Compare Atera and MSP360 RMM 
At a Glance
Market Segments
Small-Business (60.2% of reviews)
Small-Business (94.4% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(788)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 7 pricing plansMSP360 RMM
Star Rating
(18)4.3 out of 5
Market Segments
Small-Business (94.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about MSP360 RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Atera excels in "Ease of Use" with a score of 9.2, while MSP360 RMM falls behind at 7.9. Reviewers mention that Atera's intuitive interface makes it easier for new users to navigate and manage their tasks effectively.
- Reviewers mention that Atera's "Ticket Creation User Experience" scores 8.5, indicating a smooth process for users, whereas MSP360 RMM's ticketing system is perceived as less user-friendly, leading to a score of 8.4. Users on G2 appreciate Atera's streamlined ticketing workflow.
- G2 users highlight Atera's superior "Remote Monitoring" capabilities with a score of 9.1 compared to MSP360 RMM's 8.3. Reviewers say that Atera provides more comprehensive monitoring tools that help in proactive issue resolution.
- Users report that Atera's "Quality of Support" is rated at 9.0, slightly lower than MSP360 RMM's 9.1. However, reviewers mention that Atera's support team is responsive and helpful, making it a reliable partner for businesses.
- Reviewers mention that Atera's "Asset Management" feature scores 8.3, while MSP360 RMM struggles with a score of 6.7. Users on G2 appreciate Atera's robust asset tracking and management capabilities, which are crucial for IT operations.
- Users say that Atera's "Product Direction" is rated at 9.4, indicating a strong positive outlook for future updates and features, while MSP360 RMM's score of 8.2 suggests a less optimistic view among its users. Reviewers mention that Atera's commitment to innovation is a significant advantage.
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Pricing
Entry-Level Pricing
MSP360 RMM
No pricing availableFree Trial
Atera
Free Trial is available
MSP360 RMM
Free Trial is available
Ratings
Meets Requirements
8.9
701
8.1
14
Ease of Use
9.2
714
7.9
14
Ease of Setup
9.1
563
9.0
14
Ease of Admin
9.0
499
8.7
13
Quality of Support
9.0
664
9.1
13
Has the product been a good partner in doing business?
9.2
493
9.2
14
Product Direction (% positive)
9.4
692
8.2
13
Features by Category
Ticket and Case Management
8.6
229
Not enough data
8.5
229
Not enough data
8.4
228
Not enough data
8.1
222
Not enough data
8.1
215
Not enough data
8.1
223
Not enough data
8.1
223
Not enough data
8.0
217
Not enough data
Generative AI
6.9
172
Not enough data
7.0
175
Not enough data
Communication Channels
8.1
218
Not enough data
8.6
218
Not enough data
8.0
213
Not enough data
6.0
202
Not enough data
5.8
200
Not enough data
Platform
7.1
214
Not enough data
7.7
224
Not enough data
8.4
223
Not enough data
7.9
224
Not enough data
8.0
226
Not enough data
8.4
223
Not enough data
Administration
8.0
107
Not enough data
8.3
110
Not enough data
8.6
112
Not enough data
Service Desk
8.7
107
Not enough data
8.4
108
Not enough data
8.4
107
Not enough data
Management
8.4
104
Not enough data
8.8
104
Not enough data
8.6
102
Not enough data
8.4
102
Not enough data
8.0
98
Not enough data
Functionality
8.5
106
Not enough data
8.5
103
Not enough data
8.8
105
Not enough data
8.6
103
Not enough data
Administration
8.9
459
|
Verified
8.6
12
7.7
360
6.7
6
8.3
427
|
Verified
Feature Not Available
Monitoring and Management
9.1
458
|
Verified
8.3
13
8.2
429
|
Verified
Feature Not Available
8.3
425
|
Verified
7.3
11
8.6
455
|
Verified
8.1
12
Organization
8.1
401
|
Verified
Feature Not Available
Service Management
8.4
417
|
Verified
Feature Not Available
9.1
453
|
Verified
7.1
12
8.7
427
|
Verified
7.8
9
Scope
7.0
10
Not enough data
7.8
12
Not enough data
Security
7.5
12
Not enough data
7.5
10
Not enough data
5.6
8
Not enough data
Management
7.7
10
Not enough data
6.7
8
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
4.8
7
Not enough data
Functionality
8.9
233
Not enough data
8.9
238
Not enough data
8.0
225
Not enough data
8.5
215
Not enough data
Management
8.3
212
Not enough data
8.2
213
Not enough data
7.7
201
Not enough data
Asset Inventory
8.8
170
Not enough data
8.7
163
Not enough data
7.7
156
Not enough data
6.8
152
Not enough data
7.8
161
Not enough data
Generative AI
7.0
142
Not enough data
6.9
139
Not enough data
Management
8.7
165
Not enough data
7.9
156
Not enough data
7.3
154
Not enough data
7.8
161
Not enough data
Administration
8.6
365
Not enough data
8.3
362
Not enough data
7.1
311
Not enough data
8.9
365
Not enough data
8.1
348
Not enough data
8.1
366
Not enough data
Maintenance
8.9
369
Not enough data
7.8
318
Not enough data
Communication
7.7
326
Not enough data
5.8
292
Not enough data
5.8
285
Not enough data
6.7
298
Not enough data
Security
7.6
308
Not enough data
7.9
315
Not enough data
Device Support
7.3
316
Not enough data
8.2
323
Not enough data
8.1
320
Not enough data
Performance
8.2
353
Not enough data
Generative AI
7.2
236
Not enough data
Incident Management
8.2
154
Not enough data
8.3
154
Not enough data
8.7
149
Not enough data
8.0
155
Not enough data
7.9
148
Not enough data
Reporting
8.4
153
Not enough data
8.2
149
Not enough data
7.4
145
Not enough data
Access & Usability
7.1
153
Not enough data
8.4
148
Not enough data
7.8
145
Not enough data
8.0
143
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.5
43
Not enough data
Platform
7.3
44
Not enough data
8.6
45
Not enough data
7.6
43
Not enough data
8.0
48
Not enough data
8.2
47
Not enough data
Security
7.9
47
Not enough data
8.8
47
Not enough data
6.7
46
Not enough data
7.7
45
Not enough data
7.6
44
Not enough data
Categories
Categories
Shared Categories
Atera and MSP360 RMM are categorized as Remote Monitoring & Management (RMM)
Unique Categories
MSP360 RMM has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MSP360 RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.6%
Computer & Network Security
13.4%
Manufacturing
3.1%
Hospital & Health Care
3.1%
Consumer Services
2.8%
Other
45.1%
Information Technology and Services
55.6%
Computer & Network Security
27.8%
Medical Practice
5.6%
Electrical/Electronic Manufacturing
5.6%
Computer Hardware
5.6%
Other
0.0%
Most Helpful Reviews
Atera
Most Helpful Favorable Review
Paul M.
Verified User in Information Technology and Services
The cost is a big plus, but I do like how it has a full set of features and seems to be implementing new features at a regular pace. The new AI additions as well the community site have been a big plus. I have already used the tools to write scripts that...
Most Helpful Critical Review
luke s.
Verified User in Information Technology and Services
Performance issues over mulitple tabs, poor ticket search function
MSP360 RMM
Most Helpful Favorable Review
Jim T.
Verified User in Computer Hardware
MSP360 is easy to use and covers all my business needs. Their integrated monitoring gives a snapshot of each PC, their backup is simple to deploy and monitor and their remote access is a breeze. I can push updates to each PC as needed. They stay on top...
Most Helpful Critical Review
Jay H.
Verified User in Computer & Network Security
I do not use the product much. It would be nice to have dynamic groups of computers that can be monitored for issues such as services not running.
Paul M.
Verified User in Information Technology and Services
The cost is a big plus, but I do like how it has a full set of features and seems to be implementing new features at a regular pace. The new AI additions as well the community site have been a big plus. I have already used the tools to write scripts that...
Jim T.
Verified User in Computer Hardware
MSP360 is easy to use and covers all my business needs. Their integrated monitoring gives a snapshot of each PC, their backup is simple to deploy and monitor and their remote access is a breeze. I can push updates to each PC as needed. They stay on top...
luke s.
Verified User in Information Technology and Services
Performance issues over mulitple tabs, poor ticket search function
Jay H.
Verified User in Computer & Network Security
I do not use the product much. It would be nice to have dynamic groups of computers that can be monitored for issues such as services not running.
Alternatives
Discussions
How does your pricing compare to the traditional RMM vendors?
1 comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What kind of failovers do you have to ensure your end-users do not experience downtime?
1 comment
Official Response from Atera
We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two...Read more
MSP360 RMM has no discussions with answers
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