Compare Birdeye and NiceJob 
At a Glance
Market Segments
Small-Business (55.4% of reviews)
Small-Business (95.3% of reviews)
Entry-Level Pricing
No pricing available
$75.00 Per Month
Birdeye
Star Rating
(3,144)4.7 out of 5
Market Segments
Small-Business (55.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeNiceJob
Star Rating
(368)4.8 out of 5
Market Segments
Small-Business (95.3% of reviews)
Entry-Level Pricing
$75.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users on G2 report that NiceJob excels in "Quality of Support" with a score of 9.7, highlighting the responsiveness and helpfulness of their customer service team, while Birdeye, with a score of 9.4, is noted for being reliable but slightly less responsive.
- Reviewers mention that NiceJob's "Ease of Use" is rated at 9.5, making it particularly user-friendly for small businesses, whereas Birdeye, with a score of 9.3, is seen as slightly more complex, which may require additional training for new users.
- G2 users highlight NiceJob's "Social Analytics" features, particularly "Sentiment Analysis" which scored 9.5, as a standout for understanding customer feedback, while Birdeye's similar feature scored 8.8, indicating it may not provide as deep insights.
- Users report that NiceJob's "Text Messaging" capabilities, especially "Two-Way Text Messaging" with a score of 9.1, are highly effective for customer engagement, while Birdeye's corresponding feature scored 8.5, suggesting it may lack some functionality.
- Reviewers mention that NiceJob's "Approval Workflows" scored 9.3, making it easier for teams to collaborate on content, while Birdeye's score of 8.4 indicates that its workflow features may not be as robust or intuitive.
- Users say that NiceJob's "Customization" options, particularly in "User, Role, and Access Management" with a score of 9.1, allow for better control over user permissions, whereas Birdeye's score of 8.9 suggests it offers fewer customization options for user management.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableNiceJob
Grow
$75.00
Per Month
Boost your online reputation and grow your business by automating your requests and social media shares.
- Get glowing reviews and new referrals
- Showcase reviews on your website in real-time
- Manage and track your customers with ease
Free Trial
Birdeye
Free Trial is available
NiceJob
Free Trial is available
Ratings
Meets Requirements
9.3
2,657
9.4
278
Ease of Use
9.3
2,706
9.5
287
Ease of Setup
9.1
1,834
9.5
184
Ease of Admin
9.3
1,653
9.5
155
Quality of Support
9.4
2,561
9.7
265
Has the product been a good partner in doing business?
9.5
1,658
9.6
156
Product Direction (% positive)
9.4
2,619
9.5
272
Features by Category
Social Analytics
Not enough data
9.1(won by default)
31
Not enough data
9.1(won by default)
31
Not enough data
8.9(won by default)
34
Not enough data
9.3(won by default)
30
Not enough data
9.3(won by default)
32
Not enough data
9.3(won by default)
20
Not enough data
9.5(won by default)
19
Reports & Dashboards
Not enough data
8.4(won by default)
36
Not enough data
8.8(won by default)
33
Not enough data
8.9(won by default)
30
Not enough data
9.3(won by default)
19
Messenger
8.8
347
|
Verified
Not enough data
8.6
346
|
Verified
Not enough data
8.8
350
|
Verified
Not enough data
8.8
347
|
Verified
Not enough data
Channels
8.9
364
|
Verified
Not enough data
9.0
355
|
Verified
Not enough data
9.0
365
|
Verified
Not enough data
8.1
289
|
Verified
Not enough data
8.4
280
|
Verified
Not enough data
Customers
8.9
354
|
Verified
Not enough data
8.7
344
Not enough data
9.0
353
|
Verified
Not enough data
8.7
338
|
Verified
Not enough data
8.6
320
Not enough data
Text Messaging
9.0
223
Not enough data
9.0
221
Not enough data
8.8
201
Not enough data
9.1
233
Not enough data
Feature Not Available
Not enough data
8.8
200
Not enough data
8.9
209
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
218
Not enough data
9.1
216
Not enough data
8.6
162
Not enough data
8.4
164
Not enough data
8.3
147
Not enough data
8.7
161
Not enough data
Listing Management
8.8
342
|
Verified
Not enough data
8.8
317
|
Verified
Not enough data
8.4
274
Not enough data
8.7
339
|
Verified
Not enough data
Performance
8.9
387
|
Verified
Not enough data
9.0
387
|
Verified
Not enough data
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local Search Optimization
8.6
139
Not enough data
9.1
291
|
Verified
Not enough data
9.2
306
|
Verified
Not enough data
9.4
311
|
Verified
Not enough data
8.9
281
Not enough data
9.1
312
|
Verified
Not enough data
Content & Collaboration
8.6
276
8.7
34
8.3
273
8.7
34
8.6
282
8.8
32
8.4
268
9.1
32
8.7
277
9.3
32
8.4
273
9.1
29
Social Management
8.8
308
8.8
47
8.9
306
9.1
51
8.5
300
8.7
47
8.8
302
9.1
48
7.9
286
8.6
44
8.4
281
9.2
30
8.5
235
8.2
13
Analytics
8.7
414
Not enough data
8.9
409
Not enough data
8.7
391
Not enough data
8.0
341
Not enough data
Customization
8.5
350
Not enough data
8.2
335
Not enough data
8.6
359
Not enough data
8.4
341
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback Management
8.7
409
Not enough data
8.6
401
Not enough data
9.0
484
Not enough data
Feedback Analysis
8.7
412
Not enough data
8.8
415
Not enough data
8.7
408
Not enough data
Feedback Sources
9.5
547
Not enough data
9.1
467
Not enough data
Feature Not Available
Not enough data
9.0
438
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational Platform
8.8
330
Not enough data
Feature Not Available
Not enough data
8.8
285
Not enough data
8.9
256
Not enough data
Support Automation
8.7
279
Not enough data
8.7
285
Not enough data
8.8
278
Not enough data
8.8
243
Not enough data
Generative AI
8.4
181
Not enough data
8.4
178
Not enough data
Generative AI
8.8
134
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
Communication
9.1
299
|
Verified
Not enough data
9.0
324
|
Verified
Not enough data
8.7
213
Not enough data
9.1
298
|
Verified
Not enough data
8.5
192
Not enough data
Internal Use
8.9
354
|
Verified
Not enough data
9.0
294
|
Verified
Not enough data
8.7
213
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Consumer Intelligence
9.2
1428
|
Verified
9.3
182
|
Verified
8.7
1043
|
Verified
Feature Not Available
8.8
1230
|
Verified
8.9
160
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1214
|
Verified
8.4
147
|
Verified
9.2
1467
|
Verified
8.9
186
|
Verified
Media Monitoring
8.8
1256
|
Verified
8.6
156
|
Verified
8.8
1073
|
Verified
8.5
157
|
Verified
8.5
914
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and NiceJob are categorized as Customer Advocacy, Online Reputation Management, and Social Media Management
Unique Categories
NiceJob is categorized as Social Media Analytics
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiceJob
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.7%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Construction
29.6%
Consumer Services
21.1%
Facilities Services
6.1%
Real Estate
3.6%
Marketing and Advertising
3.6%
Other
36.0%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
NiceJob
Most Helpful Favorable Review
Patrick M.
Verified User in Insurance
They have been easy to work with and response times are very fast
Most Helpful Critical Review
Sarah D.
Verified User in Construction
I feel like they send too many reminders and also send review requests to repeat customers that have already left a review.
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Patrick M.
Verified User in Insurance
They have been easy to work with and response times are very fast
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Sarah D.
Verified User in Construction
I feel like they send too many reminders and also send review requests to repeat customers that have already left a review.
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How do I become a reseller for NiceJob?
2 comments
CD
Complete our Partner Program application and our team will follow up to book a meeting: https://get.nicejob.com/partners/resellersRead more
How do I get started?
1 comment
Official Response from NiceJob
You can start your free trial at https://get.nicejob.co/ by clicking "start now"Read more
How much does NiceJob cost?
1 comment
Official Response from NiceJob
I am unable to access external links or websites. Please provide the text you need translated.Read more
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