
273
Not enough data
Social Management
8.8
308
Not enough data
8.9
306
Not enough data
8.5
300
Not enough data
8.8
302
Not enough data
7.9
286
Not enough data
8.4
281
Not enough data
8.5
235
Not enough data
Experience ManagementHide 10 FeaturesShow 10 Features
8.5
3,495
Not enough data
Analytics
8.7
413
Not enough data
8.9
408
Not enough data
8.7
390
Not enough data
8.0
340
Not enough data
Customization
8.5
349
Not enough data
8.2
334
Not enough data
8.6
358
Not enough data
8.4
340
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient EngagementHide 13 FeaturesShow 13 Features
8.5
1,845
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.8
2,060
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
8.9
4,582
Not enough data
Feedback Management
8.7
408
Not enough data
8.6
400
Not enough data
9.0
483
Not enough data
Feedback Analysis
8.7
411
Not enough data
8.8
414
Not enough data
8.7
407
Not enough data
Feedback Sources
9.5
546
Not enough data
9.1
466
Not enough data
Feature Not Available
Not enough data
9.0
437
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
2,297
Not enough data
Conversational Platform
8.8
328
Not enough data
Feature Not Available
Not enough data
8.8
283
Not enough data
8.9
254
Not enough data
Support Automation
8.7
277
Not enough data
8.7
283
Not enough data
8.8
276
Not enough data
8.7
241
Not enough data
Generative AI
8.4
179
Not enough data
8.4
176
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.8
3,278
Not enough data
Generative AI
8.8
134
Feature Not Available
8.7
130
Feature Not Available
8.2
123
Feature Not Available
Communication
9.1
298
|
Verified
Not enough data
9.0
323
|
Verified
Not enough data
8.6
212
Not enough data
9.1
297
|
Verified
Not enough data
8.5
191
Not enough data
Internal Use
8.9
354
|
Verified
Not enough data
9.0
293
|
Verified
Not enough data
8.7
212
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Online Reputation ManagementHide 12 FeaturesShow 12 Features
8.8
9,610
4.5
46
Consumer Intelligence
9.2
1426
|
Verified
6.5
13
|
Verified
8.7
1041
|
Verified
Feature Not Available
8.8
1228
|
Verified
3.3
7
Reporting
Feature Not Available
Feature Not Available
8.7
1212
|
Verified
2.8
6
9.2
1465
|
Verified
6.8
14
|
Verified
Media Monitoring
8.8
1255
|
Verified
3.1
6
8.8
1072
|
Verified
Feature Not Available
8.5
911
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Brand AdvocacyHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye
Birdeye
Signpost
Signpost
Birdeye and Signpost are categorized as SMS Marketing, Online Reputation Management, and Live Chat
Unique Categories
Birdeye
Signpost
Signpost is categorized as CRM and Marketing Automation
Reviews
Reviewers' Company Size
Birdeye
Birdeye
Small-Business(50 or fewer emp.)
55.5%
Mid-Market(51-1000 emp.)
35.6%
Enterprise(> 1000 emp.)
8.9%
Signpost
Signpost
Small-Business(50 or fewer emp.)
87.2%
Mid-Market(51-1000 emp.)
4.3%
Enterprise(> 1000 emp.)
8.5%
Reviewers' Industry
Birdeye
Birdeye
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.6%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Signpost
Signpost
Consumer Services
14.9%
Marketing and Advertising
10.6%
Construction
10.6%
Photography
8.5%
Health, Wellness and Fitness
4.3%
Other
51.1%
Most Helpful Reviews
Birdeye
Birdeye
Most Helpful Favorable Review
Chris I.
CI
Chris I.
Verified User in Financial Services

I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...

Most Helpful Critical Review
Verified User in Legal Services
GL
Verified User in Legal Services

Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...

Signpost
Signpost
Most Helpful Favorable Review
Alex C.
AC
Alex C.
Verified User in Photography

I recommend Signpost to all! My reviews are soaring, and the email service is getting me in contact with clients who otherwise would have forgot about me years past. The nominal fee is very affordable for the results I'm getting, thank you! --Chandler Media...

Most Helpful Critical Review
Verified User
G
Verified User in Construction

Contacted us cold and stated it was a month to month service, however they require you to keep your service an additional 30 days past the time you cancel it.

Alternatives
Birdeye
Birdeye Alternatives
SOCi
SOCi
Add SOCi
Reputation
Reputation
Add Reputation
Synup
Synup
Add Synup
Podium
Podium
Add Podium
Signpost
Signpost Alternatives
Podium
Podium
Add Podium
ActiveCampaign
ActiveCampaign
Add ActiveCampaign
Thryv
Thryv
Add Thryv
Keap
Keap
Add Keap
Discussions
Birdeye
Birdeye Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
Chris F.
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
See all discussions
Signpost
Signpost Discussions
Why haven't we integrated other social media platforms. Linkedin Instagram twitter, why only one image in email blast
1 comment
Elisabeth N.
EN
Hi Kendrick, we focus your email marketing on online review sites and unfortunately LinkedIn and Instagram do not have review functionality. We do recommend...Read more
Monty the Mongoose crying
Signpost has no more discussions with answers
See all discussions
Ask Birdeye a QuestionContact Birdeye
Ask Signpost a QuestionContact Signpost

Spotlight Categories

Add Product
Birdeye
Birdeye
Optimized for quick response
Signpost
Signpost