Compare Action1 and Atera 
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
Starting at $0.00 200 endpoints FREE forever
Free Trial
Action1
Star Rating
(402)4.9 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Entry-Level Pricing
Starting at $0.00 200 endpoints FREE forever
Free Trial is available
Learn more about Action1Atera
Star Rating
(788)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Atera excels in its "Unattended Remote Access" feature, scoring 8.9, which allows for seamless remote support without user intervention. In contrast, Action1's similar feature scored slightly higher at 9.1, indicating a more robust solution for unattended access.
- Reviewers mention that Atera's "Ticket Creation User Experience" scored 8.5, which is decent but falls short compared to Action1's higher rating in this area. Users on G2 appreciate Action1's streamlined ticketing process, which scored 8.4, making it easier to manage support requests.
- G2 users highlight Atera's "Patch Management" capabilities, which scored 8.6, but Action1 outshines it with a score of 9.7. Reviewers say that Action1's patch management is more efficient, allowing for quicker updates and better security compliance.
- Users say that Atera's "File Sharing" feature received a score of 8.2, which is satisfactory, but Action1's performance in this area is notably lower at 5.4. This indicates that Atera provides a more reliable file-sharing experience for users.
- Reviewers mention that Atera's "Ease of Setup" is rated at 9.1, which is impressive, but Action1 takes the lead with a score of 9.8. Users report that Action1's setup process is more intuitive and user-friendly, making it easier for new users to get started.
- Users on G2 appreciate Atera's "Quality of Support," which scored 9.0, but Action1's support quality is rated higher at 9.6. Reviewers say that Action1's customer service is more responsive and helpful, enhancing the overall user experience.
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Pricing
Entry-Level Pricing
Action1
First 200 Endpoints Free - No Feature Limits
Starting at $0.00
200 endpoints FREE forever
First 200 endpoints are free forever. Scale as needed.
To request the quote, please fill out the form on the company's website.
- Third-Party Patching
- Cross-OS Patching
- Vulnerability Management & Remediation
Free Trial
Action1
Free Trial is available
Atera
Free Trial is available
Ratings
Meets Requirements
9.4
337
8.9
701
Ease of Use
9.6
346
9.2
714
Ease of Setup
9.7
341
9.1
563
Ease of Admin
9.6
327
9.0
499
Quality of Support
9.6
261
9.0
664
Has the product been a good partner in doing business?
9.6
307
9.2
493
Product Direction (% positive)
9.9
332
9.4
692
Features by Category
Ticket and Case Management
Not enough data
8.6
229
Not enough data
8.5
229
Not enough data
8.4
228
Not enough data
8.1
222
Not enough data
8.1
215
Not enough data
8.1
223
Not enough data
8.1
223
Not enough data
8.0
217
Generative AI
Not enough data
6.9
172
Not enough data
7.0
175
Communication Channels
Not enough data
8.1
218
Not enough data
8.6
218
Not enough data
8.0
213
Not enough data
6.0
202
Not enough data
5.8
200
Platform
Not enough data
7.1
214
Not enough data
7.7
224
Not enough data
8.4
223
Not enough data
7.9
224
Not enough data
8.0
226
Not enough data
8.4
223
Administration
Not enough data
8.0
107
Not enough data
8.3
110
Not enough data
8.6
112
Service Desk
Not enough data
8.7
107
Not enough data
8.4
108
Not enough data
8.4
107
Management
Not enough data
8.4
104
Not enough data
8.8
104
Not enough data
8.6
102
Not enough data
8.4
102
Not enough data
8.0
98
Functionality
Not enough data
8.5
106
Not enough data
8.5
103
Not enough data
8.8
105
Not enough data
8.6
103
Administration
9.1
156
8.9
459
|
Verified
8.5
142
7.7
360
8.5
155
8.3
427
|
Verified
Monitoring and Management
9.1
155
9.1
458
|
Verified
8.1
152
8.2
429
|
Verified
9.0
158
8.3
425
|
Verified
9.6
161
8.6
455
|
Verified
Organization
7.9
141
8.1
401
|
Verified
Service Management
5.2
132
8.4
417
|
Verified
8.3
157
9.1
453
|
Verified
8.1
144
8.7
427
|
Verified
Scope
Not enough data
7.0
10
Not enough data
7.8
12
Security
Not enough data
7.5
12
Not enough data
7.5
10
Not enough data
5.6
8
Management
Not enough data
7.7
10
Not enough data
6.7
8
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
4.8
7
Functionality
Not enough data
8.9
233
Not enough data
8.9
238
Not enough data
8.0
225
Not enough data
8.5
215
Management
Not enough data
8.3
212
Not enough data
8.2
213
Not enough data
7.7
201
Asset Inventory
Not enough data
8.8
170
Not enough data
8.7
163
Not enough data
7.7
156
Not enough data
6.8
152
Not enough data
7.8
161
Generative AI
Not enough data
7.0
142
Not enough data
6.9
139
Management
Not enough data
8.7
165
Not enough data
7.9
156
Not enough data
7.3
154
Not enough data
7.8
161
Administration
8.6
141
8.6
365
Feature Not Available
8.3
362
Feature Not Available
7.1
311
9.2
145
8.9
365
7.7
132
8.1
348
8.4
136
8.1
366
Maintenance
9.4
145
8.9
369
Feature Not Available
7.8
318
Communication
Feature Not Available
7.7
326
Feature Not Available
5.8
292
Feature Not Available
5.8
285
Feature Not Available
6.7
298
Security
7.7
129
7.6
308
8.9
134
7.9
315
Device Support
6.2
128
7.3
316
6.7
125
8.2
323
Feature Not Available
8.1
320
Performance
8.8
138
8.2
353
Generative AI
Feature Not Available
7.2
236
Incident Management
Not enough data
8.2
154
Not enough data
8.3
154
Not enough data
8.7
149
Not enough data
8.0
155
Not enough data
7.9
148
Reporting
Not enough data
8.4
153
Not enough data
8.2
149
Not enough data
7.4
145
Access & Usability
Not enough data
7.1
153
Not enough data
8.4
148
Not enough data
7.8
145
Not enough data
8.0
143
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.5
43
Platform
Not enough data
7.3
44
Not enough data
8.6
45
Not enough data
7.6
43
Not enough data
8.0
48
Not enough data
8.2
47
Security
Not enough data
7.9
47
Not enough data
8.8
47
Not enough data
6.7
46
Not enough data
7.7
45
Not enough data
7.6
44
Administration
8.5
147
Not enough data
7.7
143
Not enough data
8.5
142
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
151
Not enough data
Feature Not Available
Not enough data
Platform
7.3
138
Not enough data
5.3
139
Not enough data
9.1
145
Not enough data
9.2
151
Not enough data
Security
6.9
138
Not enough data
8.8
146
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Action1 and Atera are categorized as Patch Management, Remote Support, Endpoint Management, and Remote Monitoring & Management (RMM)
Unique Categories
Action1 is categorized as Remote Desktop
Atera is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Network Monitoring, Service Desk, Help Desk, Unified Endpoint Management (UEM), and Enterprise IT Management
Reviews
Reviewers' Company Size
Action1
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.3%
Computer & Network Security
8.8%
Manufacturing
8.0%
Primary/Secondary Education
4.0%
Financial Services
4.0%
Other
65.9%
Information Technology and Services
32.6%
Computer & Network Security
13.4%
Manufacturing
3.1%
Hospital & Health Care
3.1%
Consumer Services
2.8%
Other
45.1%
Most Helpful Reviews
Action1
Most Helpful Favorable Review
Bryan W.
Verified User in Information Technology and Services
Action1 has an effortless installation, and the client takes up very minimal resources making it less noticeable to the end user.
Most Helpful Critical Review
Josh W.
Verified User in Education Management
Can remove some vulnerabilities. IE Adobe
Atera
Most Helpful Favorable Review
Kegan B.
Verified User in Information Technology and Services
customization, AI, responsiveness, ease of use support is VERY responsive
Most Helpful Critical Review
Ian H.
Verified User in Accounting
They need to work on there core features, the lack of customizations around things like the refresh rate of the ticket status make it hard to use with mutiple techs as the data is out of sync and does not make it clear you are viewing old info. The included...
Bryan W.
Verified User in Information Technology and Services
Action1 has an effortless installation, and the client takes up very minimal resources making it less noticeable to the end user.
Kegan B.
Verified User in Information Technology and Services
customization, AI, responsiveness, ease of use support is VERY responsive
Josh W.
Verified User in Education Management
Can remove some vulnerabilities. IE Adobe
Ian H.
Verified User in Accounting
They need to work on there core features, the lack of customizations around things like the refresh rate of the ticket status make it hard to use with mutiple techs as the data is out of sync and does not make it clear you are viewing old info. The included...
Alternatives
Discussions
Asking for patch management
1 comment
Official Response from Action1
Hey Van, thanks for reaching out. I'm here to assist you.
1. Absolutely, with Action1, you can customize patching policies according to your requirements,...Read more
What is Action1 RMM used for?
1 comment
Official Response from Action1
Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with...Read more
Action1 has no more discussions with answers
How does your pricing compare to the traditional RMM vendors?
1 comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What kind of failovers do you have to ensure your end-users do not experience downtime?
1 comment
Official Response from Atera
We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two...Read more
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