Introducing G2.ai, the future of software buying.Try now
Compare 3CX and Microsoft Teams 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Enterprise (40.3% of reviews)
Entry-Level Pricing
Free 10 Users
$4.80 1 User Per Month
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansMicrosoft Teams
Star Rating
(17,551)4.4 out of 5
Market Segments
Enterprise (40.3% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Teams excels in overall user satisfaction, reflected in its significantly higher G2 Score. Users appreciate the seamless integration of chat, video calls, and file sharing, which makes collaboration straightforward and efficient.
- Users say that 3CX stands out for its ease of management and configuration. Many find the platform intuitive, with all features centralized, which streamlines communication for teams. This is particularly beneficial for organizations looking for a user-friendly solution.
- Reviewers mention that Microsoft Teams offers a comprehensive experience, with everything from messages to meetings in one place. This integration reduces the need to switch between applications, enhancing productivity and making it easier to stay organized.
- According to verified reviews, 3CX users highlight its mobile and desktop applications as being particularly effective, with features that ensure users never miss a call. This reliability is a key advantage for teams that rely on consistent communication.
- Users appreciate the quick implementation process of Microsoft Teams, noting that it allows for easy onboarding and setup. This is crucial for businesses that need to get their teams up and running without extensive downtime.
- G2 reviewers indicate that while both platforms have strong support features, Microsoft Teams has a slight edge in overall support quality. Users have noted that the assistance provided is responsive and helpful, which is vital for resolving issues quickly.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Free Trial
3CX
Free Trial is available
Microsoft Teams
No trial information availableRatings
Meets Requirements
9.0
348
8.9
13,055
Ease of Use
9.0
355
8.8
13,228
Ease of Setup
8.8
236
9.0
3,676
Ease of Admin
9.0
221
8.6
2,029
Quality of Support
8.0
316
8.6
10,504
Has the product been a good partner in doing business?
8.7
210
8.8
2,003
Product Direction (% positive)
8.5
350
8.6
12,485
Features by Category
Business Instant Messaging
Not enough data
8.9
8731
Not enough data
8.7
8990
Not enough data
8.4
8365
Business Instant Messaging
Not enough data
9.0
8283
Not enough data
8.9
8220
Business Instant Messaging
Not enough data
8.8
8029
Not enough data
8.8
8255
Not enough data
8.7
7238
Generative AI - Business Instant Messaging
Not enough data
8.2
982
AI - Business Instant Messaging
Not enough data
8.0
963
Not enough data
8.3
962
Not enough data
8.0
952
Not enough data
8.0
950
Agentic AI - Business Instant Messaging
Not enough data
7.9
555
Not enough data
8.0
550
Channels
9.3
127
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.4
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
9.0
7809
|
Verified
9.1
38
|
Verified
9.1
5575
|
Verified
9.0
34
Feature Not Available
9.2
39
|
Verified
9.2
5756
|
Verified
8.6
35
|
Verified
Feature Not Available
Meeting Coordination
8.4
72
|
Verified
9.0
7361
|
Verified
9.1
68
|
Verified
8.9
6827
|
Verified
9.2
70
|
Verified
8.8
7074
|
Verified
8.9
42
|
Verified
8.9
5540
|
Verified
Software Type
9.0
83
|
Verified
8.8
7136
|
Verified
9.3
46
|
Verified
8.7
5230
|
Verified
9.2
43
|
Verified
9.1
5776
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
644
Not enough data
7.8
639
Not enough data
7.8
636
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.5
107
Not enough data
8.7
110
Automatic Transcription - AI Note-taking Software
Not enough data
8.6
109
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.6
107
Language & Accent Support - AI Note-taking Software
Not enough data
8.1
105
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.2
107
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.7
104
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
100
Speaker Identification - AI Note-taking Software
Not enough data
8.5
106
Categories
Categories
Shared Categories
3CX and Microsoft Teams are categorized as Video Conferencing
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Microsoft Teams is categorized as Business Instant Messaging and AI Note-Taking Software
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Information Technology and Services
17.2%
Computer Software
9.2%
Financial Services
3.7%
Education Management
3.6%
Marketing and Advertising
3.5%
Other
62.9%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
