Compare Aircall and Truly 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Mid-Market (57.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Custom Pricing
Aircall
Star Rating
(1,180)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansTruly
Star Rating
(106)4.6 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Entry-Level Pricing
Custom Pricing
Learn more about TrulySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in its Call Routing capabilities, with a score of 9.0, making it easier for teams to manage incoming calls effectively. In contrast, Truly shines with a perfect score of 10.0 for its VOiP Number feature, which reviewers mention enhances their communication flexibility.
- Reviewers mention that Truly's Ease of Setup is particularly impressive, scoring 9.8, which users on G2 appreciate for its straightforward onboarding process. Aircall, while still good at 8.7, is noted by users as having a slightly more complex setup experience.
- G2 users highlight the superior Quality of Support from Truly, scoring 9.3, with many reviewers saying that their support team is responsive and helpful. Aircall, with a score of 8.4, has received feedback indicating that while support is decent, it can be slower at times.
- Users say that Truly's Instant Messaging feature, scoring 8.6, is a standout, allowing for seamless communication alongside calls. In comparison, Aircall's score of 6.9 in this area suggests that users find it lacking in functionality and integration.
- Reviewers mention that Truly's Training resources, particularly the Coaching Materials scoring 9.8, are highly beneficial for new users. Aircall's training resources, while adequate, do not receive the same level of praise, with a score of 9.3 for its Knowledge Base.
- Users on G2 report that Truly's Advanced Reporting features, scoring 8.9, provide valuable insights into call performance, which helps in strategic decision-making. Aircall, with a score of 8.8 in this area, is seen as slightly less comprehensive, with some users wishing for more detailed analytics options.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Truly
Enterprise
Custom Pricing
- CRM Integration
- Local Presence
- Advanced Call Routing
Free Trial
Aircall
Free Trial is available
Truly
No trial information availableRatings
Meets Requirements
8.7
947
9.0
96
Ease of Use
9.1
957
9.2
96
Ease of Setup
8.7
436
9.8
40
Ease of Admin
8.6
380
9.4
39
Quality of Support
8.5
883
9.3
93
Has the product been a good partner in doing business?
8.1
370
9.7
40
Product Direction (% positive)
8.7
910
9.1
95
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Channels
9.1
394
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
194
Not enough data
8.0
274
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.8
397
|
Verified
Not enough data
8.6
382
|
Verified
Not enough data
8.8
366
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
305
|
Verified
Not enough data
8.9
322
|
Verified
Not enough data
8.8
350
|
Verified
Not enough data
8.7
309
|
Verified
Not enough data
Administrative
8.8
396
|
Verified
Not enough data
8.9
403
|
Verified
Not enough data
8.7
417
|
Verified
Not enough data
9.1
347
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.1
138
Not enough data
8.7
160
Not enough data
8.8
159
Not enough data
9.0
165
Not enough data
9.0
170
Not enough data
8.8
157
Not enough data
8.9
155
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.0
159
Not enough data
8.9
157
Not enough data
Administrative
9.1
171
Not enough data
9.0
170
Not enough data
Training
Not enough data
9.3
10
|
Verified
Not enough data
9.8
11
|
Verified
Not enough data
10.0
6
Not enough data
9.7
6
Feedback
Not enough data
8.8
10
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
6
Not enough data
9.4
8
|
Verified
Not enough data
9.6
8
|
Verified
Not enough data
9.7
10
|
Verified
Not enough data
9.8
7
Generative AI
Not enough data
Feature Not Available
Phone Number Management
Not enough data
9.3
35
Not enough data
9.1
20
Not enough data
9.2
23
Tracking
Not enough data
8.6
17
Not enough data
8.9
14
Not enough data
9.2
17
Analytics
Not enough data
8.8
31
Not enough data
9.2
33
Not enough data
8.9
16
Not enough data
8.7
5
Call Routing
Not enough data
9.4
14
Not enough data
9.6
15
Not enough data
9.5
11
Administration
Not enough data
8.0
5
Not enough data
8.8
8
Not enough data
8.2
10
Basic Communication
8.8
328
|
Verified
9.4
9
|
Verified
Feature Not Available
Not enough data
Feature Not Available
8.6
6
Feature Not Available
Not enough data
8.1
207
|
Verified
10.0
7
|
Verified
8.7
236
9.8
8
|
Verified
Access
8.3
237
9.4
9
|
Verified
8.2
246
|
Verified
9.8
7
|
Verified
8.7
263
|
Verified
9.8
7
|
Verified
Advanced Features
8.1
249
Not enough data
Feature Not Available
Not enough data
8.8
282
|
Verified
10.0
6
|
Verified
Calling
9.3
342
9.2
44
8.7
297
9.3
31
9.2
336
9.3
41
9.2
345
9.4
40
Contacts
8.8
332
8.7
38
8.7
311
9.5
34
Feature Not Available
9.4
25
Insights
8.6
327
9.3
32
8.7
315
8.5
27
Feature Not Available
9.0
28
7.8
263
9.2
17
Feature Not Available
9.2
15
Incentives
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
9.0
5
Personalization
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Administrative
Not enough data
9.3
9
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.2
6
Categories
Categories
Shared Categories
Aircall and Truly are categorized as Outbound Call Tracking and VoIP
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI) and Contact Center
Truly is categorized as Sales Coaching, Inbound Call Tracking, Sales Performance Management, and Conversation Intelligence
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Truly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
8.6%
Consumer Services
6.0%
Financial Services
5.0%
Logistics and Supply Chain
3.7%
Other
66.5%
Computer Software
28.6%
Internet
18.1%
Marketing and Advertising
13.3%
Financial Services
6.7%
Information Technology and Services
3.8%
Other
29.5%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Truly
Most Helpful Favorable Review
Dave K.
Verified User in Computer Software
The product enables us to work however and wherever we want. It integrates with all of our tools like Outreach and Salesforce, and gives us a much higher level of confidence in the quality of our data because of how good the integration is compared to some...
Most Helpful Critical Review
Verified User in Human Resources
It drops calls frequently. The connectivity is very poor. Sometimes it goes down and we cannot make any calls. I would look for a different system.
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Dave K.
Verified User in Computer Software
The product enables us to work however and wherever we want. It integrates with all of our tools like Outreach and Salesforce, and gives us a much higher level of confidence in the quality of our data because of how good the integration is compared to some...
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Verified User in Human Resources
It drops calls frequently. The connectivity is very poor. Sometimes it goes down and we cannot make any calls. I would look for a different system.
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Truly has no discussions with answers
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