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- Acuity Scheduling-vs-Salesforce Sales Cloud
Compare Acuity Scheduling and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (90.6% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$16.00 1 Staff/Locations
$25.00 1 User Per Month
Acuity Scheduling
Star Rating
(404)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Entry-Level Pricing
$16.00 1 Staff/Locations
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(23,237)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 8.7, while Acuity Scheduling focuses more on Scheduling capabilities, scoring 9.4 in Standalone Booking.
- Reviewers mention that Acuity Scheduling offers superior Customization options, especially with its Custom Booking Page feature, which received an 8.1 rating, compared to Salesforce's more rigid structure in this area.
- G2 users highlight that Acuity Scheduling shines in Notifications and Appointment Follow-Up, scoring 9.7, while Salesforce's notifications are less intuitive, with a score of 8.4, leading to a more cumbersome user experience.
- Users on G2 report that Salesforce Sales Cloud provides robust CRM Integration capabilities, scoring 8.8, which is essential for larger businesses, whereas Acuity Scheduling's integration options are more limited, focusing primarily on scheduling.
- Reviewers say that Acuity Scheduling's Payment Processing features, with a score of 9.6, are highly praised for their ease of use, while Salesforce's billing features are less user-friendly, scoring only 8.0.
- Users report that Salesforce Sales Cloud's Quality of Support is rated at 8.1, which some find lacking compared to Acuity Scheduling's impressive score of 9.3, indicating a more responsive and helpful support team.
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Pricing
Entry-Level Pricing
Acuity Scheduling
Emerging
$16.00
1 Staff/Locations
Our starter plan to simplify your schedule and launch your online bookings. Start your free trial to try out the Emerging plan. No credit card required.
- Client self-scheduling
- Embed scheduler into your website
- Offer unlimited services and appointments
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Acuity Scheduling
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.3
303
8.8
13,089
Ease of Use
9.1
306
8.1
16,007
Ease of Setup
8.8
182
7.8
7,141
Ease of Admin
9.1
180
7.9
4,132
Quality of Support
9.2
225
8.1
11,380
Has the product been a good partner in doing business?
9.3
176
8.3
4,093
Product Direction (% positive)
8.8
297
8.2
12,767
Features by Category
Sales Force Automation
Not enough data
8.8
9065
|
Verified
Not enough data
8.2
6017
|
Verified
Not enough data
8.7
8796
|
Verified
Not enough data
8.3
9055
|
Verified
Not enough data
8.0
6946
|
Verified
Not enough data
8.2
7239
|
Verified
Not enough data
8.0
6385
|
Verified
Not enough data
8.1
6282
|
Verified
Not enough data
8.3
7039
|
Verified
Marketing Automation
Not enough data
7.9
6302
|
Verified
Not enough data
8.1
6625
|
Verified
Not enough data
8.5
7645
|
Verified
Not enough data
7.9
5069
Customer Support
Not enough data
8.3
6452
|
Verified
Not enough data
8.1
6029
|
Verified
Not enough data
8.2
6425
|
Verified
Not enough data
8.0
5147
|
Verified
Not enough data
8.2
5640
|
Verified
Reporting & Analytics
Not enough data
8.5
8587
|
Verified
Not enough data
8.5
8773
|
Verified
Not enough data
8.2
7085
|
Verified
Mobile & Social
Not enough data
7.9
5281
|
Verified
Not enough data
7.8
4913
|
Verified
Not enough data
7.7
5760
|
Verified
Platform
Not enough data
8.5
3248
|
Verified
Not enough data
8.5
3255
|
Verified
Not enough data
8.6
3280
|
Verified
Not enough data
8.4
2564
|
Verified
Not enough data
8.5
2838
|
Verified
Not enough data
8.1
2868
|
Verified
Not enough data
8.7
3266
|
Verified
Not enough data
8.1
2708
Integration
Not enough data
8.5
2308
|
Verified
Not enough data
8.5
2765
|
Verified
Not enough data
8.5
2614
|
Verified
Generative AI
Not enough data
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
237
Not enough data
8.8
257
Not enough data
8.7
279
Not enough data
8.6
256
Organization
Not enough data
8.9
315
Not enough data
8.8
307
Not enough data
8.8
301
Performance Analysis
Not enough data
8.4
251
Not enough data
8.8
272
Sales Analysis
Not enough data
8.4
252
Not enough data
8.7
266
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
400
Not enough data
8.5
390
Not enough data
8.0
349
Not enough data
8.0
344
Not enough data
8.8
399
Not enough data
8.4
348
Not enough data
8.6
363
Repeatability and Reportability
Not enough data
8.4
364
Not enough data
8.7
383
Not enough data
8.7
379
Not enough data
8.3
366
Not enough data
7.6
300
AI and Automation
Not enough data
8.5
346
Not enough data
8.3
355
Not enough data
8.2
315
Not enough data
7.9
318
Not enough data
7.7
300
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
113
Not enough data
8.5
117
Not enough data
8.6
112
Not enough data
8.9
112
Agent Performance Management
Not enough data
8.6
122
Not enough data
8.6
106
Not enough data
8.7
122
Generative AI
Not enough data
Feature Not Available
Business Administration - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guest Experience - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.0
26
Not enough data
7.9
26
Not enough data
8.5
26
Not enough data
8.6
26
Not enough data
8.2
26
Not enough data
8.0
21
Not enough data
7.9
21
CRM Data Enrichment
Not enough data
8.0
27
Not enough data
8.3
26
Not enough data
8.0
25
Not enough data
7.7
27
Not enough data
8.3
21
Account Management
Not enough data
7.7
27
Not enough data
7.7
27
Not enough data
7.5
27
Not enough data
8.1
26
Not enough data
8.1
21
Not enough data
8.0
21
Calendar View
Not enough data
Not enough data
Not enough data
Not enough data
Shared Calendar
Not enough data
Not enough data
Not enough data
Not enough data
Accessibility
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
9.4
25
Not enough data
9.5
22
Not enough data
9.7
26
Not enough data
Settings
9.2
26
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
Personalization
8.8
24
Not enough data
9.2
25
Not enough data
Integrations
9.3
22
Not enough data
9.7
20
Not enough data
9.2
17
Not enough data
9.2
18
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrations
Not enough data
8.0
115
Not enough data
8.4
116
Not enough data
8.0
116
Not enough data
7.9
113
Not enough data
8.8
116
Branding & Customizatio
Not enough data
8.0
111
Not enough data
8.1
115
Not enough data
8.3
112
Automatic Rules & Configurations
Not enough data
8.2
113
Not enough data
8.2
114
Not enough data
7.8
117
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Class Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Client Manangement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
100
Not enough data
8.4
92
Not enough data
8.4
97
Not enough data
8.7
97
Not enough data
8.5
96
Not enough data
8.8
95
Not enough data
8.1
93
Territory Management - Sales Planning
Not enough data
8.7
94
Not enough data
8.5
99
Quota & Capacity Management - Sales Planning
Not enough data
8.3
95
Not enough data
8.3
103
Not enough data
8.2
96
Data Sourcing
Not enough data
8.5
851
Not enough data
8.7
882
Not enough data
8.3
786
Not enough data
8.7
912
Not enough data
8.6
848
Predictive Analytics
Not enough data
8.4
828
Not enough data
8.6
844
Not enough data
8.1
743
Not enough data
8.3
785
Sales Management
Not enough data
8.7
874
Not enough data
8.1
750
Not enough data
8.6
867
Not enough data
8.8
935
Content Management
Not enough data
8.3
304
Not enough data
8.1
294
Not enough data
8.2
279
Not enough data
8.5
271
Not enough data
8.2
289
Analytics
Not enough data
8.7
295
Not enough data
8.4
294
Not enough data
8.4
178
Not enough data
8.3
303
Presentation
Not enough data
7.3
169
Not enough data
7.3
169
Not enough data
7.2
160
Training
Not enough data
8.7
229
Not enough data
8.8
222
Not enough data
8.4
182
Not enough data
8.4
218
Feedback
Not enough data
8.7
210
Not enough data
8.6
207
Not enough data
8.5
188
Not enough data
8.6
177
Not enough data
8.8
202
Not enough data
8.8
202
Not enough data
8.6
175
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.9
372
Not enough data
8.9
376
Not enough data
8.6
358
Discovery
Not enough data
8.9
379
Not enough data
8.6
374
Not enough data
8.6
355
Management
Not enough data
8.5
345
Not enough data
8.7
364
Platform
Not enough data
8.6
355
Not enough data
8.6
355
Calling
Not enough data
8.7
133
Not enough data
8.6
127
Not enough data
8.8
136
Not enough data
8.8
132
Contacts
Not enough data
8.9
129
Not enough data
8.7
131
Not enough data
8.8
133
Insights
Not enough data
9.1
137
Not enough data
8.7
135
Not enough data
8.3
131
Not enough data
8.5
141
Not enough data
8.4
136
Analytics
Not enough data
8.2
482
Not enough data
8.4
490
Not enough data
8.3
503
Customizations
Not enough data
8.7
533
Not enough data
8.5
501
Not enough data
8.6
538
Not enough data
8.4
483
Not enough data
8.4
510
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
334
Not enough data
8.4
401
Not enough data
7.9
337
Not enough data
8.6
414
Personalization
Not enough data
8.6
376
Not enough data
8.8
456
Not enough data
8.9
486
Not enough data
8.6
434
Administrative
Not enough data
8.7
459
Not enough data
8.5
425
Not enough data
8.3
409
Features
9.4
25
Not enough data
8.7
24
Not enough data
8.6
20
Not enough data
9.0
26
Not enough data
Feature Not Available
Not enough data
9.4
24
Not enough data
Categories
Categories
Shared Categories
Acuity Scheduling and Salesforce Sales Cloud are categorized as Business Scheduling
Unique Categories
Acuity Scheduling is categorized as Appointment Reminder, Online Appointment Scheduling, Studio Management, Coaching, Spa and Salon Management, and Calendar
Salesforce Sales Cloud is categorized as Sales Planning, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Acuity Scheduling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
14.8%
Marketing and Advertising
8.4%
Professional Training & Coaching
5.9%
Cosmetics
5.6%
Photography
4.6%
Other
60.8%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Acuity Scheduling
Most Helpful Favorable Review
Verified User in Accounting
The client facing view is easy for clients to use to choose their own appointment times. I like the ability to have Acuity try to group appointments together. It also allows us to set that we only want a certain number of a type of appointment in a given...
Most Helpful Critical Review
Preston G.
Verified User in Photography
It's subscription feature is intended to be a deciding factor, but it just doesn't function well enough. Also, support for that feature set is minimal and squarespace support is difficult to get in touch with.
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Verified User in Accounting
The client facing view is easy for clients to use to choose their own appointment times. I like the ability to have Acuity try to group appointments together. It also allows us to set that we only want a certain number of a type of appointment in a given...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Preston G.
Verified User in Photography
It's subscription feature is intended to be a deciding factor, but it just doesn't function well enough. Also, support for that feature set is minimal and squarespace support is difficult to get in touch with.
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
What does Acuity Scheduling do?
1 comment
JB
Acuity Scheduling is a virtual appointment calendar. At my job, there is a scheduler who sets all appointments. I check Acuity Scheduling for my...Read more
Acuity Scheduling has no more discussions with answers
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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