Compare Birdeye and Kenect 
At a Glance
Market Segments
Small-Business (55.3% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,148)4.7 out of 5
Market Segments
Small-Business (55.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeKenect
Star Rating
(3)3.8 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about KenectFeatured Products
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Payment Processing
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableKenect
No pricing availableFree Trial
Birdeye
Free Trial is available
Kenect
No trial information availableRatings
Meets Requirements
9.3
2,661
Not enough data
Ease of Use
9.3
2,710
Not enough data
Ease of Setup
9.1
1,838
Not enough data
Ease of Admin
9.3
1,656
Not enough data
Quality of Support
9.4
2,564
Not enough data
Has the product been a good partner in doing business?
9.5
1,661
Not enough data
Product Direction (% positive)
9.4
2,623
Not enough data
Features by Category
Messenger
8.8
348
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.8
351
|
Verified
Not enough data
8.8
348
|
Verified
Not enough data
Channels
8.9
365
|
Verified
Not enough data
9.0
356
|
Verified
Not enough data
9.0
366
|
Verified
Not enough data
8.1
290
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
Customers
8.9
355
|
Verified
Not enough data
8.7
345
Not enough data
9.0
354
|
Verified
Not enough data
8.7
339
|
Verified
Not enough data
8.6
321
Not enough data
Text Messaging
9.0
225
Not enough data
9.1
223
Not enough data
8.8
203
Not enough data
9.1
235
Not enough data
Feature Not Available
Not enough data
8.9
202
Not enough data
8.9
211
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
220
Not enough data
9.1
218
Not enough data
8.6
163
Not enough data
8.5
166
Not enough data
8.3
149
Not enough data
8.7
163
Not enough data
Listing Management
8.8
343
|
Verified
Not enough data
8.8
318
|
Verified
Not enough data
8.4
274
Not enough data
8.7
340
|
Verified
Not enough data
Performance
8.9
388
|
Verified
Not enough data
9.0
388
|
Verified
Not enough data
Payment Processing
8.9
37
Not enough data
9.1
37
Not enough data
9.4
37
Not enough data
8.7
33
Not enough data
Administration
8.8
35
Not enough data
8.5
33
Not enough data
8.1
36
Not enough data
7.8
31
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
8.4
32
Not enough data
Payment Options
7.4
32
Not enough data
9.0
36
Not enough data
Security
8.3
31
Not enough data
Platform
8.4
32
Not enough data
8.4
33
Not enough data
Local Search Optimization
8.6
139
Not enough data
9.1
291
|
Verified
Not enough data
9.2
306
|
Verified
Not enough data
9.4
311
|
Verified
Not enough data
8.9
281
Not enough data
9.1
312
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
277
Not enough data
8.3(won by default)
274
Not enough data
8.6(won by default)
283
Not enough data
8.4(won by default)
269
Not enough data
8.7(won by default)
278
Not enough data
8.4(won by default)
274
Not enough data
Social Management
8.8(won by default)
309
Not enough data
9.0(won by default)
307
Not enough data
8.5(won by default)
301
Not enough data
8.8(won by default)
303
Not enough data
8.0(won by default)
287
Not enough data
8.5(won by default)
282
Not enough data
8.5(won by default)
236
Not enough data
Analytics
8.7
415
Not enough data
8.9
410
Not enough data
8.7
392
Not enough data
8.0
342
Not enough data
Customization
8.5
351
Not enough data
8.2
336
Not enough data
8.6
360
Not enough data
8.4
342
Not enough data
Generative AI
8.6
282
Not enough data
8.6
283
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback Management
8.7
410
Not enough data
8.6
402
Not enough data
9.1
485
Not enough data
Feedback Analysis
8.7
413
Not enough data
8.8
416
Not enough data
8.7
409
Not enough data
Feedback Sources
9.5
548
Not enough data
9.1
468
Not enough data
Feature Not Available
Not enough data
9.0
439
Not enough data
Generative AI
8.7
309
Not enough data
8.7
303
Not enough data
Conversational Platform
8.8
332
Not enough data
Feature Not Available
Not enough data
8.8
287
Not enough data
8.9
258
Not enough data
Support Automation
8.7
281
Not enough data
8.7
287
Not enough data
8.8
280
Not enough data
8.8
245
Not enough data
Generative AI
8.4
183
Not enough data
8.4
180
Not enough data
Generative AI
8.8
135
Not enough data
8.7
131
Not enough data
8.2
124
Not enough data
Communication
9.1
300
|
Verified
Not enough data
9.0
325
|
Verified
Not enough data
8.7
214
Not enough data
9.1
299
|
Verified
Not enough data
8.5
193
Not enough data
Internal Use
8.9
356
|
Verified
Not enough data
9.0
295
|
Verified
Not enough data
8.7
214
Not enough data
8.8
218
Not enough data
9.1
278
|
Verified
Not enough data
8.6
218
Not enough data
Consumer Intelligence
9.2
1431
|
Verified
Not enough data
8.7
1046
|
Verified
Feature Not Available
8.8
1233
|
Verified
Not enough data
Reporting
Feature Not Available
Feature Not Available
8.8
1217
|
Verified
Not enough data
9.2
1470
|
Verified
Not enough data
Media Monitoring
8.8
1259
|
Verified
Not enough data
8.8
1076
|
Verified
Feature Not Available
8.5
916
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Kenect are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, Social Media Suites, Social Media Management, Live Chat, and Multi-Location Marketing Platforms
Kenect has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kenect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.6%
Construction
7.6%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Retail
33.3%
Law Practice
33.3%
Automotive
33.3%
‐
‐
Other
0.0%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Andrea V.
Verified User in Veterinary
Update 7-18-23: Still one of the best things we've done! An app update that they've done is in the automatic text sent out to clients after pick up for their feedback if they choose a 7 or lower it gives them also an option to leave a message to give us a...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Kenect
Most Helpful Favorable Review
Melanie T.
Verified User in Law Practice
Sending review requests is easy, we've multiplied the number of reviews we've received tenfold in less than 3 months. Downloading a transcript of the texts is easy and nice to look at.
Most Helpful Critical Review
Kayla W.
Verified User in Retail
More steps than other apps to complete tasks.
Andrea V.
Verified User in Veterinary
Update 7-18-23: Still one of the best things we've done! An app update that they've done is in the automatic text sent out to clients after pick up for their feedback if they choose a 7 or lower it gives them also an option to leave a message to give us a...
Melanie T.
Verified User in Law Practice
Sending review requests is easy, we've multiplied the number of reviews we've received tenfold in less than 3 months. Downloading a transcript of the texts is easy and nice to look at.
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Kayla W.
Verified User in Retail
More steps than other apps to complete tasks.
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Kenect has no discussions with answers
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