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Compare 8x8 Work and Aircall 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (54.7% of reviews)
Entry-Level Pricing
No pricing available
$30 User/Month (Billed Annually - 3 User Minimum)
8x8 Work
Star Rating
(810)4.2 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkAircall
Star Rating
(1,496)4.4 out of 5
Market Segments
Small-Business (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user-friendliness, with many users highlighting its intuitive interface that makes navigation a breeze. One user mentioned, "It's so user-friendly. I can easily call with students with a few clicks," showcasing its ease of use in everyday tasks.
- Users say that 8x8 Work provides a comprehensive communication solution by integrating calls, video meetings, team chat, and messaging into one platform. This has significantly improved collaboration for teams, as noted by a reviewer who stated, "8x8 Work has been a great communication solution for our team."
- Reviewers mention that Aircall's implementation process is quick and straightforward, with users appreciating the advanced AI features that enhance their calling experience. One user noted, "The connection is very fast, reliable, and easy to use," indicating a smooth onboarding experience.
- According to verified reviews, 8x8 Work shines in its mobile capabilities, allowing users to make and receive calls on the go. A user praised the mobile app, saying, "I also like that it has a mobile app that allows us to take calls or make calls even if we're away from our desk," which is crucial for hybrid work environments.
- G2 reviewers highlight that while Aircall has a slightly higher overall satisfaction score, 8x8 Work is noted for its reliable call quality. Users have commented on the consistent performance of calls, with one stating, "Call quality is consistently good," which is essential for effective communication.
- Users report that both platforms have strong support, but Aircall edges out slightly with a higher quality of support rating. Reviewers have expressed satisfaction with Aircall's support, mentioning that it has been a good partner in their business, which can be a deciding factor for companies needing reliable assistance.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableAircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Free Trial
8x8 Work
No trial information availableAircall
Free Trial is available
Ratings
Meets Requirements
8.6
608
8.8
1,215
Ease of Use
8.6
613
9.2
1,228
Ease of Setup
8.2
371
8.9
702
Ease of Admin
8.3
334
8.7
449
Quality of Support
8.1
576
8.6
1,125
Has the product been a good partner in doing business?
8.5
365
8.2
437
Product Direction (% positive)
7.9
582
8.8
1,177
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
587
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
368
Not enough data
7.9
440
|
Verified
Generative AI
Not enough data
7.8
236
Functions
Not enough data
8.8
566
|
Verified
Not enough data
8.7
549
|
Verified
Not enough data
8.8
536
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
473
|
Verified
Not enough data
8.9
494
|
Verified
Not enough data
8.8
516
|
Verified
Not enough data
8.8
473
|
Verified
Agentic AI - Contact Center
Not enough data
8.2
94
Not enough data
8.7
99
Not enough data
8.4
94
Not enough data
8.2
93
Administrative
Not enough data
8.8
561
|
Verified
Not enough data
8.9
564
|
Verified
Not enough data
8.8
586
|
Verified
Not enough data
9.1
511
|
Verified
Not enough data
Feature Not Available
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Generative AI
Not enough data
7.5
115
Workforce Management
Not enough data
9.0
209
Not enough data
8.9
206
Call Center Infrastructure (CCI)
Not enough data
8.7
21
Not enough data
8.9
20
Not enough data
8.2
19
Not enough data
8.3
20
Administrative
Not enough data
9.1
222
Not enough data
8.9
220
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
40
8.9
19
8.5
42
8.9
19
7.1
40
8.6
18
7.2
37
8.6
18
6.9
36
8.2
17
7.0
35
8.0
17
Basic Communication
8.9
358
|
Verified
8.9
350
|
Verified
7.6
188
|
Verified
Feature Not Available
8.0
236
|
Verified
Feature Not Available
7.5
188
|
Verified
Feature Not Available
8.3
261
|
Verified
8.2
227
|
Verified
9.0
309
|
Verified
8.7
256
Agentic AI - VoIP Providers
6.9
20
9.0
8
7.0
21
8.8
8
7.1
22
9.0
8
7.0
21
8.8
8
Access
7.9
218
8.4
256
7.7
134
|
Verified
8.3
265
|
Verified
8.4
258
|
Verified
8.7
282
|
Verified
Advanced Features
8.2
287
|
Verified
8.1
268
8.4
277
|
Verified
Feature Not Available
9.1
310
|
Verified
8.8
303
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.5
48
Not enough data
7.8
47
Calling
Not enough data
9.3
450
Not enough data
8.7
403
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
48
Contacts
Not enough data
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Insights
Not enough data
8.6
434
Not enough data
8.7
420
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
48
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Aircall are categorized as VoIP Providers
Unique Categories
Aircall is categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.5%
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
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