Best Professional Services Automation Software for Medium-Sized Businesses

Nathan Calabrese
NC
Researched and written by Nathan Calabrese

Products classified in the overall Professional Services Automation category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Professional Services Automation to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Professional Services Automation category.

In addition to qualifying for inclusion in the Professional Services Automation Software category, to qualify for inclusion in the Medium-Sized Business Professional Services Automation Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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35 Listings in Professional Services Automation Available
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Kantata Professional Services Automation (formerly Mavenlink+ Kimble)
(1,505)4.2 out of 5
Optimized for quick response
13th Easiest To Use in Professional Services Automation software
  • Overview
    Expand/Collapse Overview
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seller Details
    Expand/Collapse Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Kantata helps professional services organizations of 50 to 5,000+ employees ensure consistent excellence and profitability across every project. With a platform that connects everything from scoping t

Users
  • Project Manager
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 57% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kantata Professional Services Automation is a project management tool that offers features for task tracking, hours allocation, resource planning, and financial reporting.
  • Reviewers appreciate Kantata's ability to streamline project management processes, automate common pain points, and provide real-time dashboards and reporting for improved visibility into project health, resource utilization, and financials.
  • Users reported issues with Kantata's user interface being complex for new users, lack of flexibility in creating custom fields, difficulties in tracking timesheets effectively, and slow performance with large datasets.
Kantata Professional Services Automation (formerly Mavenlink+ Kimble) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Project Management
35
Project Tracking
28
Ease of Use
27
Reporting Efficiency
23
Report Generation
20
Cons
Complex Usability
17
Learning Curve
16
Not Intuitive
15
Task Management
14
Lack of Customization
12
View All Pros and Cons
Kantata Professional Services Automation (formerly Mavenlink+ Kimble) features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
7.3
Portfolio Performance
Average: 7.9
7.3
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Kantata (formerly Mavenlink + Kimble)
Company Website
Year Founded
2008
HQ Location
Irvine, CA
Twitter
@GoKantata
11,573 Twitter followers
LinkedIn® Page
www.linkedin.com
470 employees on LinkedIn®
BigTime
(1,654)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in Professional Services Automation software
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigTime Software: The AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. Too many firms rely on disconnected quoting tools, spreadsheets, an

    Users
    • Office Manager
    • President
    Industries
    • Accounting
    • Architecture & Planning
    Market Segment
    • 76% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • BigTime is a time tracking and project management tool that allows users to log hours, manage tasks, and generate reports.
    • Reviewers appreciate BigTime's intuitive interface, automatic ID carryover, quick total hours update, and the ability to easily enter and manage time for multiple projects.
    • Reviewers experienced issues with column alignment, lack of task copying options, inability to edit submitted hours, and occasional system lags.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BigTime Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    111
    Time Tracking
    87
    User Interface
    51
    Tracking Ease
    48
    Time-saving
    44
    Cons
    Missing Features
    24
    Time-Consuming
    19
    Learning Curve
    17
    Manual Entry
    16
    Software Bugs
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BigTime features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Portfolio Performance
    Average: 7.9
    8.1
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BigTime
    Company Website
    Year Founded
    2002
    HQ Location
    Chicago, IL
    Twitter
    @BigTimeSoftware
    2,751 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    183 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigTime Software: The AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. Too many firms rely on disconnected quoting tools, spreadsheets, an

Users
  • Office Manager
  • President
Industries
  • Accounting
  • Architecture & Planning
Market Segment
  • 76% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • BigTime is a time tracking and project management tool that allows users to log hours, manage tasks, and generate reports.
  • Reviewers appreciate BigTime's intuitive interface, automatic ID carryover, quick total hours update, and the ability to easily enter and manage time for multiple projects.
  • Reviewers experienced issues with column alignment, lack of task copying options, inability to edit submitted hours, and occasional system lags.
BigTime Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
111
Time Tracking
87
User Interface
51
Tracking Ease
48
Time-saving
44
Cons
Missing Features
24
Time-Consuming
19
Learning Curve
17
Manual Entry
16
Software Bugs
16
View All Pros and Cons
BigTime features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.2
Portfolio Performance
Average: 7.9
8.1
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
BigTime
Company Website
Year Founded
2002
HQ Location
Chicago, IL
Twitter
@BigTimeSoftware
2,751 Twitter followers
LinkedIn® Page
www.linkedin.com
183 employees on LinkedIn®
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Keka
(1,909)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Professional Services Automation software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keka is a global People and Project Operations Platform designed for growing businesses to align teams, drive performance, and streamline HR, payroll, and project delivery. From hiring and onboardi

    Users
    • HR Manager
    • HR Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Keka HR is a human resource management system that centralizes HR processes such as attendance tracking, payroll processing, and employee management.
    • Reviewers frequently mention the user-friendly interface, seamless integration of HR functions, and the time-saving automation features that simplify daily HR tasks.
    • Reviewers noted occasional system lags, limited customization options, and the need for initial guidance to fully explore all modules and functionalities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Keka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    538
    Intuitive
    315
    Helpful
    288
    Simple
    271
    User Interface
    271
    Cons
    Missing Features
    127
    Limited Features
    123
    Limited Customization
    119
    Slow Loading
    113
    Poor Customer Support
    99
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Keka features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Portfolio Performance
    Average: 7.9
    8.1
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keka Technologies
    Company Website
    Year Founded
    2015
    HQ Location
    Seattle, US
    Twitter
    @kekahr_official
    1,152 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keka is a global People and Project Operations Platform designed for growing businesses to align teams, drive performance, and streamline HR, payroll, and project delivery. From hiring and onboardi

Users
  • HR Manager
  • HR Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Keka HR is a human resource management system that centralizes HR processes such as attendance tracking, payroll processing, and employee management.
  • Reviewers frequently mention the user-friendly interface, seamless integration of HR functions, and the time-saving automation features that simplify daily HR tasks.
  • Reviewers noted occasional system lags, limited customization options, and the need for initial guidance to fully explore all modules and functionalities.
Keka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
538
Intuitive
315
Helpful
288
Simple
271
User Interface
271
Cons
Missing Features
127
Limited Features
123
Limited Customization
119
Slow Loading
113
Poor Customer Support
99
View All Pros and Cons
Keka features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.9
Portfolio Performance
Average: 7.9
8.1
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Keka Technologies
Company Website
Year Founded
2015
HQ Location
Seattle, US
Twitter
@kekahr_official
1,152 Twitter followers
LinkedIn® Page
www.linkedin.com
1,220 employees on LinkedIn®
Deltek Vantagepoint
(641)4.1 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deltek Vantagepoint is a project and financial management solution built for the way project-based businesses work. Vantagepoint is an intuitive, powerful solution that puts your projects and people a

    Users
    • Controller
    • Accountant
    Industries
    • Architecture & Planning
    • Civil Engineering
    Market Segment
    • 62% Mid-Market
    • 16% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Deltek Vantagepoint is a customizable tool designed to collect company-specific information across multiple data hubs and streamline processes across departments within a firm.
    • Reviewers appreciate the user-friendly nature of Deltek Vantagepoint, its easy initial setup, the ability to manipulate reports as needed, and its seamless integration of project management, accounting, and reporting in one system.
    • Reviewers experienced issues with the product's usability in project planning, the size of the entry screens, difficulties in finding specific information without extensive training, and limitations in its integration capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Deltek Vantagepoint Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    146
    Project Management
    88
    Features
    81
    Reporting Efficiency
    52
    Customizability
    47
    Cons
    Poor Reporting
    49
    Missing Features
    48
    Complex Usability
    46
    Learning Curve
    42
    Complexity
    38
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deltek Vantagepoint features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    7.1
    Portfolio Performance
    Average: 7.9
    7.3
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deltek
    Company Website
    Year Founded
    1983
    HQ Location
    Herndon, VA
    Twitter
    @Deltek
    6,568 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,829 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deltek Vantagepoint is a project and financial management solution built for the way project-based businesses work. Vantagepoint is an intuitive, powerful solution that puts your projects and people a

Users
  • Controller
  • Accountant
Industries
  • Architecture & Planning
  • Civil Engineering
Market Segment
  • 62% Mid-Market
  • 16% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Deltek Vantagepoint is a customizable tool designed to collect company-specific information across multiple data hubs and streamline processes across departments within a firm.
  • Reviewers appreciate the user-friendly nature of Deltek Vantagepoint, its easy initial setup, the ability to manipulate reports as needed, and its seamless integration of project management, accounting, and reporting in one system.
  • Reviewers experienced issues with the product's usability in project planning, the size of the entry screens, difficulties in finding specific information without extensive training, and limitations in its integration capabilities.
Deltek Vantagepoint Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
146
Project Management
88
Features
81
Reporting Efficiency
52
Customizability
47
Cons
Poor Reporting
49
Missing Features
48
Complex Usability
46
Learning Curve
42
Complexity
38
View All Pros and Cons
Deltek Vantagepoint features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
7.1
Portfolio Performance
Average: 7.9
7.3
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Deltek
Company Website
Year Founded
1983
HQ Location
Herndon, VA
Twitter
@Deltek
6,568 Twitter followers
LinkedIn® Page
www.linkedin.com
4,829 employees on LinkedIn®
Autotask
(544)4.3 out of 5
Optimized for quick response
10th Easiest To Use in Professional Services Automation software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual e

    Users
    • CEO
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Autotask is a ticket workflow automation system that centralizes tickets, tracks time, manages projects, and simplifies billing processes.
    • Reviewers appreciate Autotask's ability to enhance operational efficiency through its automation features, its seamless integration with other systems, and its user-friendly interface.
    • Users mentioned that Autotask can sometimes be slow or clunky, with some pages loading slowly, and the interface occasionally feels somewhat outdated and certain sections could be more user-friendly.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Autotask Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    65
    Integrations
    49
    Ticket Management
    43
    Automation
    30
    Easy Integrations
    24
    Cons
    Complex Usability
    24
    Learning Curve
    18
    Missing Features
    17
    Limited Functionality
    16
    Not User-Friendly
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Autotask features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    6.8
    Portfolio Performance
    Average: 7.9
    8.2
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,436 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,512 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual e

Users
  • CEO
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Autotask is a ticket workflow automation system that centralizes tickets, tracks time, manages projects, and simplifies billing processes.
  • Reviewers appreciate Autotask's ability to enhance operational efficiency through its automation features, its seamless integration with other systems, and its user-friendly interface.
  • Users mentioned that Autotask can sometimes be slow or clunky, with some pages loading slowly, and the interface occasionally feels somewhat outdated and certain sections could be more user-friendly.
Autotask Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
65
Integrations
49
Ticket Management
43
Automation
30
Easy Integrations
24
Cons
Complex Usability
24
Learning Curve
18
Missing Features
17
Limited Functionality
16
Not User-Friendly
16
View All Pros and Cons
Autotask features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
6.8
Portfolio Performance
Average: 7.9
8.2
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,436 Twitter followers
LinkedIn® Page
www.linkedin.com
5,512 employees on LinkedIn®
SAP Cloud ERP (formerly SAP S/4HANA Cloud)
(926)4.4 out of 5
View top Consulting Services for SAP Cloud ERP (formerly SAP S/4HANA Cloud)
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Cloud ERP (formerly SAP S/4HANA Cloud) is a modular ERP designed for every business need, powered by AI and analytics. SAP Cloud ERP enables users to run mission-critical operations in real time f

    Users
    • Consultant
    • Senior Consultant
    Industries
    • Information Technology and Services
    • Accounting
    Market Segment
    • 48% Enterprise
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SAP S/4HANA Cloud is a cloud-based ERP system that supports real-time financial reporting and transaction monitoring, and assists with internal control work and compliance-related processes.
    • Users frequently mention the seamless integration of various business processes, real-time access to comprehensive data, and the system's ability to improve the accuracy of financial records and support better audit follow-up.
    • Users mentioned the system's high level of integration can make it less intuitive, requiring extensive training to understand how each module functions and how their specific inputs feed into the overall financial information.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAP Cloud ERP (formerly SAP S/4HANA Cloud) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Cloud-Based
    76
    Functionality
    73
    Efficiency
    71
    Real-Time Data
    69
    Cons
    Complexity
    68
    Learning Curve
    63
    Learning Difficulty
    59
    Complex Setup
    52
    Limited Customization
    48
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP Cloud ERP (formerly SAP S/4HANA Cloud) features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Portfolio Performance
    Average: 7.9
    9.0
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Company Website
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    297,265 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    138,451 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Cloud ERP (formerly SAP S/4HANA Cloud) is a modular ERP designed for every business need, powered by AI and analytics. SAP Cloud ERP enables users to run mission-critical operations in real time f

Users
  • Consultant
  • Senior Consultant
Industries
  • Information Technology and Services
  • Accounting
Market Segment
  • 48% Enterprise
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SAP S/4HANA Cloud is a cloud-based ERP system that supports real-time financial reporting and transaction monitoring, and assists with internal control work and compliance-related processes.
  • Users frequently mention the seamless integration of various business processes, real-time access to comprehensive data, and the system's ability to improve the accuracy of financial records and support better audit follow-up.
  • Users mentioned the system's high level of integration can make it less intuitive, requiring extensive training to understand how each module functions and how their specific inputs feed into the overall financial information.
SAP Cloud ERP (formerly SAP S/4HANA Cloud) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Cloud-Based
76
Functionality
73
Efficiency
71
Real-Time Data
69
Cons
Complexity
68
Learning Curve
63
Learning Difficulty
59
Complex Setup
52
Limited Customization
48
View All Pros and Cons
SAP Cloud ERP (formerly SAP S/4HANA Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.5
Portfolio Performance
Average: 7.9
9.0
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
297,265 Twitter followers
LinkedIn® Page
www.linkedin.com
138,451 employees on LinkedIn®
Certinia PS Cloud
(708)4.3 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Certinia Professional Services (PS) Cloud is a Salesforce-native professional services automation (PSA) solution trusted by more than 1,400 organizations worldwide. As a unified cloud PSA software, it

    Users
    • Salesforce Administrator
    • Business Analyst
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Mid-Market
    • 36% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Certinia PS Cloud is a platform built on the Salesforce architecture, designed for project management, resource planning, and financials in a single, unified platform.
    • Users like that Certinia PS Cloud centralizes project management, resource planning, and financials, provides real-time visibility into project health, optimizes resource allocation, and offers accurate forecasting.
    • Users mentioned that Certinia PS Cloud is complex with a steep learning curve, certain workflows require too many steps, the interface can be less intuitive for new users, and the deployment process tends to be very lengthy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Certinia PS Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Project Management
    41
    Reporting
    38
    User-Friendly
    36
    Salesforce Integration
    29
    Cons
    Learning Curve
    28
    Complex Usability
    20
    Difficult Customization
    17
    Slow Performance
    17
    Missing Features
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Certinia PS Cloud features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Portfolio Performance
    Average: 7.9
    8.4
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Certinia
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @CertiniaInc
    12,246 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    943 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Certinia Professional Services (PS) Cloud is a Salesforce-native professional services automation (PSA) solution trusted by more than 1,400 organizations worldwide. As a unified cloud PSA software, it

Users
  • Salesforce Administrator
  • Business Analyst
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Mid-Market
  • 36% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Certinia PS Cloud is a platform built on the Salesforce architecture, designed for project management, resource planning, and financials in a single, unified platform.
  • Users like that Certinia PS Cloud centralizes project management, resource planning, and financials, provides real-time visibility into project health, optimizes resource allocation, and offers accurate forecasting.
  • Users mentioned that Certinia PS Cloud is complex with a steep learning curve, certain workflows require too many steps, the interface can be less intuitive for new users, and the deployment process tends to be very lengthy.
Certinia PS Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Project Management
41
Reporting
38
User-Friendly
36
Salesforce Integration
29
Cons
Learning Curve
28
Complex Usability
20
Difficult Customization
17
Slow Performance
17
Missing Features
16
View All Pros and Cons
Certinia PS Cloud features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.2
Portfolio Performance
Average: 7.9
8.4
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Certinia
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@CertiniaInc
12,246 Twitter followers
LinkedIn® Page
www.linkedin.com
943 employees on LinkedIn®
Rocketlane
(795)4.7 out of 5
Optimized for quick response
8th Easiest To Use in Professional Services Automation software
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rocketlane is the world’s first Agentic Professional Services Automation (PSA) platform, built to transform how professional services teams deliver value in the AI-first era. While traditional PSAs fo

    Users
    • Customer Success Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Rocketlane is a project management tool that allows users to track progress, generate reports, and manage tasks and subtasks.
    • Users like the ease of use, the ability to link tasks with Jira tickets, the AI note taker feature, the helpful support team, and the range of features offered, including automation and integrations with other tools.
    • Users reported issues with the inability to apply half-day leaves, time-consuming calendar selection, slow mobile response time, outdated UI, numerous bugs, confusing 'apply to subtask' filter option, lack of a full admin audit log, inability to forward emails from outside to Rocketlane, tricky templating, lack of integrations with common tools like GSuite, learning curve for advanced configurations and reporting options, slow response times, and lacking reporting capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rocketlane Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    78
    Project Management
    72
    Task Management
    53
    Project Tracking
    49
    Team Collaboration
    42
    Cons
    Missing Features
    31
    Slow Performance
    21
    Learning Curve
    18
    Limited Customization
    18
    Not Intuitive
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rocketlane features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Portfolio Performance
    Average: 7.9
    9.2
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rocketlane Corp
    Company Website
    Year Founded
    2020
    HQ Location
    Walnut, US
    Twitter
    @RocketlaneHQ
    1,394 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rocketlane is the world’s first Agentic Professional Services Automation (PSA) platform, built to transform how professional services teams deliver value in the AI-first era. While traditional PSAs fo

Users
  • Customer Success Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Rocketlane is a project management tool that allows users to track progress, generate reports, and manage tasks and subtasks.
  • Users like the ease of use, the ability to link tasks with Jira tickets, the AI note taker feature, the helpful support team, and the range of features offered, including automation and integrations with other tools.
  • Users reported issues with the inability to apply half-day leaves, time-consuming calendar selection, slow mobile response time, outdated UI, numerous bugs, confusing 'apply to subtask' filter option, lack of a full admin audit log, inability to forward emails from outside to Rocketlane, tricky templating, lack of integrations with common tools like GSuite, learning curve for advanced configurations and reporting options, slow response times, and lacking reporting capabilities.
Rocketlane Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
78
Project Management
72
Task Management
53
Project Tracking
49
Team Collaboration
42
Cons
Missing Features
31
Slow Performance
21
Learning Curve
18
Limited Customization
18
Not Intuitive
18
View All Pros and Cons
Rocketlane features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.0
Portfolio Performance
Average: 7.9
9.2
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Rocketlane Corp
Company Website
Year Founded
2020
HQ Location
Walnut, US
Twitter
@RocketlaneHQ
1,394 Twitter followers
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
Wrike
(4,521)4.2 out of 5
Optimized for quick response
11th Easiest To Use in Professional Services Automation software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wrike is a comprehensive work management platform designed to help teams and organizations streamline their collaboration, project planning, and task execution. By centralizing all work-related activi

    Users
    • Project Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 43% Mid-Market
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wrike is a project management tool that helps to build clear workflows, keep processes structured, and facilitate collaboration across teams.
    • Reviewers appreciate Wrike's customizable workflows, intuitive interface, and AI features, which provide structured input points and distribute requests to corresponding teams.
    • Reviewers mentioned that Wrike can be overwhelming for new users due to its numerous features, and some users have experienced issues with slow application performance and unresponsive customer support.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wrike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Project Management
    476
    Team Collaboration
    455
    Task Management
    450
    Organization
    382
    Ease of Use
    330
    Cons
    Learning Curve
    304
    Not Intuitive
    238
    Missing Features
    203
    Limited Features
    190
    Complex Usability
    170
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wrike features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Portfolio Performance
    Average: 7.9
    8.7
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wrike, Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    San Diego, CA
    Twitter
    @wrike
    13,601 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,291 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wrike is a comprehensive work management platform designed to help teams and organizations streamline their collaboration, project planning, and task execution. By centralizing all work-related activi

Users
  • Project Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 43% Mid-Market
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wrike is a project management tool that helps to build clear workflows, keep processes structured, and facilitate collaboration across teams.
  • Reviewers appreciate Wrike's customizable workflows, intuitive interface, and AI features, which provide structured input points and distribute requests to corresponding teams.
  • Reviewers mentioned that Wrike can be overwhelming for new users due to its numerous features, and some users have experienced issues with slow application performance and unresponsive customer support.
Wrike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Project Management
476
Team Collaboration
455
Task Management
450
Organization
382
Ease of Use
330
Cons
Learning Curve
304
Not Intuitive
238
Missing Features
203
Limited Features
190
Complex Usability
170
View All Pros and Cons
Wrike features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.0
Portfolio Performance
Average: 7.9
8.7
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Wrike, Inc.
Company Website
Year Founded
2006
HQ Location
San Diego, CA
Twitter
@wrike
13,601 Twitter followers
LinkedIn® Page
www.linkedin.com
1,291 employees on LinkedIn®
Scoro
(489)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Professional Services Automation software
Entry Level Price:$19.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites project

    Users
    • Project Manager
    • Director
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Scoro is a platform that combines project management, CRM, billing, time tracking, and reporting into one system, aiming to streamline business operations.
    • Users frequently mention the platform's ability to centralize various business functions, its intuitive and detailed calendar for resource management, and its robust reporting capabilities as key benefits.
    • Reviewers experienced challenges with the initial adaptation due to the platform's complexity, limitations in customization, and occasional performance issues with large data imports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Scoro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    55
    Project Management
    49
    Project Tracking
    44
    Time Tracking
    38
    Task Management
    35
    Cons
    Learning Curve
    28
    Missing Features
    13
    Not Intuitive
    13
    Steep Learning Curve
    12
    Complexity
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Scoro features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Portfolio Performance
    Average: 7.9
    8.6
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Scoro
    Company Website
    Year Founded
    2013
    HQ Location
    London
    Twitter
    @ScoroSoftware
    8,235 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites project

Users
  • Project Manager
  • Director
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Scoro is a platform that combines project management, CRM, billing, time tracking, and reporting into one system, aiming to streamline business operations.
  • Users frequently mention the platform's ability to centralize various business functions, its intuitive and detailed calendar for resource management, and its robust reporting capabilities as key benefits.
  • Reviewers experienced challenges with the initial adaptation due to the platform's complexity, limitations in customization, and occasional performance issues with large data imports.
Scoro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
55
Project Management
49
Project Tracking
44
Time Tracking
38
Task Management
35
Cons
Learning Curve
28
Missing Features
13
Not Intuitive
13
Steep Learning Curve
12
Complexity
11
View All Pros and Cons
Scoro features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.2
Portfolio Performance
Average: 7.9
8.6
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Scoro
Company Website
Year Founded
2013
HQ Location
London
Twitter
@ScoroSoftware
8,235 Twitter followers
LinkedIn® Page
www.linkedin.com
143 employees on LinkedIn®
Deltek Replicon Time
(787)4.3 out of 5
14th Easiest To Use in Professional Services Automation software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Replicon Time is a leading cloud-based project time tracking platform that helps mid-market and enterprise organizations manage time, projects, and workforce operations with accuracy and confidence. B

    Users
    • Controller
    • Office Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Replicon is a tool for recording daily work time, tracking both billable and non-billable hours, and managing leave balances.
    • Users frequently mention the ease of use, the ability to automate timesheet entries, and the platform's robust data tracking and customization capabilities.
    • Reviewers experienced issues with the reporting system being unintuitive, limitations in reporting capabilities for revenue forecasting, and some settings and features not being intuitive, requiring significant time to learn and navigate.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Deltek Replicon Time Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Time Tracking
    16
    Features
    13
    Efficiency
    9
    Customer Support
    8
    Cons
    Reporting Issues
    9
    Limited Customization
    8
    Data Management
    5
    Learning Curve
    5
    Limited Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deltek Replicon Time features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    7.1
    Portfolio Performance
    Average: 7.9
    7.9
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deltek
    Company Website
    Year Founded
    1983
    HQ Location
    Herndon, VA
    Twitter
    @Deltek
    6,568 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,829 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Replicon Time is a leading cloud-based project time tracking platform that helps mid-market and enterprise organizations manage time, projects, and workforce operations with accuracy and confidence. B

Users
  • Controller
  • Office Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Replicon is a tool for recording daily work time, tracking both billable and non-billable hours, and managing leave balances.
  • Users frequently mention the ease of use, the ability to automate timesheet entries, and the platform's robust data tracking and customization capabilities.
  • Reviewers experienced issues with the reporting system being unintuitive, limitations in reporting capabilities for revenue forecasting, and some settings and features not being intuitive, requiring significant time to learn and navigate.
Deltek Replicon Time Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Time Tracking
16
Features
13
Efficiency
9
Customer Support
8
Cons
Reporting Issues
9
Limited Customization
8
Data Management
5
Learning Curve
5
Limited Features
5
View All Pros and Cons
Deltek Replicon Time features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
7.1
Portfolio Performance
Average: 7.9
7.9
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Deltek
Company Website
Year Founded
1983
HQ Location
Herndon, VA
Twitter
@Deltek
6,568 Twitter followers
LinkedIn® Page
www.linkedin.com
4,829 employees on LinkedIn®
ConnectWise PSA
(517)3.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

    Users
    • President
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
    • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
    • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Integration
    21
    Integrations
    16
    Feature Richness
    15
    Customer Support
    13
    Cons
    Learning Curve
    24
    Poor Customer Support
    16
    Complex Usability
    15
    Missing Features
    13
    Performance Issues
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise PSA features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.8
    6.0
    Portfolio Performance
    Average: 7.9
    7.5
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,943 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

Users
  • President
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
  • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
  • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
ConnectWise PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Integration
21
Integrations
16
Feature Richness
15
Customer Support
13
Cons
Learning Curve
24
Poor Customer Support
16
Complex Usability
15
Missing Features
13
Performance Issues
10
View All Pros and Cons
ConnectWise PSA features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.8
6.0
Portfolio Performance
Average: 7.9
7.5
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,943 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
SuiteProjects Pro
(231)3.7 out of 5
Optimized for quick response
View top Consulting Services for SuiteProjects Pro
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NetSuite SuiteProjects Pro (formerly known as NetSuite OpenAir) is a Professional Services Automation (PSA) solution that supports the full project delivery lifecycle including planning, resourcing, b

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SuiteProjects Pro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Intuitive
    1
    Reporting Efficiency
    1
    Resource Management
    1
    Time Tracking
    1
    Cons
    Bug Issues
    1
    Difficult Setup
    1
    Learning Curve
    1
    Poor Design
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SuiteProjects Pro features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Portfolio Performance
    Average: 7.9
    8.6
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oracle
    Company Website
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    825,317 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198,071 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NetSuite SuiteProjects Pro (formerly known as NetSuite OpenAir) is a Professional Services Automation (PSA) solution that supports the full project delivery lifecycle including planning, resourcing, b

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SuiteProjects Pro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Intuitive
1
Reporting Efficiency
1
Resource Management
1
Time Tracking
1
Cons
Bug Issues
1
Difficult Setup
1
Learning Curve
1
Poor Design
1
View All Pros and Cons
SuiteProjects Pro features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.8
8.5
Portfolio Performance
Average: 7.9
8.6
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Oracle
Company Website
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
825,317 Twitter followers
LinkedIn® Page
www.linkedin.com
198,071 employees on LinkedIn®
Ruddr Professional Services Automation
(338)4.6 out of 5
5th Easiest To Use in Professional Services Automation software
Entry Level Price:Starting at $14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ruddr is the Modern Professional Services Automation platform. Ruddr is built for SMB to mid-market professional services organizations and we support over 150 worldwide currencies. Ruddr helps you ma

    Users
    • Software Engineer
    • Account Coordinator
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 44% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Ruddr is a platform for logging hours and managing tasks, with features such as copying previous timesheets and tracking budgets.
    • Reviewers appreciate the user-friendly interface, the ability to copy previous timesheets, and the platform's flexibility, which saves time and effort, and the responsive customer support.
    • Users reported that the platform can be confusing for beginners, requires prior training, and can be complex during the initial setup, and some users experienced lags when handling large datasets or running complex reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ruddr Professional Services Automation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Time Tracking
    27
    Intuitive
    22
    Features
    17
    User Interface
    17
    Cons
    Report Customization
    12
    Missing Features
    11
    Limited Features
    10
    Learning Curve
    9
    Limited Customization
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ruddr Professional Services Automation features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Portfolio Performance
    Average: 7.9
    9.0
    Workflow
    Average: 8.4
    9.4
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ruddr
    Company Website
    Year Founded
    2018
    HQ Location
    Atlanta, Georgia, United States
    Twitter
    @RuddrHQ
    57 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ruddr is the Modern Professional Services Automation platform. Ruddr is built for SMB to mid-market professional services organizations and we support over 150 worldwide currencies. Ruddr helps you ma

Users
  • Software Engineer
  • Account Coordinator
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 44% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Ruddr is a platform for logging hours and managing tasks, with features such as copying previous timesheets and tracking budgets.
  • Reviewers appreciate the user-friendly interface, the ability to copy previous timesheets, and the platform's flexibility, which saves time and effort, and the responsive customer support.
  • Users reported that the platform can be confusing for beginners, requires prior training, and can be complex during the initial setup, and some users experienced lags when handling large datasets or running complex reports.
Ruddr Professional Services Automation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Time Tracking
27
Intuitive
22
Features
17
User Interface
17
Cons
Report Customization
12
Missing Features
11
Limited Features
10
Learning Curve
9
Limited Customization
7
View All Pros and Cons
Ruddr Professional Services Automation features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.8
9.0
Portfolio Performance
Average: 7.9
9.0
Workflow
Average: 8.4
9.4
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Ruddr
Company Website
Year Founded
2018
HQ Location
Atlanta, Georgia, United States
Twitter
@RuddrHQ
57 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Accelo
(555)4.4 out of 5
Optimized for quick response
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelo is used and loved by professional service businesses around the world to manage their business operations, profitably. The end-to-end cloud-based platform manages all aspects of a deal, from pr

    Users
    • Project Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 76% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Accelo is a cloud-based software that integrates project management, client communication, and billing into one platform, aiming to streamline workflow and reduce administrative efforts.
    • Users frequently mention appreciating Accelo's ability to consolidate various business functions into one tool, its adaptability to different needs, and its features such as task delegation, time reporting, and Xero integration for financial management.
    • Reviewers noted that Accelo can be complex to learn and set up, with some experiencing slow performance when handling large projects or data, issues with certain functionalities during version transitions, and difficulties with implementing or testing triggers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Accelo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Project Management
    29
    Efficiency
    26
    Client Management
    25
    Task Management
    25
    Cons
    Missing Features
    20
    Learning Curve
    19
    Limited Features
    16
    Limited Customization
    13
    Complexity
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Accelo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Portfolio Performance
    Average: 7.9
    8.7
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Accelo
    Company Website
    Year Founded
    2011
    HQ Location
    Denver, Colorado
    Twitter
    @accelo
    2,992 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelo is used and loved by professional service businesses around the world to manage their business operations, profitably. The end-to-end cloud-based platform manages all aspects of a deal, from pr

Users
  • Project Manager
  • Owner
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 76% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Accelo is a cloud-based software that integrates project management, client communication, and billing into one platform, aiming to streamline workflow and reduce administrative efforts.
  • Users frequently mention appreciating Accelo's ability to consolidate various business functions into one tool, its adaptability to different needs, and its features such as task delegation, time reporting, and Xero integration for financial management.
  • Reviewers noted that Accelo can be complex to learn and set up, with some experiencing slow performance when handling large projects or data, issues with certain functionalities during version transitions, and difficulties with implementing or testing triggers.
Accelo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Project Management
29
Efficiency
26
Client Management
25
Task Management
25
Cons
Missing Features
20
Learning Curve
19
Limited Features
16
Limited Customization
13
Complexity
12
View All Pros and Cons
Accelo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.2
Portfolio Performance
Average: 7.9
8.7
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Accelo
Company Website
Year Founded
2011
HQ Location
Denver, Colorado
Twitter
@accelo
2,992 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
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