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Best Incident Management Software - Page 2

Tian Lin
TL
Researched and written by Tian Lin

IT/DevOps incident management software is an end-to-end solution that responds to, reports on, investigates digital incidents or errors and overall works towards incident resolution

IT/DevOps incident management software helps IT professionals, DevOps teams, and other technology professionals better manage IT solutions by decreasing downtime and the likelihood of crashes. It alerts IT staff of an incident, generates a report of the problem, and automates a workflow that ensures the error is reported and responded to in the proper sequence. As a result, it helps curb the effects of major IT incidents by bringing critical information to the right people instantly, allowing for faster response time.

IT/DevOps incident management software is often used as a part of larger IT management strategy, working alongside service desk, mobile device management (MDM), and identity management solutions to help unify projects, automate tasks, and increase team collaboration.

To qualify for inclusion in the IT/DevOps Incident Management category, a product must:

Monitor and alert staff of incidents or critical errors
Integrate with team collaboration tools to notify responsible parties
Create a standardized workflow for handling incidents
Respond to, report, and investigate IT errors

Best Incident Management Software At A Glance

Best for Small Businesses:
NinjaOne
NinjaOne
Best for Mid-Market:
Freshservice
Freshservice
Best for Enterprise:
ServiceNow IT Service Management
ServiceNow IT Service Management
Highest User Satisfaction:
NinjaOne
NinjaOne
Best Free Software:
Freshservice
Freshservice
Show LessShow More
Best for Enterprise:
ServiceNow IT Service Management
ServiceNow IT Service Management
Highest User Satisfaction:
NinjaOne
NinjaOne
Best Free Software:
Freshservice
Freshservice

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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100 Listings in Incident Management Available
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    G2 Score
Pulseway
By MMSoft Design
(113)4.6 out of 5
9th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:from $39 Tier based pr...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 54% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Pulseway is a remote monitoring and management solution that provides tools for IT management, including remote support, system monitoring, and automation features.
    • Reviewers appreciate Pulseway's comprehensive feature set, user-friendly interface, and exceptional customer support, highlighting its effectiveness in improving IT management efficiency and operational processes.
    • Users mentioned some issues with Pulseway, such as occasional slow remote sessions, lack of full MacOS support, and the need for improvements in the mobile app and antivirus integration.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pulseway Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Customer Support
    36
    Features
    31
    Intuitive
    22
    Remote Access
    21
    Cons
    Missing Features
    22
    Lacking Features
    12
    Limited Features
    12
    Needs Improvement
    12
    Feature Issues
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pulseway features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.8
    Constant Monitoring
    Average: 8.6
    5.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MMSoft Design
    Year Founded
    2011
    HQ Location
    Dublin, Ireland
    Twitter
    @pulsewayapp
    6,229 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 54% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Pulseway is a remote monitoring and management solution that provides tools for IT management, including remote support, system monitoring, and automation features.
  • Reviewers appreciate Pulseway's comprehensive feature set, user-friendly interface, and exceptional customer support, highlighting its effectiveness in improving IT management efficiency and operational processes.
  • Users mentioned some issues with Pulseway, such as occasional slow remote sessions, lack of full MacOS support, and the need for improvements in the mobile app and antivirus integration.
Pulseway Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Customer Support
36
Features
31
Intuitive
22
Remote Access
21
Cons
Missing Features
22
Lacking Features
12
Limited Features
12
Needs Improvement
12
Feature Issues
11
Pulseway features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.2
Lifecycle Visualization
Average: 8.7
9.8
Constant Monitoring
Average: 8.6
5.0
AI Text Generation
Average: 7.4
Seller Details
Seller
MMSoft Design
Year Founded
2011
HQ Location
Dublin, Ireland
Twitter
@pulsewayapp
6,229 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Read Pulseway Reviews
Rakuten SixthSense Observability
By Rakuten SixthSense
(42)4.6 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rakuten SixthSense Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Monitoring
    21
    Monitoring Capabilities
    18
    Real-time Monitoring
    11
    User Interface
    11
    Cons
    System Improvement
    7
    Insufficient Information
    6
    Ineffective Alerting System
    5
    Inefficient Alert System
    5
    Alert Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rakuten SixthSense
    Company Website
    Year Founded
    2016
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
    Ownership
    TYO: 4755
Product Description
How are these determined?Information
This description is provided by the seller.

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 40% Enterprise
Rakuten SixthSense Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Monitoring
21
Monitoring Capabilities
18
Real-time Monitoring
11
User Interface
11
Cons
System Improvement
7
Insufficient Information
6
Ineffective Alerting System
5
Inefficient Alert System
5
Alert Issues
4
Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Rakuten SixthSense
Company Website
Year Founded
2016
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Ownership
TYO: 4755

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FireHydrant
By FireHydrant
(129)4.5 out of 5
15th Easiest To Use in Incident Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 47% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FireHydrant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    16
    Ease of Use
    13
    Easy Integrations
    9
    Integrations
    8
    Slack Integration
    8
    Cons
    Feature Issues
    8
    Missing Features
    4
    Complexity
    3
    Limited Features
    3
    Complex Reporting
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FireHydrant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.6
    8.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FireHydrant
    Company Website
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @FireHydrant
    1,280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

Users
  • Software Engineer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 47% Enterprise
FireHydrant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
16
Ease of Use
13
Easy Integrations
9
Integrations
8
Slack Integration
8
Cons
Feature Issues
8
Missing Features
4
Complexity
3
Limited Features
3
Complex Reporting
2
FireHydrant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.6
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.6
8.3
AI Text Generation
Average: 7.4
Seller Details
Seller
FireHydrant
Company Website
Year Founded
2018
HQ Location
New York, New York
Twitter
@FireHydrant
1,280 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
OpsRamp
By OpsRamp
(23)4.1 out of 5
11th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 52% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OpsRamp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    2
    Dashboard Quality
    2
    Ease of Use
    2
    Easy Integrations
    2
    Integrations
    2
    Cons
    Expensive
    1
    High Licensing Cost
    1
    Pricing Issues
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OpsRamp features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 9.0
    7.7
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.6
    10.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OpsRamp
    Year Founded
    2014
    HQ Location
    San Jose, CA
    Twitter
    @OpsRamp
    1,465 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    182 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 52% Enterprise
  • 30% Mid-Market
OpsRamp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
2
Dashboard Quality
2
Ease of Use
2
Easy Integrations
2
Integrations
2
Cons
Expensive
1
High Licensing Cost
1
Pricing Issues
1
Slow Performance
1
OpsRamp features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 9.0
7.7
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.6
10.0
AI Text Generation
Average: 7.4
Seller Details
Seller
OpsRamp
Year Founded
2014
HQ Location
San Jose, CA
Twitter
@OpsRamp
1,465 Twitter followers
LinkedIn® Page
www.linkedin.com
182 employees on LinkedIn®
Read OpsRamp Reviews
BigPanda
By BigPanda
(118)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

    Users
    • Developer
    • Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BigPanda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Easy Integrations
    1
    Incident Management
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BigPanda features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.4
    Constant Monitoring
    Average: 8.6
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BigPanda
    Year Founded
    2012
    HQ Location
    Mountain View, California
    Twitter
    @bigpanda
    3,108 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    331 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

Users
  • Developer
  • Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Enterprise
  • 38% Small-Business
BigPanda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
9.3
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.6
0.0
No information available
Seller Details
Seller
BigPanda
Year Founded
2012
HQ Location
Mountain View, California
Twitter
@bigpanda
3,108 Twitter followers
LinkedIn® Page
www.linkedin.com
331 employees on LinkedIn®
Read BigPanda Reviews
Xurrent
By Xurrent
(81)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 49% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Xurrent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Efficiency
    8
    Intuitive
    8
    Features
    7
    Integrations
    7
    Cons
    Learning Curve
    6
    Limited Features
    5
    Insufficient Information
    3
    Limited Functionality
    3
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Lifecycle Visualization
    Average: 8.7
    7.4
    Constant Monitoring
    Average: 8.6
    8.8
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    269 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    125 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 49% Enterprise
  • 30% Mid-Market
Xurrent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Efficiency
8
Intuitive
8
Features
7
Integrations
7
Cons
Learning Curve
6
Limited Features
5
Insufficient Information
3
Limited Functionality
3
Missing Features
3
Xurrent features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.5
Lifecycle Visualization
Average: 8.7
7.4
Constant Monitoring
Average: 8.6
8.8
AI Text Generation
Average: 7.4
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
269 Twitter followers
LinkedIn® Page
www.linkedin.com
125 employees on LinkedIn®
Oh Dear
By Oh Dear
(28)4.8 out of 5
12th Easiest To Use in Incident Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Oh Dear is a site monitoring tool that provides uptime, performance, scheduled tasks, and advanced application monitoring.
    • Reviewers appreciate the easy implementation, reliability, real-time monitoring of various website health parameters, instant notifications, and the ability to integrate with multiple notification channels.
    • Users reported occasional issues with broken link detection, a desire for a script for server installation, a cluttered user interface, and limitations in the number of monitors.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oh Dear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    15
    Time Saving
    15
    Comprehensive Monitoring
    13
    Monitoring
    13
    Alert Notifications
    12
    Cons
    Expensive
    4
    Pricing Issues
    4
    High Costs
    3
    Limited Features
    3
    Confusion
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oh Dear features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    7.4
    Lifecycle Visualization
    Average: 8.7
    9.8
    Constant Monitoring
    Average: 8.6
    4.9
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oh Dear
    Company Website
    Year Founded
    2018
    HQ Location
    Lier, BE
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

Users
No information available
Industries
  • Computer Software
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Oh Dear is a site monitoring tool that provides uptime, performance, scheduled tasks, and advanced application monitoring.
  • Reviewers appreciate the easy implementation, reliability, real-time monitoring of various website health parameters, instant notifications, and the ability to integrate with multiple notification channels.
  • Users reported occasional issues with broken link detection, a desire for a script for server installation, a cluttered user interface, and limitations in the number of monitors.
Oh Dear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
15
Time Saving
15
Comprehensive Monitoring
13
Monitoring
13
Alert Notifications
12
Cons
Expensive
4
Pricing Issues
4
High Costs
3
Limited Features
3
Confusion
2
Oh Dear features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
7.4
Lifecycle Visualization
Average: 8.7
9.8
Constant Monitoring
Average: 8.6
4.9
AI Text Generation
Average: 7.4
Seller Details
Seller
Oh Dear
Company Website
Year Founded
2018
HQ Location
Lier, BE
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
LogicGate Risk Cloud
By LogicGate
(160)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

    Users
    No information available
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 53% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogicGate Risk Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    User Interface
    5
    Automation
    4
    Customizability
    4
    Customization
    4
    Cons
    Improvement Needed
    4
    Limited Features
    4
    Missing Features
    4
    Inadequate Reporting
    3
    Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogicGate Risk Cloud features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.6
    6.9
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LogicGate
    Company Website
    Year Founded
    2015
    HQ Location
    Chicago, IL
    Twitter
    @LogicGate
    820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    239 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

Users
No information available
Industries
  • Financial Services
  • Insurance
Market Segment
  • 53% Enterprise
  • 39% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
User Interface
5
Automation
4
Customizability
4
Customization
4
Cons
Improvement Needed
4
Limited Features
4
Missing Features
4
Inadequate Reporting
3
Limitations
3
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
6.9
AI Text Generation
Average: 7.4
Seller Details
Seller
LogicGate
Company Website
Year Founded
2015
HQ Location
Chicago, IL
Twitter
@LogicGate
820 Twitter followers
LinkedIn® Page
www.linkedin.com
239 employees on LinkedIn®
Get a quote
Opsgenie
By Atlassian
(48)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Opsgenie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    5
    Easy Integrations
    3
    Alert Management
    2
    Ease of Use
    2
    Easy Setup
    2
    Cons
    Delays
    2
    Scheduling Issues
    2
    Confusing Interface
    1
    Confusion
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Opsgenie features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.6
    7.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney
    Twitter
    @Atlassian
    104,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,744 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 29% Small-Business
Opsgenie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
5
Easy Integrations
3
Alert Management
2
Ease of Use
2
Easy Setup
2
Cons
Delays
2
Scheduling Issues
2
Confusing Interface
1
Confusion
1
Expensive
1
Opsgenie features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.4
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
7.3
AI Text Generation
Average: 7.4
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney
Twitter
@Atlassian
104,678 Twitter followers
LinkedIn® Page
www.linkedin.com
19,744 employees on LinkedIn®
Ownership
NASDAQ:TEAM
Read Opsgenie Reviews
Splunk On-Call
By Cisco
(50)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splunk On-Call features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.6
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    733,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
Splunk On-Call features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.6
0.0
No information available
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,873 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Ownership
NASDAQ:CSCO
Read Splunk On-Call Reviews
ZIF
By Zero Incident FrameworkTM (ZIFTM)
(18)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and autom

    Users
    • IT Analyst
    Industries
    • Banking
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZIF Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    1
    Ease of Use
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZIF features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.6
    10.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zero Incident FrameworkTM (ZIFTM)
    Company Website
    Year Founded
    1998
    HQ Location
    Princeton, New Jersey
    Twitter
    @ZIF_AI
    267 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and autom

Users
  • IT Analyst
Industries
  • Banking
Market Segment
  • 50% Enterprise
  • 50% Small-Business
ZIF Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Ease of Use
1
Cons
This product has not yet received any negative sentiments.
ZIF features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
8.8
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
10.0
AI Text Generation
Average: 7.4
Seller Details
Seller
Zero Incident FrameworkTM (ZIFTM)
Company Website
Year Founded
1998
HQ Location
Princeton, New Jersey
Twitter
@ZIF_AI
267 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Onspring
By Onspring Technologies
(58)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-

    Users
    No information available
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 48% Enterprise
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Onspring is a customizable platform that automates manual processes and aids in managing governance, risk, and compliance.
    • Reviewers frequently mention the platform's high level of customization, effective customer support, and comprehensive training options.
    • Users mentioned that the platform can be complex to maintain if customized, role swapping is not user-friendly, and user licenses are considered expensive.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Onspring Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Customizability
    12
    Customization
    12
    Features
    7
    Flexibility
    7
    Cons
    Access Control
    4
    Improvement Needed
    3
    Learning Curve
    3
    Limited Access
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Onspring features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Lifecycle Visualization
    Average: 8.7
    6.7
    Constant Monitoring
    Average: 8.6
    6.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Onspring Technologies
    Company Website
    Year Founded
    2010
    HQ Location
    Overland Park, Kansas
    Twitter
    @onspring
    369 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    105 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-

Users
No information available
Industries
  • Insurance
  • Financial Services
Market Segment
  • 48% Enterprise
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Onspring is a customizable platform that automates manual processes and aids in managing governance, risk, and compliance.
  • Reviewers frequently mention the platform's high level of customization, effective customer support, and comprehensive training options.
  • Users mentioned that the platform can be complex to maintain if customized, role swapping is not user-friendly, and user licenses are considered expensive.
Onspring Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Customizability
12
Customization
12
Features
7
Flexibility
7
Cons
Access Control
4
Improvement Needed
3
Learning Curve
3
Limited Access
3
Limited Customization
3
Onspring features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.7
Lifecycle Visualization
Average: 8.7
6.7
Constant Monitoring
Average: 8.6
6.7
AI Text Generation
Average: 7.4
Seller Details
Seller
Onspring Technologies
Company Website
Year Founded
2010
HQ Location
Overland Park, Kansas
Twitter
@onspring
369 Twitter followers
LinkedIn® Page
www.linkedin.com
105 employees on LinkedIn®
Get a quote
Rootly
By Rootly
(50)4.8 out of 5
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rootly is a beautiful and purpose-built on-call and incident management platform designed with industry best practices. Go beyond basic alerting and get more features at half the cost of legacy tools.

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rootly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    4
    Slack Integration
    3
    Features
    2
    Flexibility
    2
    Cons
    Feature Issues
    2
    Tool Limitations
    2
    Custom Fields Management
    1
    Integration Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rootly features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.6
    7.5
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rootly
    Company Website
    HQ Location
    San Francisco, US
    Twitter
    @rootlyhq
    1,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rootly is a beautiful and purpose-built on-call and incident management platform designed with industry best practices. Go beyond basic alerting and get more features at half the cost of legacy tools.

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
Rootly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
4
Slack Integration
3
Features
2
Flexibility
2
Cons
Feature Issues
2
Tool Limitations
2
Custom Fields Management
1
Integration Issues
1
Missing Features
1
Rootly features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.6
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.6
7.5
AI Text Generation
Average: 7.4
Seller Details
Seller
Rootly
Company Website
HQ Location
San Francisco, US
Twitter
@rootlyhq
1,501 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Demisto
By Palo Alto Networks
(15)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Demisto is a platform that provides automated and collaborative security solutions.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Demisto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Ease of Use
    1
    Easy Integrations
    1
    Integrations
    1
    Slack Integration
    1
    Cons
    Query Issues
    1
    Search Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Demisto features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.6
    6.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Palo Alto Networks
    Year Founded
    2005
    HQ Location
    Santa Clara, CA
    Twitter
    @PaloAltoNtwks
    127,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16,690 employees on LinkedIn®
    Ownership
    NYSE: PANW
Product Description
How are these determined?Information
This description is provided by the seller.

Demisto is a platform that provides automated and collaborative security solutions.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 40% Small-Business
Demisto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Ease of Use
1
Easy Integrations
1
Integrations
1
Slack Integration
1
Cons
Query Issues
1
Search Difficulty
1
Demisto features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.6
6.7
AI Text Generation
Average: 7.4
Seller Details
Seller
Palo Alto Networks
Year Founded
2005
HQ Location
Santa Clara, CA
Twitter
@PaloAltoNtwks
127,110 Twitter followers
LinkedIn® Page
www.linkedin.com
16,690 employees on LinkedIn®
Ownership
NYSE: PANW
Read Demisto Reviews
StatusCast
By StatusCast
(16)4.8 out of 5
Save to My Lists
Entry Level Price:$50.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    StatusCast is hosted status page management software that allows users to manage and build their own corporate status page. Using this tool, IT departments can schedule maintenance and promptly commun

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • StatusCast Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    1
    Ease of Use
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • StatusCast features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    StatusCast
    Year Founded
    2013
    HQ Location
    Columbia, Maryland
    Twitter
    @statuscast
    1,041 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

StatusCast is hosted status page management software that allows users to manage and build their own corporate status page. Using this tool, IT departments can schedule maintenance and promptly commun

Users
No information available
Industries
No information available
Market Segment
  • 38% Mid-Market
  • 31% Enterprise
StatusCast Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Ease of Use
1
Cons
This product has not yet received any negative sentiments.
StatusCast features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
StatusCast
Year Founded
2013
HQ Location
Columbia, Maryland
Twitter
@statuscast
1,041 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read StatusCast Reviews
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