--- title: Egencia by Amex GBT Reviews meta_title: 'Egencia by Amex GBT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 920 reviews by the users' company size, role or industry to find out how Egencia by Amex GBT works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 920 scale: '5' date_modified: '2026-07-17' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Egencia by Amex GBT Reviews **Vendor:** American Express Global Business Travel **Category:** [Travel Management Software](https://www.g2.com/categories/travel-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 920 ## About Egencia by Amex GBT Egencia by Amex GBT – Your shortcut to synchronized business travel and expense. Egencia is your travel management solution that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia gives you the visibility you need to spend less time fixing issues and more time focusing on strategy. Travel and expense information automatically flows from booking to expense, enabling you to build a travel platform tailored to your team's needs. With the Amex GBT marketplace bringing every travel option into one place, your business travelers have everything they need. ## Egencia by Amex GBT Pros & Cons **What users like:** - Users enjoy the **ease of use** with Egencia, allowing quick and hassle-free travel bookings for employees. (96 reviews) - Users appreciate the **easy booking** process of Egencia, enabling quick travel arrangements with minimal hassle for employees. (70 reviews) - Users appreciate the **convenience** of Egencia, enjoying easy itinerary access and effective communication from representatives. (58 reviews) - Users appreciate the **excellent customer support** from Egencia by Amex GBT, noting their helpfulness and communication skills. (55 reviews) - Users value the **efficiency** of Amex GBT Egencia, enjoying streamlined travel organization and centralized information access. (34 reviews) - Users praise the **intuitive interface** of Amex GBT Egencia, making travel management simple and efficient. (30 reviews) - Simplicity (30 reviews) - Users value the **efficient travel management** of Amex GBT Egencia, making booking business travel simple and quick. (29 reviews) - Experience (26 reviews) - Easy Navigation (22 reviews) **What users dislike:** - Users express frustration with **poor customer support** , facing delays and vague responses during urgent travel situations. (29 reviews) - Users report frequent **booking issues** , including unclear confirmations and challenges with payment processing, causing significant frustration. (25 reviews) - Users experience **booking confusion** with Egencia, facing challenges like long wait times and trouble accessing discounts. (20 reviews) - Users express frustration with **limited options** on Egencia, especially regarding airlines and complex booking management. (17 reviews) - Users find **pricing issues** frustrating as fare discrepancies and extra fees complicate the booking process with Egencia. (16 reviews) - Users are frustrated with **hotel issues** , including lack of receipt access and uncertain bookings impacting experiences. (15 reviews) - Users report **approval issues** with flight credits on Egencia, finding the process cumbersome and time-consuming. (13 reviews) - Expensive (12 reviews) - Approval Process (10 reviews) - Cancellation Issues (10 reviews) ## Egencia by Amex GBT Reviews ### 1. Easy to schedule work trip! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Egencia by Amex GBT?** It was so easy to schedule and narrow down options for travel. **What do you dislike about Egencia by Amex GBT?** Not necessarily a bad thing, but hotel reservation could not be changed when a different employee was assigned to go, without full cancellation and reschedule. It would have been nice to swap out the name, so we could keep the same price. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Helps narrow down the options for travel. **Official Response from Social Team:** > Hi, Thanks for the review. We are so pleased you find our platform easy to use. Thanks, Amex GBT ### 2. Great Account Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Angie b. | Facilities and Travel Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Egencia by Amex GBT?** Our Account Manager(s) have been absolutely fantastic the past few years. Very helpful and that's KEY! They take care of their customers. **What do you dislike about Egencia by Amex GBT?** From time to time, personnel have to call in for support. This has not always been a good experience. Delays and inexperienced agents. Seems Egencia kicked up their training and service has improved a lot. Great work! Seen a number of improvements over the last 12 months. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Booking and Reporting of Travel. **Official Response from Social Team:** > Hi, Thank you for the review! We are so pleased that you find our services useful. We will send your feedback to our internal team. Thanks, Amex GBT ### 3. Reliable for Business Travel, but App Needs More Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Egencia by Amex GBT?** It does the job well, it just works, what you can expect from a business travel booking tool **What do you dislike about Egencia by Amex GBT?** Some long multi-city itineraries require multiple bookings, limited functionality on the app **What problems is Egencia by Amex GBT solving and how is that benefiting you?** booking professional travel, enforcing company policy **Official Response from Social Team:** > Hi, Thank you for the review! We are pleased that our software is reliable for your business needs. We will send your feedback to our internal team. Thanks, Amex GBT ### 4. Quick and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea A. | Marketing and Administrative Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Egencia by Amex GBT?** I love that everything is in one place!! **What do you dislike about Egencia by Amex GBT?** I don't like that the hotel rates only show the cheapest rate instead of all rate types. It's misleading when the government rate is the only one showing. This causes you to have to open all hotels. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It allows us to manage all travel in one spot. **Official Response from Social Team:** > Hi Chelsea, Thank you for the review. We are so pleased that find our platform easy to use but we will take your feedback re the hotel rates back to our internal team. Thanks, Amex GBT ### 5. BEST PLATFORM **Rating:** 5.0/5.0 stars **Reviewed by:** Shah T. | Estimation and bar bending , Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Egencia by Amex GBT?** Best buisness travel management platform .leading b2b travel platform that offers good software and services for managing travel,expenses and meeting events **What do you dislike about Egencia by Amex GBT?** Nothing so far all good about it.evertything is fine **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Solves the complex and inefficient travel management related platform for booking ,expense management and travel policy compliance **Official Response from Social Team:** > Thank you for taking the time to leave your review. We're committed to offering leading software and services for managing travel, expense, and meetings & events, so it's brilliant to hear that you find Amex GBT Egencia to be the best platform for solving complex problems. ### 6. Long time user & traveler **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Egencia by Amex GBT?** I am a 20+ year client who's knowledge and experiences have grown with the company, Egencia is always updating and working to be the leader and first to marketIt is a relatively easy and intuitive tool in how it works even for the novice user not just the travel manager **What do you dislike about Egencia by Amex GBT?** you have wherever possible removed the human touch for even the simplest of question or problem resolution difficult. As a travel manager I don't have days or even sometimes weeks to wait for resolution. Many times speaking with a person allows the issue to be resolved better and quicker **What problems is Egencia by Amex GBT solving and how is that benefiting you?** A single tool/repository for Travel for business. **Official Response from Social Team:** > Hi, Thank you for the review. We are so pleased you enjoy using our platform. Also, thank you for the feedback. We will pass this on to the internal team. Thanks, Amex GBT ### 7. New Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Robert C. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Egencia by Amex GBT?** Onboarding was easy and the system is intuitive and easy to use. Like the automatic search in the system that looks for cheaper bookings to match existing reservations. Our main CSR has been VERY diligent aboiut checking in with us during our start up phase, great follow-up. **What do you dislike about Egencia by Amex GBT?** None noted so far, but we look forward to learning more about the system. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Simple setup and nice travel booking interface. **Official Response from Social Team:** > Hi Robert, Thank you for the great review. We are so pleased you enjoy using our platform and find it useful to your business needs. Thanks, Amex GBT ### 8. Experience with Egencia **Rating:** 5.0/5.0 stars **Reviewed by:** Eric T. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Egencia by Amex GBT?** The website is very easy to work through to find the travel options you need. **What do you dislike about Egencia by Amex GBT?** Egencia doesn't always show you all of the flight options that are available from the airlines websites. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I book quite a few employees for travel and having every facet of their travel in one place makes it very convenient **Official Response from Social Team:** > Hi Eric, Thank you for the positive review! We will pass your feedback on to the relevant internal teams. Thanks, Amex GBT Egencia ### 9. Senior Pefumer **Rating:** 5.0/5.0 stars **Reviewed by:** Walter S. | Senior Perfumer, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Egencia by Amex GBT?** Ease of Use, ease of Implementation and Customer Support **What do you dislike about Egencia by Amex GBT?** Basically nothing displeases me about the application. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** help me find the best travel options **Official Response from Social Team:** > Hi Walter, Thanks so much for taking the time to share your positive experience with us– it's much appreciated! Thanks, Amex GBT Egencia ### 10. Great service and very well integrated with 3rd party solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Erik H. | Sr. Strategic Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Egencia by Amex GBT?** We’ve been using Egencia as our travel management solution, and I’m really impressed with how well it integrates with our other systems. The app is intuitive and easy to use, which makes booking and managing travel so much smoother for our team. Their customer service has also been responsive and helpful whenever we’ve had questions. Overall, a great solution for business travel management! **What do you dislike about Egencia by Amex GBT?** Egencia has been helpful for managing our business travel, but there are a few areas that could use improvement. While the chatbot is fine for initial questions, I would prefer 24/7 access to a human representative for more complex issues. There should be an easier way to bypass the bot when needed. Also, the lack of integration with Norwegian airlines is a bit frustrating, as I can’t modify reservations through self-service and need to call customer support for changes. Improving these areas would make the experience much smoother. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** For me, Egencia helps streamline the entire travel planning process. While it’s easy to find flights and hotels through other tools, Egencia’s main benefit is having everything in one place, especially when things change or I need to cancel a trip. When something goes wrong, it’s incredibly convenient to have one single point of contact for handling any issues. This makes my business travel much smoother and less stressful. **Official Response from Social Team:** > Hi Erik, We are so happy you enjoy the Egencia platform. We are constantly updating our services to continue to serve our customers to take the stress out of travel. Thanks, Amex GBT ### 11. customer service is useless **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Egencia by Amex GBT?** approval process is simplified. I search for flight and hotel and approval request goes straight to my boss. **What do you dislike about Egencia by Amex GBT?** when something goes wrong there is nobody in charge to make decisions. service agents don't know what they are doing. I talked to 4-5 different agents and they kept changing how the process works. service consistency is non existent. In some case the service fee is 50% of what the actual travel item is. When calling agents don't mention any possible service fee but only the travel item price. I was quite surprised when a fee was slapped on top. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Be more transparent about possible fees. Improve customer service training so everyone know how processes work. **Official Response from Social Team:** > Hi, We are sorry to hear about your experience with us. We appreciate your feedback and will pass it back to our internal team. We are always trying to improve our service to make it easier for the customer. Thanks, Amex GBT ### 12. Egencia Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Egencia by Amex GBT?** The website is very easy to navigate. It is user friendly and has some useful features. **What do you dislike about Egencia by Amex GBT?** Sometimes customer service is difficult to reach. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I am able to book car rentals direct bill. That is helpful for my heavy travelers **Official Response from Social Team:** > Thank you for sharing your thoughts - it's great to hear that you find our website easy to navigate and user-friendly and that our direct billing for car rentals is helpful for your frequent travelers. We apologize for any challenges you've encountered in reaching our customer service team. Your feedback is valuable, and we're committed to enhancing our accessibility. ### 13. Amex GBT honest reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Japhet K. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Egencia by Amex GBT?** I like it because of its integrations to multiple softwares **What do you dislike about Egencia by Amex GBT?** For me it has user responsiveness which is abit low and needs to be rectified **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It has helped bring cost savings across **Official Response from Social Team:** > Hi Japhet, Thank you for the review! We are pleased you find our services helpful but we will send your feedback to our internal team. We are always looking for ways to improve our platform for our customers. Thanks, Amex GBT ### 14. A Solid Travel Booking Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Egencia by Amex GBT?** I like the ease of use and features that can be personalized to our business needs. **What do you dislike about Egencia by Amex GBT?** I would like to see an easier way to make changes or modify an existing booking (such as extend a stay at a hotel), and allow for a pop-up if an employee is trying to either book something that is self-pay or out of company policy. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia helps manage cost for travel at a corporate level much easier than consolidating everything with the use of company credit cards. **Official Response from Social Team:** > Hi Thank you for the review! We are pleased that you find our platform easy to use. We will take your feedback re the changes/ modification to the relevant internal team. Thanks, Amex GBT ### 15. Booking with Egencia is easy! **Rating:** 5.0/5.0 stars **Reviewed by:** June E. | Senior Administrative Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Egencia by Amex GBT?** The website is user friendly, and it takes just minutes to book travel through Egencia. **What do you dislike about Egencia by Amex GBT?** There is nothing that I dislike about the Egencia website. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Having to go to each company's website and booking travel. It's right there in one place on the Egencia website. **Official Response from Social Team:** > Hi June, Thank you for the brilliant review! Thanks, Amex GBT ### 16. Egencia for SME **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Egencia by Amex GBT?** Egencia is easy to navigate and has the capability from small to large companies for travel needs. The tool is easy to navigate and my account mgr is excellent. The access to a Community for questions is very helpful to a system admin. **What do you dislike about Egencia by Amex GBT?** At times their updates can make changes to your system settings that will have to be reset. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Consolidating Global travel on Egencia gives us visibility to employee locations for Duty of Care. We can keep spend on the corporate card and realize better rebates. Seeing trends from all countries allows us to focus efforts for improvement. **Official Response from Social Team:** > Hi, Thank you for leaving such a great review. We are so glad you find the product easy to navigate and that we can help your company travel needs run smoother. Thanks, Amex GBT ### 17. Easy to use corporate travel program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Egencia by Amex GBT?** It's great to have 24/7 dedicated travel agents just a phone call away so if we experience delays or cancellations we can quickly reach an agent outside of the traditional airline cues to reroute our travelers as needed. **What do you dislike about Egencia by Amex GBT?** Nothing overall, it's a great service that we've been using for years. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Aside from competitive pricing on hotels, it provides a dedicated travel agent service to our travelers, especially when traveling after hours so if they stuck or experience delays or cancellations they have a resource to turn to for help. **Official Response from Social Team:** > Hi, Thank you for the great review. We are so pleased you enjoy using our platform and find it useful to your business needs. Thanks, Amex GBT ### 18. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Randi S. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Egencia by Amex GBT?** Egencia is a user friendly program. It is self explanitory and easy to read. I like that i can book the hotel and flight, car as needed in one time sign on. I use Egencia almost daily. I am using for bookings and for expenses. I havent had to use or contact customer service alot. **What do you dislike about Egencia by Amex GBT?** when there is an error and when you cancel it still hits the credit card and then you have to wait for the credit. Ie. I booked a flight for a gentleman to find out the wrong information was given so i had to cancel the flight and start over. I was not able to find that information in Egencia but had to call the airlines dirrectly. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I cant think of anything **Official Response from Social Team:** > Hi Randi, Thank you for the great review. We are so pleased you enjoy using our platform and we will pass your feedback on to the relevant internal team. Thanks, Amex GBT Egencia ### 19. Best reporting ever! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Egencia by Amex GBT?** The best part of Egencia is the void option! Being able to void a ticket within 24hrs is a key selling point. The ease of use for my team members and knowing where everyone is when traveling. The implementation of the program is very simple as is setting up your companies travel policy. **What do you dislike about Egencia by Amex GBT?** Not always having all of the flights show up during a search. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It solves working with a travel agent which is expensive. It is a portal that accounting can pull reports for expense reporting **Official Response from Social Team:** > Hi, Thank you for the review! We are so pleased that you find our services useful your business. Thank you for your feedback, we will send it to our internal team. Thanks, Amex GBT ### 20. Very easy to schedule flights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Egencia by Amex GBT?** When setting up flights it’s very easy to understand and book flights. **What do you dislike about Egencia by Amex GBT?** I don’t find anything that I’m unhappy with. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Everything is easy to book, I haven’t had any problems. **Official Response from Social Team:** > Hi, Thank you for the review! We are pleased you find our platform easy to use and useful to your business needs. Thanks, Amex GBT ### 21. I use Egencia for my team's travel needs **Rating:** 4.0/5.0 stars **Reviewed by:** Carmelle A. | Executive Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Egencia by Amex GBT?** What I like best is all the information I need is in one place. While booking a hotel I may need a rental car or flights to multiply cities and all this can be done in one visit to Egencia. **What do you dislike about Egencia by Amex GBT?** There have been times when I've needed a larger variety of hotels that may be outside of policy, but closer to the client. I'll have to do a Google search to find what I need. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** * One Stop Shop * Efficient use of time * Excellent customer service **Official Response from Social Team:** > Hi Carmelle, Thank you for the positive review and we are glad to hear that you find our platform easy as everything is in one place. We will pass the feedback on hotel variety back to the relevant teams. Thanks, Amex GBT Egencia ### 22. AMEX GBT Egencia is a valuable servicing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Egencia by Amex GBT?** The ease of locating travel fares, making travel arrangements. Amex GBT Egencia provides a wide-range of flights, lowest airfares & hotel stay in comparison to direct air/hotel bookings. Customer service is key and AMEX GBT customer service support is excellent. **What do you dislike about Egencia by Amex GBT?** Thus far I am very happy with the Amex GBT Egencia platform. I obtain great fares, a large suite of hotels to select from (city, state, country and worldwide). I use the Amex GBT Egencia platform to book all my business travel. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Flight and hotel options, pricing, locations. This is extremely valuable when searching and selecting airfares, hotels. There is tremendous ease in searching for international hotels in close proximity to Client and Business Partner locations. This saves many hours of manual searching for individuals. **Official Response from Social Team:** > Hi, Thank you for leaving such a great review. We are happy that you enjoy our platform and find it easy to use. Thanks, Amex GBT Egencia ### 23. The AMEX GBT Egencia Web Site **Rating:** 5.0/5.0 stars **Reviewed by:** Archie J. | Plant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Egencia by Amex GBT?** AMEX GBT Egencia web site is very easy to navigate and you can schedule and plan your trip all at once or save it to work on and complete later. **What do you dislike about Egencia by Amex GBT?** I did not fine anything on AMEX GBT Egencia web site which I did not like. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** AMEX GBT Egencia allows me to have all my travel and expenses related to be managed in one web site. This allows for my travel, airline, to self populate into my expense report. **Official Response from Social Team:** > Hi Archie, Thank you for the great review. We are so pleased you find our platform enjoyable to use. Thanks, Amex GBT Egencia ### 24. Very easy setup and implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Egencia by Amex GBT?** Egencia has helped us streamline our business travels and set perimeters and guidelines to control our spending. We are saving money based on Egencia's pricing and the process was very easy to setup! **What do you dislike about Egencia by Amex GBT?** They are working on this but we wish there were more basic economy options for the cheapest fare available. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Helping us save money and control cost. **Official Response from Social Team:** > Hi, Thank you for the review! We are pleased you find our platform easy to use and useful to your business needs. Thanks, Amex GBT ### 25. Amazing service **Rating:** 4.5/5.0 stars **Reviewed by:** Ana W. | Executive assistant to Division President, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Egencia by Amex GBT?** I belong to the Egencia Circle and it is an exceptional service, anytime you will have the best service, professionals well trained and very empathetic with your travel problem and calm resolutions when related to travel changes etc **What do you dislike about Egencia by Amex GBT?** There is no downside; the call waiting is short; the services are fast and resolutions with positive results. Sometimes receiving the travel receipts after a trip change can be problematic and must request a call **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Time and accuracy, especial requests, price **Official Response from Social Team:** > Hi Ana, Thank you for the great review. We will pass your feedback on to the relevant internal team. Thanks, Amex GBT Egencia ### 26. Convenient platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Egencia by Amex GBT?** It's user friend interface, making travel booking, rent a car and hotel arrangements easy because of availability of all in one platform **What do you dislike about Egencia by Amex GBT?** Technical glitches and difficult cancellation process **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Everything thing related to travel is on this platform **Official Response from Social Team:** > Hi, Thank you for the review! We are pleased you find our services helpful but we will send your feedback to our internal team. We are always looking for ways to improve our platform for our customers. Thanks, Amex GBT ### 27. Overall easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Alex A. | Chief Product Architect, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Egencia by Amex GBT?** One stop reservation for my travel - overall easy to use **What do you dislike about Egencia by Amex GBT?** It can be a little difficult to understand which class of plane-ticket you are booking (there are several classes in economy, several in premium economy and several in business) and sometimes it is important if you have to change or rebook during your travel **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It makes it easy for me to use a one stop reservation for my business travel and have all my travel information in one place **Official Response from Social Team:** > Hi Alex, Thank you so much for your kind review – it's much appreciated! Thank you for sharing your feedback with us. We will share this on to the relevant internal team. Thanks, Amex GBT Egencia ### 28. A seamless booking experience **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie M. | Brokerage Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Egencia by Amex GBT?** Egencia is user-friendly. It's an easy and efficient process from start to finish. **What do you dislike about Egencia by Amex GBT?** I would like to see more competitive prices with hotel bookings. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia is saving me time from having to search multiple airlines and third party sources to get the best flight deals. The hotel and car rental is helpful when I need to make those reservervations as well. It's a one stop shop convenient service! **Official Response from Social Team:** > Hi Melanie, Thank you for the positive review! We will pass the want to see more competitive prices feedback on to the relevant internal teams. Thanks, Amex GBT Egencia ### 29. EA booking trips for AD **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica V. | Executive Admin, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Egencia by Amex GBT?** Very simple to use, also the customer service person explained functionality very well. **What do you dislike about Egencia by Amex GBT?** Some times the real time changes was a bit of a lag to upload. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Showed in system my Hilton Honors didnt apply at hotel, but when calling they said they were in, a bit confusing. **Official Response from Social Team:** > Hi Veronica, Thanks for great review! We are pleased that you find our platform useful for your business needs. Thanks, Amex GBT ### 30. Egencia has a superior online booking technology! **Rating:** 4.5/5.0 stars **Reviewed by:** Mark M. **Reviewed Date:** July 12, 2024 ### 31. Egencia review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Egencia by Amex GBT?** it's ease of use and the knowledge of the customer service reps (when I need to use them which is rare since Egencia is so user friendly) **What do you dislike about Egencia by Amex GBT?** I really don't ever have any issues that would count as a dislike. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** scheduling travel **Official Response from Social Team:** > Hi, Thanks for review. We are pleased that you find our platform useful for your business needs. Thanks, Amex GBT ### 32. It is very convenient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Shondra W. | flight specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2025 **What do you like best about Egencia by Amex GBT?** Very easy to use and self explanatory when booking hotels and flights **What do you dislike about Egencia by Amex GBT?** What i dislike about it is that I can't use the same card to book all passengers under the same booking **What problems is Egencia by Amex GBT solving and how is that benefiting you?** its solving all my problems **Official Response from Social Team:** > Hi Shondra, Thank you for the review. We are pleased that you find our service beneficial to your business needs. We will take your feedback re the booking to the internal team. Thanks, Amex GBT ### 33. Egencia for business **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin V. | Administrative Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Egencia by Amex GBT?** It was really easy and user-friendly to look for flights for my boss. Information was fast-provided and easy to understand. **What do you dislike about Egencia by Amex GBT?** I couldn't find an option to personalize the earch results. I had to arrange the results each time I made a new search. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It is more user-friendly with every new update they implement **Official Response from Social Team:** > Hi Ana, Thank you for the great review. We are pleased that you find our platform user friendly and will pass your feedback on to the relevant internal team. Thanks, Amex GBT Egencia ### 34. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher W. | Intermediate Planner, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Egencia by Amex GBT?** Egencia is a one-stop shop for booking business travel. I found it easy to upload my personal information, loyalty reward memberships, etc., that made booking across multiple travel vendors easy and time efficient. **What do you dislike about Egencia by Amex GBT?** There was nothing that I disliked about using Egencia. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It is easy to book flights, hotels, and car rental through a single app. **Official Response from Social Team:** > Hi Christopher, Thank you for the great review. We are so pleased that you enjoy using our platform and find is helpful for your business needs. Thanks, Amex GBT Egencia ### 35. Very nice experience using the Amex GBT Egencia website **Rating:** 5.0/5.0 stars **Reviewed by:** Nadya G. | Project coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Egencia by Amex GBT?** It's very easy to make reservations on the Amex GBT Egencia website. I've made several reservations for several people at the same time and it's very user-friendly. The prices are very competitive. Whenever I have a problem, I can call the phone number and the agents are always ready to help. The staff are very courteous and professional. I have nothing but good things to say about this agency. **What do you dislike about Egencia by Amex GBT?** I have nothing but good things to say about this agency. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Change of air departure date and modification of hotel and car reservation dates. **Official Response from Social Team:** > Hi Nadya, We are thrilled to hear about your positive experience! Thank you for your kind words and for choosing Amex GBT Egencia for your travel needs. Thanks, Amex GBT ### 36. Seamless Travel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Magesh V. | Member, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2024 **What do you like best about Egencia by Amex GBT?** Very few clicks and fast responses. Egencia App is very seamless and connects all your profiles across airline alliances or hotels. **What do you dislike about Egencia by Amex GBT?** 24X7 Chat with Consultant is missing. Bots are good but lack the human touch. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Management of all my business travels and hotels leading to expense management and approvals. **Official Response from Social Team:** > Hi Magesh, Thank you for your review! We are pleased you enjoy using our platform and find it useful for your business needs. We will pass your feedback on to the internal relevant teams. Thanks, Amex GBT Egencia ### 37. Great Customer Service In Your Time of Need **Rating:** 4.5/5.0 stars **Reviewed by:** Adrianne W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Egencia by Amex GBT?** My flight got cancelled by the airline due to bad storms. The Egencia representative went out of his way to find a flight to get me out of the city and to my next destination (which just so happened to be in Vancouver for a work conference). He was able to get me on the last flight out of Charolette, to fly me to Detroit and from Detroit to Vancouver. He was also able to put me up in a hotel that night so that I wouldn't be stranded. I was extremely stressed out and the representative was able to make a very terrible experience tolerable. **What do you dislike about Egencia by Amex GBT?** Sometimes it takes a while to get someone on the phone, especially during peak hours. There are times that the phone keeps disconnecting or the automated prompts don't work when you click on them. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia makes planning work travel easy especially if I need to make any changes to a reservation. **Official Response from Social Team:** > Hi Adrianne, Thank you for such a great review – it's much appreciated! I am sorry to hear about the issues automated prompts. We will be send this feedback to our internal team. Thanks, Amex GBT Egencia ### 38. Great company travel arrangement app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Egencia by Amex GBT?** That the contracted flights are shown only and not all the flights I cannot book for my travelers **What do you dislike about Egencia by Amex GBT?** Sometimes flights cannot be booked and you have to call customer service to resolve. Currently the customer service center keeps PST hours and I am in EST. This can be frustrating having to wait 3 hours to know if you have a flight booked or not. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** COntracted flight offerings with the company I work for. No more wading therough dozens of flights I cannot book due to contract issues. **Official Response from Social Team:** > Hi, Thank you for the positive review but we are sorry to hear about the booking issue. We will pass this information back to the relevant teams. Thanks, Amex GBT Egencia ### 39. Fast, efficient and informative **Rating:** 4.5/5.0 stars **Reviewed by:** chris w. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Egencia by Amex GBT?** Egencia very quickly picks out the closest accomodation to where I need to work from. Distance from the work location(s) are specified also. The red flag to identify which accomodation options are outside the company budget is also very helpful. Tool tips that explain which hotel/room options are paid by the company in advance versus paid by myself on arrival is definitely an important feature. Access to the Egencia platform is simple and easily integrates into the company portals. I have used Egencia twice and will definitely use it again for future travel. **What do you dislike about Egencia by Amex GBT?** The red flag system should explain that if a room/hotel is above the company budget, it can still be booked but will alert my mananger/approving staff member. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Organising travel can be difficult, time consuming and requires reimbursement from the company to fund the travel. Being able to skip the need to receive reimbursements frees up more of my own money and improves my personal cash flow. **Official Response from Social Team:** > Hi Chris, Thanks so much for taking the time to share your positive experience with us– it's much appreciated! We will share your feedback back to the relevant internal team. Thanks, Amex GBT Egencia ### 40. Egencia - Great Service ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Brenda M. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Egencia by Amex GBT?** Ease of use and excellent reporting/data features. Account manager relationship - goes above and beyond to support. **What do you dislike about Egencia by Amex GBT?** Some billing issues and credits, although they do get resolved. Changing travel not easy. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Reporting and Setting Travel Policy **Official Response from Social Team:** > Hi Brenda, Thank you for the great review. We are so pleased that you find the whole process easy and useful for your business needs. However, we appreciate your feedback and will send it back to the relevant internal team. Thanks, Amex GBT ### 41. Overall pretty easy to book and manage trips **Rating:** 4.5/5.0 stars **Reviewed by:** Rob G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Egencia by Amex GBT?** I like that I can book all aspects of my business travel through this single portal: airfare, hotel, and rental car. As I make reservations, Egencia allows - but doesn't force - to group these reservations into a "trip" to give a clear view of cost. I also appreciate the clear indication of which reservations would be outside company policy, while still displaying these options. **What do you dislike about Egencia by Amex GBT?** There are certain idiosyncrasies with the system, especially related to hotel reservations. I dislike that Egencia defaults to 3-star hotels even despite my search selection not indicating a preference for star rating. Each time I search for a hotel, I must remove the star rating filter that I didn't ask for. (I don't mind staying in 2.5-star hotels that normally get filtered from view. This can often save money for the projects without adversely impacting the travel experience.) I also don't like that Egencia opens so many new tabs just by following a standard booking flow for hotels. I'd also prefer that Egencia offer proper train and bus travel options, as well as transit booking where applicable. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia allows me to book travel when required for my projects. Corporate policy allows employees to also use the travel portal for booking personal hotel reservations, so I'll commonly use it to receive the company's negotiated hotel rates for my personal travel. **Official Response from Social Team:** > Hi Rob, Thanks so much for taking the time to share you experience with us– it's much appreciated! We will share your feedback back to the relevant internal team. Thanks, Amex GBT Egencia ### 42. Great company for corporate bookings! **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry D. | Travel Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Egencia by Amex GBT?** The program is extremely user friendly for bookings & data collection. **What do you dislike about Egencia by Amex GBT?** Customer service call times can be long. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** We are able to do large corporate bookings quickly through this program. **Official Response from Social Team:** > Hi Kerry, Thank you for the review. We really appreciate your feedback! We are pleased you find out service useful for your business needs. Thanks, Amex GBT ### 43. Great experience of using Egencia for my first-ever international trip! **Rating:** 5.0/5.0 stars **Reviewed by:** Dheeraj Singh J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Egencia by Amex GBT?** - I loved the UI of Egencia, the way the information is displayed is so easy to grasp even for someone as new as me. - Due to this, I was easily able to determine the best flights for my trip and book them. - I even used Egencia to book a hotel for my stay and it was equally easy to book that. - I was able to easily download the required receipts from Egencia for my travel. - I really appreciated how I got timely safety notifications about the latest developments happening in the areas closer to my flight route and hotel location. - I found the timely reminder about my upcoming trip very helpful as well, as it made me plan better. - I found myself using Egencia even during my trip as I needed to find out some travel details quickly. I'll use it for my next trip as well. - Fortunately, I didn't get a chance to reach out to customer support as the process was intuitive for me. - The Egencia mobile app was extremely helpful and easy to use. **What do you dislike about Egencia by Amex GBT?** Nothing major, just a small thing I found confusing while trying to download receipts I was forwarded to a confusing page where I couldn't figure out what to do. Turns out, I was able to easily download the receipts once my Manager approved my request. So, stating this information on the UI for the users would be really helpful! Other than that, great product! **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia is helping our company's employees to bookflights and hotels for their business trips. And it's benefitting us by getting cheaper rates at Egencia, and better overall travel experience. **Official Response from Social Team:** > Hi Deeraj, Thanks so much for taking the time to share your positive experience with us– it's much appreciated! We will share your feedback back to the relevant internal team. Thanks, Amex GBT Egencia ### 44. Egencia Makes Booking My Business Travel Very Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Lucie J. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Egencia by Amex GBT?** If you've booked a flight and need a rental car, the system auto fills the rental car pickup location/days/times for you to correspond with the flight info. As you add items e.g. flight, hotel, car, an itinerary is developed and compiled for you so you have a complete document with all your travel details in one place. Easy to search hotel options that help with decision making. Super easy to book a multi-city flight with the online system - huge advantage if you need to stop-over in cities, rather than just a "there and back" flight. Customer support for complex issues has always been solid. **What do you dislike about Egencia by Amex GBT?** Our company has required us to use Egencia for all travel, but sometimes when attending an industry event, the event organizers have arranged for a hotel discount for attendees and we've been unable to use that discount due to going through Egencia to book. There have been times when I tried to get loyalty points at a hotel and was told I couldn't because I booked through Egencia/Expedia. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Our organization has required all of our staff to utilize Egencia. There are benefits to the organization which I'm not privy to, but personally it does feel reassuring to know we have access to "travel agents" for all business travel. **Official Response from Social Team:** > Hi Lucie, Thanks so much for taking the time to leave us 10 stars– it's much appreciated! We will share your feedback back to the relevant internal team. Thanks, Amex GBT Egencia ### 45. Super convenient way to book your flights **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian R. | Underwriter Property, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Egencia by Amex GBT?** Flight booking was super convenient, the app even flags flights which are within your company's travel expense policy. So no worries to not get the full price paid by the employer. Almost as easy as "in the old days" when we just had to send an email to our HR department, who then arranged the entire business trip. **What do you dislike about Egencia by Amex GBT?** I don't know if this was just an exception, but the booking number shown in Egencia app did not work in my Lufthansa app for checking-in. This must have been the first time, that I had to check-in via Lufthansa's website. Not a big deal, but worth mentioning. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Booking a business trip from transfer such as flight over mobility on site to accomodation. There is no need to search for the cheapest flight on website x any y, do the same for a rental car and a hotel room anymore. Everything from one source. That saves me time and trouble. **Official Response from Social Team:** > Hi Sabastian, Thanks so much for taking the time to leave us 10 stars– it's much appreciated! We will share your feedback back to the relevant internal team. Thanks, Amex GBT Egencia ### 46. Is egencia a fraud? **Rating:** 0.0/5.0 stars **Reviewed by:** Victor B. | Supply Chain Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Egencia by Amex GBT?** Absolutely nothing is worth using in egencia **What do you dislike about Egencia by Amex GBT?** Egencia bills me for canceled trips, does not refund and prices for e.g. hotel bookings, are more then twice as high compared to if you would book yourself, directly on the hotel website or any giving booking site, like booking.com, trivago and so on. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** they do not solve anything. problems caused by egencia are not solved either. **Official Response from Social Team:** > Hi Victor, We are sorry to hear about your negative experience with us. We highly reccomend reaching out to our Support Chat team on our website. This chat box should pop up when your land on the website, if it doesn't please scroll to the bottom of the page and hit 'Chat'. From here our agents will be able to discuss your card challenges. Thanks, Amex GBT Egencia ### 47. Easy to use in mobile and desktop **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Egencia by Amex GBT?** Egencia works on my phone and on my computer with the same ease of use. It flags things that will be against policy so I can choose options that won't cause a hassle later on. I can book flights, hotels, and cars, and I get my receipts emailed in a way that I can file my expense reports quickly when I get back. It saves my company card info too so I don't have to fish that out when I'm trying to book travel in a hurry. I can search a variety of airports quickly to get the best flight schedules to minimize disruptions. **What do you dislike about Egencia by Amex GBT?** I haven't run into any problems using Egencia. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I have to book travel to see customers or internal sites. I do that through Egencia and I know my whole trip is planned out. **Official Response from Social Team:** > Hi Brandon, Thank you for such a great review – it's much appreciated! Thanks, Amex GBT Egencia ### 48. Suberb Team **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul T. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Egencia by Amex GBT?** Suberb OTA Platform and fare deals are available , easy to book , good Reports to analsys the spend **What do you dislike about Egencia by Amex GBT?** Sometime Offline support via chat is not that helpful **What problems is Egencia by Amex GBT solving and how is that benefiting you?** varies option to solve the query , easy to access via Phone and easy to book the flight and hotels **Official Response from Social Team:** > Hi Abdul, Thanks for leaving us a review. We are so happy you enjoy using our platform and find it easy. We will take the support via chat feedback and pass it on to the relevant team. Thanks, Amex GBT Egencia ### 49. Great app **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro C. | Division Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Egencia by Amex GBT?** Ease of navigation when using the application **What do you dislike about Egencia by Amex GBT?** Nothing as of this moment. Very easy to use **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Makes travels hotel and rental very easy for me **Official Response from Social Team:** > Hi Pedro, Thank you for the review. Your positive experience is very important to us! Thanks, Amex GBT ### 50. Streamline Your Business Travel **Rating:** 4.0/5.0 stars **Reviewed by:** César B. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Egencia by Amex GBT?** One of the standout features of Egencia is its user-friendly interface and seamless booking process. The platform's intuitive design makes it incredibly easy for users to search for and book flights, hotels, and rental cars. With access to a vast inventory of travel options and real-time availability, users can quickly find the best deals that align with their preferences and company policies. Additionally, Egencia's mobile app allows travelers to manage their bookings on the go, providing convenience and flexibility. Overall, the simplicity and efficiency of Egencia's booking process make it a preferred choice for businesses looking to streamline their travel management. Egencia's implementation process is designed to be smooth and efficient, minimizing disruptions to business operations. Egencia prides itself on delivering exceptional customer support to its clients. The platform offers dedicated support channels, including phone, email, and live chat, to assist users with any questions or issues they may encounter. The frequency of use of Egencia varies depending on the travel needs of each company and its employees. For businesses with frequent travel requirements, Egencia may be used extensively, with employees booking flights, hotels, and rental cars on a regular basis. **What do you dislike about Egencia by Amex GBT?** While Egencia offers many benefits, there are a few areas where it could improve. One aspect that could be enhanced is the platform's reporting and analytics capabilities. While Egencia provides basic reporting functionality, more advanced analytics features would offer deeper insights into travel spending patterns and opportunities for cost savings. Additionally, expanding the platform's integration options with other business tools would enhance its value proposition for companies with diverse technology ecosystems. Overall, while Egencia is a highly effective solution for managing corporate travel, there is room for improvement in certain areas to further enhance the user experience and overall functionality. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Simplifying Booking Processes: Egencia streamlines the booking process for flights, hotels, and rental cars, making it easy for employees to find and book travel arrangements that align with company policies and preferences. Ensuring Policy Compliance: By providing customizable policy settings and approval workflows, Egencia helps companies enforce travel policies and control expenses effectively. Enhancing Employee Experience: Egencia enhances the overall travel experience for employees by providing access to a vast inventory of travel options, real-time availability, and 24/7 traveler support. Providing Comprehensive Support: Egencia offers dedicated customer support channels to assist users with any questions or issues they may encounter. **Official Response from Social Team:** > Hi Cesar, Thank you for taking time to share your kind review with us- we really appreciate it! Thanks, Amex GBT Egencia ## Egencia by Amex GBT Discussions - [How do I redeem reward incentives through Egencia?](https://www.g2.com/discussions/25413-how-do-i-redeem-reward-incentives-through-egencia) - 1 comment, 1 upvote - [is there a way to minimize the number of email sent to travelers?](https://www.g2.com/discussions/is-there-a-way-to-minimize-the-number-of-email-sent-to-travelers) - 1 comment, 1 upvote - [The mobile app is not very robust, has anyone had any workarounds with this?](https://www.g2.com/discussions/13564-the-mobile-app-is-not-very-robust-has-anyone-had-any-workarounds-with-this) - 1 comment, 1 upvote - [How much does egencia cost?](https://www.g2.com/discussions/how-much-does-egencia-cost) - 2 comments - [Where is egencia based?](https://www.g2.com/discussions/where-is-egencia-based) - 2 comments - [View Egencia by Amex GBT pricing details and edition comparison](https://www.g2.com/products/egencia-by-amex-gbt/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+21%3A15%3A30+-0500&secure%5Bsession_id%5D=e4a96563-c13a-4895-b556-241868d5e5b5&secure%5Btoken%5D=1b1f18e977d3886444ea94e4f8ba3f6c1144a026bdbf29032b611461e8813b59&format=llm_user) ## Egencia by Amex GBT Integrations - 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Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Reporting** - Real time - Multiple Views - Export - Budgets **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Payments** - Vendor - Recurring - Employee Reimbursements - ACH **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Fraud & Risk Management** - Notifications - Unique Cards - Controls **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking **Administration** - PCI Regulation Compliant **Agentic AI - Spend Management** - Proactive Assistance **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline ## Top Egencia by Amex GBT Alternatives - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (9,129 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - 4.6/5.0 (1,992 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (7,012 reviews)