--- title: WIZ.AI Reviews meta_title: 'WIZ.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how WIZ.AI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 9 scale: '5' date_modified: '2026-07-17' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # WIZ.AI Reviews **Vendor:** WIZ.AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.7/5.0 **Total Reviews:** 9 ## About WIZ.AI WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s suite of solutions includes smart automation, AI-human copilot, generative AI-powered applications, and an LLM-powered platform. WIZ.AI’s AI agents called Talkbots provide human-like engagement to facilitate customer interactions at scale, enabling exceptional customer service and strong business ROI for our enterprise clients. WIZ.AI Talkbot Features Hyper-localized: Talkbots can process local and domain-specific vocabularies Hyper-personalized: Talkbots can mimic the tone and accent of a native, and support multiple English varieties and global languages Omni-channel: Talkbots can be integrated over telephony, email, SMS, and various messaging apps ## WIZ.AI Pros & Cons **What users like:** - Users value the **responsive and professional customer support** from WIZ.AI, enhancing their overall experience with the software. (7 reviews) - Users praise the **helpful customer support** of WIZ.AI, highlighting its responsiveness and professionalism in enhancing experiences. (7 reviews) - Users value the **exceptional customer support** of WIZ.AI, enhancing their overall experience and satisfaction. (6 reviews) - Users value the **natural and professional voice technology** of WIZ.AI, enhancing customer relationship management effortlessly. (5 reviews) - Users find WIZ.AI **easy to use** and appreciate its quick implementation, enhancing customer support and experience remarkably. (5 reviews) - Response Time (4 reviews) - Time-saving (4 reviews) - Broadcast Communication (3 reviews) - Customer Engagement (3 reviews) - Flexibility (3 reviews) **What users dislike:** - Users note that WIZ.AI's services are **more expensive** than competitors, but the quality justifies the cost. (3 reviews) - Users note that while the cost is **higher than competitors** , the quality and support make it worthwhile. (2 reviews) - Users note the **current limitations of AI scenarios** , suggesting more time and training is needed for improvement. (1 reviews) - Users note the **training required** for WIZ.AI can limit effectiveness but recognize the potential for improvement with effort. (1 reviews) ## WIZ.AI Reviews ### 1. First Time using AI Bot yet It's Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about WIZ.AI?** My company uses Wiz.AI to support contact & connection with our clients. Wiz.AI has helped us to scale up by connecting more clients with generated scripts that we required. Despite it takes time to create scripts & trains the AI agents, yet, I get the full support from Wiz.AI, especially Amy Liou Ting who has helped my journey using Wiz.AI is so seamless. I believe Wiz.AI current capability is only a beginning & these AI Agents are intended to do much more. **What do you dislike about WIZ.AI?** Current limitation of using it due to scenarios, but can be exteneded with more proper time & effort to trained the agents. **What problems is WIZ.AI solving and how is that benefiting you?** Scaling up in managing clients, since human resources limitation will always come in place once a company grows bigger & seeking cost efficiency. ### 2. A Talkbot for Customer Support & Outbound Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Nichamon T. | AI Service Implement, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about WIZ.AI?** Easy to use, fast to implement, and made a real difference in our customer experience. Also customer support is responsive and helpful. **What do you dislike about WIZ.AI?** Some features could be developed further to improve the user experience. **What problems is WIZ.AI solving and how is that benefiting you?** Talkbot can assist with sales and customer reminders for large numbers of clients in a short period. It helps boost revenue generation and meet targets more effectively. ### 3. Great AI-call solution from agile AI feature provider! **Rating:** 4.5/5.0 stars **Reviewed by:** Muhamad Rainaldo Josifasyah . | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about WIZ.AI?** Wiz.AI’s solution helps the company reach more customers and offers the flexibility to modify scripts based on business needs, ultimately delivering greater cost efficiency compared to manual customer outreach. **What do you dislike about WIZ.AI?** Despite the relatively high upfront cost on the AI Service & Script Creation, the investment is justified by the quality of the AI, scripts and robust post-sales support. **What problems is WIZ.AI solving and how is that benefiting you?** helps to reaching out more customers, addressing our challenge of limited outreach capacity per resource, with cheaper price compared to human manual outreach. ### 4. Excellent Robocall Solution - Highly Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Lim E. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about WIZ.AI?** WizAI provides outstanding results that is user friend and efficient. WizAI's voice technology sounds very natural and professional which is important in maintaining customer relationships WizAI team is also very proactive in improving the quality and effectiveness of their solution while ensuring daily operations work smoothly. **What do you dislike about WIZ.AI?** Cost of WizAI is definitely higher than other similar solution providers but given the better quality of service and good return of investment, it justifies the premium pricing **What problems is WIZ.AI solving and how is that benefiting you?** Automate the calling to customers ### 5. Best talkbot assistance for our customer support team **Rating:** 5.0/5.0 stars **Reviewed by:** shubham b. | Senior business analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about WIZ.AI?** The ease with we were able to integrate this solution for our customer support and the talkbot support actually feels like a real human thus emphasizing trust of users on our platform. **What do you dislike about WIZ.AI?** Nothing as such as the tool really serves it's purpose **What problems is WIZ.AI solving and how is that benefiting you?** The problem of implementing so many customer support agents for our users is really solved by this as with the help of AI Chatbots the responses to the end users feels real and thus helps in gaining trust and reducing bandwidth on the customer support team. ### 6. The robot possesses a high level of intelligence and accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** jarida u. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about WIZ.AI?** The robot possesses a high level of intelligence and accuracy The CRM (Customer Relationship Management) system has a friendly and user-friendly interface. **What do you dislike about WIZ.AI?** Received good advice on managing customer leads to suit the business needs. **What problems is WIZ.AI solving and how is that benefiting you?** can contact a vast number of customers ### 7. Recommend WIZ AI for AI solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about WIZ.AI?** Good and timely support, responsive and professional. Smooth working experience with WIZ AI team **What do you dislike about WIZ.AI?** Not much to dislike, maybe priced slightly more expensive **What problems is WIZ.AI solving and how is that benefiting you?** Reduce agent headcount ### 8. A great solution for reaching out to many at once! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about WIZ.AI?** innovative AI for mass outreach and the highly supportive, solution-oriented software! **What do you dislike about WIZ.AI?** Keep improving on data analytics that translate into actionable outcomes! **What problems is WIZ.AI solving and how is that benefiting you?** AI Conversation! ### 9. Easy to use and easy to analyze the results of work **Rating:** 4.5/5.0 stars **Reviewed by:** Andy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about WIZ.AI?** Touch rate, recording, and the intonation of the voice of the robot are almost unlike a robot **What do you dislike about WIZ.AI?** about round up 30 second and We cannot download what we upload in detail, such as phone numbers **What problems is WIZ.AI solving and how is that benefiting you?** Limitations of Creativity: Although the model can generate creative content, its creative ability remains limited and may not be equivalent to human creativity. Solution: For more complex creative tasks, consider involving human creativity or a creative team. - [View WIZ.AI pricing details and edition comparison](https://www.g2.com/products/wiz-ai-wiz-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-02+07%3A56%3A23+-0500&secure%5Bsession_id%5D=24b423cb-da64-44fd-829f-2e72113a9df4&secure%5Btoken%5D=dc01fcdde581469dcae603f1c388aa700f74df383c89fe89c0a465da51b471a2&format=llm_user) ## WIZ.AI Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Performance Analysis** - Coaching - Peformance Tracking **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top WIZ.AI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,728 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)