Compare Appcues and Whatfix 
At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Enterprise (41.1% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Appcues
Star Rating
(330)4.6 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about AppcuesWhatfix
Star Rating
(358)4.6 out of 5
Market Segments
Enterprise (41.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in Quality of Support with a score of 9.7, while Appcues, although still strong, has a lower score of 9.1. Reviewers mention that the responsiveness and helpfulness of Whatfix's support team significantly enhance the user experience.
- Reviewers mention that Whatfix's Text Bubble Walkthroughs received a high score of 9.0, indicating a preference for its interactive guidance features. In contrast, Appcues scored 8.9 in the same category, suggesting that while it is effective, it may not be as engaging as Whatfix's offerings.
- Users on G2 highlight Whatfix's superior Knowledge Base with a score of 8.9, compared to Appcues' 8.3. Reviewers say that the comprehensive and easily navigable resources provided by Whatfix make it easier for users to find solutions independently.
- G2 users report that Whatfix's Account-Level Analytics scored 8.0, while Appcues does not have a score listed for this feature. This suggests that Whatfix may provide more robust analytics capabilities, which are crucial for understanding user engagement.
- Users say that Whatfix shines in Product Direction with a positive score of 9.7, indicating strong confidence in the product's future development. Appcues, with a score of 9.0, is still viewed positively, but Whatfix's higher score suggests a more favorable outlook among its users.
- Reviewers mention that Whatfix's Ease of Setup scored 8.2, while Appcues scored slightly higher at 8.4. However, users report that the overall onboarding experience with Whatfix is more intuitive, making it easier for new users to get started quickly.
Featured Products
Sponsored
Croct
(27)
Customer Self-Service
Visit Website
Sponsored
Product Fruits
(122)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Full-featured, 14-day free trial of Appcues. No credit card required.
- Boost activation with tailored onboarding
- Improve conversion by reducing time to value
- Create stickiness with feature adoption
Whatfix
No pricing availableFree Trial
Appcues
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.6
274
8.9
277
Ease of Use
8.7
277
8.7
278
Ease of Setup
8.4
153
8.2
232
Ease of Admin
8.8
144
8.5
236
Quality of Support
9.1
259
9.7
278
Has the product been a good partner in doing business?
9.2
142
9.5
235
Product Direction (% positive)
9.0
256
9.7
264
Features by Category
User Analysis
8.5
141
8.2
109
7.5
166
8.1
127
User Support
8.5
169
8.2
120
7.2
92
8.1
98
8.2
136
8.1
100
Walkthrough Type
8.3
107
8.7
123
8.9
167
9.0
144
Product Analytics
Not enough data
8.0
38
Not enough data
8.2
38
Not enough data
7.9
34
Not enough data
7.8
35
Not enough data
7.7
35
Not enough data
7.2
29
Not enough data
7.3
26
Not enough data
7.8
33
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.9
124
Not enough data
8.8
120
Not enough data
8.4
74
Not enough data
7.1
49
Not enough data
8.3
64
Self-Service Platform
Not enough data
8.6
69
Not enough data
8.3
67
Not enough data
7.9
58
Not enough data
8.1
69
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
6.0
8
Not enough data
7.9
7
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Reporting
9.1
9
Not enough data
8.0
9
Not enough data
Personalization
8.5
9
Not enough data
7.9
8
Not enough data
7.5
8
Not enough data
Administration
8.0
9
Not enough data
7.4
7
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
Categories
Categories
Shared Categories
Appcues and Whatfix are categorized as Digital Adoption Platform
Unique Categories
Reviews
Reviewers' Company Size
Appcues
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.4%
Information Technology and Services
16.0%
Marketing and Advertising
8.9%
Financial Services
6.4%
Internet
4.9%
Other
30.4%
Computer Software
17.0%
Information Technology and Services
12.9%
Insurance
3.7%
Telecommunications
3.4%
Financial Services
3.4%
Other
59.5%
Most Helpful Reviews
Appcues
Most Helpful Favorable Review
Jason G.
Verified User in Information Technology and Services
It is relatively easy to use and allows us non-programmers the ability to put up announcements and product walk throughs quickly and easily. We have added our own targeting criteria which is really powerful for us. So we can target users based on their...
Most Helpful Critical Review
Verified User in Computer Software
We ran into a lot of problems when trying to integrate this into an AngularJS application. We demanded some pretty intense multi-step flows that triggered events within our single page app, and just wasn't possible with Appcues. There's no way to execute...
Whatfix
Most Helpful Favorable Review
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Most Helpful Critical Review
bailey k.
Verified User in Professional Training & Coaching
There is a lack of transparency with partners, and felt that input was not taken seriously.
Jason G.
Verified User in Information Technology and Services
It is relatively easy to use and allows us non-programmers the ability to put up announcements and product walk throughs quickly and easily. We have added our own targeting criteria which is really powerful for us. So we can target users based on their...
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Verified User in Computer Software
We ran into a lot of problems when trying to integrate this into an AngularJS application. We demanded some pretty intense multi-step flows that triggered events within our single page app, and just wasn't possible with Appcues. There's no way to execute...
bailey k.
Verified User in Professional Training & Coaching
There is a lack of transparency with partners, and felt that input was not taken seriously.
Discussions
What does Appcues do?
3 comments
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 comments
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
What does Whatfix do?
3 comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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