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Best UCaaS Platforms for for Small Business

Marina Schlosser
MS
Researched and written by Marina Schlosser

Products classified in the overall UCaaS Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business UCaaS Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business UCaaS Platforms category.

In addition to qualifying for inclusion in the UCaaS Platforms category, to qualify for inclusion in the Small Business UCaaS Platforms category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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24 Listings in Small Business UCaaS Platforms Available

(3,242)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:Starting at $20.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    856
    Helpful
    708
    Ease of Use
    707
    Customer Service
    393
    Reliability
    366
    Cons
    Poor Customer Support
    220
    Long Wait Times
    178
    Call Issues
    157
    Long Waiting
    153
    Difficult Navigation
    140
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Tenancy Flexibility
    Average: 8.7
    8.4
    Video Conferencing
    Average: 8.7
    9.1
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nextiva
    Company Website
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,685 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,649 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
856
Helpful
708
Ease of Use
707
Customer Service
393
Reliability
366
Cons
Poor Customer Support
220
Long Wait Times
178
Call Issues
157
Long Waiting
153
Difficult Navigation
140
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.4
Tenancy Flexibility
Average: 8.7
8.4
Video Conferencing
Average: 8.7
9.1
Native VoIP
Average: 8.8
Seller Details
Seller
Nextiva
Company Website
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,685 Twitter followers
LinkedIn® Page
www.linkedin.com
1,649 employees on LinkedIn®
(18,326)4.2 out of 5
4th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$0.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,251
    Video Quality
    679
    Video Conferencing
    657
    Screen Sharing
    607
    Reliability
    605
    Cons
    Connectivity Issues
    266
    Limited Features
    251
    Audio Issues
    243
    Slow Loading
    217
    Internet Connectivity
    196
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Suite features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Tenancy Flexibility
    Average: 8.7
    9.1
    Video Conferencing
    Average: 8.7
    8.8
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    733,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Enterprise
  • 31% Mid-Market
Webex Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,251
Video Quality
679
Video Conferencing
657
Screen Sharing
607
Reliability
605
Cons
Connectivity Issues
266
Limited Features
251
Audio Issues
243
Slow Loading
217
Internet Connectivity
196
Webex Suite features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
9.0
Tenancy Flexibility
Average: 8.7
9.1
Video Conferencing
Average: 8.7
8.8
Native VoIP
Average: 8.8
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,873 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®

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By Zoom
(56,091)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in UCaaS Platforms software
View top Consulting Services for Zoom Workplace
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communicati

    Users
    • Owner
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom Workplace is a video conferencing platform that offers features such as one-on-one video calls, chat options, and integrations with other business applications for collaboration and communication.
    • Users frequently mention the ease of use, high-quality video and audio, seamless collaboration features, and the ability to customize settings as key benefits of Zoom Workplace.
    • Users experienced issues with occasional connectivity disruptions, limitations on meeting durations in the free version, and difficulties in navigating the abundance of features and settings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoom Workplace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7,489
    Video Conferencing
    3,519
    Reliability
    2,671
    Easy Communication
    2,385
    Video Quality
    2,363
    Cons
    Meeting Issues
    2,049
    Limited Features
    1,925
    Zoom Issues
    1,844
    Connection Issues
    1,176
    Missing Features
    1,147
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoom Workplace features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Tenancy Flexibility
    Average: 8.7
    9.3
    Video Conferencing
    Average: 8.7
    8.9
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,061,453 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communicati

Users
  • Owner
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom Workplace is a video conferencing platform that offers features such as one-on-one video calls, chat options, and integrations with other business applications for collaboration and communication.
  • Users frequently mention the ease of use, high-quality video and audio, seamless collaboration features, and the ability to customize settings as key benefits of Zoom Workplace.
  • Users experienced issues with occasional connectivity disruptions, limitations on meeting durations in the free version, and difficulties in navigating the abundance of features and settings.
Zoom Workplace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7,489
Video Conferencing
3,519
Reliability
2,671
Easy Communication
2,385
Video Quality
2,363
Cons
Meeting Issues
2,049
Limited Features
1,925
Zoom Issues
1,844
Connection Issues
1,176
Missing Features
1,147
Zoom Workplace features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Tenancy Flexibility
Average: 8.7
9.3
Video Conferencing
Average: 8.7
8.9
Native VoIP
Average: 8.8
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,061,453 Twitter followers
LinkedIn® Page
www.linkedin.com
11,191 employees on LinkedIn®
(575)4.5 out of 5
Optimized for quick response
1st Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 35% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Easy Communication
    110
    Communication
    89
    Call Quality
    86
    Reliability
    85
    Cons
    Connection Issues
    30
    Internet Dependency
    27
    Missing Functionality
    26
    Difficult Configuration
    25
    Expensive
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Tenancy Flexibility
    Average: 8.7
    9.4
    Video Conferencing
    Average: 8.7
    9.4
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    733,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 35% Mid-Market
  • 29% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Easy Communication
110
Communication
89
Call Quality
86
Reliability
85
Cons
Connection Issues
30
Internet Dependency
27
Missing Functionality
26
Difficult Configuration
25
Expensive
25
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Tenancy Flexibility
Average: 8.7
9.4
Video Conferencing
Average: 8.7
9.4
Native VoIP
Average: 8.8
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,873 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
By GoTo
(1,295)4.4 out of 5
Optimized for quick response
6th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:Starting at $27.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions a

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 71% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • GoTo Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Customer Support
    41
    Helpful
    27
    Communication
    25
    Features
    25
    Cons
    Call Issues
    22
    Poor Customer Support
    15
    Missing Functionality
    14
    Difficult Navigation
    11
    Limitations
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • GoTo Connect features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    7.8
    Tenancy Flexibility
    Average: 8.7
    9.0
    Video Conferencing
    Average: 8.7
    9.1
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    46,486 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,144 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions a

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 71% Small-Business
  • 23% Mid-Market
GoTo Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Customer Support
41
Helpful
27
Communication
25
Features
25
Cons
Call Issues
22
Poor Customer Support
15
Missing Functionality
14
Difficult Navigation
11
Limitations
11
GoTo Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
7.8
Tenancy Flexibility
Average: 8.7
9.0
Video Conferencing
Average: 8.7
9.1
Native VoIP
Average: 8.8
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,486 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
(349)4.5 out of 5
Optimized for quick response
11th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$15.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 79% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    22
    Reliability
    17
    Communication
    13
    Customer Service
    10
    Cons
    Customer Support
    7
    Poor Customer Support
    6
    Customer Service
    5
    Missing Functionality
    5
    Phone Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Intermedia Unite features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Tenancy Flexibility
    Average: 8.7
    9.0
    Video Conferencing
    Average: 8.7
    9.0
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1993
    HQ Location
    Sunnyvale, California
    Twitter
    @intermedia_net
    4,704 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,227 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 79% Small-Business
  • 15% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
22
Reliability
17
Communication
13
Customer Service
10
Cons
Customer Support
7
Poor Customer Support
6
Customer Service
5
Missing Functionality
5
Phone Issues
5
Intermedia Unite features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.7
9.0
Video Conferencing
Average: 8.7
9.0
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,704 Twitter followers
LinkedIn® Page
www.linkedin.com
1,227 employees on LinkedIn®
By Zoho
(1,123)4.5 out of 5
13th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 78% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Meeting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    68
    Video Quality
    28
    Easy Setup
    26
    Affordable
    25
    Communication
    25
    Cons
    Audio Issues
    9
    Missing Functionality
    9
    Recording Issues
    9
    Limited Features
    7
    Missing Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Meeting features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Tenancy Flexibility
    Average: 8.7
    9.2
    Video Conferencing
    Average: 8.7
    9.1
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    102,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 78% Small-Business
  • 14% Mid-Market
Zoho Meeting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
68
Video Quality
28
Easy Setup
26
Affordable
25
Communication
25
Cons
Audio Issues
9
Missing Functionality
9
Recording Issues
9
Limited Features
7
Missing Features
6
Zoho Meeting features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.3
Tenancy Flexibility
Average: 8.7
9.2
Video Conferencing
Average: 8.7
9.1
Native VoIP
Average: 8.8
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
102,964 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646
(720)4.2 out of 5
Optimized for quick response
8th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of

    Users
    • Owner
    • Office Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 8x8 Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    80
    Easy Communication
    48
    Features
    38
    Communication
    37
    Reliability
    37
    Cons
    Limited Features
    18
    Glitches
    17
    Customer Support
    16
    Missing Features
    16
    Difficult Navigation
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 8x8 Work features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Tenancy Flexibility
    Average: 8.7
    8.3
    Video Conferencing
    Average: 8.7
    9.2
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,182 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,722 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of

Users
  • Owner
  • Office Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Small-Business
  • 32% Mid-Market
8x8 Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
80
Easy Communication
48
Features
38
Communication
37
Reliability
37
Cons
Limited Features
18
Glitches
17
Customer Support
16
Missing Features
16
Difficult Navigation
15
8x8 Work features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
9.1
Tenancy Flexibility
Average: 8.7
8.3
Video Conferencing
Average: 8.7
9.2
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,182 Twitter followers
LinkedIn® Page
www.linkedin.com
2,722 employees on LinkedIn®
(1,035)4.1 out of 5
Optimized for quick response
12th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

    Users
    • Office Manager
    • Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    213
    Customer Support
    128
    Phone Calls
    108
    Helpful
    96
    Reliability
    93
    Cons
    Poor Customer Support
    74
    Customer Support
    71
    Customer Service
    50
    Missing Features
    41
    Limitations
    40
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • RingEX features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Tenancy Flexibility
    Average: 8.7
    8.5
    Video Conferencing
    Average: 8.7
    8.5
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    63,470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,160 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

Users
  • Office Manager
  • Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 36% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
213
Customer Support
128
Phone Calls
108
Helpful
96
Reliability
93
Cons
Poor Customer Support
74
Customer Support
71
Customer Service
50
Missing Features
41
Limitations
40
RingEX features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
8.5
Tenancy Flexibility
Average: 8.7
8.5
Video Conferencing
Average: 8.7
8.5
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
63,470 Twitter followers
LinkedIn® Page
www.linkedin.com
6,160 employees on LinkedIn®
(1,855)4.4 out of 5
Optimized for quick response
9th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

    Users
    • Owner
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
    • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
    • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    95
    Helpful
    54
    Voice Transcription
    48
    Communication
    43
    Call Management
    38
    Cons
    Call Issues
    42
    Recording Issues
    34
    Call Disconnections
    27
    Connection Issues
    27
    Missed Calls
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Connect features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Tenancy Flexibility
    Average: 8.7
    9.3
    Video Conferencing
    Average: 8.7
    9.2
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

Users
  • Owner
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
  • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
  • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
95
Helpful
54
Voice Transcription
48
Communication
43
Call Management
38
Cons
Call Issues
42
Recording Issues
34
Call Disconnections
27
Connection Issues
27
Missed Calls
18
Dialpad Connect features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.7
9.3
Video Conferencing
Average: 8.7
9.2
Native VoIP
Average: 8.8
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
(80)4.8 out of 5
7th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yeastar P-Series PBX System Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Features
    38
    Integrations
    29
    Customer Support
    28
    Easy Setup
    28
    Cons
    Expensive
    13
    Missing Functionality
    11
    High Cost
    9
    Missing Features
    9
    Limited Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Tenancy Flexibility
    Average: 8.7
    8.0
    Video Conferencing
    Average: 8.7
    9.3
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Yeastar
    Year Founded
    2006
    HQ Location
    Xiamen, China
    Twitter
    @Yeastar
    2,379 Twitter followers
    LinkedIn® Page
    cn.linkedin.com
    185 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 21% Mid-Market
Yeastar P-Series PBX System Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Features
38
Integrations
29
Customer Support
28
Easy Setup
28
Cons
Expensive
13
Missing Functionality
11
High Cost
9
Missing Features
9
Limited Features
8
Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.7
8.0
Video Conferencing
Average: 8.7
9.3
Native VoIP
Average: 8.8
Seller Details
Seller
Yeastar
Year Founded
2006
HQ Location
Xiamen, China
Twitter
@Yeastar
2,379 Twitter followers
LinkedIn® Page
cn.linkedin.com
185 employees on LinkedIn®
(473)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere around the globe. Over 40 powerful features

    Users
    • President
    • Office Manager
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vonage Business Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Easy Communication
    26
    Communication
    22
    Calling Features
    17
    VoIP Services
    16
    Cons
    Call Connectivity Issues
    8
    Call Drops
    8
    Call Dropping
    7
    Call Issues
    7
    Customer Service
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vonage Business Communications features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Tenancy Flexibility
    Average: 8.7
    8.7
    Video Conferencing
    Average: 8.7
    8.9
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,235 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere around the globe. Over 40 powerful features

Users
  • President
  • Office Manager
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 30% Mid-Market
Vonage Business Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Easy Communication
26
Communication
22
Calling Features
17
VoIP Services
16
Cons
Call Connectivity Issues
8
Call Drops
8
Call Dropping
7
Call Issues
7
Customer Service
7
Vonage Business Communications features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.7
8.7
Video Conferencing
Average: 8.7
8.9
Native VoIP
Average: 8.8
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,235 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
(271)4.3 out of 5
Optimized for quick response
15th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the vast expanse of connectivity. CallTower is revolu

    Users
    • IT Manager
    • Director of IT
    Industries
    • Information Technology and Services
    • Non-Profit Organization Management
    Market Segment
    • 60% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallTower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    52
    Helpful
    46
    Ease of Use
    36
    Customer Service
    26
    Reliability
    21
    Cons
    Customer Service
    15
    Poor Customer Support
    15
    Long Wait Times
    14
    Long Waiting
    9
    Lack of Intuitiveness
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallTower features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    7.0
    Tenancy Flexibility
    Average: 8.7
    7.9
    Video Conferencing
    Average: 8.7
    8.1
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2002
    HQ Location
    South Jordan, Utah, United States
    Twitter
    @calltower
    9,171 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    217 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the vast expanse of connectivity. CallTower is revolu

Users
  • IT Manager
  • Director of IT
Industries
  • Information Technology and Services
  • Non-Profit Organization Management
Market Segment
  • 60% Mid-Market
  • 29% Small-Business
CallTower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
52
Helpful
46
Ease of Use
36
Customer Service
26
Reliability
21
Cons
Customer Service
15
Poor Customer Support
15
Long Wait Times
14
Long Waiting
9
Lack of Intuitiveness
8
CallTower features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
7.0
Tenancy Flexibility
Average: 8.7
7.9
Video Conferencing
Average: 8.7
8.1
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
2002
HQ Location
South Jordan, Utah, United States
Twitter
@calltower
9,171 Twitter followers
LinkedIn® Page
www.linkedin.com
217 employees on LinkedIn®
(250)4.9 out of 5
10th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

    Users
    • Owner
    • Office Manager
    Industries
    • Non-Profit Organization Management
    • Construction
    Market Segment
    • 76% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Crexendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    78
    Helpful
    65
    Ease of Use
    53
    Customer Service
    43
    Easy Setup
    39
    Cons
    Difficult Navigation
    9
    Lack of Intuitiveness
    6
    Call Issues
    5
    Customer Service
    5
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Crexendo features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Tenancy Flexibility
    Average: 8.7
    9.6
    Video Conferencing
    Average: 8.7
    10.0
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1995
    HQ Location
    Tempe, Arizona
    Twitter
    @Crexendo
    3,330 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    140 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

Users
  • Owner
  • Office Manager
Industries
  • Non-Profit Organization Management
  • Construction
Market Segment
  • 76% Small-Business
  • 22% Mid-Market
Crexendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
78
Helpful
65
Ease of Use
53
Customer Service
43
Easy Setup
39
Cons
Difficult Navigation
9
Lack of Intuitiveness
6
Call Issues
5
Customer Service
5
Learning Curve
5
Crexendo features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.8
10.0
Tenancy Flexibility
Average: 8.7
9.6
Video Conferencing
Average: 8.7
10.0
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
1995
HQ Location
Tempe, Arizona
Twitter
@Crexendo
3,330 Twitter followers
LinkedIn® Page
www.linkedin.com
140 employees on LinkedIn®
Entry Level Price:$23.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful Unified Communications software and tools. Trusted by clients and partners across the

    Users
    • Office Manager
    • Owner
    Industries
    • Information Technology and Services
    • Construction
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • net2phone Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Affordable
    4
    Helpful
    4
    Reliability
    4
    Customer Service
    2
    Cons
    Customer Support
    7
    Poor Customer Support
    7
    Customer Service
    5
    Long Wait Times
    4
    Billing Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • net2phone features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Tenancy Flexibility
    Average: 8.7
    9.2
    Video Conferencing
    Average: 8.7
    9.4
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    net2phone
    Year Founded
    1996
    HQ Location
    Newark, NJ
    Twitter
    @net2phone
    1,928 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    260 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful Unified Communications software and tools. Trusted by clients and partners across the

Users
  • Office Manager
  • Owner
Industries
  • Information Technology and Services
  • Construction
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
net2phone Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Affordable
4
Helpful
4
Reliability
4
Customer Service
2
Cons
Customer Support
7
Poor Customer Support
7
Customer Service
5
Long Wait Times
4
Billing Issues
3
net2phone features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.0
Tenancy Flexibility
Average: 8.7
9.2
Video Conferencing
Average: 8.7
9.4
Native VoIP
Average: 8.8
Seller Details
Seller
net2phone
Year Founded
1996
HQ Location
Newark, NJ
Twitter
@net2phone
1,928 Twitter followers
LinkedIn® Page
www.linkedin.com
260 employees on LinkedIn®