Best Speech Analytics Software - Page 9
Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.
Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.
To qualify for inclusion within the Speech Analytics category, a product must:
Best Speech Analytics Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Spoken language is the main form of communication across both physical and digital worlds.
- Overview
- User Satisfaction
- Seller Details
SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all
- 50% Enterprise
- 50% Mid-Market
71 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Talvala Surveillance is a compliance monitoring product, it combines an advanced speech-to-text transcription engine with alerts generation for a revolutionary 2-in-1 surveillance speech analytics sol
- Overview
- User Satisfaction
- Seller Details
Unlock the power of your enterprise data with conversational analytics built from the ground up to use large language models. Uniphore U-Analyze uses generative AI to uncover trends, intents and insig
2,176 Twitter followers
- Overview
- User Satisfaction
- Seller Details
U-Assist is an intelligent agent guidance solution designed to streamline the onboarding process, reduce error rates, and enhance operational efficiencies within customer service environments. By inte
2,176 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Truly listen, accurately understand and efficiently respond to your customers with our NLU technology. Having the right Natural Language Understanding (NLU) – is the difference of your customer stayin
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Verint Real-Time Agent Assist is an innovative solution that can listen to customer calls as they happen and automatically identify opportunities to guide interactions toward better outcomes for your
- 50% Small-Business
- 33% Mid-Market
7,796 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Vernacular.ai is building NLP Technology in Indian Languages to enable businesses interact and engage with their multi-lingual customers in the languages preferred by them
- Overview
- User Satisfaction
- Seller Details
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based
- Overview
- User Satisfaction
- Seller Details
VOZIQ offers cloud-based machine learning and big data analytics solutions to quickly uncover breakthrough customer churn intelligence from millions of customer interactions and historical records. VO
12,884 Twitter followers
- Overview
- User Satisfaction
- Seller Details
VSLogger Unlimited extends the call recording engine with recording search and monitoring features. Included and optionally used Adutante server provides user management and Quality Control features.
120 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s suite of solutions includes smart automation, AI-human copilot
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Yactraq delivers business insights through audio mining and speech analytics. Recorded phone calls as well as video contain valuable information related to Voice-of-the-customer, Compliance and Quali
108 Twitter followers
