Top Rated SuccessKPI Alternatives
2 SuccessKPI Reviews
4.3 out of 5
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VK
Vibha K.
Vice President, Education and Professional Services
Mid-Market(51-1000 emp.)
What do you like best about SuccessKPI?
The ability to customize the analytics solutions across platforms. You can seamlessly integrate, modify, and customize as per your business and analytics needs. In addition to this, the custom solutions help reduce the monitoring overhead for quality of services provided. Review collected by and hosted on G2.com.
What do you dislike about SuccessKPI?
There are no downsides as such. It depends on the scenario and situation where you use this product. If your customary vision and need is unclear, you may be unable to take the best advantage of the products it offers. Review collected by and hosted on G2.com.
MK
Maloy K.
Consultant
Enterprise(> 1000 emp.)
What do you like best about SuccessKPI?
SuccessKPI is based on Powerful Microstrategy Architecture, itself which is a containerized Business Intelligence tool.
Below are the best-in-class features for it to be down-selected:
1. Instant Activation and Configuration.
2. Support of more than 24 languages.
3. Out-of-the-box visualizations and dashboards.
4. Sensitive and personal information masking/hiding such as Credit Card Information, Social Security Number, etc.
5. Prebuilt playbook library
6. Quality Monitoring and Scoring.
7. Custom scorecard evaluations.
8. Multi-channel real-time and historical contact center dashboards.
9. Artificial Intelligence Powered Speech and Text Analytics.
10. Evaluation Toolkit
11. Powerful Business Intelligence (BI) layer
12. Customizable dashboards, visualizations.
13. Support for external data blending, including REST API, Lambda Functions
14. Subscription engine to support delivery via FTP, Email Review collected by and hosted on G2.com.
What do you dislike about SuccessKPI?
The User Interface can be improved. The overall theme looks very static. Review collected by and hosted on G2.com.
There are not enough reviews of SuccessKPI for G2 to provide buying insight. Below are some alternatives with more reviews:
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