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At a Glance
Market Segments
Small-Business (60.4% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
Free Trial
Starting at $24.90
Atera
Star Rating
(951)4.6 out of 5
Market Segments
Small-Business (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansTeamViewer
Star Rating
(3,711)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Screen Sharing with a score of 9.2, allowing for seamless collaboration during remote sessions, while Atera's score of 8.7 indicates it may not be as robust in this area.
- Reviewers mention that TeamViewer's Device Management capabilities are top-notch, scoring 9.4, which includes features like remote device configuration and compliance checks, whereas Atera's score of 8.9 suggests it may lack some advanced functionalities.
- G2 users highlight TeamViewer's superior Remote Wiping feature, scoring a perfect 10.0, which is crucial for data security, while Atera's score of 5.7 indicates significant room for improvement in this critical area.
- Users on G2 appreciate TeamViewer's Reporting and Alerts functionality, which received a perfect score of 10.0, providing comprehensive insights and notifications, compared to Atera's score of 7.8, which may not offer the same depth of reporting.
- Reviewers mention that TeamViewer's Endpoint Inclusiveness is exceptional, scoring 10.0, ensuring compatibility across various devices, while Atera's score of 6.8 suggests it may not support as wide a range of endpoints.
- Users say that TeamViewer's ITIL Policy Compliance features are robust, scoring 9.4, which is essential for organizations needing to adhere to strict compliance standards, while Atera's score of 8.1 indicates it may not fully meet these requirements.
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
Atera
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
8.9
835
9.1
2,980
Ease of Use
9.2
856
9.1
3,123
Ease of Setup
9.1
710
9.1
926
Ease of Admin
9.0
578
8.9
677
Quality of Support
9.0
794
8.7
2,558
Has the product been a good partner in doing business?
9.2
572
8.6
634
Product Direction (% positive)
9.4
823
8.7
2,874
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
298
Not enough data
8.3
290
Not enough data
8.2
284
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
292
Not enough data
7.8
302
Not enough data
8.4
300
Not enough data
8.0
304
Not enough data
8.2
305
Not enough data
8.5
302
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.5
156
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
152
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
153
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
151
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
578
|
Verified
9.4
50
8.4
69
8.6
7
8.0
66
8.9
6
Monitoring and Management
9.1
572
|
Verified
9.2
49
8.3
539
|
Verified
9.2
49
8.3
535
|
Verified
9.0
50
8.6
569
|
Verified
9.1
50
8.3
70
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
70
7.9
7
Service Management
9.1
570
|
Verified
9.4
50
8.5
70
8.8
7
8.3
77
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
7.7
73
7.9
8
7.6
73
8.3
8
7.8
72
8.3
8
7.6
73
7.9
8
7.7
72
8.3
8
7.5
73
8.3
8
7.4
73
8.5
8
Presenter Tools
Not enough data
8.9
863
Not enough data
8.5
786
Not enough data
9.1
935
|
Verified
Not enough data
8.8
834
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
809
|
Verified
Not enough data
8.7
792
|
Verified
Application Tools
Not enough data
8.8
870
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.7
807
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
38
Scope
6.8
30
10.0
5
8.0
32
10.0
5
Security
7.9
32
10.0
5
7.2
30
9.3
5
5.7
27
10.0
5
Management
8.0
28
9.7
5
7.7
27
9.7
5
7.5
26
9.7
5
7.8
28
10.0
5
6.1
25
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
9.3
16
8.9
286
9.2
15
8.2
273
9.0
17
8.6
263
9.1
17
Monitoring - Network Monitoring
8.3
35
8.1
7
8.7
36
9.0
7
8.8
33
9.3
7
Management
8.4
259
9.2
16
8.4
260
9.3
16
7.9
248
9.1
17
Analytics - Network Monitoring
8.2
34
8.6
7
8.0
34
8.6
7
Security - Network Monitoring
8.4
34
9.0
7
7.8
35
9.3
7
8.3
34
8.8
7
Network Performance - Network Monitoring
8.2
34
8.6
7
8.1
34
9.3
7
AI Automation - Network Monitoring
7.7
33
8.9
6
7.6
33
9.0
7
7.4
33
9.0
7
Agentic AI - Network Monitoring
7.6
28
8.9
6
7.6
28
9.4
6
7.6
28
9.4
6
7.4
28
9.4
6
7.4
28
9.2
6
7.4
28
9.2
6
7.6
28
8.9
6
Functionality
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
8.4
27
8.7
217
8.4
27
7.8
209
8.4
26
7.1
205
7.4
25
7.9
214
8.4
27
Generative AI
7.2
195
7.9
20
7.2
192
7.8
20
Agentic AI - IT Asset Management
8.1
31
8.0
15
7.8
31
8.0
15
8.1
31
8.2
15
7.6
31
7.8
15
7.9
30
7.9
15
8.0
31
8.1
15
7.7
31
7.9
15
Management
8.8
218
9.1
26
8.1
208
8.7
26
7.6
206
8.3
21
8.0
213
7.6
23
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
9.2
548
8.4
436
9.1
540
7.3
383
8.9
490
9.0
439
9.0
516
8.2
421
8.9
501
8.2
440
9.0
508
Maintenance
8.9
440
9.0
504
7.8
391
8.9
470
Communication
Feature Not Available
9.0
501
6.1
364
8.6
446
6.1
357
8.7
449
6.9
368
8.8
471
Security
7.8
380
9.0
463
8.0
388
9.0
468
Device Support
7.4
390
8.9
496
8.2
394
9.1
503
8.2
392
9.1
503
Performance
8.3
425
9.0
475
Administration
Not enough data
9.2
22
Not enough data
9.1
21
Not enough data
9.3
22
Security
Not enough data
9.2
21
Not enough data
8.9
19
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
29
Operating System
Not enough data
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Management
Not enough data
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Security
Not enough data
8.7
29
Not enough data
8.9
31
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Analysis
8.2
76
8.9
18
Platform
7.9
77
9.2
19
8.8
79
9.0
17
8.1
76
9.1
17
8.3
81
8.8
17
8.5
80
9.5
17
Security
8.3
80
9.2
17
9.0
81
9.3
15
7.4
78
9.2
15
8.2
79
9.7
15
8.1
76
9.1
15
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1394
Not enough data
8.7
1305
Not enough data
8.6
1301
Not enough data
8.6
1282
Not enough data
8.7
1319
Not enough data
8.7
1392
Not enough data
8.9
1459
Platform
Not enough data
8.9
1407
Not enough data
8.7
1366
Not enough data
8.7
1331
Not enough data
9.1
1494
Security
Not enough data
8.6
1193
Not enough data
8.8
1339
Not enough data
8.7
1282
Categories
Categories
Shared Categories
Atera and TeamViewer are categorized as Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Asset Management, Remote Support, Enterprise IT Management, and Network Monitoring
Unique Categories
TeamViewer is categorized as SAP Store, Screen Sharing, ServiceNow Store Apps, Remote Desktop, Mobile Device Management (MDM), and Co-Browsing
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Computer & Network Security
13.4%
Hospital & Health Care
3.4%
Telecommunications
3.0%
Manufacturing
2.9%
Other
46.5%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.7%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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