Ballpark - User Research and Surveys Reviews & Product Details

We have spent weeks reviewing all User Research platforms. Ballpark has stood out for their well rounded and industry leading approach. They have all the features we could ask for at a really competitive price. They were very communicative and have really helped us get a full overview and chance to experience their platform before signing up. They went the extra mile. Review collected by and hosted on G2.com.

I like to give a balanced review, by highlighting any issues, but there weren't any. It couldn't have gone smoother. Review collected by and hosted on G2.com.

Recently the company I work for were looking to set up a prototype testing tool to help us gather user feedback during the design process. We compared it to a number of other tools and what stood out to us was how helpful and quick the team were at responding to our questions. They went above and beyond to help us set up a number of tests using their software and guided us on how to optimise our tests. The software itself was very easy to use and they are constantly adding new features. Review collected by and hosted on G2.com.

When testing larger prototypes there are a few things you need to do to reduce the file size for it to work. But this is to be expected with all tools. Review collected by and hosted on G2.com.

Ballpark's platform is flexible and versatile. While not currently state of the art when it comes to all of their output, they provide some unique features, specifically for figma testing, that set them apart from competitors. They are constantly iterating on their tools, mainly on AI summarization, in order to provide more actionable and automated results that have great quality and utility. The platform is extremely user friendly and I was able to jump in and create a project right away. The support of the team was pivotal in refining and executing a more efficient version. Review collected by and hosted on G2.com.

They do not have the ability to record mobile screens due to being web-based and not having an app that would allow for this feature. This is unfortunate as many users we'd like to get feedback from use mobile to access our website. While it is not currently a feature, they are not closed off to this in the future, which is great Review collected by and hosted on G2.com.

- It's easy to use

- Serves usability testing needs quite well (integrates Figma prototypes, provides data and video recordings of results)

- Projects are easy to manage

- Quick customer support available Review collected by and hosted on G2.com.

- Recordings don't show the whole UI, so some user behaviors are not visible.

- Recording viewing is a bit inconvenient (if I want to check each section separately, it opens a video in a modal; it would be more convenient to view them on the page).

- Widget covers UI that is being tested, influencing results. Review collected by and hosted on G2.com.

It's very easy to put together a survey and confitione the pages.

I use it regularly, I like it have you can change it after you send your survey. Review collected by and hosted on G2.com.

Nothing it's very good so far, it would be better if you could auto connect to google sheets but it's not a big deal Review collected by and hosted on G2.com.

Using it to test UX and sometimes UI. Surveys is the greatest use I have. Review collected by and hosted on G2.com.

Falling most of the time on complex design to test. Figma spaghetti is incompatible. Review collected by and hosted on G2.com.

I used Ballpark HQ whilst at a government role in Australia for around 2 years across two separate projects for low and high fidelity wireframe testing. It is an exceptional tool and I will use it in all my roles moving forward. Super easy to use and it is clear BallparkHQ have spend a lot of time thinking through the usability as it is hands down a dream to setup and run testing projects with it. Review collected by and hosted on G2.com.

Nothing I can think off as it is by far the best product I have worked with in this arena Review collected by and hosted on G2.com.

Very easy to set up a research study and find participants. Clean and simple UX makes it very user friendly and easy to learn. Review collected by and hosted on G2.com.

While the Figma prototype integration is great it would be nice to have integration for more complex prototypes, such as prototypes built in more advanced prototyping tools. Review collected by and hosted on G2.com.

I'm a founder bootstrapping my business, and I really need to find the right demographic.

Ballpark helps me pinpoint the right groups to get feedback on my new app.

There are a number of out of the box surveys with attractive graphics that you can quickly use.

You can also include a request for email address in your survey to build your subscriber list from your survey participants.

The survey summaries are easy to read and you can save your raw data. Review collected by and hosted on G2.com.

Not really a dislike but m looking forward to some of the advanced features on their roadmap, which are not yet implemented. Review collected by and hosted on G2.com.

The UI ix extremely easy to operate. I got my first survey built in like 20 minutes. It feels almost too easy to release. Review collected by and hosted on G2.com.

Because the UX is so slick, there are a couple of custom options that I'd prefer to see -- like multiple questions on a single page. Review collected by and hosted on G2.com.