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Best Speech Analytics Software - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.

To qualify for inclusion within the Speech Analytics category, a product must:

Record or analyze calls in real time
Provide insight into the emotional state of customers in real time or after the fact
Generate quality assurance reports to improve performance of call center representatives
Archive all recorded calls

Best Speech Analytics Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
131 Listings in Speech Analytics Available
(511)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact cent

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 57% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Five9 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Customer Support
    56
    Helpful
    50
    Features
    44
    Call Management
    34
    Cons
    Call Issues
    27
    Missing Features
    23
    Poor Customer Support
    21
    Complexity
    16
    Difficult Setup
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Five9 features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.0
    8.3
    Ease of Use
    Average: 9.0
    8.0
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,760 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,995 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact cent

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 57% Mid-Market
  • 24% Small-Business
Five9 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Customer Support
56
Helpful
50
Features
44
Call Management
34
Cons
Call Issues
27
Missing Features
23
Poor Customer Support
21
Complexity
16
Difficult Setup
16
Five9 features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.0
8.3
Ease of Use
Average: 9.0
8.0
Ease of Admin
Average: 8.8
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,760 Twitter followers
LinkedIn® Page
www.linkedin.com
2,995 employees on LinkedIn®
(324)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

    Users
    • Quality Assurance Manager
    • Ambassador
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • evaluagent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    80
    Improvement
    50
    Helpful
    43
    User Interface
    35
    Evaluation Process
    29
    Cons
    Missing Features
    13
    Not Intuitive
    13
    Learning Curve
    11
    Poor Reporting
    11
    Complexity
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • evaluagent features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 9.0
    9.1
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Middlesbrough, GB
    Twitter
    @evaluagent
    1,139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    79 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

Users
  • Quality Assurance Manager
  • Ambassador
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
evaluagent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
80
Improvement
50
Helpful
43
User Interface
35
Evaluation Process
29
Cons
Missing Features
13
Not Intuitive
13
Learning Curve
11
Poor Reporting
11
Complexity
10
evaluagent features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
9.1
Ease of Admin
Average: 8.8
Seller Details
Company Website
Year Founded
2012
HQ Location
Middlesbrough, GB
Twitter
@evaluagent
1,139 Twitter followers
LinkedIn® Page
www.linkedin.com
79 employees on LinkedIn®

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(1,243)4.3 out of 5
Optimized for quick response
14th Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    291
    Calling Features
    131
    Helpful
    125
    Reliability
    123
    Features
    115
    Cons
    Call Issues
    120
    Connection Issues
    66
    Missing Features
    59
    Call Management
    44
    Dialer Issues
    41
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CloudTalk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 9.0
    8.8
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 29% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
291
Calling Features
131
Helpful
125
Reliability
123
Features
115
Cons
Call Issues
120
Connection Issues
66
Missing Features
59
Call Management
44
Dialer Issues
41
CloudTalk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.8
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
8.8
Ease of Admin
Average: 8.8
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
(39)4.9 out of 5
15th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enthu.AI helps contact centers improve revenue and customer retention through AI driven insights. Enthu.AI enables 100% customer conversation monitoring, auto surfaces interactions that matter and hel

    Users
    No information available
    Industries
    • Computer Software
    • Outsourcing/Offshoring
    Market Segment
    • 51% Small-Business
    • 49% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Enthu.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Simple
    7
    Customer Support
    5
    Helpful
    5
    User Interface
    4
    Cons
    AI Limitations
    2
    Missing Features
    2
    App Functionality
    1
    Call Issues
    1
    Call Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Enthu.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Quality of Support
    Average: 9.0
    9.7
    Ease of Use
    Average: 9.0
    9.2
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Chandigarh, India
    Twitter
    @enthuAI
    48 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enthu.AI helps contact centers improve revenue and customer retention through AI driven insights. Enthu.AI enables 100% customer conversation monitoring, auto surfaces interactions that matter and hel

Users
No information available
Industries
  • Computer Software
  • Outsourcing/Offshoring
Market Segment
  • 51% Small-Business
  • 49% Mid-Market
Enthu.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Simple
7
Customer Support
5
Helpful
5
User Interface
4
Cons
AI Limitations
2
Missing Features
2
App Functionality
1
Call Issues
1
Call Limitations
1
Enthu.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
10.0
Quality of Support
Average: 9.0
9.7
Ease of Use
Average: 9.0
9.2
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2021
HQ Location
Chandigarh, India
Twitter
@enthuAI
48 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Capturi is Scandinavia's leading Conversational AI software. The software is designed to automatically analyze your company's conversations with customers, leads, and citizens. Based on these anal

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 51% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Capturi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Helpful
    17
    Insights Generation
    17
    Improvement
    16
    Customer Support
    15
    Cons
    Dashboard Issues
    3
    Learning Curve
    3
    Steep Learning Curve
    3
    Time-Consuming
    3
    Call Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Capturi features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.0
    8.7
    Ease of Use
    Average: 9.0
    9.1
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Aarhus, DK
    Twitter
    @capturidotcom
    1,244 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Capturi is Scandinavia's leading Conversational AI software. The software is designed to automatically analyze your company's conversations with customers, leads, and citizens. Based on these anal

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 51% Mid-Market
  • 29% Small-Business
Capturi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Helpful
17
Insights Generation
17
Improvement
16
Customer Support
15
Cons
Dashboard Issues
3
Learning Curve
3
Steep Learning Curve
3
Time-Consuming
3
Call Issues
2
Capturi features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.0
8.7
Ease of Use
Average: 9.0
9.1
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2019
HQ Location
Aarhus, DK
Twitter
@capturidotcom
1,244 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
(149)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 65% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Helpful
    32
    Reporting
    21
    Accuracy
    18
    Customer Support
    17
    Cons
    Accuracy Issues
    19
    Inaccurate Data Analysis
    19
    Missing Features
    15
    Call Issues
    13
    Filtering Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Creovai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.0
    8.5
    Ease of Use
    Average: 9.0
    8.7
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 65% Mid-Market
  • 19% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Helpful
32
Reporting
21
Accuracy
18
Customer Support
17
Cons
Accuracy Issues
19
Inaccurate Data Analysis
19
Missing Features
15
Call Issues
13
Filtering Issues
12
Creovai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.0
8.5
Ease of Use
Average: 9.0
8.7
Ease of Admin
Average: 8.8
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
2 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
(496)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Marketing and Advertising
    • Consumer Services
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
    • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
    • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    237
    Features
    161
    Helpful
    120
    Efficiency
    114
    Simple
    83
    Cons
    Missing Features
    69
    Slow Loading
    66
    Software Bugs
    58
    Limited Features
    55
    Learning Curve
    50
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Service features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.0
    8.4
    Ease of Use
    Average: 9.0
    8.2
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Marketing and Advertising
  • Consumer Services
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
  • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
  • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
237
Features
161
Helpful
120
Efficiency
114
Simple
83
Cons
Missing Features
69
Slow Loading
66
Software Bugs
58
Limited Features
55
Learning Curve
50
Sprinklr Service features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
8.2
Ease of Admin
Average: 8.8
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,907 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

    Users
    • Telecom engineer
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 53% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Avaya Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    1
    Features Variety
    1
    Flexibility
    1
    Innovation
    1
    Knowledge Base
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Avaya Experience Platform features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.0
    8.4
    Ease of Use
    Average: 9.0
    8.0
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Avaya
    Year Founded
    2000
    HQ Location
    Durham, North Carolina
    Twitter
    @Avaya
    37,782 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,986 employees on LinkedIn®
    Ownership
    NYSE: AVYA
Product Description
How are these determined?Information
This description is provided by the seller.

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users
  • Telecom engineer
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 53% Enterprise
  • 34% Mid-Market
Avaya Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
1
Features Variety
1
Flexibility
1
Innovation
1
Knowledge Base
1
Cons
This product has not yet received any negative sentiments.
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
8.0
Ease of Admin
Average: 8.8
Seller Details
Seller
Avaya
Year Founded
2000
HQ Location
Durham, North Carolina
Twitter
@Avaya
37,782 Twitter followers
LinkedIn® Page
www.linkedin.com
12,986 employees on LinkedIn®
Ownership
NYSE: AVYA
(321)4.5 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

    Users
    • Workforce Analyst
    • Risk Investigator
    Industries
    • Consumer Services
    • Hospital & Health Care
    Market Segment
    • 53% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Calabrio ONE Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    82
    Scheduling
    52
    Helpful
    38
    Efficiency
    28
    Features
    28
    Cons
    Missing Features
    27
    Scheduling Issues
    17
    Inaccurate Data Analysis
    10
    Limitations
    10
    Slow Loading
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Calabrio ONE features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Quality of Support
    Average: 9.0
    9.0
    Ease of Use
    Average: 9.0
    8.6
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Calabrio
    Company Website
    Year Founded
    2007
    HQ Location
    Minneapolis, MN
    Twitter
    @Calabrio
    2,278 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    550 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

Users
  • Workforce Analyst
  • Risk Investigator
Industries
  • Consumer Services
  • Hospital & Health Care
Market Segment
  • 53% Mid-Market
  • 41% Enterprise
Calabrio ONE Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
82
Scheduling
52
Helpful
38
Efficiency
28
Features
28
Cons
Missing Features
27
Scheduling Issues
17
Inaccurate Data Analysis
10
Limitations
10
Slow Loading
9
Calabrio ONE features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
9.1
Quality of Support
Average: 9.0
9.0
Ease of Use
Average: 9.0
8.6
Ease of Admin
Average: 8.8
Seller Details
Seller
Calabrio
Company Website
Year Founded
2007
HQ Location
Minneapolis, MN
Twitter
@Calabrio
2,278 Twitter followers
LinkedIn® Page
www.linkedin.com
550 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 50% Enterprise
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ender Turing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    10
    Accuracy
    7
    Coaching
    7
    Improvement
    7
    Cons
    Accuracy Issues
    4
    Accent Recognition
    2
    AI Inaccuracy
    2
    Call Issues
    2
    Inaccurate Data Analysis
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ender Turing features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.0
    9.4
    Ease of Use
    Average: 9.0
    9.4
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Tallinn, Harjumaa
    Twitter
    @EnderTuring
    76 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 50% Enterprise
  • 44% Mid-Market
Ender Turing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
10
Accuracy
7
Coaching
7
Improvement
7
Cons
Accuracy Issues
4
Accent Recognition
2
AI Inaccuracy
2
Call Issues
2
Inaccurate Data Analysis
2
Ender Turing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.0
9.4
Ease of Use
Average: 9.0
9.4
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2018
HQ Location
Tallinn, Harjumaa
Twitter
@EnderTuring
76 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
(26)4.4 out of 5
Optimized for quick response
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-dri

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 88% Mid-Market
    • 8% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallFinder Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Helpful
    10
    Recording Features
    6
    Auditing
    4
    Coaching
    4
    Cons
    Missing Features
    5
    Steep Learning Curve
    3
    Training Required
    3
    Learning Curve
    2
    Accent Recognition
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallFinder features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.4
    Quality of Support
    Average: 9.0
    7.6
    Ease of Use
    Average: 9.0
    9.0
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1990
    HQ Location
    South Burlington, VT
    Twitter
    @800response
    432 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-dri

Users
No information available
Industries
No information available
Market Segment
  • 88% Mid-Market
  • 8% Small-Business
CallFinder Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Helpful
10
Recording Features
6
Auditing
4
Coaching
4
Cons
Missing Features
5
Steep Learning Curve
3
Training Required
3
Learning Curve
2
Accent Recognition
1
CallFinder features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.4
Quality of Support
Average: 9.0
7.6
Ease of Use
Average: 9.0
9.0
Ease of Admin
Average: 8.8
Seller Details
Company Website
Year Founded
1990
HQ Location
South Burlington, VT
Twitter
@800response
432 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enghouse Interactive specialize in providing contact center software and service solutions that transforms the customer experience. Enghouse’s customer engagement suite, which can handle large volumes

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 60% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Enghouse Interactive Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    52
    Customer Support
    34
    Features
    34
    Helpful
    29
    Integrations
    29
    Cons
    Learning Curve
    27
    Training Deficiency
    16
    Complexity
    15
    Time-Consuming
    15
    Training Required
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Enghouse Interactive features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Quality of Support
    Average: 9.0
    8.6
    Ease of Use
    Average: 9.0
    7.8
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1984
    HQ Location
    Markham
    Twitter
    @EnghouseInterac
    2,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,272 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enghouse Interactive specialize in providing contact center software and service solutions that transforms the customer experience. Enghouse’s customer engagement suite, which can handle large volumes

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 60% Mid-Market
  • 23% Enterprise
Enghouse Interactive Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Customer Support
34
Features
34
Helpful
29
Integrations
29
Cons
Learning Curve
27
Training Deficiency
16
Complexity
15
Time-Consuming
15
Training Required
13
Enghouse Interactive features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
8.7
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 9.0
7.8
Ease of Admin
Average: 8.8
Seller Details
Company Website
Year Founded
1984
HQ Location
Markham
Twitter
@EnghouseInterac
2,504 Twitter followers
LinkedIn® Page
www.linkedin.com
1,272 employees on LinkedIn®
By Voyc
(21)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable cust

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 52% Small-Business
    • 43% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Voyc features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.3
    Quality of Support
    Average: 9.0
    9.0
    Ease of Use
    Average: 9.0
    8.3
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Voyc
    Year Founded
    2018
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @voyc_ai
    201 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable cust

Users
No information available
Industries
  • Financial Services
Market Segment
  • 52% Small-Business
  • 43% Mid-Market
Voyc features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
9.3
Quality of Support
Average: 9.0
9.0
Ease of Use
Average: 9.0
8.3
Ease of Admin
Average: 8.8
Seller Details
Seller
Voyc
Year Founded
2018
HQ Location
Amsterdam, Netherlands
Twitter
@voyc_ai
201 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Where Human Expertise Meets Digital Precision At Omind, we believe that at the core of every digital interaction lies a genuine human connection 👥. We're on a mission to help businesses craft experie

    Users
    No information available
    Industries
    • Outsourcing/Offshoring
    Market Segment
    • 71% Enterprise
    • 13% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Omind features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Quality of Support
    Average: 9.0
    9.2
    Ease of Use
    Average: 9.0
    9.7
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Omind.ai
    Year Founded
    2020
    HQ Location
    Berkeley Lake, US
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Where Human Expertise Meets Digital Precision At Omind, we believe that at the core of every digital interaction lies a genuine human connection 👥. We're on a mission to help businesses craft experie

Users
No information available
Industries
  • Outsourcing/Offshoring
Market Segment
  • 71% Enterprise
  • 13% Small-Business
Omind features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
8.7
Quality of Support
Average: 9.0
9.2
Ease of Use
Average: 9.0
9.7
Ease of Admin
Average: 8.8
Seller Details
Seller
Omind.ai
Year Founded
2020
HQ Location
Berkeley Lake, US
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kofax is a leading supplier of automation and productivity solutions to digitally transform human and information intensive processes across organizations. Founded in 1985, Kofax is a global business

    Users
    No information available
    Industries
    • Insurance
    Market Segment
    • 84% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tungsten PaperPort features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.3
    7.1
    Quality of Support
    Average: 9.0
    7.8
    Ease of Use
    Average: 9.0
    6.4
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1985
    HQ Location
    Irvine, California
    Twitter
    @TungstenAI
    6,478 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,697 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kofax is a leading supplier of automation and productivity solutions to digitally transform human and information intensive processes across organizations. Founded in 1985, Kofax is a global business

Users
No information available
Industries
  • Insurance
Market Segment
  • 84% Small-Business
  • 20% Mid-Market
Tungsten PaperPort features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.3
7.1
Quality of Support
Average: 9.0
7.8
Ease of Use
Average: 9.0
6.4
Ease of Admin
Average: 8.8
Seller Details
Year Founded
1985
HQ Location
Irvine, California
Twitter
@TungstenAI
6,478 Twitter followers
LinkedIn® Page
www.linkedin.com
1,697 employees on LinkedIn®