Compare Birdeye and Grade.us 
At a Glance
Market Segments
Small-Business (55.3% of reviews)
Small-Business (85.3% of reviews)
Entry-Level Pricing
No pricing available
$60 per seat/location (3 seat minimum)
Birdeye
Star Rating
(3,148)4.7 out of 5
Market Segments
Small-Business (55.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeGrade.us
Star Rating
(143)4.6 out of 5
Market Segments
Small-Business (85.3% of reviews)
Entry-Level Pricing
$60 per seat/location (3 seat minimum)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grade.us excels in its Bulk SMS feature, scoring 9.0, which allows businesses to efficiently reach a large audience. In contrast, Birdeye's similar feature, while effective, does not match this high rating, indicating a potential area for improvement.
- Reviewers mention that Birdeye shines in Customer Feedback management, achieving a score of 9.2, which is significantly higher than Grade.us's score of 8.3. This suggests that Birdeye offers more robust tools for gathering and analyzing customer insights.
- G2 users highlight the superior Quality of Support from Birdeye, with a score of 9.4 compared to Grade.us's 9.1. This indicates that users may find more reliable assistance and resources when using Birdeye.
- Users on G2 report that Grade.us has a more user-friendly Customization Interface, scoring 8.8, which allows for easier tailoring of features to meet specific business needs. Birdeye, while effective, has a slightly lower score in this area, suggesting it may be less intuitive for some users.
- Reviewers mention that Birdeye's Online Listings management is particularly strong, with a score of 9.1, which helps businesses maintain their presence across various platforms. Grade.us, while competent, does not reach this level of effectiveness.
- Users say that Grade.us's Patient Feedback Management feature, scoring 9.2, is particularly beneficial for healthcare providers, making it a preferred choice in that sector compared to Birdeye's offerings, which may not be as specialized.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableGrade.us
Professional
$60
per seat/location (3 seat minimum)
Complete review management and marketing solution for Individual Marketers and Consultants
- 3 seat minimum to support different campaigns, locations, or clients.
- Free Setup
- White-label landing pages, widgets, forms and reports
Free Trial
Birdeye
Free Trial is available
Grade.us
Free Trial is available
Ratings
Meets Requirements
9.3
2,659
9.0
125
Ease of Use
9.3
2,708
8.9
123
Ease of Setup
9.1
1,836
8.7
106
Ease of Admin
9.3
1,655
8.9
106
Quality of Support
9.4
2,562
9.1
120
Has the product been a good partner in doing business?
9.5
1,660
9.3
106
Product Direction (% positive)
9.4
2,621
8.6
122
Features by Category
Messenger
8.8
348
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.8
351
|
Verified
Not enough data
8.8
348
|
Verified
Not enough data
Channels
8.9
365
|
Verified
Not enough data
9.0
356
|
Verified
Not enough data
9.0
366
|
Verified
Not enough data
8.1
290
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
Customers
8.9
355
|
Verified
Not enough data
8.7
345
Not enough data
9.0
354
|
Verified
Not enough data
8.7
339
|
Verified
Not enough data
8.6
321
Not enough data
Text Messaging
9.0
224
Not enough data
9.1
222
Not enough data
8.8
202
Not enough data
9.1
234
Not enough data
Feature Not Available
Not enough data
8.8
201
Not enough data
8.9
210
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
219
Not enough data
9.1
217
Not enough data
8.6
162
Not enough data
8.4
165
Not enough data
8.3
148
Not enough data
8.7
162
Not enough data
Listing Management
8.8
343
|
Verified
Not enough data
8.8
318
|
Verified
Not enough data
8.4
274
Not enough data
8.7
340
|
Verified
Not enough data
Performance
8.9
388
|
Verified
Not enough data
9.0
388
|
Verified
Not enough data
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local Search Optimization
8.6
139
Not enough data
9.1
291
|
Verified
Not enough data
9.2
306
|
Verified
Not enough data
9.4
311
|
Verified
Not enough data
8.9
281
Not enough data
9.1
312
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
277
Not enough data
8.3(won by default)
274
Not enough data
8.6(won by default)
283
Not enough data
8.4(won by default)
269
Not enough data
8.7(won by default)
278
Not enough data
8.4(won by default)
274
Not enough data
Social Management
8.8(won by default)
309
Not enough data
9.0(won by default)
307
Not enough data
8.5(won by default)
301
Not enough data
8.8(won by default)
303
Not enough data
8.0(won by default)
287
Not enough data
8.5(won by default)
282
Not enough data
8.5(won by default)
236
Not enough data
Analytics
8.7
414
Not enough data
8.9
409
Not enough data
8.7
391
Not enough data
8.0
341
Not enough data
Customization
8.5
350
Not enough data
8.2
335
Not enough data
8.6
359
Not enough data
8.4
341
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback Management
8.7
410
Not enough data
8.6
402
Not enough data
9.1
485
Not enough data
Feedback Analysis
8.7
413
Not enough data
8.8
416
Not enough data
8.7
409
Not enough data
Feedback Sources
9.5
548
Not enough data
9.1
468
Not enough data
Feature Not Available
Not enough data
9.0
439
Not enough data
Generative AI
8.7
309
Not enough data
8.7
303
Not enough data
Conversational Platform
8.8
331
Not enough data
Feature Not Available
Not enough data
8.8
286
Not enough data
8.9
257
Not enough data
Support Automation
8.7
280
Not enough data
8.7
286
Not enough data
8.8
279
Not enough data
8.8
244
Not enough data
Generative AI
8.4
182
Not enough data
8.4
179
Not enough data
Generative AI
8.8
134
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
Communication
9.1
299
|
Verified
Not enough data
9.0
324
|
Verified
Not enough data
8.7
213
Not enough data
9.1
298
|
Verified
Not enough data
8.5
192
Not enough data
Internal Use
8.9
355
|
Verified
Not enough data
9.0
294
|
Verified
Not enough data
8.7
213
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Consumer Intelligence
9.2
1430
|
Verified
8.3
26
|
Verified
8.7
1045
|
Verified
Feature Not Available
8.8
1232
|
Verified
8.6
22
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1216
|
Verified
8.5
23
|
Verified
9.2
1469
|
Verified
7.8
30
|
Verified
Media Monitoring
8.8
1258
|
Verified
7.8
20
|
Verified
8.8
1075
|
Verified
Not enough data
8.5
915
7.5
17
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
7.5
16
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Grade.us are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, Social Media Suites, Social Media Management, Live Chat, and Multi-Location Marketing Platforms
Grade.us has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Grade.us
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.6%
Construction
7.7%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Marketing and Advertising
44.3%
Internet
9.9%
Construction
3.8%
Real Estate
3.1%
Automotive
3.1%
Other
35.9%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Grade.us
Most Helpful Favorable Review
Michael C.
Verified User in Internet
Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they...
Most Helpful Critical Review
Verified User in Management Consulting
Limited in the features that we would like to be able to utilize and pretty limited customization. Also - only partial monitoring available.
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Michael C.
Verified User in Internet
Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they...
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Management Consulting
Limited in the features that we would like to be able to utilize and pretty limited customization. Also - only partial monitoring available.
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What are performance reports?
1 comment
IC
The performance reports are well outlined above, but I'll add the value to us with our clients.
There are several ways we use the reporting in...Read more
Grade.us has no more discussions with answers
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