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Best UCaaS Platforms with Conference Transcripts Capabilities

Benefits of UCaaS Platforms with Conference Transcripts capabilities include: Records and transcribes voice and video conferences.
Below are the top-rated UCaaS Platforms with Conference Transcripts capabilities, as verified by G2’s Research team. Real users have identified Conference Transcripts as an important function of UCaaS Platforms. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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4 Listings in UCaaS Platforms Available
By Zoom
(56,091)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in UCaaS Platforms software
View top Consulting Services for Zoom Workplace
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communicati

    Users
    • Owner
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom Workplace is a video conferencing platform that offers features such as one-on-one video calls, chat options, and integrations with other business applications for collaboration and communication.
    • Users frequently mention the ease of use, high-quality video and audio, seamless collaboration features, and the ability to customize settings as key benefits of Zoom Workplace.
    • Users experienced issues with occasional connectivity disruptions, limitations on meeting durations in the free version, and difficulties in navigating the abundance of features and settings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoom Workplace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7,489
    Video Conferencing
    3,519
    Reliability
    2,671
    Easy Communication
    2,385
    Video Quality
    2,363
    Cons
    Meeting Issues
    2,049
    Limited Features
    1,925
    Zoom Issues
    1,844
    Connection Issues
    1,176
    Missing Features
    1,147
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoom Workplace features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Tenancy Flexibility
    Average: 8.7
    9.3
    Video Conferencing
    Average: 8.7
    8.9
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,061,453 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communicati

Users
  • Owner
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom Workplace is a video conferencing platform that offers features such as one-on-one video calls, chat options, and integrations with other business applications for collaboration and communication.
  • Users frequently mention the ease of use, high-quality video and audio, seamless collaboration features, and the ability to customize settings as key benefits of Zoom Workplace.
  • Users experienced issues with occasional connectivity disruptions, limitations on meeting durations in the free version, and difficulties in navigating the abundance of features and settings.
Zoom Workplace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7,489
Video Conferencing
3,519
Reliability
2,671
Easy Communication
2,385
Video Quality
2,363
Cons
Meeting Issues
2,049
Limited Features
1,925
Zoom Issues
1,844
Connection Issues
1,176
Missing Features
1,147
Zoom Workplace features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Tenancy Flexibility
Average: 8.7
9.3
Video Conferencing
Average: 8.7
8.9
Native VoIP
Average: 8.8
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,061,453 Twitter followers
LinkedIn® Page
www.linkedin.com
11,191 employees on LinkedIn®
(1,855)4.4 out of 5
Optimized for quick response
9th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

    Users
    • Owner
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
    • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
    • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    95
    Helpful
    54
    Voice Transcription
    48
    Communication
    43
    Call Management
    38
    Cons
    Call Issues
    42
    Recording Issues
    34
    Call Disconnections
    27
    Connection Issues
    27
    Missed Calls
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Connect features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Tenancy Flexibility
    Average: 8.7
    9.3
    Video Conferencing
    Average: 8.7
    9.2
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

Users
  • Owner
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
  • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
  • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
95
Helpful
54
Voice Transcription
48
Communication
43
Call Management
38
Cons
Call Issues
42
Recording Issues
34
Call Disconnections
27
Connection Issues
27
Missed Calls
18
Dialpad Connect features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.7
9.3
Video Conferencing
Average: 8.7
9.2
Native VoIP
Average: 8.8
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®

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(349)4.5 out of 5
Optimized for quick response
11th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$15.99
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 79% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    22
    Reliability
    17
    Communication
    13
    Customer Service
    10
    Cons
    Customer Support
    7
    Poor Customer Support
    6
    Customer Service
    5
    Missing Functionality
    5
    Phone Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Intermedia Unite features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Tenancy Flexibility
    Average: 8.7
    9.0
    Video Conferencing
    Average: 8.7
    9.0
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1993
    HQ Location
    Sunnyvale, California
    Twitter
    @intermedia_net
    4,704 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,227 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 79% Small-Business
  • 15% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
22
Reliability
17
Communication
13
Customer Service
10
Cons
Customer Support
7
Poor Customer Support
6
Customer Service
5
Missing Functionality
5
Phone Issues
5
Intermedia Unite features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.7
9.0
Video Conferencing
Average: 8.7
9.0
Native VoIP
Average: 8.8
Seller Details
Company Website
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,704 Twitter followers
LinkedIn® Page
www.linkedin.com
1,227 employees on LinkedIn®
By Fuze
(121)3.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition betwee

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Enterprise
    • 47% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fuze features and usability ratings that predict user satisfaction
    6.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Tenancy Flexibility
    Average: 8.7
    9.0
    Video Conferencing
    Average: 8.7
    9.0
    Native VoIP
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Fuze
    Year Founded
    2006
    HQ Location
    Boston, MA
    Twitter
    @fuze
    9,135 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    161 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition betwee

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Enterprise
  • 47% Mid-Market
Fuze features and usability ratings that predict user satisfaction
6.8
Has the product been a good partner in doing business?
Average: 8.8
8.3
Tenancy Flexibility
Average: 8.7
9.0
Video Conferencing
Average: 8.7
9.0
Native VoIP
Average: 8.8
Seller Details
Seller
Fuze
Year Founded
2006
HQ Location
Boston, MA
Twitter
@fuze
9,135 Twitter followers
LinkedIn® Page
www.linkedin.com
161 employees on LinkedIn®

Quick Facts: UCaaS Platforms with Conference Transcripts Capabilities

Content below is current as of June, 2024
Reviews Summary for UCaaS Software with Conference Transcripts Features

Reviews Summary: UCaaS Software with Conference Transcripts Features

Currently there are 4 UCaaS software products with Conference Transcripts features listed on G2, and together they have generated 6,506 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.

G2 users review UCaaS software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 4 UCaaS software products that have Conference Transcripts features based on those criteria:

  • Ease of Use: 9.1/10 average user rating
  • Ease of Setup: 9/10 average user rating
  • Quality of Support: 8.7/10 average user rating

To help you compare and find the best UCaaS software product with the right Conference Transcripts functionality for your business, we have gathered some additional details and FAQs below.

What UCaaS products with Conference Transcripts features have the most reviews and are the highest-rated?

Based on quantity of reviews and average ratings, these are the most popular UCaaS software products with Conference Transcripts capabilities according to G2 users:

What UCaaS software products with Conference Transcripts capabilities are the most liked according to G2 users?

Based on the G2 ratings scale and regardless of review count, these are the highest-rated UCaaS software products with Conference Transcripts capabilities:

Which software products with Conference Transcripts features are the highest rated on G2?

These are the UCaaS software products offering Conference Transcripts capabilities and have the highest ratings:

  • Zoom Workplace has received 5,744 reviews and is rated 4.5-stars.
  • Intermedia Unite has received 217 reviews and is rated 4.5-stars.
  • Dialpad Ai Voice has received 471 reviews and is rated 4.4-stars.
  • Fuze has received 74 reviews and is rated 3.5-stars.

Review Snippets for UCaaS Software with Conference Transcripts Features

Below are questions we ask of all UCaaS software users on G2. The answers are specific to the most popular software products that offer Conference Transcripts capabilities. These user responses provide more insight into the most-reviewed UCaaS software and their Conference Transcripts features listed on G2.
Questions Responses
Here is what users liked best about UCaaS software with Conference Transcripts features.
Zoom Workplace: "The Ability to schedule recurring meetings"
- Andrés B., Marketing Coordinator at Green Mo. • Kindness Distributor, Small-Business (50 or fewer emp.)
Dialpad Ai Voice: "Fantastic management tools, very easy to add users, departments, and call routing."
- Tyler M., Automotive Software, Enterprise (> 1000 emp.)
Intermedia Unite: "Ease of use. Connection speeds are good."
- Jason P., Business Analyst at MetLife, Small-Business (50 or fewer emp.)
Here is what users liked least about UCaaS software with Conference Transcripts features.
Zoom Workplace: "40 minute time limit and limits on guests in a room"
- Kody H., Music Teacher at Music Lessons Barrie, Small-Business (50 or fewer emp.)
Dialpad Ai Voice: "I don't like how the calls sound when you have a band internet connection. It makes me want to go back to a normal phone."
- Will N., Sales Executive at StayNTouch, Small-Business (50 or fewer emp.)
Intermedia Unite: "We tried to set up mock meetings twice and each time something went wrong to the point where we had to cancel the mock session. The first time I couldn't share my screen and the second time one of the attendees couldn't log on."
- John Y., Senior Vice President, Small-Business (50 or fewer emp.)
These are what users recommend to others considering popular UCaaS software products with Conference Transcripts capabilities.
Dialpad Ai Voice: "Great but annoying that we cannot see if the incoming call is from a business line or a personal line."
- Tyler M., Automotive Software, Enterprise (> 1000 emp.)
Zoom Workplace: "It is easy access and looks more professional than other platforms"
- Gabriela G., Coordinador de marca en Mercado Andares, Small-Business (50 or fewer emp.)
Intermedia Unite: "Use a personalized background."
- D. Scott S., Motivational Listener (scott@dscottsmith.com); Strategy, Business Models, Product Development, Small-Business (50 or fewer emp.)
These are the problems users said the software was solving and how it is benefitting them.
Zoom Workplace: "Scheduling meetings and being able to meet with team members from across the world"
- Andrés B., Marketing Coordinator at Green Mo. • Kindness Distributor, Small-Business (50 or fewer emp.)
Dialpad Ai Voice: "Able to manage phones for entire company without requiring employees to carry a separate business phone."
- Tyler M., Automotive Software, Enterprise (> 1000 emp.)
Intermedia Unite: "Being able to communicate with my teams whenever and wherever they are."
- Jason P., Business Analyst at MetLife, Small-Business (50 or fewer emp.)
Reviews by Industry

Reviews by Industry: UCaaS Marketing Software with Conference Transcripts Features

Conference Transcripts features are an important factor when choosing a UCaaS software product. How the software and this feature are used differs from industry to industry, making it a challenge to find the best UCaaS software with the right features for your company. To help professionals with their UCaaS software research, G2 has gathered data sourced from 4,121 reviews. These reviews come from G2 users working in industries that use UCaaS products on a regular basis and who have the most experience with their Conference Transcripts functionality.

Industry-Related FAQs About UCaaS Software with Conference Transcripts Features

What industries have generated the most reviews of UCaaS products with Conference Transcripts capabilities?

Users from the following industries have written the most Conference Transcripts feature reviews about UCaaS software:

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising
Which UCaaS software with Conference Transcripts features do Information Technology and Services professionals think is best?

Information Technology and Services professionals rate Zoom Workplace (4.5 stars and 5,744 reviews) and Dialpad Ai Voice (4.4 stars and 471 reviews) the highest.

What do Computer Software professionals think is the best UCaaS software with Conference Transcripts features?

Computer Software professionals rate Zoom Workplace (4.5 stars and 5,744 reviews) and Dialpad Ai Voice (4.4 stars and 471 reviews) the highest.

What do Marketing and Advertising professionals think is the best UCaaS software with Conference Transcripts features?

Marketing and Advertising professionals rate Zoom Workplace (4.5 stars and 5,744 reviews) and Dialpad Ai Voice (4.4 stars and 471 reviews) the highest.

Industry Review Snippets: UCaaS Conference Transcripts Software

There are 4,121 reviews from users in the Information Technology and Services, Computer Software, and Marketing and Advertising industries. Below are snippets of what some of these reviews said about those with the highest G2 score ratings and the most reviews.

Industry What Users From Each Industry Liked What Users From Each Industry Disliked
Information Technology and Services
Zoom Workplace: it uses very low amount of data compared to other video conferencing applications and also works well with low speed wifi with interruptions.
- Shivam K., Web Design, Digital marketing and App Development, Small-Business (50 or fewer emp.)
Zoom Workplace: 40 minutes limit. Hangs while opening or joining a meeting many time sound issues.
- Piyus S., Salesforce developer, Enterprise (> 1000 emp.)
Computer Software
Zoom Workplace: Easy to use, doesn't make you struggle to use it like Teams does
- Elisar N., Small-Business (50 or fewer emp.)
Dialpad Ai Voice: unreliable service, often experience choppy audio or calls dropping out completely
- George A., Social Insights - Global Network Agencies, Mid-Market (51-1000 emp.)
Marketing and Advertising
Zoom Workplace: The Ability to schedule recurring meetings
- Andrés B., Marketing Coordinator at Green Mo. • Kindness Distributor, Small-Business (50 or fewer emp.)
Dialpad Ai Voice: I have had issues with calls be disconnected.
- Kevin O., Small-Business (50 or fewer emp.)

Reviews by Market Segment

Reviews by Market Segment: UCaaS Software with Conference Transcripts Features

G2 UCaaS software reviewers come from companies of various sizes. On G2 we break these different market segments into three distinct groups:

These reviews are especially helpful when comparing the Conference Transcripts features of different UCaaS software products because each business market segment has its own unique experiences and requirements when it comes to specific software features. The segments that make up these UCaaS Conference Transcripts software reviews are:

  • 66.1% of reviewers are from small businesses.
  • 24.4% of reviewers are from mid-market companies.
  • 9.5% of reviewers work at enterprise companies.

Below you will find FAQs and actual review snippets for UCaaS software products that have Conference Transcripts features. These reviews are written by real G2 users working in the three market segments above.

Market Segment-Related UCaaS Software with Conference Transcripts Capabilities FAQs

What are the best UCaaS software products with Conference Transcripts features according to users from enterprise businesses?

The UCaaS software products enterprise-level professionals rate the highest are Zoom Workplace (4.5 stars) and Dialpad Ai Voice (4.4 stars).

Which UCaaS software products with Conference Transcripts features are the best according to mid-market business users?

The UCaaS software products mid-market business users rate the highest are Zoom Workplace (4.5 stars) and Dialpad Ai Voice (4.4 stars).

What do users in small businesses say are the top UCaaS software products with Conference Transcripts capabilities?

The UCaaS software products users in small businesses rate the highest are Zoom Workplace (4.5 stars) and Dialpad Ai Voice (4.4 stars).

Market Segment Review Snippets: UCaaS Software with Conference Transcripts Features

Business professionals share important information about UCaaS Conference Transcripts software usability, features, pricing, and more. Read what these users have to say about the top-rated UCaaS software with Conference Transcripts features.

Market Segment What Users From Each Market Segment Liked What Users From Each Market Segment Disliked
Enterprise (> 1000 emp.)
Zoom Workplace: Without sign-up anyone can join a a meeting. Easy to use for non educated people.
- Ghanshyam R.,
Zoom Workplace: 40 minutes limit. Hangs while opening or joining a meeting many time sound issues.
- Piyus S., Salesforce developer, Enterprise (> 1000 emp.)
Mid-Market (51-1000 emp.)
Zoom Workplace: Being able to see and talk to participants.
- Chris S.,
Zoom Workplace: Security is the biggest concern with Zoom.
- Jordan W., Mid-Market (51-1000 emp.)
Small-Business (50 or fewer emp.)
Zoom Workplace: The Ability to schedule recurring meetings
- Andrés B., Marketing Coordinator at Green Mo. • Kindness Distributor,
Zoom Workplace: 40 minute time limit and limits on guests in a room
- Kody H., Music Teacher at Music Lessons Barrie, Small-Business (50 or fewer emp.)