Compare Amex GBT Egencia and SAP Concur 
At a Glance
Market Segments
Enterprise (49.8% of reviews)
Enterprise (55.7% of reviews)
Entry-Level Pricing
No pricing available
$9/report average price*
Amex GBT Egencia
Star Rating
(751)4.5 out of 5
Market Segments
Enterprise (49.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Amex GBT EgenciaSAP Concur
Star Rating
(6,171)4.0 out of 5
Market Segments
Enterprise (55.7% of reviews)
Entry-Level Pricing
$9/report average price*
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Concur excels in its Invoice Processing capabilities, particularly with features like Matching and Payments, which received high scores of 9.2 and 9.0 respectively. In contrast, Amex GBT Egencia's invoice processing features, while solid, do not quite match this level of performance.
- Reviewers mention that Amex GBT Egencia shines in Travel Management, especially in Ease of Booking and Itinerary Management, where it scored 8.9, compared to SAP Concur's 8.1 and 8.3. This makes it a preferred choice for users focused on travel efficiency.
- G2 users highlight that SAP Concur's Expense Reports feature, particularly in Digital Receipt Management and Smart Categorization, is robust, scoring 8.5 and 8.0 respectively. However, Amex GBT Egencia outperforms in these areas with scores of 8.8, indicating a more user-friendly experience.
- Users on G2 report that Amex GBT Egencia offers superior Mobile Functionality, with a score of 9.0, making it easier for users to manage travel and expenses on the go. SAP Concur, while functional, scored lower at 8.6, suggesting room for improvement in mobile user experience.
- Reviewers mention that SAP Concur's Quality of Support is rated at 8.0, which is decent but falls short compared to Amex GBT Egencia's impressive score of 9.0. This difference indicates that users may find more reliable assistance with Amex GBT Egencia.
- Users say that both products have strong Compliance features, but Amex GBT Egencia edges out with a score of 9.0 compared to SAP Concur's 8.8. This suggests that users may feel more secure with Amex GBT Egencia in terms of adhering to regulatory requirements.
Featured Products
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Pricing
Entry-Level Pricing
Amex GBT Egencia
No pricing availableSAP Concur
Automate
$9
/report average price*
Automate spending processes for more visibility and control.
- Automated expense reporting and receipt capture
- Customizable spending policies
- Dashboard reporting for visibility
Free Trial
Amex GBT Egencia
No trial information availableSAP Concur
Free Trial is available
Ratings
Meets Requirements
9.0
567
8.7
5,409
Ease of Use
9.0
571
8.0
5,437
Ease of Setup
9.0
230
7.8
857
Ease of Admin
8.8
182
8.0
760
Quality of Support
8.9
495
8.0
3,863
Has the product been a good partner in doing business?
8.8
186
8.0
743
Product Direction (% positive)
7.9
518
7.1
5,310
Features by Category
Expense Reports
8.4
36
8.5
4139
|
Verified
8.5
37
8.6
3368
|
Verified
8.7
37
8.0
3313
|
Verified
8.7
36
8.5
3973
|
Verified
8.6
27
8.8
3958
|
Verified
8.4
22
8.4
1943
|
Verified
8.6
38
8.6
2693
|
Verified
Travel Management
8.9
276
|
Verified
8.1
3171
|
Verified
8.8
271
|
Verified
8.3
3056
|
Verified
9.0
277
|
Verified
8.5
3013
|
Verified
8.3
176
|
Verified
8.3
2222
|
Verified
Client Invoicing
8.6
28
8.3
1431
|
Verified
8.6
30
8.5
1602
|
Verified
9.0
26
8.4
1244
|
Verified
Mobile
8.4
29
8.8
3467
|
Verified
8.1
23
8.6
2317
|
Verified
8.6
45
8.6
2556
|
Verified
Platform
8.2
26
7.9
565
|
Verified
8.9
25
8.1
1944
|
Verified
Administration
8.9
21
8.4
1050
|
Verified
Administration
8.8
22
8.3
1234
|
Verified
8.7
26
8.4
1408
|
Verified
8.8
36
8.5
1460
|
Verified
8.6
30
8.5
1310
|
Verified
8.7
30
8.6
1444
|
Verified
Platform
8.1
30
8.3
1533
|
Verified
7.6
21
8.1
1030
|
Verified
8.3
24
8.3
1006
|
Verified
8.6
37
8.4
1719
|
Verified
8.5
32
8.3
1472
|
Verified
8.3
23
Feature Not Available
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment Cards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payments
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Fraud & Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Management
Not enough data
9.1
77
Not enough data
Feature Not Available
Not enough data
9.2
72
Invoice Processing
Not enough data
9.2
71
Not enough data
9.0
75
Not enough data
9.2
77
Not enough data
9.3
71
Analytics
Not enough data
9.2
77
Not enough data
Feature Not Available
Not enough data
9.2
71
Integration
Not enough data
9.3
78
Not enough data
9.3
75
Not enough data
9.1
77
Risk
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Recovery
Not enough data
9.0
72
Not enough data
9.1
75
Audit
Not enough data
9.2
71
Not enough data
Feature Not Available
Not enough data
9.0
70
Not enough data
9.2
75
Fraud
Not enough data
9.1
70
Not enough data
8.9
75
Not enough data
9.2
73
Invoice Generation
Not enough data
8.6
312
|
Verified
Not enough data
8.8
328
|
Verified
Not enough data
8.8
298
|
Verified
Invoice Processing
Not enough data
8.9
379
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
170
|
Verified
Analytics
Not enough data
Feature Not Available
Not enough data
8.6
271
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
9.0
173
|
Verified
Integration
Not enough data
8.8
300
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
271
|
Verified
Not enough data
8.9
155
|
Verified
Expense Reporting
8.7
154
|
Verified
8.8
325
|
Verified
8.7
158
|
Verified
8.5
285
|
Verified
9.0
204
|
Verified
8.8
305
|
Verified
9.0
209
|
Verified
8.6
316
|
Verified
Travel Management
8.9
276
|
Verified
8.1
3171
|
Verified
8.8
271
|
Verified
8.3
3056
|
Verified
9.0
277
|
Verified
8.5
3013
|
Verified
8.3
176
|
Verified
8.3
2222
|
Verified
Approval
9.1
242
|
Verified
8.8
316
|
Verified
9.1
213
|
Verified
8.8
314
|
Verified
Feature Not Available
9.1
344
|
Verified
AI - Travel Management
7.7
15
8.0
29
7.5
14
7.8
30
8.2
15
8.1
30
8.6
15
7.8
30
7.7
15
8.2
30
Categories
Categories
Shared Categories
Amex GBT Egencia and SAP Concur are categorized as Travel Management, Travel & Expense Management, and Expense Management
Unique Categories
Amex GBT Egencia is categorized as Spend Management
SAP Concur is categorized as Invoice Management and AP Automation
Reviews
Reviewers' Company Size
Amex GBT Egencia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Concur
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.5%
Information Technology and Services
8.4%
Hospital & Health Care
4.3%
Financial Services
3.9%
Construction
3.9%
Other
70.9%
Information Technology and Services
7.6%
Computer Software
6.8%
Hospital & Health Care
5.8%
Higher Education
4.7%
Financial Services
4.1%
Other
71.0%
Most Helpful Reviews
Amex GBT Egencia
Most Helpful Favorable Review
Verified User in Higher Education
Ease of use and ability for me to book for other travelers 24 hours a day. It was a great resource.
Most Helpful Critical Review
Ben Ji K.
Verified User in Renewables & Environment
In my case, it doesn't offer as many locations (if you are looking for a hotel) or flights, for example, as other on line agencies, so you may end up having to abandon Egencia for a given trip because you find a better option elsewhere... I am still...
SAP Concur
Most Helpful Favorable Review
Tapan J.
Verified User in Marketing and Advertising
I can access Concur on the go via web or mobile app.I don need to remember and keep a track of all the expenses done over the journey as I can update them through the mobile app on the go.Just snapping a pic and uploading the receipt prevents the hassles of...
Most Helpful Critical Review
Verified User in Management Consulting
Concur engaged in a bait and switch approach, from the beginning, with sales and implementation team members making promises about what the platform would be able to do and then, once the trial had ended, indicating that to do what was originally promised,...
Verified User in Higher Education
Ease of use and ability for me to book for other travelers 24 hours a day. It was a great resource.
Tapan J.
Verified User in Marketing and Advertising
I can access Concur on the go via web or mobile app.I don need to remember and keep a track of all the expenses done over the journey as I can update them through the mobile app on the go.Just snapping a pic and uploading the receipt prevents the hassles of...
Ben Ji K.
Verified User in Renewables & Environment
In my case, it doesn't offer as many locations (if you are looking for a hotel) or flights, for example, as other on line agencies, so you may end up having to abandon Egencia for a given trip because you find a better option elsewhere... I am still...
Verified User in Management Consulting
Concur engaged in a bait and switch approach, from the beginning, with sales and implementation team members making promises about what the platform would be able to do and then, once the trial had ended, indicating that to do what was originally promised,...
Alternatives
Discussions
How much does egencia cost?
2 comments
Official Response from Amex GBT Egencia
Hi Nancy, We would be happy to connect you with someone that can assist you in pricing Egencia for your organization. Please let us know if you are...Read more
The mobile app is not very robust, has anyone had any workarounds with this?
1 comment
ML
I use the full site on my Mobile Safari browser. Much easier on a laptop or iPad, but workable on a smart phone.Read more
Is it now possible to book trains?
8 comments
MA
Yes, you can book trains. From my experience, Via rail in Canada.Read more
What is SAP Concur used for?
3 comments
JM
Concur is used for logging and submitting expenses, travel, mileage, etc.Read more
What is the best way to expense per diem?
2 comments
NO
I would say that depends on the goal of the submission. If we want to expense a global per diem that will not require any specific and atomized information,...Read more
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