# Best User Provisioning and Governance Tools with Identifies and Alerts for Threats Capabilities ## How Many User Provisioning and Governance Tools Products Does G2 Track? **Total Products under this Category:** 191 ### Category Stats (Aug 2026) - **Average Rating:** 4.49/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** miniOrange Identity & Access Management (+0.77%) - Among all products in this category, miniOrange Identity & Access Management recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank User Provisioning and Governance Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,600+ Authentic Reviews - 191+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for User Provisioning and Governance Tools ![G2 Grid® for User Provisioning and Governance Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/user-provisioning-and-governance-tools/grids.png?focus%5B%5D=633&focus%5B%5D=36316&focus%5B%5D=3899&focus%5B%5D=1640029&focus%5B%5D=4533&focus%5B%5D=4206&focus%5B%5D=5689&focus%5B%5D=22264) Highlighted products: Okta, JumpCloud, Microsoft Entra ID, Rippling IT, 1Password, SailPoint, ManageEngine ADManager Plus, and Auth0. Underlying data: [Grid® JSON](https://www.g2.com/categories/user-provisioning-and-governance-tools/grids.json?focus%5B%5D=okta&focus%5B%5D=jumpcloud&focus%5B%5D=microsoft-entra-id&focus%5B%5D=rippling-it&focus%5B%5D=1password&focus%5B%5D=sailpoint&focus%5B%5D=manageengine-admanager-plus&focus%5B%5D=auth0) **Sponsored** ### Hire2Retire RoboMQ’s Hire2Retire is an Identity Governance and Administration (IGA) solution designed to manage the complete workforce lifecycle, encompassing joiners, movers, and leavers (JML) events such as hiring, role changes, department transfers, terminations, and long-term leaves. This solution effectively bridges the gap between HR systems and IT infrastructure by synchronizing identity data with platforms like Active Directory (AD), Entra ID, Okta, and Google Workspace. By ensuring that user access and privileges are consistently aligned with their roles within the organization, Hire2Retire enhances overall operational efficiency. Targeted primarily at mid to large, fast-growing organizations, Hire2Retire addresses the challenges associated with manual and fragmented lifecycle management processes. Traditional methods of onboarding and offboarding can be slow, error-prone, and resource-intensive, often leading to security vulnerabilities, compliance risks, and diminished employee experiences. By automating these processes, Hire2Retire not only streamlines operations but also significantly reduces operational overhead, allowing organizations to focus on more strategic initiatives. One of the standout features of Hire2Retire is its extensive integration capabilities. With connections to 27 HR and Applicant Tracking Systems (ATS), major identity providers, and over 10 leading service management platforms such as ServiceNow, Salesforce, SolarWinds, and FreshService, the solution enables seamless identity orchestration. Its robust library of connectors allows for the automatic provisioning and deprovisioning of access to third-party applications based on profile-driven entitlements, making it a scalable and flexible IGA solution that adapts to the needs of modern enterprises. From a governance and security standpoint, Hire2Retire enforces role-based access control and continuously aligns user privileges with their job functions. This ensures that employees have the right level of access at all times, reducing the risk of over-provisioning. Additionally, timely deprovisioning during terminations or role changes helps prevent unauthorized access, protecting the organization from potential security breaches and reputational risks. Hire2Retire supports organizational compliance with key regulatory frameworks and standards including SOX, HIPAA, ISO 27001, and GDPR, providing complete audit trails for every identity lifecycle event. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=255&secure%5Bchosen_at%5D=2026-08-02T23%3A21%3A22Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=168476&secure%5Bresource_id%5D=255&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fuser-provisioning-and-governance-tools%2Ff%2Fidentifies-and-alerts-for-threats&secure%5Btoken%5D=a023ef221af2cb22c3c27f1eb00b35561c875f225ad7b903a3fdd0253c46bf6e&secure%5Burl%5D=https%3A%2F%2Fwww.robomq.io%2Fproducts%2Fhire2retire%2F&secure%5Burl_type%5D=paid_promos) ### [Okta](https://www.g2.com/products/okta/reviews) Okta, Inc. is The World’s Identity Company™. We secure AI, machine, and human identity so everyone is free to safely use any technology. Our customer and workforce solutions empower businesses and developers to protect their AI agents, users, employees, and partners while driving security, efficiencies, and innovation. Learn why the world’s leading brands trust Okta for authentication, authorization, and more at okta.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,328 #### How Do G2 Users Rate Okta? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Mobile App:** 8.9/10 (Category avg: 7.5/10) - **APIs:** 9.1/10 (Category avg: 8.5/10) - **Bi-directional Identity Synchronization:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Okta? - **Seller:** [Okta](https://www.g2.com/sellers/okta) - **Company Website:** okta.com - **Year Founded:** 2009 - **HQ Location:** San Francisco, California - **Twitter:** @okta 42,953 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=804063caba1f2bef749fce97d9fd1a8dcd00ff8517667853ff100c7e322ae6fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F926041%2F&secure%5Burl_type%5D=linkedin_company_website) 7,513 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Medium, 38% Large #### What Do G2 Reviewers Say About Okta? _AI-generated summary from verified user reviews_ ##### Pros - Users find Okta's **ease of use** remarkable, streamlining access and enhancing security across multiple sites. - Users value the **flexible dual factor authentication** of Okta, enhancing security while simplifying access across multiple platforms. - Users value Okta's **single sign-on security** that simplifies access, enhances security, and boosts overall productivity. - Users benefit from **streamlined access** with Okta's Single Sign-On, simplifying login processes and enhancing security effortlessly. - Users love Okta for its **easy access** , streamlining login processes and enhancing productivity with a single sign-on feature. ##### Cons - Users report **authentication issues** with Okta, leading to frustrating delays and access problems across multiple applications. - Users find the **login issues** with Okta frustrating, as it can be slow and tedious, impacting accessibility. - Users find Okta's pricing to be **high and lacking transparency** , making it challenging for smaller organizations to manage costs. - Users find the **setup process complex** , especially when managing policies and troubleshooting access issues. - Users find the **frequent authentication prompts** disruptive, especially when logged in on the same device. #### What Are Recent G2 Reviews of Okta? **["Strong Security Without Sacrificing User Experience"](https://www.g2.com/survey_responses/okta-review-12974377)** **Rating:** 4.5/5.0 stars _— Arnold D._ [Read full review](https://www.g2.com/survey_responses/okta-review-12974377) **["Seamless SSO and Reliable Identity Management with Okta"](https://www.g2.com/survey_responses/okta-review-13140989)** **Rating:** 4.5/5.0 stars _— Patil A._ [Read full review](https://www.g2.com/survey_responses/okta-review-13140989) #### What Are G2 Users Discussing About Okta? - [What database does Just Eat use?](https://www.g2.com/discussions/what-database-does-just-eat-use) - 1 comment - [How good is Okta?](https://www.g2.com/discussions/how-good-is-okta) - 2 comments, 1 upvote - [What are the 4 A's of cloud identity?](https://www.g2.com/discussions/what-are-the-4-a-s-of-cloud-identity) - [How do I enable MFA in Okta?](https://www.g2.com/discussions/how-do-i-enable-mfa-in-okta) - [Why do companies use Okta?](https://www.g2.com/discussions/why-do-companies-use-okta) - 1 comment ### [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) Entra ID is a complete identity and access management solution with integrated security that connects people to their apps, devices, and data and helps protect from identity compromise. With Entra ID, you get: • Secure adaptive access with multi-factor authentication and Conditional Access policies • Seamless user experience with single sign-on, passwordless and user portal • Unified identity management that connect all internal and external users to all apps and devices. • Simplified Identity Governance with provisioning, access packages, and access reviews. Microsoft Entra is our new product family that encompasses all of Microsoft’s identity and access capabilities. The Entra family includes Microsoft Entra ID, as well as two new product categories: Cloud Infrastructure Entitlement Management (CIEM) and decentralized identity. The products in the Entra family will help provide secure access to everything for everyone, by providing identity and access management, cloud infrastructure entitlement management, and identity verification. **Average Rating:** 4.5/5.0 **Total Reviews:** 873 #### How Do G2 Users Rate Microsoft Entra ID? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Mobile App:** 8.4/10 (Category avg: 7.5/10) - **APIs:** 8.9/10 (Category avg: 8.5/10) - **Bi-directional Identity Synchronization:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Microsoft Entra ID? - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft 13,091,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website) 231,632 employees on LinkedIn® - **Ownership:** MSFT #### Who Uses This Product? - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Medium, 37% Large #### What Do G2 Reviewers Say About Microsoft Entra ID? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Microsoft Entra ID, highlighting its smooth initial setup and efficient management. - Users value the **strong security features** of Microsoft Entra ID, including MFA and Conditional Access for enhanced protection. - Users appreciate the **seamless SSO** of Microsoft Entra ID, enhancing efficiency across various platforms and services. - Users value the **strong security and seamless management** of identities in Microsoft Entra ID, enhancing protection and integration. - Users value the **seamless integration** of Microsoft Entra ID with Microsoft cloud services, enhancing identity and access management efficiency. ##### Cons - Users find Microsoft Entra ID's **complexity** in configuration and licensing to be a significant challenge in management. - Users find the **cost of Microsoft Entra ID** to be significant, especially for larger organizations needing advanced features. - Users find **Microsoft Entra ID's complex administration** frustrating, especially with configuration and management of security settings. - Users find the learning curve for **difficult features and configurations** in Microsoft Entra ID to be quite steep. - Users find the **complex setup** of Microsoft Entra ID challenging, particularly with Conditional Access and security configurations. #### What Are Recent G2 Reviews of Microsoft Entra ID? **["Entra ID P2 Makes Conditional Access and Security Policies Easy to Configure"](https://www.g2.com/survey_responses/microsoft-entra-id-review-12889489)** **Rating:** 4.5/5.0 stars _— Ankit G._ [Read full review](https://www.g2.com/survey_responses/microsoft-entra-id-review-12889489) **["Microsoft Entra is one of best Modern and Robust Cloud Identity and Access Management Platform"](https://www.g2.com/survey_responses/microsoft-entra-id-review-12609554)** **Rating:** 5.0/5.0 stars _— Kush Kumar K._ [Read full review](https://www.g2.com/survey_responses/microsoft-entra-id-review-12609554) #### What Are G2 Users Discussing About Microsoft Entra ID? - [What is Microsoft Azure Active Directory used for?](https://www.g2.com/discussions/what-is-microsoft-azure-active-directory-used-for) - 1 comment, 1 upvote - [How good is Microsoft authenticator app?](https://www.g2.com/discussions/how-good-is-microsoft-authenticator-app) - 4 comments - [Is Azure Active Directory SaaS or PaaS?](https://www.g2.com/discussions/is-azure-active-directory-saas-or-paas) - 2 comments - [Can Microsoft authenticator app be hacked?](https://www.g2.com/discussions/can-microsoft-authenticator-app-be-hacked) - 3 comments - [How does Azure integrate with Active Directory?](https://www.g2.com/discussions/how-does-azure-integrate-with-active-directory) - 1 comment ### [SailPoint](https://www.g2.com/products/sailpoint/reviews) SailPoint is the leader in identity security for the modern enterprise. Harnessing the power of AI and machine learning, SailPoint automates the management and control of access, delivering only the required access to the right identities and technology resources at the right time. Our sophisticated identity platform seamlessly integrates with existing systems and workflows, providing the singular view into all identities and their access. We meet customers where they are with an intelligent identity solution that matches the scale, velocity and environmental needs of the modern enterprise. SailPoint empowers the most complex enterprises worldwide to build a security foundation grounded in identity security. **Average Rating:** 4.5/5.0 **Total Reviews:** 188 #### How Do G2 Users Rate SailPoint? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Mobile App:** 5.9/10 (Category avg: 7.5/10) - **APIs:** 7.4/10 (Category avg: 8.5/10) - **Bi-directional Identity Synchronization:** 7.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind SailPoint? - **Seller:** [SailPoint](https://www.g2.com/sellers/sailpoint) - **Company Website:** www.sailpoint.com - **Year Founded:** 2004 - **HQ Location:** Austin, TX - **Twitter:** @SailPoint 15,037 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c0a750520dcce1b9589bc66fe1f2830d2beaedb71ec0b739bce76205485f027c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F47456%2F&secure%5Burl_type%5D=linkedin_company_website) 3,642 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 76% Large, 18% Medium #### What Do G2 Reviewers Say About SailPoint? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in SailPoint, simplifying access management across multiple applications effortlessly. - Users value SailPoint's **strong identity governance capabilities** , which enhance access control and provide centralized visibility. - Users value the **advanced security features** of SailPoint, ensuring robust protection and simplified access management. - Users value the **automated access reviews** of SailPoint, which enhance security and simplify user permission management. - Users appreciate the **easy integration** of SailPoint, enabling smooth access management across multiple applications. ##### Cons - Users find the **improvement needed** in RBAC module and support responsiveness, delaying resolutions and feature implementations. - Users experience **poor customer support** with slow response times and difficulties in communication, leading to frustration. - Users highlight **missing features** in SailPoint, facing challenges with complexity and delayed updates for new functionalities. - Users find SailPoint to be **expensive** due to time-consuming reviews and costly assistance for customization. - Users find the **difficult learning** curve frustrating, especially without a programming background or sufficient formal training. #### What Are Recent G2 Reviews of SailPoint? **["Centralized Identity Governance with Powerful Automation"](https://www.g2.com/survey_responses/sailpoint-review-13122387)** **Rating:** 4.5/5.0 stars _— Soufiane C._ [Read full review](https://www.g2.com/survey_responses/sailpoint-review-13122387) **["Identity Governance and Compliance Visibility for Complex Enterprises"](https://www.g2.com/survey_responses/sailpoint-review-13000024)** **Rating:** 4.0/5.0 stars _— Chardae A._ [Read full review](https://www.g2.com/survey_responses/sailpoint-review-13000024) #### What Are G2 Users Discussing About SailPoint? - [What is SailPoint used for?](https://www.g2.com/discussions/sailpoint-what-is-sailpoint-used-for) - 2 comments - [What database does SailPoint use?](https://www.g2.com/discussions/what-database-does-sailpoint-use) - 1 comment - [How much does SailPoint cost?](https://www.g2.com/discussions/how-much-does-sailpoint-cost) - [What is SailPoint used for?](https://www.g2.com/discussions/what-is-sailpoint-used-for) - 2 comments - [What is SailPoint software?](https://www.g2.com/discussions/what-is-sailpoint-software) ### [CyberArk Workforce Identity](https://www.g2.com/products/cyberark-workforce-identity/reviews) CyberArk Identity Overview CyberArk Identity is a SaaS-delivered suite of solutions designed to simplify identity and access management in enterprises. CyberArk Identity unifies Workforce Access and Identity Management solutions in a single offering. Workforce Access capabilities include single sign-on, multi-factor authentication, session security, and credential management. Identity Management capabilities include lifecycle management, identity orchestration, and identity governance. With CyberArk Identity, organizations can secure workforce access to applications, endpoints, and infrastructure and protect themselves from the leading cause of data breaches – compromised credentials. CyberArk Identity is part of the CyberArk Identity Security Platform. Built for the dynamic enterprise, CyberArk Identity Security Platform secures access for any identity to any resource or environment from anywhere using any device. The CyberArk Identity Security Platform enables operational efficiencies with a single admin portal, streamlines meeting compliance requirements with unified audit capabilities, and delivers Identity Security Intelligence for continuous identity threat detection and protection. Workforce Access solutions: • CyberArk Single Sign-On (SSO) is an easy-to-manage solution for one-click access to your cloud, mobile, and legacy apps. CyberArk SSO enables a secure and frictionless sign-in experience for both internal and external users that adjusts based on risk. • CyberArk App Gateway is an add-on to our Single Sign-On solution that enables VPN-less access to legacy applications. It allows companies to set up per-application, per-user access to individual legacy applications hosted on-premises. • CyberArk Adaptive Multi-Factor Authentication (MFA) helps strengthen security and prevent attacks involving compromised credentials by requiring users to present multiple forms of evidence to gain access to your applications. Unlike traditional MFA solutions, CyberArk Adaptive MFA uses AI-powered behavioral analytics and contextual information to determine which authentication factors to apply to a particular user in a specific situation. • CyberArk Secure Web Sessions is a cloud-based service that enables organizations to monitor, record, and audit end-user activity within high-risk and high-value web applications. Security and compliance specialists can use Secure Web Sessions to search recorded sessions using free text input and quickly filter events by users, dates, and actions. • CyberArk Workforce Password Management is an enterprise-focused password manager providing a user-friendly solution to store business application credentials in a centralized vault and securely share them with other users in the organization. Identity Management Services: • CyberArk Identity Lifecycle Management provides an easy way to route application access requests, create application accounts, manage entitlements for those accounts, and revoke access when necessary. • CyberArk Identity Flows is an identity orchestration solution that improves security, efficiency, and productivity by automating identity data and events. With Identity Flows, organizations can orchestrate complex identity management processes and synchronize identity data across diverse applications, directory stores, and repositories. • CyberArk Identity Compliance solution continuously discovers access, streamlines access certifications, and provides comprehensive identity analytics. Identity Compliance automates manually intensive, error-prone administrative processes, ensuring all workforce and privileged access rights are properly assigned and continually certified across enterprises. **Average Rating:** 4.5/5.0 **Total Reviews:** 126 #### How Do G2 Users Rate CyberArk Workforce Identity? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Mobile App:** 6.9/10 (Category avg: 7.5/10) - **APIs:** 7.7/10 (Category avg: 8.5/10) - **Bi-directional Identity Synchronization:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind CyberArk Workforce Identity? - **Seller:** [Palo Alto Networks](https://www.g2.com/sellers/palo-alto-networks) - **Year Founded:** 2005 - **HQ Location:** Santa Clara, CA - **Twitter:** @PaloAltoNtwks 128,951 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=283fa006a7b7db5565e608e4d1bc1dafae45bdf4b312f2cd5bb208ac9271f81d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F30086%2F&secure%5Burl_type%5D=linkedin_company_website) 22,313 employees on LinkedIn® - **Ownership:** NYSE: PANW #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 48% Large, 48% Medium #### What Do G2 Reviewers Say About CyberArk Workforce Identity? _AI-generated summary from verified user reviews_ ##### Pros - Users praise CyberArk Workforce Identity for its **ease of use** , featuring an intuitive UI and straightforward setup. - Users value the **efficient access review process** of CyberArk Workforce Identity, enhancing productivity and streamlining permissions. - Users appreciate the **intuitive interface** of CyberArk Workforce Identity, making it user-friendly for diverse teams. - Users value the **responsiveness and friendliness** of CyberArk's customer support, enhancing their overall experience with the product. - Users value the **effective access review capabilities** of CyberArk Workforce Identity, enhancing security and management in organizations. ##### Cons - Users find the **missing integrations and limited dashboard capabilities** to hinder full functionality of CyberArk Workforce Identity. - Users note significant **integration issues** , as many legacy platforms and manual processes hinder smooth functionality. - Users express frustration over the **lack of automation** , especially in user mapping and integration processes within CyberArk Workforce Identity. - Users find the **lack of integrations and reporting options** limits CyberArk Workforce Identity's effectiveness for their needs. - Users are frustrated by **manual processes** in CyberArk Workforce Identity, particularly with user mapping and integration challenges. #### What Are Recent G2 Reviews of CyberArk Workforce Identity? **["Fast User-Device Linking, Needs Installation Speed Boost"](https://www.g2.com/survey_responses/cyberark-workforce-identity-review-12700425)** **Rating:** 4.0/5.0 stars _— Dominika T._ [Read full review](https://www.g2.com/survey_responses/cyberark-workforce-identity-review-12700425) **["The way Access Reviews should be!"](https://www.g2.com/survey_responses/cyberark-workforce-identity-review-8369131)** **Rating:** 5.0/5.0 stars _— kam n._ [Read full review](https://www.g2.com/survey_responses/cyberark-workforce-identity-review-8369131) #### What Are G2 Users Discussing About CyberArk Workforce Identity? - [What are the benefits and drawbacks of using CyberArk Identity for identity and access management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-cyberark-identity-for-identity-and-access-management) ### [BetterCloud](https://www.g2.com/products/bettercloud/reviews) BetterCloud is a comprehensive SaaS management platform designed to assist IT teams in effectively managing and optimizing their software-as-a-service (SaaS) applications. This solution focuses on automating essential processes such as onboarding, offboarding, mid-lifecycle changes, give you greater control and insight into your SaaS apps, thousands of forward-thinking organizations rely on BetterCloud to transform employee experience, optimize software spend, and strengthen overall security. By leveraging BetterCloud, organizations can significantly reduce the manual workload associated with SaaS management, achieving up to a 78% reduction in operational tasks. Targeted primarily at IT departments and SaaS operations teams, BetterCloud addresses the challenges faced by organizations that utilize multiple SaaS applications. As businesses increasingly adopt cloud-based solutions, the complexity of managing user access, security policies, and application lifecycles grows. BetterCloud provides a centralized platform that streamlines these processes, ensuring that IT teams can maintain control and compliance while enhancing overall operational efficiency. Key features of BetterCloud include automated user lifecycle management, which simplifies the onboarding and offboarding of employees, ensuring that access rights are promptly granted or revoked as needed. Additionally, the platform offers robust security policy management, allowing organizations to enforce compliance and protect sensitive data across their SaaS ecosystem. BetterCloud also supports mid-lifecycle changes, enabling IT teams to adapt user access as roles and responsibilities evolve within the organization. The benefits of using BetterCloud extend beyond mere automation. By reducing the time spent on repetitive tasks, IT teams can focus on strategic initiatives that drive business growth and innovation. Furthermore, the platform's ability to provide insights into application usage and security posture empowers organizations to make informed decisions about their SaaS investments. With a strong reputation in the industry, backed by over a decade of experience and recognition from leading analyst firms, BetterCloud stands out as a trusted partner for organizations looking to optimize their SaaS operations. In summary, BetterCloud is not just a tool for managing SaaS applications; it is a strategic solution that transforms the way organizations handle their cloud-based software. By automating critical processes and providing valuable insights, BetterCloud enables IT teams to enhance productivity, improve security, and ultimately drive better business outcomes in a rapidly evolving digital landscape. **Average Rating:** 4.4/5.0 **Total Reviews:** 481 #### How Do G2 Users Rate BetterCloud? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Mobile App:** 6.0/10 (Category avg: 7.5/10) - **APIs:** 8.1/10 (Category avg: 8.5/10) - **Bi-directional Identity Synchronization:** 7.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind BetterCloud? - **Seller:** [CORESTACK](https://www.g2.com/sellers/corestack) - **Company Website:** www.corestack.io - **Year Founded:** 2016 - **HQ Location:** Bellevue, WA - **Twitter:** @corestack 1,021 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f8f6e70e28172825b56d62aeba1ce51a4a1686c296a9bea7835ff4627579283&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcorestack&secure%5Burl_type%5D=linkedin_company_website) 213 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 60% Medium, 28% Large #### What Do G2 Reviewers Say About BetterCloud? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation capabilities** of BetterCloud, which streamline onboarding and enhance overall efficiency. - Users find BetterCloud's interface **easy to navigate** , enhancing functionality and simplifying user administration processes. - Users value the **efficient onboarding process** of BetterCloud, noting its simplicity and seamless integration into systems. - Users value the **time-saving automations** of BetterCloud, enhancing efficiency in routine IT tasks like onboarding and offboarding. - Users value the **efficient offboarding process** with BetterCloud, significantly reducing time spent on manual tasks. ##### Cons - Users find the **limited features** of BetterCloud hinder effective management and require cumbersome manual processes. - Users experience **integration issues** with BetterCloud, especially with Google Drive and Citrix products like ShareFile. - Users find the **missing features** in BetterCloud, like manual sync and lack of sorting, quite frustrating. - Users find **access limitations** frustrating, particularly regarding file searching and delegation issues in BetterCloud. - Users feel that BetterCloud is **lacking features** for improved file searching and integration capabilities. #### What Are Recent G2 Reviews of BetterCloud? **["Effortless Automation and SaaS Management"](https://www.g2.com/survey_responses/bettercloud-review-4432399)** **Rating:** 4.5/5.0 stars _— Brian B._ [Read full review](https://www.g2.com/survey_responses/bettercloud-review-4432399) **["Powerful, Customizable Automation with Extensive Integrations and Training"](https://www.g2.com/survey_responses/bettercloud-review-12821339)** **Rating:** 5.0/5.0 stars _— Alicia B._ [Read full review](https://www.g2.com/survey_responses/bettercloud-review-12821339) #### What Are G2 Users Discussing About BetterCloud? - [What is BetterCloud used for?](https://www.g2.com/discussions/what-is-bettercloud-used-for) - 1 comment - [What is G2 Track used for?](https://www.g2.com/discussions/what-is-g2-track-used-for) ### [Avatier Identity Anywhere](https://www.g2.com/products/avatier-identity-anywhere/reviews) Modernize your digital workforce with Avatier Identity Anywhere integrated Identity Access Governance featuring push notification workflow across all your favorite platforms, and a modern cross-platform SSO solution to connect to all your SAML, oAuth, OpenID, and webform apps. Discover unrivaled self-service IT experience enabling collaboration across the entire enterprise without compromising privacy and security. Avatier native mobile experience for iOS and Android includes real-time collaboration support with mobile push notification and improved security with mobile biometric authentication. Introducing Avatier Identity Anywhere which integrates with the leading MFA solutions in the industry to provide a true-passwordless secure Identity Governance and Administration (IGA) experience. Leverage Avatier OTP SMS/Email or phoneless MFA, Duo Security, Google Authenticator, Okta Verify, Ping Identity, Radius, RSA SecureID, Symantec VIP, and many other FIDO2 WebAuthn compliant solutions. Discover all you can do with Avatier for Microsoft Teams & Outlook, ServiceNow (coming soon), Slack, Chrome Extension, iOS, Andriod, chatbot, and of course web and REST API: \* Avatier Self-Service Group Management with integrated Access Governance. Microsoft/Azure group membership is paramount as it controls your role in the company, access to files, and even cloud application access via leading SSO solutions like Avatier. Avatier allows self-service group membership requests with push notification for workflow approval and access certification campaigns. Now you can request creation, deletion, renaming, and even group ownership conveniently from any platform. \* Avatier Access Governance. Verifying workforce fine-grain user access has never been this easy. Avatier ensures access governance is continuously being met by empowering managers to approve, deny, allow an exception, return to campaign owner, or re-assign certifications to a co-worker. \* Avatier User Lifecycle Management. Turn your IT department into an IT Store allowing your workforce to request fine-grain access, roles, and even assets through a familiar shopping cart experience. Optionally, hook Avatier up to your favorite HR system and automate all of your onboarding and offboarding needs. Never panic when its time to disable or delete user access. Avatier allows you can request disabling user access now and schedule deleting the user later. \* Avatier Universal Workflow Approval. Push notification instantly alerts you to urgent matters that require your attention. Using Avatier don't ever miss an important workforce request for roles, access, assets, or even generic change control. Approve/Deny ServiceNow, Workday, SAP, and other leading apps using Avatier's Universal Workflow Platform(TM) across all of your favorite platforms like Microsoft Teams, Outlook, ServiceNow, Slack, and Chrome Extension. \* Avatier Self-Service Password Management with Strong Password Policy Enforcement. Your workforce needs self-service password reset and synchronization without requiring an expensive call the help desk. Your service desk needs a secure friendly assisted password reset form anywhere. Avatier gives your workforce the seamless ability to perform these actions wherever they are by securely authenticating with a variety of flexible authentication MFA options. Avatier's Password Policy Manager will also ensure that your password meets the enterprise password policy and maintain strong passwords across all systems. \* Avatier Single Sign-on (SSO). Modern SSO solutions need to support a diverse workforce with a choice of how and where they would like to securely gain access to their cloud apps. Avatier SSO enables access when your workforce needs it the most with Just-in-Time (JIT) cloud application user provisioning/deprovisioning. It has never been easier to onboard your workforce across all of your cloud applications. Achieve more together with Avatier. To experience Avatier Identity Anywhere in action, we are offering an exclusive FREE 14 day trial to qualified organizations. Schedule yours today: https://calendly.com/avatier-cloudtrial/avatier-kickoff-meeting **Average Rating:** 4.6/5.0 **Total Reviews:** 30 #### How Do G2 Users Rate Avatier Identity Anywhere? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10) - **APIs:** 9.3/10 (Category avg: 8.5/10) - **Bi-directional Identity Synchronization:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Avatier Identity Anywhere? - **Seller:** [Avatier](https://www.g2.com/sellers/avatier) - **Year Founded:** 1995 - **HQ Location:** Pleasanton, CA - **Twitter:** @Avatier 1,624 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6612ca33d76901cac5d0969ae0a851d8cfa14ca16429e9cdcb992d92ac7a08ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F355652%2F&secure%5Burl_type%5D=linkedin_company_website) 36 employees on LinkedIn® - **Phone:** 925-217-5170 #### Who Uses This Product? - **Company Size:** 90% Large, 10% Medium #### What Are Recent G2 Reviews of Avatier Identity Anywhere? **["An awesome product!"](https://www.g2.com/survey_responses/avatier-identity-anywhere-review-1886608)** **Rating:** 5.0/5.0 stars _— Adam M._ [Read full review](https://www.g2.com/survey_responses/avatier-identity-anywhere-review-1886608) **["Good support"](https://www.g2.com/survey_responses/avatier-identity-anywhere-review-6626216)** **Rating:** 4.0/5.0 stars _— James Z._ [Read full review](https://www.g2.com/survey_responses/avatier-identity-anywhere-review-6626216) #### What Are G2 Users Discussing About Avatier Identity Anywhere? - [What is Avatier Identity Anywhere used for?](https://www.g2.com/discussions/what-is-avatier-identity-anywhere-used-for) ### [OpenText NetIQ Identity Manager](https://www.g2.com/products/opentext-netiq-identity-manager/reviews) Identity Manager powers the entire identity management lifecycle, managing identities and their associated attributes to minimize privileges. This enables your organization to reduce the costs of manual account management and demonstrate compliance while reducing the risk of unauthorized access. Identity Manager integrates with Identity Governance to provide a comprehensive Identity Governance and Administration solution. **Average Rating:** 4.3/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate OpenText NetIQ Identity Manager? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10) - **Mobile App:** 8.9/10 (Category avg: 7.5/10) - **APIs:** 8.0/10 (Category avg: 8.5/10) - **Bi-directional Identity Synchronization:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind OpenText NetIQ Identity Manager? - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText 21,565 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c339a6555764b5ffce77c3df08d6ed9c9b1cb1ee1baeebac8435f0485b7cca5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709%2F&secure%5Burl_type%5D=linkedin_company_website) 23,048 employees on LinkedIn® - **Ownership:** NASDAQ:OTEX #### Who Uses This Product? - **Company Size:** 47% Medium, 40% Large #### What Are Recent G2 Reviews of OpenText NetIQ Identity Manager? **["How to facilitate user management"](https://www.g2.com/survey_responses/opentext-netiq-identity-manager-review-4259006)** **Rating:** 5.0/5.0 stars _— Verified User in Mining & Metals_ [Read full review](https://www.g2.com/survey_responses/opentext-netiq-identity-manager-review-4259006) **["Best of class features and administration tools allows for fastest possible implementations"](https://www.g2.com/survey_responses/opentext-netiq-identity-manager-review-4259673)** **Rating:** 5.0/5.0 stars _— Jim M._ [Read full review](https://www.g2.com/survey_responses/opentext-netiq-identity-manager-review-4259673) Spotlight Categories [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) [Customer Success Software](https://www.g2.com/categories/customer-success) [Contract Management Software](https://www.g2.com/categories/contract-management) [Procure to Pay Software](https://www.g2.com/categories/procure-to-pay) [Workforce Management Software](https://www.g2.com/categories/workforce-management) Similar Categories - [Multi-Factor Authentication (MFA)](/categories/multi-factor-authentication-mfa) - [Biometric Authentication](/categories/biometric-authentication) - [Cloud Directory Services](/categories/cloud-directory-services) - [Customer Identity and Access Management (CIAM)](/categories/customer-identity-and-access-management-ciam) - [Decentralized Identity](/categories/decentralized-identity) - [Identity and Access Management (IAM)](/categories/identity-and-access-management-iam) - [Passwordless Authentication](/categories/passwordless-authentication) - [Password Managers](/categories/password-managers) - [Password Policy Enforcement](/categories/password-policy-enforcement) - [Privileged Access Management (PAM)](/categories/privileged-access-management-pam) - [Risk-Based Authentication (RBA)](/categories/risk-based-authentication-rba) - [Self-Service Password Reset (SSPR) Tools](/categories/self-service-password-reset-sspr-tools) - [Single Sign-On (SSO)](/categories/single-sign-on-sso) [Browse User Provisioning and Governance Tools Themes](/categories/user-provisioning-and-governance-tools/themes) Benefits of User Provisioning and Governance Tools with Identifies and Alerts for Threats capabilities include: Alerts administrators when inappropriate access occurs Below are the top-rated User Provisioning and Governance Tools with Identifies and Alerts for Threats capabilities, as verified by G2’s Research team. Real users have identified Identifies and Alerts for Threats as an important function of User Provisioning and Governance Tools. Compare different products that offer this feature so you can decide which is best for your business needs. Top Tools at a Glance | | SSO-driven provisioning with adaptive MFA | User Review "Strong Security Without Sacrificing User Experience" | | | Cross-platform device and identity governance | User Review "Centralized IT Management with Seamless SSO" | | | Microsoft 365 identity governance with conditional access | User Review "Entra ID P2 Makes Conditional Access and Security Policies Easy to Configure" | | | HR-triggered IT provisioning with device lifecycle automation | User Review "IT provisioning and app access made completely painless for everyday employees." | | | Shared credential vaults with granular team access | User Review "Seamless, Simple Password Management Across Desktop and Mobile" | | | Audit-ready access governance at enterprise scale | User Review "Centralized Identity Governance with Powerful Automation" | | | Access review automation with compliance audit trails | User Review "Fast User-Device Linking, Needs Installation Speed Boost" | | | Enterprise IGA with end-to-end JML automation | User Review "Most Reliable Identity and Access Management (IAM) system" | * * * Show More * * * ## How Do You Choose the Right User Provisioning and Governance Tools? ### What You Should Know About User Provisioning and Governance Tools ### What are user provisioning and governance tools and software? User provisioning and governance tools help companies automate the process of creating, permissioning, managing, and deactivating user accounts on corporate systems and applications across the enterprise. Typical use cases include user lifecycle stages such as setting up accounts for newly hired employees during onboarding and providing them access to the tools they need, changing user groups and permissions when employees are promoted or move within departments, and removing user accounts after an employee leaves the company. User provisioning and governance tools software automate user account creation by connecting information in user identity stores such as HR systems and/or user directories like Active Directory or G Suite to enterprise applications to systems that employees use such as email systems, databases, CRM systems, communication systems, employee productivity software, file storage systems, ERP applications, subscriptions, custom company applications, and more. There is considerable overlap between user provisioning and governance tools and [identity and access management (IAM) software](https://www.g2.com/categories/identity-and-access-management-iam) functionality, as both offer user provisioning and govern user access. User provisioning and governance solutions focus more specifically on user lifecycle and group management. At the same time, IAM software includes additional benefits, such as centralized identity functions for both on-premises and cloud accounts and providing user authentication before granting user access to corporate systems. ### **Key benefits of user provisioning and governance software solutions** - Automate user account lifecycle from provisioning during onboarding through de-provisioning after leaving the company - Grant access to applications and systems based on user type through role or group management functions - Reduce the time helpdesk team members need to spend manually creating users - Improve end-user experience by offering self-service tools and integrations with [single sign-on solutions](https://www.g2.com/categories/single-sign-on-sso) and [password management tools](https://www.g2.com/categories/password-managers) ### Why use user provisioning and governance systems? Using automated tools to manage user lifecycles, companies can eliminate manual user provisioning and de-provisioning tasks, which can ultimately reduce the burden on IT help desk teams and free up staff time for more high-level work. Deploying user provisioning and governance solutions reduces human error when creating accounts while reducing the threat of “permission creep" when accounts are not properly changed after promotions, demotions, or terminations. Using this software enables companies to manage large numbers of users at once by applying role or group policies across users in a standard fashion. **Setting up new hires —** Companies use user provisioning and governance tools to ensure new hires receive access to the accounts they need as quickly as possible during onboarding. If IT staff manually created user accounts, the process could take days, weeks, or even months and be prone to human error. **Removing access for terminated employees—** It is important to remove access for terminated employees as quickly as possible to prevent security risks, either from the terminated employees themselves or from hackers accessing abandoned user accounts. Using user provisioning and governance tools, companies can automatically de-provision user accounts when an employee is removed from an HR system or other identity store. **Enforcing role or group-based policies —** When managing hundreds (if not thousands) of user accounts, taking actions, such as providing access to new applications based on the users’ role or group types, can save a lot of time and get these users up and running quickly. For example, suppose all sales representatives should have access to a particular sales-related application. In that case, those user accounts can automatically be provisioned with access if they belong to the sales group. On the other hand, employees in the legal department may not need access to that sales application, so they would not be provisioned with an account for that specific sales software. **Security — ** Insider threats can occur when user accounts are given too much access for their job type, and employees use the information they shouldn’t have access to. For example, an intern-employee likely shouldn’t be given the same access to the company’s accounts, like an accounting system, as the chief operating officer has. Using role- and group-based policies, IT administrators can easily remove permissions no longer needed by a type or group of employees and prevent permission creep. **Reducing costs—** Labor ** ** is typically one of the highest expenses companies have. Using user provisioning and governance tools frees up time for IT help desk team members to do other higher-value work. Many user provisioning and governance tools solutions allow end-user self-service to make changes like name changes directly. ### Who uses user provisioning and governance software tools? Most companies would benefit from using identity governance software solutions to manage employee user account provisioning, management, and de-provisioning. In particular, companies with many employees and user accounts to manage, such as enterprise-level companies, would benefit from using identity governance platforms, as manual account creation is difficult, laborious, and prone to error. IT administrators and help desk teams typically manage user provisioning and governance tools within a company’s corporate structure. With automated lifecycle management, however, multiple stakeholders across the enterprise can work in tandem to ensure users are set up correctly and have the proper access. For example, HR representatives can change new hires or people who have left the company in the HR system. This information can be pulled by the user provisioning and governance tools system to automatically take actions on a user’s associated accounts. End users can use self-service tools to make changes to their user profile, like name or title changes. ### Features of user provisioning and governance tools At their core, user provisioning/governance software must, at minimum, provide tools to automatically provision and de-provision user accounts based on user identities and grant permissions based on governance rules for users to access specific enterprise applications. Many user provisioning/governance software offers additional features to further automate user account lifecycles and provide a better end-user experience. These features may include: **Automatic user provisioning and de-provisioning —** User provisioning/governance software pulls data from identity stores like [HR systems](https://www.g2.com/categories/core-hr) to provision new accounts. Specific access to accounts can be automated based on roles or group membership. When an employee leaves or is terminated or when a contractor’s contract date expires, the software can automatically terminate accounts to prevent abandoned accounts from living on in systems. **Lifecycle management —** The software takes user account actions throughout employee lifecycle changes from onboarding and promotions to termination. **Integrations —** A main tenet of user provisioning/governance software is integrating with other software applications such as HR systems, user directories, [ERP applications](https://www.g2.com/categories/erp-systems), [email systems](https://www.g2.com/categories/email), [databases](https://www.g2.com/categories/database-software), [CRM systems](https://www.g2.com/categories/crm), communication systems, employee productivity software, and [file storage systems](https://www.g2.com/categories/cloud-file-storage). **Identity synchronization —** User provisioning/governance software can synchronize identity information changes across multiple applications. For example, if a user changes their personal information, such as a phone number or title, in one system, those changes are pushed to their other applications in corporate systems. **Access governance, role/group management, and policy enforcement —** Governing who has access to what applications or systems is determined by a user’s role and group membership. Using role-based or group membership factors to determine what access a user should be granted ensures that access to a company application is granted uniformly and adheres to company policies. **Delegated access authorization—** When business managers need to give their subordinates access to company accounts or change their permissions, they can approve access using delegation workflows. **Access verification workflow —** User provisioning/governance software can regularly query managers to confirm their subordinates' access and whether changes need to be made. **Reports and audits—** User provisioning/governance software can conduct audits and provide reports on account usage, including account creation and deactivation. This may be a necessary feature for companies in highly regulated industries that need to periodically audit users. **User self-service and improved user experience —** Providing users with self-service functionality, such as allowing employees to change their names and titles directly in the system or being able to request access to specific applications for manager approval, can further remove manual processes off IT helpdesk staff and improve employee productivity. **Password management and single sign-on—** Many user provisioning and governance tools offer additional end-user benefits, such as password management and single sign-on functionality. Other Features of User Provisioning and Governance Tools: [Bi-directional identity synchronization](https://www.g2.com/categories/user-provisioning-and-governance-tools/f/bi-directional-identity-synchronization), [Identifies and alerts for threats](https://www.g2.com/categories/user-provisioning-and-governance-tools/f/identifies-and-alerts-for-threats), [Mobile app](https://www.g2.com/categories/user-provisioning-and-governance-tools/f/mobile-app) ### Emerging trends in user provisioning and governance Historically speaking, Microsoft’s product, Active Directory (AD), has been one of the most widely used directory services since its introduction in 1999. Because of AD’s large market share, it is worth mentioning that many other user provisioning and governance tools vendors generally offer both identity and user governance tools that integrate with AD or, conversely, offer entirely separate solutions that utilize their own directory service. Active Directory manages IT resources, stores information about users, groups, applications, and networks, and provides access to computers, applications, and servers. AD was initially designed for on-premises use cases. Still, given the shift to cloud computing and storage in the digital transformation, Microsoft introduced Azure AD, which extends an on-premises instance of AD to the cloud and synchronizes identities with cloud-based applications. Other user provisioning and governance tools offer cloud solutions tying into on-site AD instances. Many providers provide cloud-native solutions and robust [identity and access management (IAM)](https://www.g2.com/categories/identity-and-access-management-iam) tools. ### Software and services related to user provisioning and governance solutions User provisioning and governance tools are part of a complete identity management solution. Many user provisioning and governance tools providers natively have or integrate with other providers to offer: [**Single sign-on (SSO) software**](https://www.g2.com/categories/single-sign-on-sso) **—** Single sign-on (SSO) software allows users to access multiple corporate applications with one set of credentials. This gives users more access to their applications without logging in multiple times. Single sign-on (SSO) is achieved through federation by linking IT systems, applications, and identities to create a seamless user experience. [**Password manager software**](https://www.g2.com/categories/password-manager) **—** Password manager software helps end users manage their passwords by allowing them to create one master password to access the passwords associated with their accounts. This is different from single sign-on, which federates the identity to other applications, while password manager software merely provides a secure storage vault to house user passwords. [**Identity and access management (IAM) software**](https://www.g2.com/categories/identity-and-access-management-iam) **—** User provisioning and governance tools are a part of identity and access management (IAM) functionality, which allows IT administrators to quickly provision, de-provision, and change user identities. IAM software also authenticates users to ensure they are who they say they are before providing access to corporate assets. IAM software is a modern solution, especially for companies utilizing numerous cloud-based applications. [**Customer identity and access management (CIAM) software**](https://www.g2.com/categories/customer-identity-and-access-management-ciam) **—** Customer identity and access management (CIAM) software manages a company’s customer identities and accounts. CIAM is different from identity and access management (IAM) software. IAM is used for internal corporate use—such as managing the identities of internal employees or contractors—while CIAM is for customer-focused identity management. [**Privileged access management (PAM) software**](https://www.g2.com/categories/privileged-access-management-pam) **—** Privileged access management (PAM) software is a tool used to protect a company’s privileged account credentials. It is generally used by IT administrators and other super users with high-level access to applications, not everyday users. [**Multi-factor authentication (MFA) software**](https://www.g2.com/categories/multi-factor-authentication-mfa) **—** Before granting a user access to company assets, it is essential to authenticate that they are indeed who they say they are. This can be achieved using multi-factor authentication (MFA) software solutions such as SMS codes, mobile push, biometric verification, or email one-time-pass (OTP) pushes. For example, if an employee loses their laptop, the laptop and the accounts the employee has access to are generally rendered useless to someone else unless that person could spoof the employee’s other authentication factors.