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At a Glance
AskNicely
AskNicely
Star Rating
(993)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Information
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plans
TopBox
TopBox
Star Rating
(15)4.5 out of 5
Market Segments
Mid-Market (100.0% of reviews)
Information
Entry-Level Pricing
$995 per month
Browse all 3 pricing plans
Featured Products

AskNicely vs TopBox

When assessing the two solutions, reviewers found AskNicely easier to use, set up, and administer. However, reviewers preferred doing business with TopBox overall.

  • Reviewers felt that AskNicely meets the needs of their business better than TopBox.
  • When comparing quality of ongoing product support, reviewers felt that AskNicely is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of TopBox over AskNicely.
Pricing
Entry-Level Pricing
AskNicely
PLATFORM
Contact Us
Per Year
Browse all 2 pricing plans
TopBox
TopBox Insights
$995
per month
Browse all 3 pricing plans
Free Trial
AskNicely
No trial information available
TopBox
No trial information available
Ratings
Meets Requirements
9.3
838
8.5
14
Ease of Use
9.4
852
7.7
14
Ease of Setup
9.2
545
8.9
9
Ease of Admin
9.3
545
8.7
9
Quality of Support
9.4
754
9.2
13
Has the product been a good partner in doing business?
9.5
538
10.0
9
Product Direction (% positive)
9.1
838
9.2
14
Features by Category
9.0
1,077
Not enough data
Analytics
9.7
178
Not enough data
9.6
152
Not enough data
9.3
137
Not enough data
8.6
126
Not enough data
Customization
8.9
135
Not enough data
8.5
115
Not enough data
8.6
117
Not enough data
8.8
117
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Categories
Categories
Shared Categories
AskNicely
AskNicely
TopBox
TopBox
AskNicely and TopBox share no categories
Unique Categories
AskNicely
AskNicely is categorized as Experience Management
TopBox
TopBox is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
AskNicely
AskNicely
Small-Business(50 or fewer emp.)
43.8%
Mid-Market(51-1000 emp.)
47.7%
Enterprise(> 1000 emp.)
8.5%
TopBox
TopBox
Small-Business(50 or fewer emp.)
0%
Mid-Market(51-1000 emp.)
100.0%
Enterprise(> 1000 emp.)
0%
Reviewers' Industry
AskNicely
AskNicely
Computer Software
12.8%
Information Technology and Services
8.9%
Internet
5.6%
Health, Wellness and Fitness
4.9%
Marketing and Advertising
4.4%
Other
63.4%
TopBox
TopBox
Computer Software
57.1%
Internet
21.4%
Marketing and Advertising
14.3%
Human Resources
7.1%
Other
0.0%
Most Helpful Reviews
AskNicely
AskNicely
Most Helpful Favorable Review
Joel D.
JD
Joel D.
Verified User in Computer Software

Workflows that enable further automation, the ability to integrate with other applications as well as post positive reviews to my website, and the easy to use dashboards that allow me to see my overall NPS and NPS by other variables.

Most Helpful Critical Review
Astrid S.
AS
Astrid S.
Verified User in Health, Wellness and Fitness

We've had a couple of instances where the product didn't behave as expected, and either stopped sending surveys reliably or sent too many surveys to a select set of users. It was difficult to get fast help and clarity on how to resolve the issue given the...

TopBox
TopBox
Most Helpful Favorable Review
Alejandro O.
AO
Alejandro O.
Verified User in Computer Software

1. The TopBox team: Steve has been fantastic to work with. He always presented himself available for support, and was with my team every step of the way. 2. The product itself: as an end-user, the product is intuitive enough to understand the available...

Most Helpful Critical Review
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AskNicely
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Discussions
AskNicely
AskNicely Discussions
Can you support different languages?
1 comment
Madeline A.
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 comment
Steve W.
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
TopBox
TopBox Discussions
Monty the Mongoose crying
TopBox has no discussions with answers