Compare Aircall and KrispCall 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (79.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$15.00 1 per user Per Month
Aircall
Star Rating
(1,179)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansKrispCall
Star Rating
(172)4.6 out of 5
Market Segments
Small-Business (79.1% of reviews)
Entry-Level Pricing
$15.00 1 per user Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in call routing with a score of 9.0, while KrispCall shines even brighter with a score of 9.8, indicating a more efficient system for directing calls to the right agents.
- Reviewers mention that Aircall's mobile access is rated at 8.7, which is good, but KrispCall significantly outperforms it with a score of 9.5, making it a better choice for users who need to manage calls on the go.
- G2 users highlight that Aircall's quality of support is rated at 8.4, whereas KrispCall receives a higher rating of 9.3, suggesting that users may find more reliable assistance with KrispCall.
- Users on G2 say that Aircall's IVR (Interactive Voice Response) system is rated at 8.8, but KrispCall's IVR functionality is rated higher at 9.7, indicating a more robust and user-friendly experience for managing incoming calls.
- Reviewers mention that while Aircall offers call recording at a solid score of 9.0, KrispCall surpasses it with a score of 9.8, which may be crucial for businesses that rely heavily on call documentation.
- Users report that Aircall's automated emails feature is rated at 7.9, while KrispCall's is rated higher at 8.8, suggesting that KrispCall provides a more effective solution for automated communication.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
KrispCall
Essential
$15.00
1 per user Per Month
Recommended for Small Businesses, Startups & Freelancers
- Five user limit
- Global Phone Numbers
- Text Messages
Free Trial
Aircall
Free Trial is available
KrispCall
No trial information availableRatings
Meets Requirements
8.7
945
8.9
152
Ease of Use
9.1
955
9.3
158
Ease of Setup
8.7
434
9.4
138
Ease of Admin
8.6
378
9.2
61
Quality of Support
8.5
881
9.4
148
Has the product been a good partner in doing business?
8.1
368
9.0
61
Product Direction (% positive)
8.7
908
8.5
152
Features by Category
Channels
9.1
393
|
Verified
9.2
65
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
193
8.9
66
8.0
273
|
Verified
8.0
48
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
396
|
Verified
8.6
52
8.6
381
|
Verified
Feature Not Available
8.7
365
|
Verified
8.5
51
Feature Not Available
8.4
52
8.7
304
|
Verified
8.5
62
8.9
321
|
Verified
8.7
68
8.8
349
|
Verified
7.7
22
8.7
308
|
Verified
8.4
47
Administrative
8.8
395
|
Verified
9.0
52
8.9
402
|
Verified
9.0
51
8.7
416
|
Verified
9.0
72
9.1
346
|
Verified
8.7
48
Feature Not Available
7.7
44
Platform
8.1
137
Feature Not Available
8.7
159
9.5
11
8.8
158
Feature Not Available
9.0
164
9.8
17
9.0
169
9.8
10
8.8
156
9.7
17
8.9
154
9.4
13
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
158
9.3
15
8.9
156
9.1
9
Administrative
9.1
170
9.8
15
8.9
169
9.2
12
Phone Number Management
Not enough data
9.3
40
Not enough data
9.2
39
Not enough data
9.6
34
Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
9.4
32
Not enough data
9.6
35
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Call Routing
Not enough data
9.3
35
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
9.5
20
Not enough data
9.7
24
Not enough data
9.7
23
Basic Communication
8.8
326
|
Verified
9.5
75
Feature Not Available
Feature Not Available
Feature Not Available
9.3
64
Feature Not Available
Feature Not Available
8.1
205
|
Verified
Feature Not Available
8.7
234
8.9
43
Access
8.3
235
8.4
44
8.2
244
|
Verified
7.8
64
8.7
261
|
Verified
Feature Not Available
Advanced Features
8.1
247
Feature Not Available
Feature Not Available
8.4
42
8.8
280
|
Verified
9.4
78
Calling
9.3
340
9.0
41
8.7
295
Feature Not Available
9.2
335
9.5
31
9.2
344
9.5
36
Contacts
8.8
331
9.2
31
8.7
310
9.3
27
Feature Not Available
9.0
29
Insights
8.6
326
9.0
37
8.7
314
9.2
30
Feature Not Available
9.6
31
7.8
262
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Aircall and KrispCall are categorized as Outbound Call Tracking, VoIP, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
8.6%
Consumer Services
6.0%
Financial Services
5.0%
Logistics and Supply Chain
3.7%
Other
66.4%
Information Technology and Services
16.9%
Outsourcing/Offshoring
9.3%
Marketing and Advertising
8.7%
Financial Services
5.2%
Consulting
4.7%
Other
55.2%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
KrispCall
Most Helpful Favorable Review
Jeffrey C R.
Verified User in Apparel & Fashion
Krispcall integration with our crm Firmao has been smooth and efficient. Now we are able to perform all the task from it.
Most Helpful Critical Review
Ryan T.
Verified User in Computer Software
The integration with Pipedrive is not great and needs a lot of work. Calls do not automatically log against the deal
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Jeffrey C R.
Verified User in Apparel & Fashion
Krispcall integration with our crm Firmao has been smooth and efficient. Now we are able to perform all the task from it.
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Ryan T.
Verified User in Computer Software
The integration with Pipedrive is not great and needs a lot of work. Calls do not automatically log against the deal
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is KrispCall used for?
1 comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
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