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Compare 8x8 Contact Center and CONQUER 
At a Glance
Market Segments
Mid-Market (54.2% of reviews)
Mid-Market (35.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
8x8 Contact Center
Star Rating
(227)4.1 out of 5
Market Segments
Mid-Market (54.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterCONQUER
Star Rating
(125)4.3 out of 5
Market Segments
Mid-Market (35.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to CONQUER. Users appreciate the platform's robust API, which simplifies data transfer processes, making it a reliable choice for businesses looking to integrate their systems.
- Users say that 8x8 Contact Center offers a more extensive range of features, particularly in voice capabilities, where it received high praise for its quality. Reviewers highlighted the effectiveness of its session routing and queuing features, which help streamline customer interactions.
- According to verified reviews, CONQUER shines in its user-friendly interface and ease of understanding, making it a solid option for teams that prioritize simplicity. Users noted that the product helps maximize productivity by allowing seamless dialing and automating tasks based on dispositions.
- Reviewers mention that while both products provide good support, CONQUER stands out with its highly personable and knowledgeable support team. Users have expressed satisfaction with the flexibility and responsiveness of the team, which enhances the overall experience.
- G2 reviewers highlight that 8x8 Contact Center has a more extensive user base, as evidenced by its higher number of reviews. This suggests a broader range of experiences and feedback, which can be beneficial for potential buyers looking for a well-tested solution.
- Users report that while both platforms have their strengths, 8x8 Contact Center's recent updates and ongoing collaboration with clients have led to consistent improvements, such as script optimization and international expansion, which may appeal to businesses looking for a partner in growth.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableCONQUER
Conquer Cadence for Salesforce
Contact Us
The only truly native Sales Engagement Platform for Salesforce. Conquer works inside your existing CRM as a guided selling solution to make sales and service teams more effective at gaining access, growing pipeline, winning revenue, and strengthening customer relationships.
- Truly Native Omnichannel Sales Engagement for Salesforce
Free Trial
8x8 Contact Center
No trial information availableCONQUER
No trial information availableRatings
Meets Requirements
8.4
193
8.5
95
Ease of Use
8.3
197
8.6
95
Ease of Setup
7.7
115
7.8
46
Ease of Admin
8.1
112
8.2
46
Quality of Support
8.1
187
9.0
95
Has the product been a good partner in doing business?
8.4
112
9.2
45
Product Direction (% positive)
8.0
194
8.1
93
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.3
35
|
Verified
Not enough data
7.5
27
Not enough data
8.5
37
|
Verified
Not enough data
7.5
29
Not enough data
9.2
37
|
Verified
Not enough data
6.4
6
Not enough data
6.7
6
Repeatability and Reportability
Not enough data
9.2
18
|
Verified
Not enough data
9.0
33
|
Verified
Not enough data
8.5
33
Not enough data
8.1
28
Not enough data
5.3
5
AI and Automation
Not enough data
5.8
6
Not enough data
3.7
5
Not enough data
4.7
6
Not enough data
4.0
5
Not enough data
4.7
5
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
100
|
Verified
8.3
19
|
Verified
6.9
65
|
Verified
6.8
12
7.4
67
|
Verified
6.5
13
7.8
60
|
Verified
6.9
13
7.6
62
|
Verified
6.5
13
Generative AI
6.1
34
Not enough data
Functions
8.3
96
|
Verified
8.2
17
|
Verified
8.6
95
|
Verified
8.4
19
|
Verified
8.5
89
|
Verified
8.3
16
|
Verified
8.1
73
|
Verified
6.5
13
7.9
69
9.0
10
8.5
85
|
Verified
9.1
15
8.1
84
8.5
18
|
Verified
8.3
77
|
Verified
8.5
16
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
83
|
Verified
8.3
21
|
Verified
8.8
92
|
Verified
8.0
18
|
Verified
8.4
97
|
Verified
8.1
21
|
Verified
8.7
81
|
Verified
8.1
20
|
Verified
8.0
71
|
Verified
7.8
17
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.6
25
|
Verified
Not enough data
7.4
23
|
Verified
Not enough data
6.8
17
|
Verified
Not enough data
6.6
18
Not enough data
7.3
21
Not enough data
Administration
7.5
25
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
6.8
18
|
Verified
Not enough data
7.0
21
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
7.9
17
Not enough data
Feature Not Available
Not enough data
8.5
21
|
Verified
Personalization
Not enough data
7.9
18
Not enough data
8.7
26
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
7.9
20
|
Verified
Administrative
Not enough data
9.0
28
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
8.8
27
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
26
Not enough data
8.8
19
Not enough data
8.6
24
Not enough data
8.9
30
Not enough data
8.8
27
Predictive Analytics
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
6.7
5
Sales Management
Not enough data
8.2
20
Not enough data
8.1
25
Not enough data
8.4
26
Not enough data
8.7
30
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.9
56
Not enough data
8.4
45
Not enough data
9.1
55
Not enough data
9.3
61
Not enough data
Not enough data
Contacts
Not enough data
8.8
49
Not enough data
8.6
45
Not enough data
8.7
47
Insights
Not enough data
9.3
60
Not enough data
8.6
53
Not enough data
8.6
54
Not enough data
8.2
41
Not enough data
8.2
43
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and CONQUER are categorized as Contact Center
Unique Categories
8x8 Contact Center is categorized as Live Chat, Auto Dialer, Call Center Infrastructure (CCI), Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Speech Analytics, Social Customer Service, Contact Center Workforce, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CONQUER
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.7%
Information Technology and Services
7.9%
Hospital & Health Care
6.1%
Security and Investigations
5.6%
Banking
5.6%
Other
63.1%
Sports
22.9%
Human Resources
13.6%
Marketing and Advertising
8.5%
Insurance
5.9%
Information Technology and Services
5.9%
Other
43.2%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
How do you change the ring tone? How do disposition old calls? It says I have many and I only have 2 in the Que
2 Comments
JM
Stacie,
I looked into this a bit further and I'm glad that our support team was able to address your question on the same day! You know where to reach us...Read more
Would it be possible to lower the volume of the off-call music?
1 Comment
DH
Hi, Jeff. This is a great suggestion! Would you mind passing this along to your Customer Success Manager so that they can combine that feedback along with...Read more
Why does the system sometimes glitch when multiple tabs are opened?
1 Comment
DH
Hey Nick. Great question. When you have too many Salesforce tabs open, your computer and browser can reach full capacity. At that point, any dynamic elements...Read more
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