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Best Survey Software with Customer Feedback Surveys Capabilities

Below are the top-rated Survey Software with Customer Feedback Surveys capabilities, as verified by G2’s Research team. Real users have identified Customer Feedback Surveys as an important function of Survey Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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47 Listings in Survey Available
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SurveySparrow
(2,042)4.4 out of 5
Optimized for quick response
View top Consulting Services for SurveySparrow
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • Founder
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 68% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SurveySparrow is a tool for creating and managing surveys, with features such as conversational survey experience, multi-channel sharing options, and tracking IT performance trends.
    • Reviewers appreciate SurveySparrow's intuitive and engaging interface, its ability to boost response and completion rates, and its flexibility in meeting diverse needs through features like offline capabilities and integration with other software.
    • Reviewers experienced limitations in advanced analytics and reporting, occasional performance lag on large surveys, and a steep learning curve for setting up complex surveys and workflows.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveySparrow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Helpful
    17
    User Interface
    17
    Features
    16
    Intuitive
    15
    Cons
    Poor Reporting
    11
    Difficult Reporting
    10
    Limited Customization
    10
    Limited Reporting
    10
    Expensive
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Permissions
    Average: 8.6
    8.8
    Question Types
    Average: 8.8
    8.6
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveySparrow Inc.
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    919 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    446 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • Founder
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 68% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SurveySparrow is a tool for creating and managing surveys, with features such as conversational survey experience, multi-channel sharing options, and tracking IT performance trends.
  • Reviewers appreciate SurveySparrow's intuitive and engaging interface, its ability to boost response and completion rates, and its flexibility in meeting diverse needs through features like offline capabilities and integration with other software.
  • Reviewers experienced limitations in advanced analytics and reporting, occasional performance lag on large surveys, and a steep learning curve for setting up complex surveys and workflows.
SurveySparrow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Helpful
17
User Interface
17
Features
16
Intuitive
15
Cons
Poor Reporting
11
Difficult Reporting
10
Limited Customization
10
Limited Reporting
10
Expensive
9
View All Pros and Cons
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.5
Permissions
Average: 8.6
8.8
Question Types
Average: 8.8
8.6
Data Exporting
Average: 8.7
Seller Details
Seller
SurveySparrow Inc.
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
919 Twitter followers
LinkedIn® Page
www.linkedin.com
446 employees on LinkedIn®
Opinion Stage Form, Survey & Quiz Maker
(108)4.8 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Opinion Stage powers marketers to create quizzes, surveys, and forms that drive higher engagement and get more responses. Unlike generic form builders, we put engagement first because that’s what gets

    Users
    No information available
    Industries
    • Entertainment
    • Non-Profit Organization Management
    Market Segment
    • 75% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Opinion Stage Form, Survey & Quiz Maker Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Intuitive
    6
    Customer Support
    5
    Quick Setup
    4
    Customizability
    3
    Cons
    Expensive
    2
    Payment Issues
    2
    Payment Required
    2
    Cost
    1
    Inconsistent Results
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Opinion Stage Form, Survey & Quiz Maker features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Permissions
    Average: 8.6
    9.7
    Question Types
    Average: 8.8
    9.2
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Opinion Stage
    HQ Location
    Tel Aviv, Israel
    Twitter
    @opinionstage
    6,789 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Opinion Stage powers marketers to create quizzes, surveys, and forms that drive higher engagement and get more responses. Unlike generic form builders, we put engagement first because that’s what gets

Users
No information available
Industries
  • Entertainment
  • Non-Profit Organization Management
Market Segment
  • 75% Small-Business
  • 18% Mid-Market
Opinion Stage Form, Survey & Quiz Maker Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Intuitive
6
Customer Support
5
Quick Setup
4
Customizability
3
Cons
Expensive
2
Payment Issues
2
Payment Required
2
Cost
1
Inconsistent Results
1
View All Pros and Cons
Opinion Stage Form, Survey & Quiz Maker features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.6
Permissions
Average: 8.6
9.7
Question Types
Average: 8.8
9.2
Data Exporting
Average: 8.7
Seller Details
Seller
Opinion Stage
HQ Location
Tel Aviv, Israel
Twitter
@opinionstage
6,789 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
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Poltio
(28)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Poltio offers no-code, embeddable, responsive and white-label, interactive solutions that help brands humanize product discovery in e-commerce and gather data. Guiding shoppers through interactive exp

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 36% Small-Business
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Poltio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Satisfaction
    2
    Easy Setup
    2
    Experience
    2
    Helpful
    2
    Cons
    Complexity
    1
    Developer Dependency
    1
    Difficult Onboarding
    1
    Lack of Guidance
    1
    Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Poltio features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Permissions
    Average: 8.6
    9.4
    Question Types
    Average: 8.8
    8.8
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Poltio
    Year Founded
    2014
    HQ Location
    İstanbul, TR
    Twitter
    @poltio
    2,550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Poltio offers no-code, embeddable, responsive and white-label, interactive solutions that help brands humanize product discovery in e-commerce and gather data. Guiding shoppers through interactive exp

Users
No information available
Industries
  • Retail
Market Segment
  • 36% Small-Business
  • 32% Enterprise
Poltio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Satisfaction
2
Easy Setup
2
Experience
2
Helpful
2
Cons
Complexity
1
Developer Dependency
1
Difficult Onboarding
1
Lack of Guidance
1
Learning Curve
1
View All Pros and Cons
Poltio features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Permissions
Average: 8.6
9.4
Question Types
Average: 8.8
8.8
Data Exporting
Average: 8.7
Seller Details
Seller
Poltio
Year Founded
2014
HQ Location
İstanbul, TR
Twitter
@poltio
2,550 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Sprig
(105)4.5 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

    Users
    • Product Designer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprig Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    16
    Ease of Use
    15
    Intuitive
    12
    Customer Support
    11
    Helpful
    11
    Cons
    Survey Issues
    6
    Survey Limitations
    6
    Limitations
    5
    Data Inaccuracy
    4
    Limited Features
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprig features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Permissions
    Average: 8.6
    8.9
    Question Types
    Average: 8.8
    8.0
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,097 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

Users
  • Product Designer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 32% Enterprise
Sprig Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
16
Ease of Use
15
Intuitive
12
Customer Support
11
Helpful
11
Cons
Survey Issues
6
Survey Limitations
6
Limitations
5
Data Inaccuracy
4
Limited Features
4
View All Pros and Cons
Sprig features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.5
Permissions
Average: 8.6
8.9
Question Types
Average: 8.8
8.0
Data Exporting
Average: 8.7
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,097 Twitter followers
LinkedIn® Page
www.linkedin.com
253 employees on LinkedIn®
Ballpark - User Research and Surveys
(61)4.6 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ballpark is the fastest way to capture high-quality feedback on questions, marketing copy, designs and prototypes using task-driven questions. It's the perfect mix of survey, video and usability task

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ballpark - User Research and Surveys Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Helpful
    4
    Customer Support
    3
    Intuitive
    3
    Ease of Creation
    2
    Cons
    Limited Customization
    2
    Complexity
    1
    Integration Issues
    1
    Layout Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ballpark - User Research and Surveys features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Permissions
    Average: 8.6
    9.0
    Question Types
    Average: 8.8
    7.8
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ballpark HQ
    Year Founded
    2022
    HQ Location
    London, GB
    Twitter
    @ballpark
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ballpark is the fastest way to capture high-quality feedback on questions, marketing copy, designs and prototypes using task-driven questions. It's the perfect mix of survey, video and usability task

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 31% Enterprise
Ballpark - User Research and Surveys Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Helpful
4
Customer Support
3
Intuitive
3
Ease of Creation
2
Cons
Limited Customization
2
Complexity
1
Integration Issues
1
Layout Issues
1
View All Pros and Cons
Ballpark - User Research and Surveys features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.0
Permissions
Average: 8.6
9.0
Question Types
Average: 8.8
7.8
Data Exporting
Average: 8.7
Seller Details
Seller
Ballpark HQ
Year Founded
2022
HQ Location
London, GB
Twitter
@ballpark
280 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Hotjar
(340)4.3 out of 5
View top Consulting Services for Hotjar
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Digital Marketing Specialist
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hotjar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Features
    12
    Heatmaps
    11
    Helpful
    10
    Session Replay
    10
    Cons
    Limitations
    5
    Expensive
    4
    Missing Features
    4
    Recording Issues
    4
    Difficult Filtering
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hotjar features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Permissions
    Average: 8.6
    8.3
    Question Types
    Average: 8.8
    8.8
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Contentsquare
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,586 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Digital Marketing Specialist
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 52% Small-Business
  • 37% Mid-Market
Hotjar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Features
12
Heatmaps
11
Helpful
10
Session Replay
10
Cons
Limitations
5
Expensive
4
Missing Features
4
Recording Issues
4
Difficult Filtering
3
View All Pros and Cons
Hotjar features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.9
Permissions
Average: 8.6
8.3
Question Types
Average: 8.8
8.8
Data Exporting
Average: 8.7
Seller Details
Seller
Contentsquare
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,586 Twitter followers
LinkedIn® Page
www.linkedin.com
1,715 employees on LinkedIn®
involve.me
(101)4.7 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    involve.me is an AI-powered interactive funnel platform that lets solopreneurs, marketers, and agencies capture and score leads through quizzes, forms, calculators, and landing pages — then convert th

    Users
    • Owner
    • Founder
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 84% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • involve.me Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Customer Support
    8
    Helpful
    7
    Intuitive
    7
    Easy Integrations
    5
    Cons
    Expensive
    3
    Limited Features
    3
    Missing Features
    3
    Additional Costs
    2
    Cost Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • involve.me features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Permissions
    Average: 8.6
    9.1
    Question Types
    Average: 8.8
    8.6
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stereo sense GmbH
    Year Founded
    2016
    HQ Location
    Vienna, Vienna
    Twitter
    @involvemeapp
    733 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

involve.me is an AI-powered interactive funnel platform that lets solopreneurs, marketers, and agencies capture and score leads through quizzes, forms, calculators, and landing pages — then convert th

Users
  • Owner
  • Founder
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 84% Small-Business
  • 14% Mid-Market
involve.me Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Customer Support
8
Helpful
7
Intuitive
7
Easy Integrations
5
Cons
Expensive
3
Limited Features
3
Missing Features
3
Additional Costs
2
Cost Issues
2
View All Pros and Cons
involve.me features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.8
Permissions
Average: 8.6
9.1
Question Types
Average: 8.8
8.6
Data Exporting
Average: 8.7
Seller Details
Seller
Stereo sense GmbH
Year Founded
2016
HQ Location
Vienna, Vienna
Twitter
@involvemeapp
733 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
AidaForm
(65)4.7 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AidaForm a complete service where you can create both conversational and traditional online forms, surveys, landing pages, order forms and quizzes.

    Users
    • Founder
    • Owner
    Industries
    • Marketing and Advertising
    Market Segment
    • 88% Small-Business
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AidaForm Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Helpful
    3
    Customer Support
    2
    Easy Implementation
    2
    Easy Integrations
    2
    Cons
    Layout Issues
    2
    Missing Features
    2
    Dependency Issues
    1
    Email Functionality
    1
    Integration Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AidaForm features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Permissions
    Average: 8.6
    10.0
    Question Types
    Average: 8.8
    8.3
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AidaForm
    Year Founded
    2019
    HQ Location
    Bonn, DE
    Twitter
    @AidaForm
    37 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AidaForm a complete service where you can create both conversational and traditional online forms, surveys, landing pages, order forms and quizzes.

Users
  • Founder
  • Owner
Industries
  • Marketing and Advertising
Market Segment
  • 88% Small-Business
  • 9% Mid-Market
AidaForm Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Helpful
3
Customer Support
2
Easy Implementation
2
Easy Integrations
2
Cons
Layout Issues
2
Missing Features
2
Dependency Issues
1
Email Functionality
1
Integration Issues
1
View All Pros and Cons
AidaForm features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
10.0
Permissions
Average: 8.6
10.0
Question Types
Average: 8.8
8.3
Data Exporting
Average: 8.7
Seller Details
Seller
AidaForm
Year Founded
2019
HQ Location
Bonn, DE
Twitter
@AidaForm
37 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
SimpleFeedback
(27)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SimpleFeedback is a cloud-based customer engagement application designed to help businesses efficiently collect and manage customer feedback. It enables the creation of customizable feedback forms and

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 41% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SimpleFeedback Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    2
    Cons
    Form Complexity
    1
    Limited Customization
    1
    Limited Data Analysis
    1
    Survey Issues
    1
    Time-Consuming
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SimpleFeedback features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Permissions
    Average: 8.6
    9.2
    Question Types
    Average: 8.8
    8.2
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Magiwow
    Year Founded
    2010
    HQ Location
    San Jose, CA
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SimpleFeedback is a cloud-based customer engagement application designed to help businesses efficiently collect and manage customer feedback. It enables the creation of customizable feedback forms and

Users
No information available
Industries
  • Financial Services
Market Segment
  • 41% Mid-Market
  • 37% Small-Business
SimpleFeedback Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
2
Cons
Form Complexity
1
Limited Customization
1
Limited Data Analysis
1
Survey Issues
1
Time-Consuming
1
View All Pros and Cons
SimpleFeedback features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.8
Permissions
Average: 8.6
9.2
Question Types
Average: 8.8
8.2
Data Exporting
Average: 8.7
Seller Details
Seller
Magiwow
Year Founded
2010
HQ Location
San Jose, CA
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
SurveySensum
(39)4.6 out of 5
Entry Level Price:$3,600.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySensum is a leading customer feedback platform perfect for SMEs and larger corporations. It is more than just a platform — it's a comprehensive CX Consulting Service. Their dedicated CX consul

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Information Technology and Services
    Market Segment
    • 49% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveySensum Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Intuitive
    5
    Feedback Management
    4
    Helpful
    3
    Simple
    3
    Cons
    Integration Issues
    3
    Data Visualization
    2
    Limited Customization
    2
    Dashboard Issues
    1
    Dependency Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveySensum features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Permissions
    Average: 8.6
    9.5
    Question Types
    Average: 8.8
    9.3
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveySensum
    Year Founded
    2018
    HQ Location
    Jakarta Selatan, DKI Jakarta
    Twitter
    @SurveySensum
    714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySensum is a leading customer feedback platform perfect for SMEs and larger corporations. It is more than just a platform — it's a comprehensive CX Consulting Service. Their dedicated CX consul

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Information Technology and Services
Market Segment
  • 49% Small-Business
  • 28% Mid-Market
SurveySensum Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Intuitive
5
Feedback Management
4
Helpful
3
Simple
3
Cons
Integration Issues
3
Data Visualization
2
Limited Customization
2
Dashboard Issues
1
Dependency Issues
1
View All Pros and Cons
SurveySensum features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.2
Permissions
Average: 8.6
9.5
Question Types
Average: 8.8
9.3
Data Exporting
Average: 8.7
Seller Details
Seller
SurveySensum
Year Founded
2018
HQ Location
Jakarta Selatan, DKI Jakarta
Twitter
@SurveySensum
714 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Customerly
(38)4.4 out of 5
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 74% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Customerly is a customer relationship management tool that integrates chatbox, email, and AI features to manage customer relations and internal communication.
    • Reviewers frequently mention the ease of use, the ability to create and send newsletters, the intuitive creation of product guides, and the significant time savings due to the AI expansion feature.
    • Users reported issues with delayed notifications, lack of WhatsApp integration, difficulties in preparing contact lists due to non-intuitive filters, and challenges in training the AI feature.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Customerly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Features
    8
    Useful
    8
    Helpful
    7
    Quick Setup
    7
    Cons
    Cost
    4
    Cost Limitations
    4
    Expensive
    4
    AI Limitations
    3
    Bugs
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Customerly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    7.0
    Permissions
    Average: 8.6
    8.3
    Question Types
    Average: 8.8
    5.3
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Customerly
    Year Founded
    2017
    HQ Location
    Dublin, IE
    Twitter
    @customerlyio
    167 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 74% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Customerly is a customer relationship management tool that integrates chatbox, email, and AI features to manage customer relations and internal communication.
  • Reviewers frequently mention the ease of use, the ability to create and send newsletters, the intuitive creation of product guides, and the significant time savings due to the AI expansion feature.
  • Users reported issues with delayed notifications, lack of WhatsApp integration, difficulties in preparing contact lists due to non-intuitive filters, and challenges in training the AI feature.
Customerly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Features
8
Useful
8
Helpful
7
Quick Setup
7
Cons
Cost
4
Cost Limitations
4
Expensive
4
AI Limitations
3
Bugs
3
View All Pros and Cons
Customerly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
7.0
Permissions
Average: 8.6
8.3
Question Types
Average: 8.8
5.3
Data Exporting
Average: 8.7
Seller Details
Seller
Customerly
Year Founded
2017
HQ Location
Dublin, IE
Twitter
@customerlyio
167 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
JUSFEEDBACK
(15)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jusfeedback is a comprehensive customer engagement optimization platform designed to help businesses collect, analyze, and act on feedback from customers, employees, and partners. By integrating vario

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JUSFEEDBACK Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Customer Support
    1
    Fun
    1
    Setup Ease
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JUSFEEDBACK features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Permissions
    Average: 8.6
    9.2
    Question Types
    Average: 8.8
    8.6
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    JUSFEEDBACK
    Year Founded
    2012
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jusfeedback is a comprehensive customer engagement optimization platform designed to help businesses collect, analyze, and act on feedback from customers, employees, and partners. By integrating vario

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
JUSFEEDBACK Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Customer Support
1
Fun
1
Setup Ease
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
JUSFEEDBACK features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Permissions
Average: 8.6
9.2
Question Types
Average: 8.8
8.6
Data Exporting
Average: 8.7
Seller Details
Seller
JUSFEEDBACK
Year Founded
2012
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Surveyapp - Smiley Feedback Surveys and Kiosk
(16)4.5 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gather actionable feedback from your customers and employees using Surveyapp. With multiple distributions options, Surveyapp allows you to capture feedback using: Offline tablet survey app & Kios

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Mid-Market
    • 19% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Surveyapp - Smiley Feedback Surveys and Kiosk features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Permissions
    Average: 8.6
    9.4
    Question Types
    Average: 8.8
    9.4
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Surveyapp
    Year Founded
    2015
    HQ Location
    Newcastle, England
    Twitter
    @surveyappio
    241 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gather actionable feedback from your customers and employees using Surveyapp. With multiple distributions options, Surveyapp allows you to capture feedback using: Offline tablet survey app & Kios

Users
No information available
Industries
No information available
Market Segment
  • 63% Mid-Market
  • 19% Small-Business
Surveyapp - Smiley Feedback Surveys and Kiosk features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
9.4
Permissions
Average: 8.6
9.4
Question Types
Average: 8.8
9.4
Data Exporting
Average: 8.7
Seller Details
Seller
Surveyapp
Year Founded
2015
HQ Location
Newcastle, England
Twitter
@surveyappio
241 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
YoHe
(27)4.9 out of 5
Entry Level Price:Starting at €180.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    YoHe is a platform that has all the feedback tools that you need. We help to find out about all the problems that your clients experience while using your service. YoHe is also a team of experts who c

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Enterprise
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • YoHe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Intuitive
    5
    Easy Setup
    3
    Simple
    3
    Survey Management
    3
    Cons
    Survey Issues
    2
    Difficult Setup
    1
    Integration Difficulty
    1
    Integration Issues
    1
    Limited Customization
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • YoHe features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Permissions
    Average: 8.6
    9.2
    Question Types
    Average: 8.8
    9.2
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    YoHe
    HQ Location
    Yerevan, Armenia
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

YoHe is a platform that has all the feedback tools that you need. We help to find out about all the problems that your clients experience while using your service. YoHe is also a team of experts who c

Users
No information available
Industries
No information available
Market Segment
  • 52% Enterprise
  • 19% Mid-Market
YoHe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Intuitive
5
Easy Setup
3
Simple
3
Survey Management
3
Cons
Survey Issues
2
Difficult Setup
1
Integration Difficulty
1
Integration Issues
1
Limited Customization
1
View All Pros and Cons
YoHe features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Permissions
Average: 8.6
9.2
Question Types
Average: 8.8
9.2
Data Exporting
Average: 8.7
Seller Details
Seller
YoHe
HQ Location
Yerevan, Armenia
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
BrewSurvey
(47)4.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BrewSurvey is a mobile survey and feedback collection tool for capturing customer feedback, conducting field research and lead capture.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Business Supplies and Equipment
    Market Segment
    • 43% Small-Business
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BrewSurvey Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Easy Integrations
    1
    Integrations
    1
    Intuitive
    1
    Cons
    Integration Issues
    1
    Limited Customization
    1
    Limited Templates
    1
    Restrictions
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BrewSurvey features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Permissions
    Average: 8.6
    9.7
    Question Types
    Average: 8.8
    9.6
    Data Exporting
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brew Survey
    Year Founded
    2017
    HQ Location
    Singapore, SG
    Twitter
    @BrewSurvey
    292 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BrewSurvey is a mobile survey and feedback collection tool for capturing customer feedback, conducting field research and lead capture.

Users
No information available
Industries
  • Information Technology and Services
  • Business Supplies and Equipment
Market Segment
  • 43% Small-Business
  • 34% Enterprise
BrewSurvey Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Easy Integrations
1
Integrations
1
Intuitive
1
Cons
Integration Issues
1
Limited Customization
1
Limited Templates
1
Restrictions
1
View All Pros and Cons
BrewSurvey features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.4
Permissions
Average: 8.6
9.7
Question Types
Average: 8.8
9.6
Data Exporting
Average: 8.7
Seller Details
Seller
Brew Survey
Year Founded
2017
HQ Location
Singapore, SG
Twitter
@BrewSurvey
292 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
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