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Compare 8x8 Work and Zoom Workplace 
Featured Products
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
Free
8x8 Work
Star Rating
(817)4.2 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkZoom Workplace
Star Rating
(55,726)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Workplace excels in user experience, with many praising its intuitive interface that simplifies scheduling and joining meetings. Users appreciate features like the ability to join via a web browser without needing to download the application, making it accessible for everyone.
- Users say that 8x8 Work offers strong capabilities for large meetings, highlighting its high capacity and features like end-to-end encryption and meeting locks. However, some users feel that it lacks the same level of integration and ease of use found in Zoom Workplace.
- According to verified reviews, Zoom Workplace stands out for its reliable customer support, with users noting the team's understanding and responsiveness. This support is a significant factor for many, especially when compared to 8x8 Work, which has received mixed feedback regarding its support quality.
- Reviewers mention that Zoom Workplace's seamless integration with tools like Google Workspace enhances collaboration, making it a favorite among teams. In contrast, while 8x8 Work does offer CRM integrations, users have noted that it doesn't match the level of convenience provided by Zoom's integrations.
- Users highlight that Zoom Workplace's features, such as screen sharing and recording, are particularly well-received, with many finding them easy to use and effective for team collaboration. On the other hand, while 8x8 Work has similar features, some users feel they are not as polished or user-friendly.
- G2 reviewers indicate that Zoom Workplace's overall satisfaction ratings are significantly higher, reflecting a more positive user experience. This is evident in the volume of recent reviews, where Zoom has a substantial lead, suggesting that it consistently meets user expectations better than 8x8 Work.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableZoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
8x8 Work
No trial information availableZoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.6
615
9.2
42,428
Ease of Use
8.6
620
9.1
42,573
Ease of Setup
8.2
377
9.1
13,707
Ease of Admin
8.4
336
9.0
12,306
Quality of Support
8.1
582
8.7
31,343
Has the product been a good partner in doing business?
8.5
366
9.1
11,488
Product Direction (% positive)
7.9
589
8.3
39,918
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.0
6573
|
Verified
Not enough data
9.1
6772
|
Verified
Not enough data
8.8
6018
|
Verified
Collaboration
Not enough data
8.6
5121
|
Verified
Not enough data
9.1
6763
|
Verified
Not enough data
9.0
6512
|
Verified
Not enough data
8.7
4984
|
Verified
Not enough data
9.3
7119
|
Verified
Functionality
Not enough data
8.5
5079
|
Verified
Not enough data
9.0
6329
|
Verified
Not enough data
8.7
4828
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.0
108
Business Instant Messaging
Not enough data
8.6
503
Not enough data
8.7
520
Not enough data
8.5
501
Business Instant Messaging
Not enough data
9.0
511
Not enough data
9.2
524
Business Instant Messaging
Not enough data
8.9
500
Not enough data
8.9
507
Not enough data
8.5
501
Generative AI - Business Instant Messaging
Not enough data
8.5
176
AI - Business Instant Messaging
Not enough data
8.4
173
Not enough data
8.4
174
Not enough data
8.3
171
Not enough data
8.3
171
Agentic AI - Business Instant Messaging
Not enough data
7.7
83
Not enough data
7.6
78
Grammar
Not enough data
8.9
74
Not enough data
8.6
74
Not enough data
9.0
75
Formatting
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.5
72
Content
Not enough data
8.7
71
Not enough data
8.5
71
Not enough data
8.6
70
Product Type
Not enough data
8.9
70
Not enough data
8.8
69
Generative AI
Not enough data
8.8
67
Not enough data
9.0
71
Design Tools
Not enough data
8.5
291
Not enough data
8.5
288
Not enough data
8.2
280
Not enough data
8.3
282
Not enough data
8.6
284
Communication Tools
Not enough data
8.7
284
Not enough data
8.9
291
Integrations
Not enough data
8.2
276
Not enough data
8.7
282
Software Offering
Not enough data
8.5
281
Not enough data
9.3
288
Not enough data
8.8
282
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
78
Not enough data
7.9
78
Not enough data
7.8
76
Presenter Tools
Not enough data
9.0
16928
Not enough data
8.6
12636
|
Verified
Not enough data
8.7
13566
|
Verified
Not enough data
8.9
17373
|
Verified
Conferencing Options
Not enough data
9.1
19387
|
Verified
Not enough data
9.2
19539
|
Verified
Not enough data
9.3
21526
|
Verified
Application Tools
Not enough data
8.9
16006
|
Verified
Not enough data
9.1
19224
|
Verified
Not enough data
8.8
16117
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
236
Platform Basics
Not enough data
9.1
407
Not enough data
9.1
407
Not enough data
7.8
379
Platform Content
Not enough data
8.1
376
Not enough data
7.8
373
Not enough data
9.0
396
Platform Additional Functionality
Not enough data
8.5
396
Not enough data
8.1
377
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
103
Not enough data
8.7
104
Not enough data
8.7
103
Coordination Tools
Not enough data
8.8
111
Not enough data
8.8
104
Not enough data
8.5
104
Software Options
Not enough data
9.1
104
Not enough data
9.0
104
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
64
Not enough data
8.2
60
Not enough data
8.7
39
Not enough data
8.7
41
Not enough data
8.3
40
Not enough data
8.1
41
Not enough data
8.3
41
Platform Data
Not enough data
8.1
60
Not enough data
8.4
59
Not enough data
8.2
59
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.7
65
Not enough data
8.3
61
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
8.6
117
9.2
30705
|
Verified
8.7
82
Feature Not Available
8.3
77
Feature Not Available
8.9
86
9.1
14736
|
Verified
8.7
79
9.1
14791
|
Verified
Meeting Coordination
8.2
116
8.9
28076
|
Verified
8.9
119
9.0
27160
|
Verified
8.5
114
8.9
27447
|
Verified
8.5
88
9.0
15186
|
Verified
Software Type
8.9
124
8.9
26490
|
Verified
8.7
87
8.8
13925
|
Verified
8.8
95
9.2
15838
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.7
422
Not enough data
7.8
423
Not enough data
7.8
414
Calendar View
Not enough data
8.3
393
Not enough data
8.5
402
Shared Calendar
Not enough data
8.5
385
Not enough data
8.3
390
Accessibility
Not enough data
8.2
384
Not enough data
8.0
382
Integration
Not enough data
8.3
379
Not enough data
8.2
383
Not enough data
8.5
382
Notifications
Not enough data
8.3
384
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.7
120
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
45
Not enough data
9.2
44
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
46
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.4
45
Not enough data
9.1
45
Not enough data
8.9
41
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
23
Integrations
Not enough data
7.7
644
Not enough data
8.6
672
Not enough data
8.9
672
Not enough data
7.7
637
Not enough data
7.6
632
Branding & Customizatio
Not enough data
8.1
643
Not enough data
8.5
656
Not enough data
8.1
632
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
652
Not enough data
8.4
655
Agentic AI - Business Scheduling
Not enough data
7.4
164
Not enough data
7.5
166
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
118
Not enough data
8.8
125
Not enough data
8.5
123
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
145
Not enough data
8.7
122
Not enough data
8.7
123
Meeting Insights - AI Meeting Assistants
Not enough data
8.2
121
Not enough data
8.4
120
Not enough data
9.1
134
Accessibility - AI Meeting Assistants
Not enough data
8.3
118
Not enough data
8.6
125
Not enough data
8.3
114
Agentic AI - AI Meeting Assistants
Not enough data
7.8
76
Not enough data
7.8
77
Not enough data
8.0
76
Not enough data
7.9
77
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
41
Not enough data
8.5
44
Not enough data
7.1
40
Not enough data
7.4
39
Not enough data
6.9
36
Not enough data
7.0
35
Not enough data
Basic Communication
9.0
363
|
Verified
Not enough data
7.6
191
|
Verified
Not enough data
8.0
240
|
Verified
Not enough data
7.5
190
|
Verified
Not enough data
8.3
264
|
Verified
Not enough data
9.0
311
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.2
22
Not enough data
7.1
22
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Not enough data
7.7
135
|
Verified
Not enough data
8.4
259
|
Verified
Not enough data
Advanced Features
8.2
287
|
Verified
Not enough data
8.4
278
|
Verified
Not enough data
9.1
310
|
Verified
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
8.7
9
Extensions
8.3
42
|
Verified
8.9
1483
|
Verified
8.6
48
|
Verified
8.8
1460
|
Verified
8.8
40
|
Verified
8.7
1368
Features
8.7
51
|
Verified
8.8
1378
|
Verified
Feature Not Available
8.7
1331
8.2
37
|
Verified
8.9
1770
|
Verified
8.5
49
|
Verified
9.2
2014
|
Verified
8.1
44
|
Verified
9.3
2094
|
Verified
7.7
34
8.8
1597
|
Verified
Categories
Categories
Shared Categories
8x8 Work and Zoom Workplace are categorized as UCaaS Platforms and Video Conferencing
Unique Categories
8x8 Work is categorized as VoIP Providers and Cloud PBX Platforms
Zoom Workplace is categorized as AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
6.0%
Insurance
4.1%
Hospital & Health Care
3.8%
Other
70.3%
Information Technology and Services
8.9%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.7%
Other
66.9%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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