Compare Appcues and Userflow

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At a Glance
Appcues
Appcues
Star Rating
(331)4.6 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Information
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about Appcues
Userflow
Userflow
Star Rating
(105)4.8 out of 5
Market Segments
Small-Business (62.7% of reviews)
Information
Entry-Level Pricing
Free Trial
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Appcues excels in its "Quality of Support," with a score of 9.1, while Userflow shines even brighter with a score of 9.8, indicating that Userflow provides more responsive and helpful customer service.
  • Reviewers mention that Userflow's "Ease of Use" is rated at 9.3, which is higher than Appcues' score of 8.7, suggesting that Userflow may offer a more intuitive interface for new users.
  • G2 users highlight that Appcues has a strong "User Segmentation" feature, scoring 8.5, but Userflow matches this score while also providing better "Multi-Language Support" at 8.3 compared to Appcues' 7.1, making Userflow more suitable for diverse user bases.
  • Users on G2 report that Appcues' "Audio-visual Walkthroughs" score 8.3, which is lower than Userflow's impressive 9.4, indicating that Userflow may offer more engaging and effective onboarding experiences.
  • Reviewers say that while both products offer "Custom Targeting," Appcues scores 8.1, which is slightly lower than Userflow's performance, suggesting that Userflow may provide more robust options for personalized user experiences.
  • Users report that Appcues has a lower score of 6.2 in "A/B Testing" compared to Userflow, which does not have a specific score listed but is generally perceived to have better testing capabilities, indicating a potential advantage for Userflow in optimizing user engagement strategies.
Featured Products
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Learn more about Appcues
Userflow
Free Trial
Free Trial
Browse all 4 pricing plans
Free Trial
Appcues
Free Trial is available
Userflow
Free Trial is available
Ratings
Meets Requirements
8.6
276
9.2
75
Ease of Use
8.6
279
9.3
76
Ease of Setup
8.4
155
9.3
43
Ease of Admin
8.8
144
9.3
43
Quality of Support
9.1
262
9.8
73
Has the product been a good partner in doing business?
9.2
142
9.7
41
Product Direction (% positive)
9.0
258
9.8
63
Features by Category
Digital Adoption PlatformHide 7 FeaturesShow 7 Features
8.2
185
8.7
54
User Analysis
8.4
143
8.7
30
7.5
168
7.6
36
User Support
8.5
171
8.6
41
7.1
94
8.3
23
8.1
138
8.9
33
Walkthrough Type
8.2
109
9.4
37
8.8
169
9.8
50
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile App OptimizationHide 15 FeaturesShow 15 Features
8.1
9
Not enough data
Variation Testing
6.0
8
Not enough data
7.9
7
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Reporting
9.1
9
Not enough data
8.0
9
Not enough data
Personalization
8.5
9
Not enough data
7.9
8
Not enough data
7.5
8
Not enough data
Administration
8.0
9
Not enough data
7.4
7
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
Categories
Categories
Shared Categories
Appcues
Appcues
Userflow
Userflow
Appcues and Userflow are categorized as Digital Adoption Platform
Unique Categories
Userflow
Userflow has no unique categories
Reviews
Reviewers' Company Size
Appcues
Appcues
Small-Business(50 or fewer emp.)
33.5%
Mid-Market(51-1000 emp.)
57.6%
Enterprise(> 1000 emp.)
8.8%
Userflow
Userflow
Small-Business(50 or fewer emp.)
62.7%
Mid-Market(51-1000 emp.)
36.3%
Enterprise(> 1000 emp.)
1.0%
Reviewers' Industry
Appcues
Appcues
Computer Software
33.5%
Information Technology and Services
15.9%
Marketing and Advertising
9.1%
Financial Services
6.4%
Internet
4.9%
Other
30.2%
Userflow
Userflow
Computer Software
46.1%
Information Technology and Services
16.7%
Financial Services
6.9%
Marketing and Advertising
2.9%
Internet
2.9%
Other
24.5%
Most Helpful Reviews
Appcues
Appcues
Most Helpful Favorable Review
JG
Jason G.
Verified User in Information Technology and Services

It is relatively easy to use and allows us non-programmers the ability to put up announcements and product walk throughs quickly and easily. We have added our own targeting criteria which is really powerful for us. So we can target users based on their...

Most Helpful Critical Review
Verified User in Financial Services
GF
Verified User in Financial Services

I have been going back and forth with support for over a week with no resolution to the dynamic URL error their system seems to have. Support takes over 24 hrs to respond and when they finally respond, they do not provide a solution to the issue we are...

Userflow
Userflow
Most Helpful Favorable Review
KL
Kristian Kragholm L.
Verified User in Marketing and Advertising

Userflow helps us save time and money by automating our product walktroughs. Also the support is effective and helpfull, and listens to your proposals for new functions or ways to make the present ones even better.

Most Helpful Critical Review
FO
Flavia O.
Verified User in Computer Software

I wish that we could better link things by crating projects where I could organize flows, launchers and CSATs that are all interconnected and related to the same thing.

Alternatives
Appcues
Appcues Alternatives
Pendo
Pendo
Add Pendo
WalkMe
WalkMe
Add WalkMe
Chameleon
Chameleon
Add Chameleon
Intercom
Intercom
Add Intercom
Userflow
Userflow Alternatives
Pendo
Pendo
Add Pendo
Userpilot
Userpilot
Add Userpilot
UserGuiding
UserGuiding
Add UserGuiding
WalkMe
WalkMe
Add WalkMe
Discussions
Appcues
Appcues Discussions
What does Appcues do?
3 comments
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 comments
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
Userflow
Userflow Discussions
What are user flows for?
1 comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Monty the Mongoose crying
Userflow has no more discussions with answers