Best Multilingual Customer Support Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Multilingual Customer Support category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Multilingual Customer Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Multilingual Customer Support category.

In addition to qualifying for inclusion in the Multilingual Customer Support Software category, to qualify for inclusion in the Medium-Sized Business Multilingual Customer Support Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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8 Listings in Multilingual Customer Support Available
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    G2 Score
Crowdin
(666)4.4 out of 5
1st Easiest To Use in Multilingual Customer Support software
View top Consulting Services for Crowdin
DealsSpecial offer!
16% Off: $210/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, soft

    Users
    • Software Engineer
    • CEO
    Industries
    • Computer Software
    • Computer Games
    Market Segment
    • 56% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crowdin Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    213
    Translation Services
    139
    Easy Integrations
    114
    Integrations
    113
    Collaboration
    111
    Cons
    Usability Issues
    181
    Translation Issues
    86
    Poor Usability
    55
    Difficult Navigation
    53
    Integration Issues
    52
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crowdin features and usability ratings that predict user satisfaction
    8.0
    Real-Time
    Average: 8.6
    7.8
    Self-Improving
    Average: 8.2
    8.2
    Quality
    Average: 9.0
    8.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crowdin
    Company Website
    Year Founded
    2008
    HQ Location
    Tallinn
    Twitter
    @crowdin
    2,663 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    126 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, soft

Users
  • Software Engineer
  • CEO
Industries
  • Computer Software
  • Computer Games
Market Segment
  • 56% Small-Business
  • 31% Mid-Market
Crowdin Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
213
Translation Services
139
Easy Integrations
114
Integrations
113
Collaboration
111
Cons
Usability Issues
181
Translation Issues
86
Poor Usability
55
Difficult Navigation
53
Integration Issues
52
View All Pros and Cons
Crowdin features and usability ratings that predict user satisfaction
8.0
Real-Time
Average: 8.6
7.8
Self-Improving
Average: 8.2
8.2
Quality
Average: 9.0
8.3
Ease of Use
Average: 9.0
Seller Details
Seller
Crowdin
Company Website
Year Founded
2008
HQ Location
Tallinn
Twitter
@crowdin
2,663 Twitter followers
LinkedIn® Page
www.linkedin.com
126 employees on LinkedIn®
Lokalise
(738)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Multilingual Customer Support software
View top Consulting Services for Lokalise
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lokalise is your strategic localization partner for delivering high quality native-sounding digital experiences — for your global users — intuitively and accurately. Trusted by over 3,000 companies

    Users
    • Product Manager
    • Localization Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lokalise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    79
    Customer Support
    69
    Integrations
    47
    Helpful
    45
    Translation Services
    44
    Cons
    Usability Issues
    82
    Integration Issues
    27
    Translation Issues
    27
    Limitations
    23
    Missing Features
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lokalise features and usability ratings that predict user satisfaction
    8.9
    Real-Time
    Average: 8.6
    7.7
    Self-Improving
    Average: 8.2
    8.5
    Quality
    Average: 9.0
    8.9
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lokalise, Inc.
    Company Website
    Year Founded
    2017
    HQ Location
    Dover, DE
    Twitter
    @lokalise
    2,060 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    259 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lokalise is your strategic localization partner for delivering high quality native-sounding digital experiences — for your global users — intuitively and accurately. Trusted by over 3,000 companies

Users
  • Product Manager
  • Localization Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 39% Small-Business
Lokalise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
79
Customer Support
69
Integrations
47
Helpful
45
Translation Services
44
Cons
Usability Issues
82
Integration Issues
27
Translation Issues
27
Limitations
23
Missing Features
19
View All Pros and Cons
Lokalise features and usability ratings that predict user satisfaction
8.9
Real-Time
Average: 8.6
7.7
Self-Improving
Average: 8.2
8.5
Quality
Average: 9.0
8.9
Ease of Use
Average: 9.0
Seller Details
Seller
Lokalise, Inc.
Company Website
Year Founded
2017
HQ Location
Dover, DE
Twitter
@lokalise
2,060 Twitter followers
LinkedIn® Page
www.linkedin.com
259 employees on LinkedIn®
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Ada
(169)4.6 out of 5
Optimized for quick response
10th Easiest To Use in Multilingual Customer Support software
View top Consulting Services for Ada
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Ada is a customer support tool that provides automated responses to customer inquiries, offers data gathering, and allows for customization and integration with other platforms.
    • Reviewers appreciate Ada's ease of use, robust API/HTTP capabilities, frequent updates, and the ability to train and improve the system, along with the excellent customer support and smooth implementation process.
    • Users mentioned issues with pricing, security updates, user engagement in playbooks, reporting on categorization, training multiple bots individually, and challenges with certain integrations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Helpful
    21
    Customer Support
    17
    Features
    17
    Easy Setup
    13
    Cons
    Usability Issues
    10
    Integration Issues
    9
    Missing Features
    8
    Usage Limitations
    8
    AI Limitations
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ada features and usability ratings that predict user satisfaction
    8.3
    Real-Time
    Average: 8.6
    7.8
    Self-Improving
    Average: 8.2
    8.9
    Quality
    Average: 9.0
    8.9
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,882 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    597 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Ada is a customer support tool that provides automated responses to customer inquiries, offers data gathering, and allows for customization and integration with other platforms.
  • Reviewers appreciate Ada's ease of use, robust API/HTTP capabilities, frequent updates, and the ability to train and improve the system, along with the excellent customer support and smooth implementation process.
  • Users mentioned issues with pricing, security updates, user engagement in playbooks, reporting on categorization, training multiple bots individually, and challenges with certain integrations.
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Helpful
21
Customer Support
17
Features
17
Easy Setup
13
Cons
Usability Issues
10
Integration Issues
9
Missing Features
8
Usage Limitations
8
AI Limitations
7
View All Pros and Cons
Ada features and usability ratings that predict user satisfaction
8.3
Real-Time
Average: 8.6
7.8
Self-Improving
Average: 8.2
8.9
Quality
Average: 9.0
8.9
Ease of Use
Average: 9.0
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,882 Twitter followers
LinkedIn® Page
www.linkedin.com
597 employees on LinkedIn®
BoldDesk
(115)4.5 out of 5
4th Easiest To Use in Multilingual Customer Support software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su

    Users
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BoldDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Simple
    19
    Customer Support
    17
    Easy Setup
    17
    Features
    17
    Cons
    Missing Features
    13
    Learning Curve
    9
    Limited Customization
    9
    Not Intuitive
    8
    Ticketing Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoldDesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syncfusion
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    11,939 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su

Users
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
BoldDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Simple
19
Customer Support
17
Easy Setup
17
Features
17
Cons
Missing Features
13
Learning Curve
9
Limited Customization
9
Not Intuitive
8
Ticketing Issues
8
View All Pros and Cons
BoldDesk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
8.8
Ease of Use
Average: 9.0
Seller Details
Seller
Syncfusion
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
11,939 Twitter followers
LinkedIn® Page
www.linkedin.com
2,524 employees on LinkedIn®
Language IO
(80)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Multilingual Customer Support software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, wh

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Language IO Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Translation Services
    11
    Multilingual Support
    9
    Ease of Use
    8
    Translation Efficiency
    7
    Customer Support
    5
    Cons
    Usability Issues
    8
    Missing Features
    4
    Expensive
    3
    Interface Issues
    3
    Translation Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Language IO features and usability ratings that predict user satisfaction
    8.8
    Real-Time
    Average: 8.6
    8.1
    Self-Improving
    Average: 8.2
    8.5
    Quality
    Average: 9.0
    8.9
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Language IO
    Company Website
    Year Founded
    2011
    HQ Location
    Cheyenne, US
    Twitter
    @languageio
    1,280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, wh

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 26% Enterprise
Language IO Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Translation Services
11
Multilingual Support
9
Ease of Use
8
Translation Efficiency
7
Customer Support
5
Cons
Usability Issues
8
Missing Features
4
Expensive
3
Interface Issues
3
Translation Issues
3
View All Pros and Cons
Language IO features and usability ratings that predict user satisfaction
8.8
Real-Time
Average: 8.6
8.1
Self-Improving
Average: 8.2
8.5
Quality
Average: 9.0
8.9
Ease of Use
Average: 9.0
Seller Details
Seller
Language IO
Company Website
Year Founded
2011
HQ Location
Cheyenne, US
Twitter
@languageio
1,280 Twitter followers
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
Unbabel
(199)4.6 out of 5
Optimized for quick response
9th Easiest To Use in Multilingual Customer Support software
Entry Level Price:Starting at $10,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans i

    Users
    No information available
    Industries
    • Consumer Services
    • Leisure, Travel & Tourism
    Market Segment
    • 47% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Unbabel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Translation Services
    7
    Multilingual Support
    6
    Ease of Use
    5
    Speed
    5
    Efficiency
    4
    Cons
    Expensive
    3
    Translation Issues
    3
    Usability Issues
    3
    High Subscription Cost
    2
    Slow Performance
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Unbabel features and usability ratings that predict user satisfaction
    8.9
    Real-Time
    Average: 8.6
    8.5
    Self-Improving
    Average: 8.2
    8.8
    Quality
    Average: 9.0
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Unbabel
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Unbabel
    3,727 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans i

Users
No information available
Industries
  • Consumer Services
  • Leisure, Travel & Tourism
Market Segment
  • 47% Mid-Market
  • 32% Enterprise
Unbabel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Translation Services
7
Multilingual Support
6
Ease of Use
5
Speed
5
Efficiency
4
Cons
Expensive
3
Translation Issues
3
Usability Issues
3
High Subscription Cost
2
Slow Performance
2
View All Pros and Cons
Unbabel features and usability ratings that predict user satisfaction
8.9
Real-Time
Average: 8.6
8.5
Self-Improving
Average: 8.2
8.8
Quality
Average: 9.0
9.2
Ease of Use
Average: 9.0
Seller Details
Seller
Unbabel
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Unbabel
3,727 Twitter followers
LinkedIn® Page
www.linkedin.com
701 employees on LinkedIn®
Helpshift
(381)4.3 out of 5
8th Easiest To Use in Multilingual Customer Support software
Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpshift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    3
    Case Management
    2
    Efficiency
    2
    Navigation Ease
    2
    Cons
    Connection Issues
    2
    Software Unresponsiveness
    2
    Difficult Navigation
    1
    Downtime
    1
    Lack of Detail
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpshift features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keywords Studios
    Year Founded
    1998
    HQ Location
    Dublin, County Dublin, Ireland
    Twitter
    @KeywordsStudios
    5,001 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,564 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
3
Case Management
2
Efficiency
2
Navigation Ease
2
Cons
Connection Issues
2
Software Unresponsiveness
2
Difficult Navigation
1
Downtime
1
Lack of Detail
1
View All Pros and Cons
Helpshift features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
8.8
Ease of Use
Average: 9.0
Seller Details
Seller
Keywords Studios
Year Founded
1998
HQ Location
Dublin, County Dublin, Ireland
Twitter
@KeywordsStudios
5,001 Twitter followers
LinkedIn® Page
www.linkedin.com
11,564 employees on LinkedIn®
MaestroQA
(324)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Multilingual Customer Support software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen

    Users
    • Quality Analyst
    • Teammate
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 54% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MaestroQA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Scoring System
    21
    Coaching
    20
    Coaching Support
    18
    Helpful
    13
    Cons
    Usability Issues
    22
    Missing Features
    10
    Complexity
    5
    Steep Learning Curve
    5
    Integration Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MaestroQA features and usability ratings that predict user satisfaction
    9.2
    Real-Time
    Average: 8.6
    7.5
    Self-Improving
    Average: 8.2
    10.0
    Quality
    Average: 9.0
    9.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MaestroQA
    Company Website
    Year Founded
    2013
    HQ Location
    New York
    Twitter
    @MaestroQA
    811 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen

Users
  • Quality Analyst
  • Teammate
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 54% Mid-Market
  • 29% Enterprise
MaestroQA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Scoring System
21
Coaching
20
Coaching Support
18
Helpful
13
Cons
Usability Issues
22
Missing Features
10
Complexity
5
Steep Learning Curve
5
Integration Issues
4
View All Pros and Cons
MaestroQA features and usability ratings that predict user satisfaction
9.2
Real-Time
Average: 8.6
7.5
Self-Improving
Average: 8.2
10.0
Quality
Average: 9.0
9.4
Ease of Use
Average: 9.0
Seller Details
Seller
MaestroQA
Company Website
Year Founded
2013
HQ Location
New York
Twitter
@MaestroQA
811 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
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Market Segments
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Mid Market
Enterprise
Avg. Customer Review
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  • Mid-Market
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Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
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8 Listings in Multilingual Customer Support Available
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