Compare Balto and Gong 
At a Glance
Market Segments
Mid-Market (49.3% of reviews)
Mid-Market (69.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(551)4.8 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BaltoGong
Star Rating
(6,053)4.8 out of 5
Market Segments
Mid-Market (69.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording with a score of 9.6, while Balto follows closely with a score of 9.4. Reviewers mention that Gong's recording quality is superior, allowing for clearer playback and better analysis of calls.
- Reviewers mention that Balto shines in Customer Scoring with a score of 9.5, compared to Gong's 8.7. Users on G2 appreciate Balto's detailed scoring metrics that help in identifying high-potential leads more effectively.
- Users say that Balto's Speech-to-Text feature is rated at 9.2, outperforming Gong's 8.3. Reviewers highlight that Balto's transcription accuracy is particularly beneficial for teams that rely heavily on recorded conversations for training and compliance.
- G2 users report that Gong's Machine Learning capabilities score 8.8, while Balto's is higher at 9.4. Users mention that Balto's advanced algorithms provide more actionable insights from call data, enhancing lead qualification processes.
- Reviewers mention that Gong's Quality of Support is rated at 9.3, slightly lower than Balto's 9.6. Users appreciate Balto's responsive customer service and extensive knowledge base, which they find helpful for troubleshooting and onboarding.
- Users report that Balto's Playbook Creation feature scores 9.3, surpassing Gong's 8.6. Reviewers say that Balto's intuitive interface for creating and managing playbooks makes it easier for sales teams to implement best practices.
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Pricing
Entry-Level Pricing
Balto
No pricing availableGong
No pricing availableFree Trial
Balto
No trial information availableGong
No trial information availableRatings
Meets Requirements
9.5
396
9.4
4,585
Ease of Use
9.6
399
9.3
4,634
Ease of Setup
9.6
209
9.2
965
Ease of Admin
9.4
115
9.1
709
Quality of Support
9.6
385
9.3
3,257
Has the product been a good partner in doing business?
9.8
117
9.4
709
Product Direction (% positive)
9.8
362
9.0
4,262
Features by Category
Lead Facilitation
Not enough data
7.2
237
Not enough data
7.4
232
Not enough data
7.6
236
Not enough data
7.7
232
Organization
Not enough data
8.3
234
Not enough data
8.3
233
Not enough data
8.3
233
Performance Analysis
Not enough data
8.7
234
Not enough data
8.7
234
Sales Analysis
Not enough data
7.9
224
Not enough data
8.1
231
Generative AI
Not enough data
8.6
178
Not enough data
8.9
180
Call Analytics
9.4
200
9.6
2495
|
Verified
9.4
205
8.8
2224
|
Verified
9.4
216
9.1
2408
|
Verified
Feature Not Available
8.4
1569
|
Verified
Agent Performance Management
Feature Not Available
8.7
1652
|
Verified
9.2
197
8.3
2281
|
Verified
9.4
214
8.7
2068
|
Verified
Generative AI
9.4
130
8.9
448
Quality Assurance
9.6
156
Not enough data
9.5
154
Not enough data
9.5
151
Not enough data
Engagement
9.5
159
Not enough data
9.5
155
Not enough data
9.5
157
Not enough data
Performance
9.5
155
Not enough data
9.7
157
Not enough data
Generative AI
9.4
120
Not enough data
9.3
120
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
325
Not enough data
8.7
356
Not enough data
8.3
297
Not enough data
8.4
304
Not enough data
8.0
198
Not enough data
8.1
196
CRM Data Enrichment
Not enough data
9.0
350
Not enough data
8.8
335
Not enough data
9.1
370
Not enough data
Feature Not Available
Not enough data
8.6
199
Account Management
Not enough data
8.2
278
Not enough data
8.4
292
Not enough data
8.5
302
Not enough data
8.8
322
Not enough data
8.6
207
Not enough data
8.1
191
Data Sourcing
Not enough data
8.5
624
Not enough data
8.8
671
Not enough data
8.5
598
Not enough data
8.9
685
Not enough data
8.6
611
Predictive Analytics
Not enough data
8.2
607
Not enough data
8.5
636
Not enough data
8.2
622
Not enough data
8.4
609
Sales Management
Not enough data
8.5
645
Not enough data
8.3
608
Not enough data
8.6
647
Not enough data
9.0
709
Training
9.4
151
9.0
1849
|
Verified
9.5
147
9.0
2059
|
Verified
9.3
140
8.6
1411
|
Verified
Feature Not Available
9.2
2100
|
Verified
Feedback
9.5
138
9.3
2255
|
Verified
9.4
148
9.0
1737
|
Verified
9.4
141
9.0
1780
|
Verified
9.3
143
8.8
1493
|
Verified
9.3
145
9.0
1679
|
Verified
9.4
146
8.9
1769
|
Verified
9.3
142
Feature Not Available
Generative AI
9.4
78
9.0
283
Categories
Categories
Shared Categories
Balto and Gong are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Balto is categorized as Contact Center Quality Assurance
Gong is categorized as Sales Analytics, AI Sales Assistant, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
51.1%
Consumer Services
9.4%
Financial Services
5.2%
Telecommunications
4.2%
Hospital & Health Care
3.6%
Other
26.5%
Computer Software
38.0%
Information Technology and Services
16.4%
Marketing and Advertising
9.0%
Internet
5.3%
Financial Services
3.2%
Other
28.0%
Most Helpful Reviews
Balto
Most Helpful Favorable Review
Stephen R.
Verified User in Security and Investigations
I like that it's something we as a sales team can adjust to be more effective on a call. Sometimes we forget what to say or ask and it's nice to have helpful tips to guide us in the conversation. Many times objectives are brought up and Balto hears that an...
Most Helpful Critical Review
sonny m.
Verified User in Consumer Services
Some of the windows stay up to long and how some cards present themselves, when you dont say any other keys words.
Gong
Most Helpful Favorable Review
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Most Helpful Critical Review
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Stephen R.
Verified User in Security and Investigations
I like that it's something we as a sales team can adjust to be more effective on a call. Sometimes we forget what to say or ask and it's nice to have helpful tips to guide us in the conversation. Many times objectives are brought up and Balto hears that an...
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
sonny m.
Verified User in Consumer Services
Some of the windows stay up to long and how some cards present themselves, when you dont say any other keys words.
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Discussions
Has there been any thought of Balto in a higher-education context ?
2 comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 comments
LT
Certainly.Read more
What is gong software?
6 comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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