Best IT Service Management Tools - Page 2
IT service management (ITSM) tools encompass the policies, planning, execution, and management surrounding IT service delivery. ITSM solutions help enable businesses to design and provide more efficient, standardized, and effective IT services. Typically following an ITSM framework, these solutions provide a wealth of features to users, including service desk elements, asset management, incident management, change management, and knowledge bases. They also create consistent, repeatable workflows for different IT activities. On top of helping to increase IT efficiency and standardization, ITSM tools benefit businesses significantly by increasing transparency around IT service delivery. IT interactions can be followed easily from beginning to end, audited with improved clarity, and tracked more manageably.
Teams across the IT organization use ITSM tools as part of their daily workflow, but end users across a business might utilize this software’s user-facing features like ticket submission, user-facing knowledge bases, and self-help troubleshooting tips. ITSM solutions fall into a larger portfolio of IT management software, joined usually by the likes of help desk software to manage external-facing issues, enterprise IT management suites to handle larger infrastructure needs and requirements, and similar solutions.
To qualify for inclusion in the IT Service Management (ITSM) category, a product must:
Best IT Service Management Tools At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to
- Information Technology and Services
- Insurance
- 49% Enterprise
- 30% Mid-Market
269 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automa
- Information Technology and Services
- Automotive
- 69% Enterprise
- 31% Mid-Market
490 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi
- Manager
- Information Technology and Services
- Telecommunications
- 77% Enterprise
- 20% Mid-Market
49,973 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- 50% Enterprise
- 40% Mid-Market
50,962 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Setapp is an app subscription service for apps for Mac and iOS. More than 240 apps available on Setapp help users tackle daily tasks like editing, design, time and money management, coding, writing, w
- Information Technology and Services
- 76% Small-Business
- 21% Mid-Market
12,934 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application wh
- 59% Mid-Market
- 29% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Splunk IT Cloud The Splunk IT Cloud provides a simple way to adopt Splunk’s powerful IT management capabilities mapped to your needs.
- Information Technology and Services
- Computer Software
- 39% Small-Business
- 33% Mid-Market
733,873 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie
- Information Technology and Services
- Computer Software
- 68% Enterprise
- 22% Mid-Market
1,500 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b
- Hospital & Health Care
- Information Technology and Services
- 53% Mid-Market
- 41% Enterprise
11 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr
- IT Manager
- Information Technology and Services
- Outsourcing/Offshoring
- 57% Mid-Market
- 28% Enterprise
114 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisionin
- IT Manager
- Network Engineer
- Information Technology and Services
- Education Management
- 46% Enterprise
- 33% Mid-Market
14,031,499 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us
- Information Technology and Services
- 55% Enterprise
- 24% Mid-Market
21,942 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef
- Information Technology and Services
- Government Administration
- 63% Enterprise
- 33% Mid-Market
6,778 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks lik
- Information Technology and Services
- 76% Small-Business
- 21% Mid-Market
17,686 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su
- Product Manager
- Financial Services
- Computer Software
- 49% Mid-Market
- 40% Small-Business
2,888 Twitter followers
